Stahl Construction Company

Important Information About Your Package This confirms that Trip Number [ [redacted] ] for your package has been cancelled as of 01/20/at 03:PMpriceline has processed the refund to your credit or debit cardYou can expect to see it posted to your card within business daysA summary of all charges related to this order is shown below Please note that packages purchased through priceline are non-cancellable and non-changeableThis is a one-time only refund which has been granted based on the extenuating circumstances relating to your Vacation request Item Amount Charged Amount Refunded Total Total Vacation Price(including taxes and fees) $ $ $ Total Charges to Credit Card: $ Refunds and charges may appear on your credit card statement in a different order than shown above, and the values may be differentHowever, the total charges which you will be responsible for on your credit card will be equal to the "Total Charges to Credit Card" amount shown abovePlease allow a full billing cycle to pass for all refunds to be processedIf you need

We have called and emailed this customer directly regarding this matterPlease consider this case closed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me I also work during the day and was in meetings when I received the phone call I cannot answer my phone at work and it's a busy time for us Sincerely, [redacted]

Dear [redacted] Thank you for taking the time to contact us regarding your reservation with [redacted] Rent a Car for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you are asking for a full refund of your reservation as it was not used since you find the rate to be higher than what you expected Our record shows that when your initial offer price was not accepted, we provided an alternative optionWe were unable to find a partner to accept your bid of $per day, and offered you an option that stated we could get you a rental car reservation for $per dayWe listed the new price on your Contract Page that you reviewed prior to accepting the new offerBy submitting the request for booking, you indicated that you have read, understood and agree to the terms and conditions stipulated on your contract We are sorry; however, your reservation is restricted This cannot be changed, cancelled or refundedThis information was also presented to you on your Contract PageWe sent on a separate email a copy of your contract for your reference I am sorry we did not provide you the answers you were looking for and thank you for your time Sincerely, Berna A [redacted] Executive Offices

According to the consumer, the terms and conditions of the selected purchase were not disclosed prior to purchase, and therefore the consumer requests a refund. Attached hereto, is a copy of the consumer’s initialed contract page authorizing the terms and conditions of the... selected purchase, including the following IMPORTANT INFORMARION. · Only the driver will be able to pick up the rental car at the counter and must present a valid driver's license in his/her name. An additional driver can be added at the counter for a fee payable directly to the rental car company. · Your reservation does not include vehicle liability, collision or personal accident coverage for your rental car. You should determine if you have insurance coverage prior to pick-up. Thank you for the opportunity to clarify. Sincerely, [redacted] priceine.com This checkout page for trip number [redacted] was submitted on 2015-05-21 19:10:04 · 4 · 2 · AUTO · AC Unlimited Mileage Compact Car with Unlimited Mileage Pick Up/Drop Off: [redacted] Pick-up Date & Time: Thursday, May 21, 2015, 07:00 PM Drop-off Date & Time: Tuesday, May 26, 2015, 05:00 AM Driver Info: [redacted] , Age: 25 and over Rental Car Company: Total Charges 5 Days at: $32 /day Total:$252.85 Summary of Charges Your Price Per Day: $32 (per day) Total Rental Days:5 Subtotal:$160 Taxes and Fees: (details)$92.85 Total Charges: $252.85 Best Price Guaranteed Prices are in US dollars. Traveling with a child or infant? Add a child seat Add Child Car Seats (Optional) You can request any of the child seat options below. These requests cannot be guaranteed and additional fees may apply at the counter. Contact the rental car company to confirm availability. Infant Child Seat For infants less than one year and under 20 lbs Toddler Child Seat Forward facing for children weighing 20-40 pounds up to 40 inches in height Booster Seat For children weighing 40 to 80 lbs Flight Information (optional) This will be used by the rental car company to monitor flight delays. What Airline are you Flying? Your Flight Number: Important Information Once you've reviewed your information above, please review the following rules regarding rental cars issued through priceline.com: · Rental cars are non-refundable, non-transferable and non-changeable even if the reservation is not used. · If your request is successful, Priceline will immediately lock in your reservation and charge your form of payment. If your reservation is not successfully booked, you will not be charged. · Additional charges may apply at the counter if you pick up or drop off the car at a different date, time, or location than you requested for your reservation. · Your reservation does not include vehicle liability, collision or personal accident coverage for your rental car. You should determine if you have insurance coverage prior to pick-up. · The rental partner will charge the driver at the rental counter for optional items you add to your reservation, including any child seats or special requests. · Only the driver will be able to pick up the rental car at the counter and must present a valid driver's license in his/her name. An additional driver can be added at the counter for a fee payable directly to the rental car company. · Prices are not guaranteed until booking is completed. · The driver will be required to present a valid credit or debit card in his/her name for the refundable security deposit. · The amount for the refundable security deposit required at the rental counter depends upon the car type, rental period, and optional items. Pre-paid cards or cash will not be accepted for the security deposit. If the driver provides a credit card for the security deposit, the security deposit will be released back onto the card once the vehicle is returned. If the driver provides a debit card for the security deposit, proof of round trip airline travel may be required and any funds used for the deposit cannot be accessed until after the car is returned. Initial Here: [redacted] I have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy.

Complaint: [redacted] I am rejecting this response because it does not address the main issue which is the advertising that Priceline did in their original vacation posting Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: their tool offers the ability to find pet friendly rooms but mentions nothing about a potential pet fee at locations. A 40% increase in the cost of the room is no small fee it is false advertising not to include a notice about a pet fee when searching for pet friendly room. Based on theor current setup it is impossible to obtain an accurate price for the room without paying and booking it first. Then calling the hotel you are assigned to find out the cost. This is really shady.... I did not stay in the room and should be able to get a refund. Sincerely, [redacted]

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionI understand that the consumer selected a discounted, specially priced vacation package, inclusive of an airline ticket, hotel and rental car, and requests an itemized breakdown for the exact airfares, hotel charges, and rental car for the selected vacation package purchase.We are unable to breakdown the charges or provide an itemized receipt for each travel component for package reservations because we combine special prices together for each component selected by the consumer into one discounted rateThis discounted rate would not be available if the consumer purchased the travel components separatelyThe total amount of the package was presented to the consumer prior to purchase on his/her contract page.Package providers, including Priceline, cannot break out components of a package because travel suppliers (hotels and airlines) only agree to provide discounted vacation package pricing if the components are bundledThis allows the suppliers to provide discounted pricing without undercutting their own retail ratesSince this is an industry standard, a reasonable customer would expect that a package price cannot be unbundledWhen the customer selects the package, he is provided one bundled price and is informed that he is saving money by bundling the components together in a package as opposed to purchasing the components separatelyAs noted on the attached contract page, the package price, disclosed prior to purchase, clearly discloses that a total price, inclusive of all taxes and fees.The consumer initialed that he/she understood and accepted the terms of the contract, as well as the terms and conditions of the selected purchase, which also states that taxes and fees are not broken outThe consumer clearly chose to make the package purchase with the understanding that the total purchase price was inclusive of each travel component and taxes and feesWe appreciate the opportunity to clarify.Sincerely, [redacted] priceline.com

Dear [redacted] We are writing you today regarding your airline reservation under Trip Number [redacted] Per our previous conversation, we would like to confirm if the authorization or duplicate charge, as well as the overdraft fees are still reflecting on your account. If so, please call us... at ###-###-#### so we can contact your bank for further assistance. The Executive Office hours are 9:00 a.m. to 6:00 p.m. Eastern Time, Monday through Saturday. You will need to enter your Trip number, which is [redacted] when you contact us. Please note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the United States or Canada.We look forward to hear from you.Sincerely,Nico T [redacted] Executive Offices

Thank you for contacting us regarding your reservation with [redacted] for Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that the hotel was unable to accommodate your reservationWe have reviewed your reservation with the hotel and confirmed that you are eligible for a refundWe have processed a full refund of USDIf you need to check the status of your refund, please contact your bank directly to inquire about their processing time Moreover; due to the inconvenience please accept the 15% coupon that you can use on your future Express Deal Hotel stay below Coupon code: [redacted] Expires: June 13, We apologize for any inconvenience and we hope you find this information helpful Sincerely, [redacted] Executive Offices

RevDex.com, Inc I have received the consumer’s additional comments As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionThe documented case history confirms that the consumer contacted customer service requesting a refund for the ticket ourchase and was correctly advised that the ticket is non-refundable, however may be exchanged prior to the departure date, in accordance with the fare rules, which include a $per ticket exchange fee collected and charged by the airline, and a Priceline processing fee of $per ticketThe record indicates that the customer declined the exchange optionI am sorry that we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com

[redacted] I am rejecting this response because:I only booked the Hotel on January 30, and got an Email saying I had received a Hotel at the OMNI with the addressFeb1st I received an Email if my I Itinerary For the [redacted] I had no other Email requested put in for Any Hotel in [redacted] I have no idea how this occurredDue to the fact I did NOT request this from PricelineI called as soon as I received the ItineraryAnd called my bank, Priceline with NO RESULTSThis has to be an error on Priceline's partThe only day I tried to book a room was on January 30, I made several attempts before getting the OMNIIs is possible this resulted in a delayed booking ? Making this you duplicate issue? You called and know I nor No one stayed At The [redacted] South Park in my name nor used this roomI don't make reservations and not use them as I do not have the extra money to do soI do want this matter cleared upEither way it takes to do so Sincerely, [redacted] ***

Roman Our records indicate that a refund in the amount of $83.46 was issued on June 25, 2016.

Complaint: [redacted] I am rejecting this response because:Date Sent: 3/21/12:36:PM Complaint: [redacted] I am rejecting this response because: I would really like priceline to answer why the hotel has us down as all inclusive but priceline keeps saying it doesn'tWe have confirmed with the hotel multiple times and everytime they tell us we are all inclusive and there is no problemWe gave all the money we had to priceline to book this all inclusive trip so everything would be taken care of while we are down therePriceline is still saying it's not all inclusive and we can pay for everything out of pocket when we get there for the all inclusive and then request reimbursementWe paid an extra dollars to get the all inclusive so where is that money going? Priceline is just keeping it and telling us we have to pay more and then request reimbursment? Which they will deny once we put the request inThat is why we paid for everything up front so we wouldn't have to deal with thisSo priceline needs to honor what we booked without another dime from our pocketsWe are not the ones who made an error or mistake, it is priceline and they need to fix itSincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]

I apologize for the confusion. We sent an email to you on 4/27 stating we would refund you as well as including a goodwill coupon (see below). This is why we regarded this as closed. You will be receiving a follow up call/email from our executive offices to clear up any questions you may still have. [redacted] *** We are contacting you today regarding your reservation at the [redacted] - [redacted] booked under Trip Number [redacted] . We are writing to let you know that we have received your RevDex.com concern in our Executive Offices. As we understand, you were unable to use the reservation because the hotel was asking for a250.00 USD security deposit. We apologize for any inconvenience this may have caused. We attempted to contact you today in an effort to address your concern; however, we were unable to speak with you at the number you provided at the time you booked your reservation. We contacted the hotel and confirmed that they require a 250.00 USD security deposit to all guests. When you placed your request, we provided this information on your contract page, and you agreed if your request was accepted at the price you named, your reservation will be non-changeable and non-refundable. As a gesture of goodwill, we processed a full refund in the amount of88.23 USD for your reservation. Your refund will be processed by our system within one business day and your bank will post the refund back to your account. Bank processing time varies so please check with them if you don't see the refund posted to your account within the next few days. As an apology for the inconvenience, we are also providing you a coupon that you can use on a future Hotel Express Deal reservation on our website. The coupon will provide a 10% discount excluding taxes and fees. Below are the details of the coupon: Coupon Code: [redacted] Expiration Date: February 28, 2018 We apologize for the inconvenience and thank you for giving us the opportunity to assist you. Sincerely, [redacted] Executive Offices

[redacted] cards handles all credit card inquiriesThis was escalated to them and they reached out to the customer directly Executive offices [redacted]

[redacted] Thank you for taking the time to read this email. I apologize for the delay in providing you an update. We have reviewed your case further and as a compensation for the inconvenience, we would like to offer you an additional 20% refund on top of the full refund that... was already issued. This additional refund would be in the amount of $201.40. A refund request for the said amount has already been submitted to our management team for review and approval. Once completed, you will be notified of the status of the request via email. Thank you for your patience while I resolved your issue, and I hope you find this information helpful. Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: it asserts that Priceline provided proper customer service, and that it is appropriate to advertise car rental rates as $per day when in fact they're closer to $per day I insist that this practice is deceptive and makes it difficult for customers to comparison shop or prepare for trips abroad Sincerely, [redacted]

RevDex.com, Inc We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionWe have reviewed this concern and verified that you searched, booked and paid for coach cabin ticketsAs an apology for the confusion, we can submit a refund request for $or you may upgrade you tickets to business class via voluntary exchange paying all fees and additional airfareWe apologize; however, we will be unable to upgrade your tickets for no feeIf you would like to upgrade your ticket for a fee, please contact us back before your current scheduled departure date which is Friday, June 19, If you have further questions, please contact us directly at [redacted] The Executive Office hours are 9:a.mto 6:p.mEastern Time, Monday through SaturdayYou will need to enter your Trip Number, which is [redacted] when you contact usPlease note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the United States or CanadaI am sorry that we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com