Stahl Construction Company

I have
received the consumer’s additional comments.
As you requested, I have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusionUnfortunately,
there is nothing we can add to what has already been stated in our previous
correspondence
I am sorry that we are unable to assist the consumer any further in this
situation
Sincerely,
** ***
priceline.com

I have received the consumer’s additional commentsAs you
requested, I have again reviewed this matter to see if we overlooked anything
that might support a more favorable conclusionUnfortunately, there is nothing
we can add to what has already been stated in our previous correspondence. Priceline
offers a variety travel service options, including our Published Price service
where the consumer selects his/her specific itinerary, including nonstop flights
When
selecting a reservation, the consumer is provided with the terms and booking conditions
associated with each reservationIn this case, the consumer selected a
reservation that provided greater savings and less flexibilityOur records
confirm that in order to obtain greater savings, the consumer selected the purchases
a Name Your Own Price reservation and agreed to make one stop in each direction
as noted on his initialed contractThe consumer then contacted Priceline requesting
a refund for the reservation as he did not want an itinerary with one stopover
The consumer was advised that he selected the purchase of a Name Your Own Price
ticket and agreed to the terms and conditions listed on his contract page, including
making one stopover in each directionWe informed the consumer that we are
unable to change, cancel or refund the reservationThe consumer then chose to
dispute the purchase with his credit card issuing bankOnce the consumer
initiates a credit card dispute with the intent not to pay for an authorized
purchase and the bank withdraws the funds from Priceline outside the terms of
this agreement, the reservation is cancelled I am sorry that Priceline is unable to assist
the consumer any further in this situation
Dear Mr***,
Thank you for contacting us regarding
your reservation with Delta Air Lines booked under Trip Number ***
We are writing to let you know that we
have received your additional comments in our Executive OfficesWe understand
you are requesting a refund on your unused airline tickets
Prior to submitting your request we
advised that you had to agree to a maximum of connection each wayOnce you
disputed the charges with your credit card company, our system automatically
cancelled the reservationWe are not able to reinstate the reservation once
cancelledWe are sorry for any inconvenience; however, your tickets are
non-changeable, non-refundable and non-transferable
I know you expect a different answer;
however, there are no other options that I can offer because of the
restrictions
Sincerely,
Teddi C***
Executive Offices

From: *** ***] Sent: Friday, June 30, 9:AM To: *** *** *** *** Subject: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint ***
* This complaint was finally resolved late
yesterday afternoon Priceline honored a new ticket Thanks *** ***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Basically I got a call a week ago from the *** *** *** hotel, and their representative *** *** *** ***) told me that they would cancel my reservation with a FULL refundI already got a full refund from the priceline.com.Sincerely,
*** ***

Dear Mr***,
Thank you for taking the time to contact us regarding
your reservation at the *** *** * *** *** for Trip
Number ***
We are writing to let you know that we have received your
Revdex.com concern in our
Executive Offices
We understand that you only used the first night of your
reservationWe contacted your hotel and spoke with Bridgett, the general
manager of the hotel who confirmed that you only used one night of your stayA
refund for $was issued on May 5, Your refund has been processed
through our systemIf you need to check the status of your refund, please
contact your bank directly to inquire about their processing time
Thank you for choosing to contact usI hope you found my
email helpful
Sincerely,
*** ***
Executive Offices

Dear Ms***,
We are contacting you today regarding your airline
reservation for Trip Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand that you
would like to receive
a refund for the cancellation fees associated with your
airline ticket purchaseOur records confirm that you submitted a request for roundtrip airline ticket however, these
requests were rejected, and on June 11, a request was submitted for a one-way
flightPrior to booking, we presented a contract page with the details of your
request, including the information that the reservation is for a one-way
flightIn order to receive a refund for the cancellation fees, minus the per
ticket change fee, a new reservation with the correct round trip itinerary must
be booked on our websitePlease note that the new ticket must be purchase within one year from the date the reservation was
cancelled in order to qualify for a refund of the cancellation fees
We apologize for any inconvenience and thank you for contacting
us
Sincerely,
*** ***
Executive Offices

Dear Ms***,
Thank you for taking the time to contact us regarding your reservation at the *** ** *** *** *** *** ***/*** *** for Trip Number ***
We are writing to let you know that we have received your Revdex.com concern in our Executive
Offices
We understand that you are requesting to cancel your reservation for a full refundWe see that your issue has already been resolved by one of our Customer Relations representativesA refund for $was issued on November 22, Your refund has been processed through our system
If you need to check the status of your refund, please contact your bank directly to inquire about their processing time
Thank you for giving us the opportunity to assist you
Sincerely,
Frich A***
Executive Offices

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond
According to the consumer, she selected a star quality hotel; however, received accommodations at a star property
All properties offered through priceline.com have been
evaluated according to the specific star level standards that we have developed exclusively for our program and described on our web siteWhile the consumer may feel that this property should have a different star rating or is rated differently by other groups, we are confident that our evaluation of this property meets all standards listed under Priceline’s star hotel guide
*** *** *** *** *** *** *** ***, is rated consistently as four stars on competitor’s website, including Hotels.com, Expedia, Travelocity, and TripAdvisor.
Consumers who prefer to stay in a particular property have the option to visit our Published Price service, and choose his/her preferred hotel from a list of competitive prices across a wide range of hotels
Again, thank you for getting in touch about this
Sincerely,
ND***
Executive Offices

I have
received the consumer’s additional commentsUpon review of the consumer’s
claim, the following email was sent to the consumer addressing this matterDear Ms**, Thank you for
taking the time to contact us regarding your hotel reservation at the
*** By *** Hotel *** *** *** Airport for Trip Number ***.We
are writing to let you know that we have received your Revdex.com
concern in our Executive OfficesWe understand that you have issues with this
hotel reservationWe apologize for the confusionWe appreciate your feedback
and noted this on our record as we continue to improve our service and prevent
this from happening againWe have contacted the *** by *** Hotel
*** *** *** Airport and verified that they have provided you the correct
room type with complimentary breakfast with no additional feeThe room is
called Deluxe King Suite with the King Bed Executive Floor Nonsmoking Comp Hi
Speed Internet - Inch Flat Screen Evening Reception and Complimentary
BreakfastThis reservation is non-refundableHowever, as a one-time
exception, your refund has been processedA refund for $was issued
today, July 21, We will issue a refund to your bank within one business
dayYour bank will then post it to your accountThe bank processing time
varies so please check with them if you do not see it in your account within a
few daysI hope you find my reply helpful and we thank you for your time
Sincerely,
*** ***
Executive
Offices

We apologize for the inconvenienceIn order to qualify to our Best Price Guarantee, the lower price, including taxes and fees, must be available to the general public for booking on a website in the same currency, using the same form of payment, including offering a comparable cancellation policy
and from the same point of sale as your original reservation when you contact usThe lower rate for the same exact Itinerary was USD per room/night before taxes for a total of 1,USD including taxesThe total cost of your reservation was USD including taxesThus, the difference is USDWe sent you a separate email with the details to our Best Price Guarantee policy Thank you for sending us an emailWe hope you find this information helpful Sincerely, Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We made a one-time exception to cancel for a full refund in the amount of $290.28. Sincerely,Executive Offices

I have
received the consumer’s additional comments.
As you requested, I have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusionUnfortunately,
there is nothing we can add to what has already been stated in our previous
correspondenceWe have verified that the rate
selected and authorized for this for this reservation does not include or offer
a free breakfastWe are sorry
that we are unable to assist the consumer any further in this situation
Sincerely,
** ***
priceline.com

Complaint: ***
I am rejecting this response because: money was refunded
by *** *** and I was deemed not responsible for chargesBecause of how poorly I was treated by your staff trying to get a refund this cost me a lot of timeOnly acceptable response is to agree that I deserve a refund and not to try to come after me for these charges as retaliation for getting credit card company involvedCease and desist from all communication from and call this case closedHad your staff refunded money instead ** *** im a *** this would not have resulted in Revdex.com complaintI need in writing that you are closing the case and refund was deserved as I was a victim of fraud and have many other fraudulent transactions I'm cleaning upAnything else is unacceptable
Sincerely,
*** ***

RevDex.com, Inc
Our
record indicates that this matter has been addressed with the consumer, and a
refund in the amount of $was
issued on May 13,
Sincerely,
* ***
Priceine.com

Complain** ***
I am rejecting this response because: I have talked to the bank several timesOn Feb I cancelled the flight, and I was told that it could take 6-weeks, I called again after the first six weeks and was told to wait six moreNow both have passed and I still have not been refunded even if it was 'processed.' The bank has no record of receiving the $
Sincerely,
*** ***

Dear *** ***
Thank you for taking the time to contact us regarding your reservation at the
*** *** *** *** *** ***r ***
We are writing to let you know that we
received your Revdex.com
concern in our Executive OfficesWe understand that you are requesting for a
refund of the cancel fee you were charged when you canceled the reservation
Our record shows that the reservation was booked on April 8, for che
on May 20, When you booked a reservation on our website, once you finish
giving us all the details of your trip, we summarize your request for you on
what we call the "Contract Page." We also included the Cancel Policy
of your reservation, to ensure that you have enough time in the event that you
decide to cancelUnfortunately, our record shows that when you canceled the
booking, it was already within the penalty periodWe again tried to request an
exception from the hotel; however, they can no longer waive the fee as they
held the reservation for you for more than a monthOur ability to offer any
type of refund is entirely at the discretion of your confirmed hotel
For your reference, a copy of the Contract Page has been sent in a separate
email
We are sorry we did not provide you the answers you were looking for and we
thank you for your time
Sincerely,
*** ***
*** ***

Complaint: ***
I am rejecting this response because:Priceline is refusing to admit that they "bait & switch" the prices just before "checking out" or purchase.The company is refusing to admit that they run a fraudulent website that misleads its potential customers by changing "bookings" without clearly representing, not only the price, but details - such as airports & flight departures/arrival timeI will drive the extra hrs from *** to *** - both arriving & departing (hopefully the rental car we purchased with the package will be ready & available) - only because Priceline is refusing to admit their poor busines practices.I will never book through Priceline ever again & will do everything on my power to warn potential priceline customers of their "bait & switch" tactics
Sincerely,
*** ***

Thank you for taking the time to contact us regarding your reservation with *** Rent a Car for Trip Number *** I am writing to let you know that we received your Revdex.com rebuttal in our Executive Offices I understand that you are not satisfied with the resolution that was providedI reviewed your case again and unfortunately, we are unable to change or cancel your reservationI have contacted *** Rent a Car and like most rental car companies, they will consider the reservation as a "no-show" and release the car if it was not picked up as scheduledThis is the standard procedure among rental car companies We are sorry we did not provide you the answer that you are looking for and we thank you for your time Sincerely, *** *** Executive Offices

Thank you for taking the time to contact us regarding your reservation at the *** *** *** *** *** *** *** *** *** *** ***
* We are writing to let you know that we received your Revdex.com concern in our Executive Offices We apologize for the
difficultyWe understand you advised you spoke with a representative named *** hours after booking your reservation and you were informed your reservation will be canceled for a full refundWe reviewed your reservation and verified your reservation is restrictedOur records indicate, we have not received any cancellation requests on your check in dateTo review your information further, we would like to request for the following information below The phone number you called to request for a cancellationThe phone number you used to contact usThe time and date you called us request for a cancellationThe name of the representative you spoke with and the titleAny case number's provided, if any We hope to hear from you soon Sincerely, *** *** Executive Offices