Stahl Construction Company

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond We are sorry that the consumer is not satisfied with the location of his/her hotel room accommodations at the [redacted] Suites on Vegas Strip, located at *** [redacted] Boulevard South, [redacted] ***, [redacted] *** Priceline tells consumers that we will find a room in a hotel willing to agree to your offer price in the shaded area displayed on the priceline.com website for the consumer's selected area(s) We have confirmed that the [redacted] Suites on Vegas Strip is located in the shaded area of the mapping guidelines presented prior to purchase for the city area labeled [redacted] Strip North · Priceline hotel participants are major national brands or quality independent hotelsWe screen participating hotels carefully and update our information constantly to ensure you always receive quality accommodationsWe will find you a room in a hotel willing to agree to your price in the shaded area Consumers who prefer to stay in a particular location or property have the option to visit our Published Price service, and choose his/her preferred hotel and location from a list of competitive prices across a wide range of hotels Again, we appreciate the opportunity to clarify the matter Sincerely, ND [redacted] priceline.com This checkout page for trip number [redacted] was submitted on 2016-02-16:06: Please Review Your Request 3½ Star Upscale-Plus Hotel, [redacted] Strip North Area Which hotel will I get? CheDate: Friday, March 4, Check-Out Date: Tuesday, March 8, Region [redacted] ***, [redacted] City Area: [redacted] Strip North CheTime: Varies by hotelGuaranteed late night arrival if needed Check-Out Time: Check-out times vary by hotel Room 1: A [redacted] Number of Rooms: Guaranteed Amenities: Business Center Number of Nights: Offer Price Per Room, Per Night: US$ Travel Insurance: US$ Subtotal: US$ Taxes and Service Fees: US$ Priceline Hotel Coupon: -US$ Total Room Charges*: US$ Apply Coupon Hotel Fee: US$ Total Cost*: US$ Have a coupon code? Apply Remove Coupon This coupon is i**alid or has expired No surprises! Total cost includes estimated hotel fees (e.g resort fees)Your total cost will never be higher than displayed above *Prices are in US dollars SHAPE \ [redacted] MERGEFORMAT We Recommend Trip Protection Life is uncertain...plan for the unexpected Get up to 100% Trip Cancellation and Trip Interruption Protection and much more View Details >> 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss or other specified events 24/ Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Yes! I'd like to purchase Trip Protection for USDper room, per nightTerms and Conditions No, thanksI prefer to travel without Trip Protection Important Information All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your PayPal account the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your PayPal account will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of CoverageI have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy Please check the box above to indicate that you have reviewed these rules and your hotel request, and that you agree to abide by priceline's terms and conditions

Our record indicates that this matter has been addressed with the consumer The reservation has been cancelled and a refund for $was processed Sincerely, [redacted] Priceine.com

We are writing to let you know that we received your RevDex.com concern in our Executive Offices.I understand that you would like a refund of $391.00 back to the card you used. Thank you for bringing this to our attention when you did not receive an email after booking the reservation. I... have forwarded your concern to the appropriate department. The $391.00 that was taken from your card was the price of your return ticket for 5 passengers. As part of our billing process, we do authorize your card to make sure that it's valid and that it will accept the charges. Since no tickets were generated the authorization will fall off depending on your bank. We do not recommend disputing the charge to your card company as it may hinder the process of the authorization to fall off. Your attempt to book a reservation did not go through due to changing flight availability. Fares also change from time to time which may affect your ability to book a reservation. We apologize for the inconvenience this has caused. We apologize that your request was not resolved to your satisfaction, however, the matter was given every consideration and we are unable to provide the resolution requested.Sincerely, Executive Offices

[redacted] I am rejecting this response because:Priceline didn't give us notification after the flight was canceled! You had almost months but you never gave us the notification that the flight was canceledAs flight agent, I believe that is YOUR DUTY to notify your customersWe found out the flight was canceled at the airport the date we planned to flyWE WERE SHOCKED THAT YOU DIDN'T NOTIFY US!You claim you didn't do anything wrongThen tell me why our flight was canceled and you never try to contact us about that? It is not acceptable! We have the right to be compensated as you have caused us a lot of trouble and frustrationThat is the least you can do, considering we have been loyal customers with Priceline for years Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: You're insinuating that by rejecting insurance, its acceptable to place someone in a hotel in those conditions and that its just acceptable for a manager to threaten my senior citizen motherIve done other offers with you, for star properties and never dealt with Mold, filth and the level of disrespect I did hereMe denying coverage does not absolve YOU as a company for placing me in thisYOU are the ones advertising and backing this hotelHave there been ANY quality checks on these properties? You've obviously acknowledged some wrong doing on your part, since you issued a partial refundyet at the same time you're saying well you knew it was a one star property and you denied insurance so this is all on you, you should have know what you were in forOne star properties still need to maintain basic level of cleanliness and follow health codeI don't feel as though, you as the company responsible for placing people in these properties are doing your part to ensure the properties are up to standardsObviously, from your complaints this Revdex.com complaint is a common practice for your companyYou should be so proud of who you are and what you stand for as a company [redacted]

Dear [redacted] Thank you for taking the time to contact us regarding your reservation at the Conrad Bali for Trip Numbers [redacted] , [redacted] and [redacted] I am writing to let you know that we received your Revdex.com concern in our Executive Offices I understand that your reservation were cancelled without your approvalWe truly apologize for the inconvenienceAs mentioned on the emails that were sent out, the property incorrectly loaded a rate of $per nightThe hotel stated that this rate was not correct, and they are not honoring any reservations booked at this priceAs a result, all reservations booked at the incorrect rate cannot be fulfilled and the hotel is cancelling these bookingsThis issue was caused by the hotel and all bookings, regardless of where they were placed, will not be honored by them As soon as we received this information, Priceline sent emails advising that reservations have been cancelledAdditionally, for each cancelled reservation, we included a 15% coupon that can be applied on a future [redacted] reservationThese coupons are valid for year and will expires on April 01, Also, as an additional compensation for each cancelled booking, we can offer a $credit towards a future published hotel reservation purchased on our websiteOnce the new reservation is booked, call us back at 1-800-774-with your new reservation number and we will apply the additional $credit We apologize; however, we cannot reinstate the reservation We are sorry we did not provide you the answer that you are looking for and we thank you for your time Sincerely, [redacted] Executive Offices

Thank you for responding to my concern From the time that I knew I wouldn't be able to fly I immediately called customer service line for Priceline to let them know that I did not feel safe to fly in my conditionRightly so, I was coughing and dizzy and very very weak, I drove myself to [redacted] Hospital emergency room and was seen by the attending physician on call, although the physician said I wasn't contagious, I ran a fever of 102-103, I informed the nurses as well as the physician to descibe that I couldn't make my flight because of itThey provided me with an excuse as well as what my symptoms were I would have called Priceline right after I got back home, if they had said thatI was more than grateful for thatThe medication was [redacted] with [redacted] so from the time I left the emergency room , waiting to get the presciption filled I was incoherent and just wanted to go to bedI was bedridden for at least five days, I have the documentation from the hospital stating were I was and who the physicain was, and the hospital bill as well as the prescriptions I am asking Priceline to refund me the money, or credit for future travel, since they stated that they would Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondence I am sorry that we are unable to assist the consumer any further in this situation Sincerely, N [redacted] Executive Offices

Roman Our record indicates that a refund for $was submitted on May 2,

Complaint: [redacted] I am rejecting this response because:1) I complained to the hotel several times about the parking.2) I complained about the lack of a coffee maker.3) I contacted Priceline upon cheand Priceline refused to do anything about it.4) I do not want a coupon code as I do not trust Priceline to provide me with an accurate booking Sincerely, [redacted]

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceThe Bureau/consumer may contact the property manager at the [redacted] Hotel & Suites [redacted] Area for any further assistance related to hotel quality claimsI am sorry that Priceline is unable to assist the consumer any further in this situation Sincerely, ND [redacted] priceline.com

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, Blanca ***

This customer issued a chargeback with her credit card She won the dispute and in not liable to pay the credit card company for this reservation As a result, the customer has in fact been refunded and there is no further monies due to the customer

D [redacted] We are writing you today regarding your reservation with the [redacted] for Trip Number [redacted] I am writing to let you know that we have received your Revdex.com concern in our Executive Offices I attempted to contact you today in an effort to address your concern; however, I was unable to speak with you at the number you provided at the time you booked your reservation I understand that you felt the star rating assigned to your hotel was not accurate When evaluating hotels, we take into consideration hotel industry information as well as customer feedbackWe also assess each participating property on many different criteria, including cleanliness, guest satisfaction, decor, etcOur ratings may vary from other national rating companies; however, they are generally stricter than others We found that this hotel does meet our expectations for the star rating selected on our websiteOur competitors also rate this hotel as follows: [redacted] Tripadvisor.com = 2? Star Upon reviewing, our record shows that you purchased a restricted bookingHowever, since we value your business, we can make a one-time exception and cancel your reservation for a full refund If you would like to proceed with the cancellation, kindly reply to this email with your approval or call us before August 18, You can contact us directly at 1-866-966-The Executive Office hours are 9:a.mto 8:p.mEastern Time, Monday through SundayYou will need to enter your Trip number, which I [redacted] when you contact us Please note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside th [redacted] I look forward to hearing from you Sincerely, [redacted] Executive Offices

The receipt provided is Not the same as the receipt we receivedUnder the "your room" designation our receipt does not state that it is a single room to accommodate up to two peopleOnce again a large company is falsifying evidence to cover for their mistakes or crimesThe [redacted] **Has placed the blame squarely on Priceline via an email to my husband and myselfWe have consulted an attorney and turned our evidence over to himWe are trying to offer a chance for a reasonable and informal resolutionBut it is obvious now that Priceline is going to lie and cheat to avoid doing the right thing for a long time customer Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

Dear [redacted] Thank you for taking the time to contact us regarding your hotel reservation with the [redacted] under Trip Number [redacted] I am writing to let you know that we have received your RevDex.com complaint in our Executive... Offices. I understand your concern regarding your room and I am sorry to learn that you were unable to use your reservation. We have worked hard to make our service convenient and accessible for all of our customers, but we acknowledge that there are always areas where we can improve. We appreciate your efforts in bringing this issue to our attention and hence, we have shared your feedback with our website team. We have also reached out to the International Students Residence to research your issue; however, they have not been able to respond to confirm that your reservation was not used and if they are willing to make an exception to issue a refund. We further reviewed your request and a decision has been made to refund your reservation in full because we value your business. The refund for 126.72 USD was issued today, May 24, 2016. Your refund will be processed through our system within one business day. If you need to check the status of your refund after a few business days, please contact your bank directly to inquire about their processing time. Thanks for choosing us, and we look forward to serving your future travel needs. Sincerely, Nico T [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: I looked up this flight again through priceline week later, and it still showed the same flight and same price were availableI didn't try to book it though, I have since purchased my flight through a different, honest serviceI'm no longer interested in the flight through priceline, and will never do business with them again Sincerely, [redacted]

Please see the recap of our customer's issue below Customer or Passenger's Name: [redacted] Revdex.com Case ID [redacted] Revdex.com information is below: Issue: - Customer requested to cancel the rental car due to change of plans (no specific reason indicated)- Customer was previously advised of the policy (non-changeable, no-cancellable and non-refundable); however, he insistedResolution:- Issue was escalated and SOD Ana Liza approved the cancellation less one day fee of $- I called the customer to advise and he agreed to cancel for a partial refund of $381.31.- Customer was satisfied with the resolutionPlease consider this resolvedSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:Customer ratings have nothing to do with the star level (and besides, most are complimentary of the location, which is indeed excellent)At least here, it is listed as a 3-star hotelAs mentioned earlier, it does not have the amenities of a 4-star hotel.https://www.google.com/search?site=&source=hp&ei=qbmoVr7fCMG2-AG2p7iACA&q=...⇄ [redacted] +washington+dc&oq=Club+&gs_l=mobile-gws-hp.1.0.35i39j0i20l2j0j0i131.3075.4320.0....⇄ [redacted]

I am sorry this is taking so longI will follow up with our accounting department and have them expedite the refund Sincerely, [redacted] Executive Offices