Stahl Construction Company

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

I have received the consumer’s additional comments As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceCancel policies apply to all purchase dates I am sorry that we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com

We are writing to let you know that we received your Revdex.com concern in our Executive OfficesAs I understand, you are requesting for a refund of the unused portion of this reservationYou also mentioned that you did not received our email pertaining to the notification about [redacted] *** flight cancellation We researched your issue and verified that we have tried calling you and sent you an email at [redacted] to advise about cancellation of [redacted] However, we were routed to your voicemailWe were unable to leave you a message since we were prompted that your voicemail was fullI also sent an escalation to the appropriate team to review why you did not receive the email we sent you about the flight cancellationThe concerned team responded to us and based on the system logs for those emails, it shows that emails were successfully sentSince you are using a GMAIL account, these emails may be in your Spam or Junk folderIf it isn't there, we suggest that you contact your email provider to verify your email phishing setting as it should allow system generated email to be received In line with your request for a refund with [redacted] portion of the flights, we reached out to our partner airlines, and [redacted] provided us with an authorization to process the refundI have processed the refund today for the amount of USDRefund process will be completed in few daysAlso, bank processing time varies and may take additional days before they put the money back to your accountIf it isn't there after few days, we suggest you contact your bank We apologize for any inconvenience and looking forward to serving all of your travel needs Sincerely, [redacted] Executive Offices

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] *** Thank you for the help I accept the offer made by price line if the money is returned as stated I will say thank you and drop the matter [redacted] ***

Thank you for your response As requested, your reservation at the [redacted] under Trip Number [redacted] has been cancelledPlease allow a few business days for the full refund of $to post to your form of payment I hope you have a wonderful day, and please feel free to respond to this email if you have any questions Sincerely, [redacted] Executive Offices

Dear [redacted] ***Thank you for taking the time to contact us regarding your rental car reservation with [redacted] Rent-A-Car for Trip Number [redacted] I am writing to let you know that we have received your email with the attached receipt in our Executive Offices.We understand that you have issues with this rental car reservation.We thank you for your patience while we research this booking for youWe have been in contact with [redacted] Rent-A-Car and are still currently making attempts to resolve this issue for youWe hope to be in contact with you as soon as we have an updateWe appreciate your patience while we continue to work to resolve your issue.Sincerely,Jenn H***Executive Offices

Complaint: [redacted] I am rejecting this response because the image you provided does not accurate represent the information as displayed on the websiteIt is a listing of the hotel zoomed in all the wayHowever on the website when making the bid on a regular resolution screen it is not specified that [redacted] - [redacted] area is outside of the [redacted] , [redacted] city bounds.Find photographic evidence attached Sincerely, [redacted]

Thank you for taking the time to read this emailI am writing to let you know that we further reviewed your concern and I am glad to update you that a decision has been made to refund the remaining EUR as a one-time exceptionPlease allow a few business days for this refund to post to the form of payment you used to book the reservationWe would also like to offer the below coupon that you can use on your next hotel booking on priceline: -Coupon Code: [redacted] -Coupon Value: 15% off of your room rate -Expiration Date: 5/1/-Valid only towards an Express Deal hotel booking We look forward to serving your future travel needsSincerely, [redacted] Executive Offices

We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceWe are sorry that we are unable to assist the consumer with a refund in this situation Sincerely, [redacted] priceline.com

Complaint: [redacted] I am rejecting this response because:I refuse to pay Priceline for a reservation that was never paid for by themIf Priceline indeed paid [redacted] , I would like to see an invoice of said payment before I will accept the contract and charges as validThis is my right as a consumer.Additionally, the website is misleading despite what the representative claims Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: When I book Priceline, I am aware that my credit card will be charged the amount I am aware that when I arrive at the hotel, I will present a credit card for incidentals I have attached a screenshot of the credit card activity There was one charge confirmed by Priceline and they had two pending charges in addition to the already confirmed purchase Yes, the charges dropped a few days later but Priceline had no right to hold three times the room rate Priceline needs to explain why there were the other two pending charges Sincerely, C [redacted] ***

Dear [redacted] ***, > [redacted] > [redacted] > > We thank you for your patience while we research this booking for you > AON Affinity takes approximately weeks to review documentation once > it has been receivedWe will follow up with them soon to verify the > status of any possible refund of the change feesOnce we receive > further information, we will follow up with you > > I appreciate your patience while we continue to work to resolve your issue > > Sincerely, > > [redacted] > Executive Offices

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond The consumer states that he/she checked in for the flight minutes prior to departure for international travel and was denied boarding by the airline due to late check-in According to the consumer, Priceline did not disclose cheinformation The consumer states: “I bought the flight ***,trip number [redacted] ,from [redacted] to [redacted] on 10/30/15,depart time is 12:55pm,but when I came 12pm on 10/30/15,they rejected me board flight ,they said I have to board to advance one hour ,but they didn't mention me this on my electronic ticket .So I have to buy the high price ticket back to [redacted] .I think it's not my fault ,so I contact them request refund ,but they rejected me about refund ,so I have to complaint to Revdex.com.” Attached hereto, is a copy of the consumer’s confirmation page disclosing the following Important Information: We thank you for the opportunity to address the consumer’s concerns and we are sorry that we are unable to further assist the consumer Sincerely, ND [redacted] Priceline.com Important Information [redacted] Airline Contact Information: Please confirm your flight information and chelocation with the airline prior to each departureYour carrier may offer online check-in, seat assignments and flight status information [redacted] : ###-###-####: ###-###-#### When multiple airlines are included on a single ticket, the value of the ticket is held on what the airlines describe as the “ticketing carrier”Your ticket value is held by [redacted] Airlines Airline Information · Since airlines change flight schedules from time to time, it is the passenger's responsibility to call the airline and confirm flight information prior to each departureWe recommend that you arrive at the airport a minimum of minutes in advance of departure for domestic flights, and at least hours in advance of departure for international flights · If you choose not to take your outbound flight, the airlines will consider you a "no show" and will automatically cancel the remainder of your reservationYour tickets will not be honored and no refunds will be granted for the unused portion of your trip · On trips to this destination planes may undergo disinsectionPlease refer to [redacted] for more details · For more helpful tips and travel advice, click on the topics below Your Purchase Is Confirmed! See your complete flight itinerary and receipt for your trip below (Trip Number: [redacted] ).Remember to bring a valid government-issued photo ID with you to check-in.Please confirm your flight information and chelocation with the airline prior to each departureBaggage Fees are not included in your trip cost Print Itinerary and Receipt | Email Itinerary | Check Flight Status Add Top of Form Location @fullDisplayName@ @fullDisplayName@ @fullDisplayName@ New Search PiDate PiTime Noon Midnight12:AM1:AM1:AM2:AM2:AM3:AM3:AM4:AM4:AM5:AM5:AM6:AM6:AM7:AM7:AM8:AM8:AM9:A...⇄ Drop-off Date Drop-off Time Noon MidnightMidnight12:AM1:AM1:AM2:AM2:AM3:AM3:AM4:AM4:AM5:AM5:AM6:AM6:AM7:AM7:AM8:A...⇄ Update Rates Bottom of Form Book Now! These are a limited time offers Please Note: Prices available in U.SDollars only @See More Cars Your Flight Details Departing Flight Information - Friday, October 16, (Arrives Saturday, October 17) [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] *** [redacted] [redacted] [redacted] Ticket Type:Electronic Ticket Meal Preference:No Meal Preference Frequent Flyer Information:None Provided Airline Contact Information [redacted] Airlines ###-###-#### [redacted] confirmation: [redacted] Airlines ###-###-#### [redacted] confirmation: [redacted] what do these words mean?Airline Confirmation, Electronic Ticket, Trip Number, Meal Preferences, Pending, Seat Preferences, Assigned, Requested, Not Assigned, Change Seat, Ticket Number, Ticketed On Commonly Used Terms x close window Airline ConfirmationElectronic TicketTrip NumberMeal PreferencesPendingSeat Preferences Assigned Requested Not Assigned Change SeatTicket Number Airline ConfirmationThis number is assigned by the airline that issued your tickets and should be your primary reference number when contacting the airlineOn some airlines, this number can also be used for e-kiosk check-in Electronic TicketElectronic or paperless tickets are reservations stored in the airline's computer systemIt's our preferred ticketing method because with no fear of losing your ticket, it's the most hassle-free way to travel Trip NumberThis is your Priceline reference numberUse this number if you need to contact Priceline about your reservation Meal PreferencesYour meal preferences will be requested with the airlines for your flights, but are not guaranteed by the airlines and are only applicable for flights that offer meal service PendingTicket and airline confirmation numbers may take a few minutes to be received from the carrierPlease check back later Seat PreferencesWhile your seat preferences and selections will be provided to the airline, the airline reserves the right to change aircraft and seat assignments prior to departureSeats for multiple passengers will be requested together, but are also subject to airline availability AssignedThe airline has assigned this seat RequestedThe selected seat has been requested from the airlineSeat assignments are at the discretion of the airline and are not guaranteedPlease check back later or contact your carrier directly Not AssignedYour requested seat is not currently assigned by the airlineA Not Assigned seat status may be the result of an airline schedule change or an airline’s inability to confirm a requestYou may view available seats or request new seats by using the "Change Seat" link or by visiting your airline’s website Change SeatUse this link if you wish to request a different seat Ticket NumberThis is assigned by airline that issued your ticketsYou can use this number if you need to contact the airline directly Ticketed OnIf your itinerary contains multiple airlines, the value of the ticket is held on what the airlines describe as the “ticketing” carrierYour itinerary will determine which carrier you are ticketed on Commonly Used Terms x close window Airline ConfirmationElectronic TicketTrip NumberMeal PreferencesPendingSeat Preferences Assigned Requested Not Assigned Change SeatTicket Number Airline ConfirmationThis number is assigned by the airline that issued your tickets and should be your primary reference number when contacting the airlineOn some airlines, this number can also be used for e-kiosk check-in Electronic TicketElectronic or paperless tickets are reservations stored in the airline's computer systemIt's our preferred ticketing method because with no fear of losing your ticket, it's the most hassle-free way to travel Trip NumberThis is your Priceline reference numberUse this number if you need to contact Priceline about your reservation Meal PreferencesYour meal preferences will be requested with the airlines for your flights, but are not guaranteed by the airlines and are only applicable for flights that offer meal service PendingTicket and airline confirmation numbers may take a few minutes to be received from the carrierPlease check back later Seat PreferencesWhile your seat preferences and selections will be provided to the airline, the airline reserves the right to change aircraft and seat assignments prior to departureSeats for multiple passengers will be requested together, but are also subject to airline availability AssignedThe airline has assigned this seat RequestedThe selected seat has been requested from the airlineSeat assignments are at the discretion of the airline and are not guaranteedPlease check back later or contact your carrier directly Not AssignedYour requested seat is not currently assigned by the airlineA Not Assigned seat status may be the result of an airline schedule change or an airline’s inability to confirm a requestYou may view available seats or request new seats by using the "Change Seat" link or by visiting your airline’s website Change SeatUse this link if you wish to request a different seat Ticket NumberThis is assigned by airline that issued your ticketsYou can use this number if you need to contact the airline directly Ticketed OnIf your itinerary contains multiple airlines, the value of the ticket is held on what the airlines describe as the “ticketing” carrierYour itinerary will determine which carrier you are ticketed on Commonly Used Terms x close window Airline ConfirmationElectronic TicketTrip NumberMeal PreferencesPendingSeat Preferences Assigned Requested Not Assigned Change SeatTicket Number Airline ConfirmationThis number is assigned by the airline that issued your tickets and should be your primary reference number when contacting the airlineOn some airlines, this number can also be used for e-kiosk check-in Electronic TicketElectronic or paperless tickets are reservations stored in the airline's computer systemIt's our preferred ticketing method because with no fear of losing your ticket, it's the most hassle-free way to travel Trip NumberThis is your Priceline reference numberUse this number if you need to contact Priceline about your reservation Meal PreferencesYour meal preferences will be requested with the airlines for your flights, but are not guaranteed by the airlines and are only applicable for flights that offer meal service PendingTicket and airline confirmation numbers may take a few minutes to be received from the carrierPlease check back later Seat PreferencesWhile your seat preferences and selections will be provided to the airline, the airline reserves the right to change aircraft and seat assignments prior to departureSeats for multiple passengers will be requested together, but are also subject to airline availability AssignedThe airline has assigned this seat RequestedThe selected seat has been requested from the airlineSeat assignments are at the discretion of the airline and are not guaranteedPlease check back later or contact your carrier directly Not AssignedYour requested seat is not currently assigned by the airlineA Not Assigned seat status may be the result of an airline schedule change or an airline’s inability to confirm a requestYou may view available seats or request new seats by using the "Change Seat" link or by visiting your airline’s website Change SeatUse this link if you wish to request a different seat Ticket NumberThis is assigned by airline that issued your ticketsYou can use this number if you need to contact the airline directly Ticketed OnIf your itinerary contains multiple airlines, the value of the ticket is held on what the airlines describe as the “ticketing” carrierYour itinerary will determine which carrier you are ticketed on Commonly Used Terms x close window Airline ConfirmationElectronic TicketTrip NumberMeal PreferencesPendingSeat Preferences Assigned Requested Not Assigned Change SeatTicket Number Airline ConfirmationThis number is assigned by the airline that issued your tickets and should be your primary reference number when contacting the airlineOn some airlines, this number can also be used for e-kiosk check-in Electronic TicketElectronic or paperless tickets are reservations stored in the airline's computer systemIt's our preferred ticketing method because with no fear of losing your ticket, it's the most hassle-free way to travel Trip NumberThis is your Priceline reference numberUse this number if you need to contact Priceline about your reservation Meal PreferencesYour meal preferences will be requested with the airlines for your flights, but are not guaranteed by the airlines and are only applicable for flights that offer meal service PendingTicket and airline confirmation numbers may take a few minutes to be received from the carrierPlease check back later Seat PreferencesWhile your seat preferences and selections will be provided to the airline, the airline reserves the right to change aircraft and seat assignments prior to departureSeats for multiple passengers will be requested together, but are also subject to airline availability AssignedThe airline has assigned this seat RequestedThe selected seat has been requested from the airlineSeat assignments are at the discretion of the airline and are not guaranteedPlease check back later or contact your carrier directly Not AssignedYour requested seat is not currently assigned by the airlineA Not Assigned seat status may be the result of an airline schedule change or an airline’s inability to confirm a requestYou may view available seats or request new seats by using the "Change Seat" link or by visiting your airline’s website Change SeatUse this link if you wish to request a different seat Ticket NumberThis is assigned by airline that issued your ticketsYou can use this number if you need to contact the airline directly Ticketed OnIf your itinerary contains multiple airlines, the value of the ticket is held on what the airlines describe as the “ticketing” carrierYour itinerary will determine which carrier you are ticketed on Commonly Used Terms x close window Airline ConfirmationElectronic TicketTrip NumberMeal PreferencesPendingSeat Preferences Assigned Requested Not Assigned Change SeatTicket Number Airline ConfirmationThis number is assigned by the airline that issued your tickets and should be your primary reference number when contacting the airlineOn some airlines, this number can also be used for e-kiosk check-in Electronic TicketElectronic or paperless tickets are reservations stored in the airline's computer systemIt's our preferred ticketing method because with no fear of losing your ticket, it's the most hassle-free way to travel Trip NumberThis is your Priceline reference numberUse this number if you need to contact Priceline about your reservation Meal PreferencesYour meal preferences will be requested with the airlines for your flights, but are not guaranteed by the airlines and are only applicable for flights that offer meal service PendingTicket and airline confirmation numbers may take a few minutes to be received from the carrierPlease check back later Seat PreferencesWhile your seat preferences and selections will be provided to the airline, the airline reserves the right to change aircraft and seat assignments prior to departureSeats for multiple passengers will be requested together, but are also subject to airline availability AssignedThe airline has assigned this seat RequestedThe selected seat has been requested from the airlineSeat assignments are at the discretion of the airline and are not guaranteedPlease check back later or contact your carrier directly Not AssignedYour requested seat is not currently assigned by the airlineA Not Assigned seat status may be the result of an airline schedule change or an airline’s inability to confirm a requestYou may view available seats or request new seats by using the "Change Seat" link or by visiting your airline’s website Change SeatUse this link if you wish to request a different seat Ticket NumberThis is assigned by airline that issued your ticketsYou can use this number if you need to contact the airline directly Ticketed OnIf your itinerary contains multiple airlines, the value of the ticket is held on what the airlines describe as the “ticketing” carrierYour itinerary will determine which carrier you are ticketed on Commonly Used Terms x close window Airline ConfirmationElectronic TicketTrip NumberMeal PreferencesPendingSeat Preferences Assigned Requested Not Assigned Change SeatTicket Number Airline ConfirmationThis number is assigned by the airline that issued your tickets and should be your primary reference number when contacting the airlineOn some airlines, this number can also be used for e-kiosk check-in Electronic TicketElectronic or paperless tickets are reservations stored in the airline's computer systemIt's our preferred ticketing method because with no fear of losing your ticket, it's the most hassle-free way to travel Trip NumberThis is your Priceline reference numberUse this number if you need to contact Priceline about your reservation Meal PreferencesYour meal preferences will be requested with the airlines for your flights, but are not guaranteed by the airlines and are only applicable for flights that offer meal service PendingTicket and airline confirmation numbers may take a few minutes to be received from the carrierPlease check back later Seat PreferencesWhile your seat preferences and selections will be provided to the airline, the airline reserves the right to change aircraft and seat assignments prior to departureSeats for multiple passengers will be requested together, but are also subject to airline availability AssignedThe airline has assigned this seat RequestedThe selected seat has been requested from the airlineSeat assignments are at the discretion of the airline and are not guaranteedPlease check back later or contact your carrier directly Not AssignedYour requested seat is not currently assigned by the airlineA Not Assigned seat status may be the result of an airline schedule change or an airline’s inability to confirm a requestYou may view available seats or request new seats by using the "Change Seat" link or by visiting your airline’s website Change SeatUse this link if you wish to request a different seat Ticket NumberThis is assigned by airline that issued your ticketsYou can use this number if you need to contact the airline directly Ticketed OnIf your itinerary contains multiple airlines, the value of the ticket is held on what the airlines describe as the “ticketing” carrierYour itinerary will determine which carrier you are ticketed on Commonly Used Terms x close window Airline ConfirmationElectronic TicketTrip NumberMeal PreferencesPendingSeat Preferences Assigned Requested Not Assigned Change SeatTicket Number Airline ConfirmationThis number is assigned by the airline that issued your tickets and should be your primary reference number when contacting the airlineOn some airlines, this number can also be used for e-kiosk check-in Electronic TicketElectronic or paperless tickets are reservations stored in the airline's computer systemIt's our preferred ticketing method because with no fear of losing your ticket, it's the most hassle-free way to travel Trip NumberThis is your Priceline reference numberUse this number if you need to contact Priceline about your reservation Meal PreferencesYour meal preferences will be requested with the airlines for your flights, but are not guaranteed by the airlines and are only applicable for flights that offer meal service PendingTicket and airline confirmation numbers may take a few minutes to be received from the carrierPlease check back later Seat PreferencesWhile your seat preferences and selections will be provided to the airline, the airline reserves the right to change aircraft and seat assignments prior to departureSeats for multiple passengers will be requested together, but are also subject to airline availability AssignedThe airline has assigned this seat RequestedThe selected seat has been requested from the airlineSeat assignments are at the discretion of the airline and are not guaranteedPlease check back later or contact your carrier directly Not AssignedYour requested seat is not currently assigned by the airlineA Not Assigned seat status may be the result of an airline schedule change or an airline’s inability to confirm a requestYou may view available seats or request new seats by using the "Change Seat" link or by visiting your airline’s website Change SeatUse this link if you wish to request a different seat Ticket NumberThis is assigned by airline that issued your ticketsYou can use this number if you need to contact the airline directly Ticketed OnIf your itinerary contains multiple airlines, the value of the ticket is held on what the airlines describe as the “ticketing” carrierYour itinerary will determine which carrier you are ticketed on Commonly Used Terms x close window Airline ConfirmationElectronic TicketTrip NumberMeal PreferencesPendingSeat Preferences Assigned Requested Not Assigned Change SeatTicket Number Airline ConfirmationThis number is assigned by the airline that issued your tickets and should be your primary reference number when contacting the airlineOn some airlines, this number can also be used for e-kiosk check-in Electronic TicketElectronic or paperless tickets are reservations stored in the airline's computer systemIt's our preferred ticketing method because with no fear of losing your ticket, it's the most hassle-free way to travel Trip NumberThis is your Priceline reference numberUse this number if you need to contact Priceline about your reservation Meal PreferencesYour meal preferences will be requested with the airlines for your flights, but are not guaranteed by the airlines and are only applicable for flights that offer meal service PendingTicket and airline confirmation numbers may take a few minutes to be received from the carrierPlease check back later Seat PreferencesWhile your seat preferences and selections will be provided to the airline, the airline reserves the right to change aircraft and seat assignments prior to departureSeats for multiple passengers will be requested together, but are also subject to airline availability AssignedThe airline has assigned this seat RequestedThe selected seat has been requested from the airlineSeat assignments are at the discretion of the airline and are not guaranteedPlease check back later or contact your carrier directly Not AssignedYour requested seat is not currently assigned by the airlineA Not Assigned seat status may be the result of an airline schedule change or an airline’s inability to confirm a requestYou may view available seats or request new seats by using the "Change Seat" link or by visiting your airline’s website Change SeatUse this link if you wish to request a different seat Ticket NumberThis is assigned by airline that issued your ticketsYou can use this number if you need to contact the airline directly Ticketed OnIf your itinerary contains multiple airlines, the value of the ticket is held on what the airlines describe as the “ticketing” carrierYour itinerary will determine which carrier you are ticketed on Commonly Used Terms x close window Airline ConfirmationElectronic TicketTrip NumberMeal PreferencesPendingSeat Preferences Assigned Requested Not Assigned Change SeatTicket Number Airline ConfirmationThis number is assigned by the airline that issued your tickets and should be your primary reference number when contacting the airlineOn some airlines, this number can also be used for e-kiosk check-in Electronic TicketElectronic or paperless tickets are reservations stored in the airline's computer systemIt's our preferred ticketing method because with no fear of losing your ticket, it's the most hassle-free way to travel Trip NumberThis is your Priceline reference numberUse this number if you need to contact Priceline about your reservation Meal PreferencesYour meal preferences will be requested with the airlines for your flights, but are not guaranteed by the airlines and are only applicable for flights that offer meal service PendingTicket and airline confirmation numbers may take a few minutes to be received from the carrierPlease check back later Seat PreferencesWhile your seat preferences and selections will be provided to the airline, the airline reserves the right to change aircraft and seat assignments prior to departureSeats for multiple passengers will be requested together, but are also subject to airline availability AssignedThe airline has assigned this seat RequestedThe selected seat has been requested from the airlineSeat assignments are at the discretion of the airline and are not guaranteedPlease check back later or contact your carrier directly Not AssignedYour requested seat is not currently assigned by the airlineA Not Assigned seat status may be the result of an airline schedule change or an airline’s inability to confirm a requestYou may view available seats or request new seats by using the "Change Seat" link or by visiting your airline’s website Change SeatUse this link if you wish to request a different seat Ticket NumberThis is assigned by airline that issued your ticketsYou can use this number if you need to contact the airline directly Ticketed OnIf your itinerary contains multiple airlines, the value of the ticket is held on what the airlines describe as the “ticketing” carrierYour itinerary will determine which carrier you are ticketed on Commonly Used Terms x close window Airline ConfirmationElectronic TicketTrip NumberMeal PreferencesPendingSeat Preferences Assigned Requested Not Assigned Change SeatTicket Number Airline ConfirmationThis number is assigned by the airline that issued your tickets and should be your primary reference number when contacting the airlineOn some airlines, this number can also be used for e-kiosk check-in Electronic TicketElectronic or paperless tickets are reservations stored in the airline's computer systemIt's our preferred ticketing method because with no fear of losing your ticket, it's the most hassle-free way to travel Trip NumberThis is your Priceline reference numberUse this number if you need to contact Priceline about your reservation Meal PreferencesYour meal preferences will be requested with the airlines for your flights, but are not guaranteed by the airlines and are only applicable for flights that offer meal service PendingTicket and airline confirmation numbers may take a few minutes to be received from the carrierPlease check back later Seat PreferencesWhile your seat preferences and selections will be provided to the airline, the airline reserves the right to change aircraft and seat assignments prior to departureSeats for multiple passengers will be requested together, but are also subject to airline availability AssignedThe airline has assigned this seat RequestedThe selected seat has been requested from the airlineSeat assignments are at the discretion of the airline and are not guaranteedPlease check back later or contact your carrier directly Not AssignedYour requested seat is not currently assigned by the airlineA Not Assigned seat status may be the result of an airline schedule change or an airline’s inability to confirm a requestYou may view available seats or request new seats by using the "Change Seat" link or by visiting your airline’s website Change SeatUse this link if you wish to request a different seat Ticket NumberThis is assigned by airline that issued your ticketsYou can use this number if you need to contact the airline directly Ticketed OnIf your itinerary contains multiple airlines, the value of the ticket is held on what the airlines describe as the “ticketing” carrierYour itinerary will determine which carrier you are ticketed on Commonly Used Terms x close window Airline ConfirmationElectronic TicketTrip NumberMeal PreferencesPendingSeat Preferences Assigned Requested Not Assigned Change SeatTicket Number Airline ConfirmationThis number is assigned by the airline that issued your tickets and should be your primary reference number when contacting the airlineOn some airlines, this number can also be used for e-kiosk check-in Electronic TicketElectronic or paperless tickets are reservations stored in the airline's computer systemIt's our preferred ticketing method because with no fear of losing your ticket, it's the most hassle-free way to travel Trip NumberThis is your Priceline reference numberUse this number if you need to contact Priceline about your reservation Meal PreferencesYour meal preferences will be requested with the airlines for your flights, but are not guaranteed by the airlines and are only applicable for flights that offer meal service PendingTicket and airline confirmation numbers may take a few minutes to be received from the carrierPlease check back later Seat PreferencesWhile your seat preferences and selections will be provided to the airline, the airline reserves the right to change aircraft and seat assignments prior to departureSeats for multiple passengers will be requested together, but are also subject to airline availability AssignedThe airline has assigned this seat RequestedThe selected seat has been requested from the airlineSeat assignments are at the discretion of the airline and are not guaranteedPlease check back later or contact your carrier directly Not AssignedYour requested seat is not currently assigned by the airlineA Not Assigned seat status may be the result of an airline schedule change or an airline’s inability to confirm a requestYou may view available seats or request new seats by using the "Change Seat" link or by visiting your airline’s website Change SeatUse this link if you wish to request a different seat Ticket NumberThis is assigned by airline that issued your ticketsYou can use this number if you need to contact the airline directly Ticketed OnIf your itinerary contains multiple airlines, the value of the ticket is held on what the airlines describe as the “ticketing” carrierYour itinerary will determine which carrier you are ticketed on Commonly Used Terms x close window Airline ConfirmationElectronic TicketTrip NumberMeal PreferencesPendingSeat Preferences Assigned Requested Not Assigned Change SeatTicket Number Airline ConfirmationThis number is assigned by the airline that issued your tickets and should be your primary reference number when contacting the airlineOn some airlines, this number can also be used for e-kiosk check-in Electronic TicketElectronic or paperless tickets are reservations stored in the airline's computer systemIt's our preferred ticketing method because with no fear of losing your ticket, it's the most hassle-free way to travel Trip NumberThis is your Priceline reference numberUse this number if you need to contact Priceline about your reservation Meal PreferencesYour meal preferences will be requested with the airlines for your flights, but are not guaranteed by the airlines and are only applicable for flights that offer meal service PendingTicket and airline confirmation numbers may take a few minutes to be received from the carrierPlease check back later Seat PreferencesWhile your seat preferences and selections will be provided to the airline, the airline reserves the right to change aircraft and seat assignments prior to departureSeats for multiple passengers will be requested together, but are also subject to airline availability AssignedThe airline has assigned this seat RequestedThe selected seat has been requested from the airlineSeat assignments are at the discretion of the airline and are not guaranteedPlease check back later or contact your carrier directly Not AssignedYour requested seat is not currently assigned by the airlineA Not Assigned seat status may be the result of an airline schedule change or an airline’s inability to confirm a requestYou may view available seats or request new seats by using the "Change Seat" link or by visiting your airline’s website Change SeatUse this link if you wish to request a different seat Ticket NumberThis is assigned by airline that issued your ticketsYou can use this number if you need to contact the airline directly Ticketed OnIf your itinerary contains multiple airlines, the value of the ticket is held on what the airlines describe as the “ticketing” carrierYour itinerary will determine which carrier you are ticketed on Summary of Charges Airline Ticket Cost: $ Airline Ticket Taxes & Fees $ Processing Fee : $ Number of Tickets: Airline Ticket Shipping & Handling: $(Electronic Ticket) Airfare Subtotal: $ Total Trip Cost: (All prices are in US dollars) $ Baggage Fees are not included in your trip cost Tell us what you think On a scale of 0-10, how likely is it that you would recommend our website to a friend or colleague? · · · · · · · · · · · Not likely at all Extremely likely Thank you for your feedback Important Information Airline Contact Information: Please confirm your flight information and chelocation with the airline prior to each departureYour carrier may offer online check-in, seat assignments and flight status information [redacted] : ###-###-#### [redacted] : ###-###-#### When multiple airlines are included on a single ticket, the value of the ticket is held on what the airlines describe as the “ticketing carrier”Your ticket value is held by [redacted] Airlines Airline Information Since airlines change flight schedules from time to time, it is the passenger's responsibility to call the airline and confirm flight information prior to each departureWe recommend that you arrive at the airport a minimum of minutes in advance of departure for domestic flights, and at least hours in advance of departure for international flights If you choose not to take your outbound flight, the airlines will consider you a "no show" and will automatically cancel the remainder of your reservationYour tickets will not be honored and no refunds will be granted for the unused portion of your trip On trips to this destination planes may undergo disinsectionPlease refer to http://pcln.com/dot for more details For more helpful tips and travel advice, click on the topics below Airport Cheand Security Notice of Incorporated Terms Seat Assignments Frequent Flyer and Loyalty Programs Need to Make a Change? Tickets are non-transferableTo view the specific rules on ticket changes, cancellations, and fees for this reservation, please Click Here to view the fare rules If the fare rules on your reservation allow a change, any changes to your itinerary must be made prior to the date of your departure, and will incur an airline imposed change feeIf calling priceline to modify, a $USD per ticket priceline service fee will also applyIn addition, your fare may be more expensive due to flight availabilityIf you do not use your tickets, and do not make changes to your itinerary prior to your date of departure, your tickets will have no value and cannot be refunded or exchanged If you wish to exchange your ticket, please call our Customer Service Team at: · ###-###-#### (when calling from the United States) · [redacted] (when calling from ***) If you prefer, you may also call [redacted] Airlines directly at ###-###-####, and provide them with your Airline Confirmation number ( [redacted] ) Before calling, we suggest that you review available flights and fares on our website to find your desired flights on [redacted] Airlines and be prepared to answer the following questions: What are your new travel dates? Where will you be flying from and to? Which specific flights are you considering? Customer Service If you have any questions or require further assistance, please visit our Customer Help Area.Or contact Customer Service at: · ###-###-#### (when calling from the United States) · [redacted] (when calling from ***) Have your trip number [ [redacted] ] and the phone number you provided when you placed your request [###-###-####] ready when you call This contract for request number [redacted] was originally initialled on Sun Jul 10:20:EDT Trip Summary for [redacted] Name must match photo IDPlease verify spelling and edit name if necessary We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for $per person 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss, natural disaster at departure or destination city or other specified events $Baggage and Personal Effects reimburses for lost personal effects as well as checked baggage throughout your trip $50,Emergency Evacuation coverage pays for the cost of medical transportation to the nearest medical facility and/or to your home in the event a serious medical situation requires an evacuation $1,Medical Expense Coverage $10,Travel Accident Protection 24/Hour Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Name Your Own Price and Save Cash We have a one-way flight available that will save you cashEnter an offer and we will see if an airline accepts your offer Total charges, including taxes and fees,are displayed on the following page Preview Offer [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] *** [redacted] [redacted] [redacted] *** [redacted] [redacted] [redacted] [redacted] Passenger and Ticket Information [redacted] **Seat Preference (Change Seat) [redacted] [redacted] [redacted] [redacted] ***Meal Preference: No Meal Preference Ticket Type:Electronic Summary of Charges Airline Ticket Cost: $per ticket Add TripProtection Trip Protectionis a smart decision! See Details Airline Ticket Taxes & Fees: $per ticket Processing Fee: $per ticket Airline Ticket Trip Protection: Declined+ Add now Recommended! Number of Tickets: Airline Ticket Delivery: $ (Electronic Ticket) Airfare Subtotal: $ Total Trip Cost: (All prices are in US dollars) $ Baggage fees are not included in your trip cost Important Information • Ticket is non-refundable and changes are not permittedPlease read the important fare rules and restrictions • Fares are not guaranteed until purchased • If you do not take your outbound flight, the airlines will automatically cancel the remainder of your reservationNo refunds will be granted for the unused portion of your trip • You will be issued electronic ticketsRemember to bring a valid government-issued photo ID with you to check-inIf you are traveling outside the U.S., all travelers will need a valid passport and you may also need to show additional documentation at your destination and/or in connecting countries • On trips to this destination planes may undergo disinsectionPlease refer to http://pcln.com/dot for more details ** Initial Here: I have read, accept and agree to abide by Priceline.com's terms and conditions and privacy policy

Dear [redacted] ***, Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] for Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you are requesting a refund of this booking Our records show that the rate you purchased is non-cancelable, non-changeable and non-refundableThis information was presented to you prior to purchase when you were asked to review your reservation, including the hotel name, hotel address, the map where the hotel is located and the terms associated with cancellations or changesWhen you purchased your reservation, you agreed to those terms For your reference, a copy of the contract page has been sent in a separate e-mailThe contract page disclosed the terms and conditions of your reservation In addition, the [redacted] verified that you have used the reservationTherefore, the reservation is non-refundableHowever, as a gesture of goodwill, a refund request of $was submitted to our management team for reviewThis process can take up to daysOnce the refund is approved, we will issue a refund to your bank within one business dayYour bank will then post it to your accountThe bank processing time varies so please check with them if you do not see it in your account within a few days We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, Jenn H [redacted] Executive Offices

I have received the consumer’s additional comments As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceThe consumer selected a reservation offering the following cancel policy: Cancel Policy: For the room type and rate that you've selected, you are not allowed to change or cancel your reservationIf you cancel your room, you will still be charged for the full reservation amountI am sorry that the consumer's selected purchase is non refundable and we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com

Revdex.com, Inc Please note that this matter refers to a [redacted] .com reservation For assistance with [redacted] .com reservations, please contact [redacted] at [redacted] .com [redacted] CS Operations Manager [redacted] .com Customer Service Center (USA) Inc [redacted] e-mail: [redacted] U.SDirect [redacted] Website: www[redacted] .com Sincerely, [redacted] Priceline.com

Fro [redacted] e [m [redacted] ] Sent: Wednesday, January 04, 2017 2:23 PM To [redacted] Subject: Additional Material for #Complaint ID: [redacted] against Priceline Hello, I realized something I need to add to #Complaint ID: 11910528 against... Priceline about reservation 296-873-103-51. Priceline has very deceptive sales practices. My hotel was shown to be an 8+ customer review under "guaranteed" amenities but the hotel I was given, only have a 6.9. The customer service rep tried to tell me it isn't in the contract. Well, it was in writing when I was booking. Desired result is still refund. Thanks for adding this to my file. Best, [redacted]

[redacted] Thank you for taking the time to contact us regarding your reservation at the [redacted] Plus Boston - Logan for Trip Number [redacted] I am writing to let you know that we received your Revdex.com concern in our Executive OfficesI understand that you are requesting a refund for this unused hotel reservation due to the hotel's locationYour confirmed hotel is within the area that was selectedI have reviewed your record and it shows that you booked an Express Deal reservationPlease note that for Hotel Express Deal or Name Your Own Price, option to select a specific location within the shaded area is not availableWe can only guarantee a hotel that is within the areaYour reservation is restricted, which means it cannot be changed, cancelled or refundedHowever, since we value your business, we decided to make a one-time exception and refund your booking less one day cancel fee per room A partial refund of $was already issuedYour refund will be processed by our system back to your bank within business day; however, since bank processing time varies, kindly check with them if you do not see the refund in your account within the next few daysThank you for your patience while I resolved your issue, and I hope you find this information helpful

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is almost satisfactory to meI would prefer to get reimbursed after the return flightAdditionally, I am just writing to let you know that I did have to check a bag and a snowboard on the way to Switzerland and will be bringing both pieces of luggage back with meTherefore, the reimbursement will be greater than the $(for the flight with [redacted] , as well as for the flight going to [redacted] ) that you have statedUnder a economy ticket, the snowboard would have been free to bring, but with the economy light ticket the snowboard does not get covered, so I had to pay for that as wellWhere should I send the reimbursement details once I have gone through both flights?Best, [redacted]

Priceline.com discloses prior to purchase, that resort fees are not included in your offer price Priceline does not collect resort feesResort fees are charged by, and paid directly to the hotel On each consumers’ contract page (including the contract page in question), we clearly and conspicuously place the following disclosure regarding this matter labeled under Important Information Important Information · The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout These charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price The charges hyper link further discloses the following information Hotel Charges Depending on the property you stay at you may also be charged (i) certain per person, per room or percentage based mandatory hotel specific service fees, for example, resort fees (which typically apply to resort type destinations and, if applicable, may range from $to $per day), energy surcharges, newspaper delivery fees, in-room safe fees, tourism fees, or housekeeping fees and/or (ii) certain optional incidental fees, for example, parking charges, minibar charges, phone calls, room service and movie rentals, etcThese charges, if applicable, will be payable by you to the hotel directly at checkout and are not included in your room ratePlease contact the hotel directly as to whether and which charges or service fees apply These fees are incurred whether the consumer purchases the hotel room reservation via the priceline.com website, or directly through the property I thank you for the opportunity to clarify Sincerely, [redacted] Priceline.com