Stahl Construction Company

Tell us why here...Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] Wright for Trip Number [redacted] I am writing to let you know that we have received your Revdex.com concern in our Executive OfficesWe understand that you have issues with this canceled hotel reservationWe apologize for the confusionThe cancellation policy is provided by the hotel themselvesOur records show that for the room type you've selected, you can cancel your reservation for a full refund up until noon on Wednesday, May 17th (local hotel time)If you decide to cancel your reservation anytime between noon on Wednesday, May 17th and noon on Thursday, May 18th (local hotel time), the hotel requires payment for the first night's stayYou will be charged for the first night's stay including taxes and feesAny remaining amount will be refunded to youRefunds or cancellations are not available after noon local hotel time on your day of arrival (Thursday, May 18th)This information was presented to you prior to purchase when you were asked to review your reservation, including the terms associated with cancellations or changesWhen you purchased your reservation, you agreed to those termsPlease note that you have canceled the reservation online at 1:PM, local hotel time, on May 17, Since it was already past noon on May 17, 2017, you were charged the cost of the 1st night's stay as a penalty feeWe have contacted the [redacted] ***ht and verified that as a one-time exception, they will no longer charge the penalty fee of $to this reservationBecause of this, your refund for the cancellation penalty has been processedA refund for $was issued today, May 19, We will issue a refund to your bank within one business dayYour bank will then post it to your accountThe bank processing time varies so please check with them if you do not see it in your account within a few daysI hope you find this information helpful and we thank you for your timeSincerely, [redacted] Executive Offices

Complaint [redacted] I am rejecting this response because: The terms and conditions of the hour period guarantee are concealed within their website and you have to click on them to HUNT the terms down The Guarantee on the main page header is misleading at best and is really fraud.Others have complained regarding the same PL should be forced to include the hour stipulation on the header of the price guarantee The Attorney General is a good avenue for this to happen Sincerely, [redacted]

Dear Mr***, Thank you for taking the time to contact us regarding [redacted] ***'s reservation at the [redacted] for Trip Number [redacted] We are writing to let you know we received your Revdex.com complaint in our Executive Offices We apologize for the difficulty you encounteredWe reviewed your request and verified you request for a star property that offers either an Indoor or an Outdoor PoolThe hotel you received only offers a seasonal outdoor poolThe hotel confirmed your reservation was used and will not allow any refunds or compensationsAs a gesture of goodwill, we would like to offer you a 50% refund of your total reservation cost as a compensation in the amount of USDPlease confirm if you would like me to proceed with your refund Thank you for your patience and we hope to hear from you soon Sincerely, Junko A [redacted] Executive Offices

Roman Our records indicate that the [redacted] Corporation made an exception to their cancel policy and agreed to refund the consumer's reservation in the amount of $ Read More Customer Complaints: > >> $(function () { $('.complaint-block a[data-toggle=collapse]').click(function () { $(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text')); }); $('.complaint-block .collapse').collapse({ toggle: }); $.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) { $(value).text($(value).attr('data-close-text')); }) });

We have received the consumer’s additional comments The consumer states: “The charges were FINALLY released LATE afternoon on the 26TH”We are pleased to hear that the credit card authorization was released by the bankWe appreciate the consumer’s feedback and apologize for any inconvenience the consumer may have experiencedI have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionWe reviewed the consumer’s reservation and verified that the hotel has an average guest rating of 8/which is based on actual reviews from customers who have booked on our site and stayed at the hotelWe assess each property on many different criteria, including cleanliness, guest satisfaction, decor, etcWe provide hotel chain examples for illustration of what you may expect when choosing a star levelWe do indicate that the brands shown are only examples and may not be a part of our programEvery hotel is different and not all hotels within a certain chain have the same star level ratingUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceWe are sorry that we are unable to assist the consumer any further in this situation Sincerely, ND [redacted] Executive Offices

From: [redacted] [mailto [redacted] ] Sent: Monday, August 14, 5:PM To: [redacted] Subject: [redacted] Hello [redacted] We resolved this with the help of Alaska Airlines to stop the cancellation of the flights The options on the complaint, would have been more viable several weeks back So based on the all other attempt to resolve we resolved a planned around these fights However the choice to cancel the fights the day before with no response to them being cancelled officially until it was less than hours before the scheduled flights was insulting And we were pleased with [redacted] s helping resolve this And Im still not please with Priceline.com for choosing to do this the last minute But to repeat this complaint at the moment has been resolved as we did not take the refund and kept the tickets Thank you for your response

Our record indicates that this matter has been addressed with the consumer The airlines have advised that the flights were cancelled due to irregular operations and a refund was issued as follows: Refund Amount: $ Refund Reference Number: [redacted] [redacted] has also advised that they offered the consumer a $ [redacted] voucher Sincerely, [redacted] Priceine.com

Dear Ms***, Thank you for taking the time to contact us regarding your airline reservation with China Southern Airlines under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesWe understand your request to be refunded for the $fee that you were charged to cancel your reservation because you were booked for the incorrect alternative return flightWe have reviewed our records and verified that you accepted the return flight departing at 1:55pm on August 20, We apologize; however, we are truly unable to refund the $cancellation fee We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, Nico Tu [redacted] Executive Offices

[redacted] Thank you for taking the time to contact us regarding your rental car reservation with Hertz Corporation for Trip Numbe [redacted] I am writing to let you know that we have received your RevDex.com concern in our Executive... Offices. We understand that you have issues with this rental car reservation. We apologize for the confusion. Our records show that the rate you purchased is non-refundable, non-transferable and non-changeable even if the reservation is not used. If the driver provides a debit card for the security deposit, proof of round trip airline travel may be required and any funds used for the deposit cannot be accessed until after the car is returned. This information was presented to you prior to purchase when you were asked to review your reservation, including the terms associated with cancellations or changes. When you purchased your reservation you agreed to those terms. For your reference, a copy of the contract page has been sent in a separate e-mail. The contract page disclosed the terms and conditions of your reservation. However, as a one-time exception, we have canceled this reservation and your refund has been processed. A refund for $449.96 was issued today, August 16, 2016. We will issue a refund to your bank within one business day. Your bank will then post it to your account. The bank processing time varies so please check with them if you do not see it in your account within a few days. I hope you find my reply helpful and we thank you for your time. Sincerely, J [redacted] Executive Offices

[redacted] Thank you for taking the time to contact us regarding your reservation with Hertz Corporation for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you had to upgrade your reservation as you find the vehicle provided to you to be too small and you are now requesting for a refund of the upgrade fee We apologize; however, we are unable to provide the refund you are requestingOur website includes a full description of each car type we offer, including the number of passengers, and pieces of luggage that will fit comfortably for the car type that you selectHowever, note that rental car companies offer a variety of makes and models for each car type listedAs stated on our website, we are not able to guarantee the specific make or model you will receive at the rental counter, and not all car types are available at all locationsCar fleet information including capacities is based on the latest information provided to us by the supplier and is subject to changeWe apologize; however, we are unable to provide the refund you are requesting We are sorry we did not provide you the answers you were looking for and thank you for your time Sincerely, [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because:I have a growing feeling that Priceline representatives don't really read my messages, and basically fail to understand the real nature of the problem.Once again, there was no special request -- if there was one the hotel would have honored it, but Priceline does not even allow customers to submit that special request.Please see attached three screen shotsOne shows [redacted] .com [redacted] screen, the other [redacted] screen, the last one Priceline [redacted] screenAs you can see, both [redacted] and [redacted] .com allow the customer to select the smoking preferenceI understand that they might not guarantee it but at least they communicate it to the hotel, and the hotel makes a decision based on their availabilityIn my case the hotel did confirm that they would have honored the non-smoking request if they ever received it from PricelineHowever, Priceline does not do that at allInstead, as you can see from the attached Priceline screen, they basically mislead customers into believing that the rooms are simply only of one type, non-smoking.If, at the time of [redacted] , I knew that non-smoking room is not guaranteed I would have not booked at that hotel -- there are plenty of other hotels and other [redacted] sites, but, once again, Priceline simply advertised their inventory.I also believe they need to start focusing on improving their user interface and customer support rather than referencing their vague contracts, because that's what "Better Business" is about.Sincerely, [redacted]

I am writing you today regarding your hotel reservation at the [redacted] ***n under Trip Number [redacted] I am writing to let you know that we have received your Revdex.com complaint in our Executive OfficesI understand you are requesting for a refund since you were unable to use your reservation I checked our records and see that you selected a non-changeable and non-cancellable rateWhen you agreed to submit your request, you indicated that you accepted the terms and conditions of the reservationWe have also contacted the hotel and they have repeatedly advised that they are unable to offer any refundsTherefore, I regret to advise that we are unable to fulfill your request to be refunded for your unused reservation as the hotel reiterated that they will retain full payment and they are unable to make any exceptions to issue a refund As gesture of goodwill, we have decided to issue a partial refund from our end for $because we value your businessPlease allow a few business days for the refund to post to the form of payment you used to book the reservation I hope you have a wonderful day Sincerely, [redacted] Executive Offices

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:I made it to the hotel the day of the reservation and priceline didn't had a reservation under my name, therefore I didn't got the service I was charged withDue to the recent bad weather in Louisiana (flood events) my business meeting was cancelled on the last minute The fact that I have a dispute with the bank don't make it right for the business to cancel my reservation and keep my moneyThey got their money back, but keep a 100% of itI call that stealing from the costumerCostumers normally get what they pay for or otherwise the merchant should make it right by providing with the product paid Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Your information is incorrect.In fact it was me that had to initiate a phone call being Priceline and my bankPriceline, per my request, told me I had a credit coming in 1-billing cyclesIt is with that information that I asked my bank to grant me a emergency credit while waiting on the funds, so that I could rebook my flightMy bank credited me by reserves the right to take the money back out of my account if we do not receive the refund from Priceline Given all the hassle and lies on your end, I have little faith as to when I will ever receive this refund.This case is not closed until my bank receives the refund from PricelineTherefore, I will contact the Revdex.com again until the refund is processed.Please understand that it was your company that failed me time and time again; I was told on 11/19, 11/23, 11/that I would have the refund in business daysIt was on those same dates that I was also told you were waiting on Air India to issue a waiver code, and that it may never happen, this meaning maybe never receiving a refundThat it was not your problem.You should be ashamed of your companyYou asked to hire yourselves as my travel agent for this flight, yet I had to do all the workI had to call Air India on conference code to get the waiver code- you failed me on your endI had to call the bank to get the emergency credit- you failed me on your endWith the emergency credit I recieved, I had to purchase new and even more expensive tickets because of the lack of timeliness of tor endAs a result, I am asking not only for a refund but to be credited for the price difference in new tickets as wellIf you had not failed me in taking so long to deal with this issue, I could have purchased new tickets at a cheaper price than you originally sold to me.Please rest assured that this case is not closedNot only my bank receives the refund on your end Sincerely, [redacted]

Complain [redacted] What you are saying is completely misleading. According to Priceline's website, the following is a definition of a 3.5 star hotel:The most recognized name brands and quality independent hotels in the industry, these hotels feature high quality hotel rooms and well-decorated public spaces. Along with all of the amenities of 3 star hotel, 3½ star hotels offer a higher level of guest service. In addition, hotels will offer a full service restaurant serving breakfast, lunch and dinner, and in-room dining. A fitness center may also be available.Let me tell you something, because Vdara does not have a full service restaurant or fitness center, it does not even meet a 3.5 star classification!And if you say Priceline generally has the most conservative ratings of any online agency, how do you explain the fact the hotel front desk would tell you they are a four star hotel only? and the rating of 4 starts are also on their wall?!You still didn't address my question about the hotel location, so I guess you agree that the [redacted] location is deceiving for a fact! My demand of full refund stands still, and also, please make your [redacted] star rating to be the "most conservation" as you promised. I am also taking this to the media! Sincerely, [redacted] ***

From: Marya [redacted] Sent: Wed [redacted] Subject: complaint resolvedmy complaint has been resolved. Thank you. I [redacted] from [redacted]

Dear Ms. [redacted] Thank you for taking the time to contact us regarding your reservation at the [redacted] . We are writing to let you know that we received your RevDex.com concern in our Executive... Offices. We understand you are requesting for a refund of the difference because you intended to book your reservation in [redacted] Dollars. We reviewed your request and verified that the currency selected prior to purchase was in United States Dollars. As a one time exception to this policy, we will submit a refund request on your behalf for the difference. The exchange rate at the time of booking was 1.29 and your total reservation cost in [redacted] Dollars is 343.55 CAD. A refund request in the amount of 77.23 USD was submitted to our management team for review, and if approved, the refund will be processed to the card you used to submit your request. This process can take up to 14 days. We will try to expedite this process. Once the refund is approved, your refund will be processed by our system within 1 business day; however, it may take up to 5 business days for your bank to post the refund to your account. Thank you for the opportunity to assist you and we hope you find this information helpful. Sincerely, Junko Alonte Executive Offices

Dear Mr [redacted] , Thank you for taking the time to contact us regarding your reservation at the [redacted] - Times Square for Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand your concern about the bed type offered by your hotelWe contacted the property and verified that they do not offer full size bedsWe confirmed that the bed type they offered is a queen size bed We apologize; however, since the hotel did offer a standard queen size bed with the correct dimensions, we cannot offer a refund of your reservation We are sorry we did not provide you the answer that you are looking for and we thank you for your time Sincerely, [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: First of all it is Ms [redacted] Canceling the entire ticket just bc I cannot make it to departure flight is unfair In addition, I have read the entire email I received after I made my purchase I didn't read anywhere that if I can't make it to departure flight, my returning flight will be canceled also I just wasted over 300$ and now I have to spend extra money to buy the return ticketIf you check your record last time I made a purchase through priceline.com (I believe it was December 2014), I couldn't make it to departure flight but I was still able to return with the same ticketI didn't spent extra money to purchase a new ticket I have been using priceline as my main site to purchase plane ticket but not anymore I will suggest all my friends and family not to purchase anything from your websiteI will never make this mistake ever again Sincerely, [redacted]