Stahl Construction Company

RevDex.com, Inc I have received the consumer’s additional comments As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceI am sorry that we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com

[redacted] , Thank you for taking the time to contact us regarding your [redacted] s reservation for Trip Number [redacted] We are writing to let you know that we received your RevDex.com concern in our Executive Offices. We apologize for the difficulty you... encountered. We understand you are requesting for a refund because you advised you found a lower rate for the same exact Itinerary. In order to be eligible for a refund of the difference, your reservation needs to meet the rules and restrictions of our Best Price Guarantee. We reviewed your request and verified your reservation no longer qualifies to our Best Price Guarantee because you needed to contact us within 24 hours of booking to initiate your claim. We sent you a separate email that includes the guidelines to our Best Price Guarantee. We apologize, we will be unable to issue any refunds or compensations. Thank you for your time and we hope you find this information helpful. Sincerely, [redacted] Executive Offices

Thank you for contacting us regarding your airline reservation with [redacted] for Trip Number [redacted] I am writing to let you know that we received your Revdex.com concern in our Executive OfficesAs I understand, you wanted to get compensation for your hotel stay at [redacted] since you had to stay overnight due to the [redacted] schedule change We have reviewed your reservation and verified that you have contacted [redacted] directly and requested to cancel the ticket for [redacted] due to her medical conditionThe airline had to split off your reservation along with [redacted] *** so they can cancel the flight for [redacted] As a result, a message from the airline was transmitted to our system indicating that they have made changes to the reservationIn return, around 1:PM ET last May 20, 2017, we sent you an email and the same email was sent again May 22, around 6:PM ETIn the email, we noted that we've been made aware that you have made changes directly with [redacted] We also noted in the email that future changes, including schedule change notifications from the airline, will no longer be sent to us, which means that our website will not reflect your most up-to-date itinerary and advised you to call [redacted] prior to each departure to confirm your flight informationWith this, unfortunately, we will be unable to provide you a refund Thank you for taking the time to inform us of your concernsWe apologize that your request was not resolved to your satisfaction, however, the matter was given every consideration and we are unable to provide the resolution requested Sincerely, [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because:The hotel rate was initially listed in USD in the website and changed to TWD on the booking process Therefore it was difficult to find the hidden costI have attached a copy of the receipt from the Congress Plaza hotel, which showed their aftertax daily rate $was used as the pretax rate in the Priceline's summary of charges Sincerely, [redacted] ***

Revdex.com:We have already resolved the dispute with PricelineThey reached out to us a few days ago and resolved the dispute to our satisfactionThank you Sincerely, [redacted]

Dear Mr***, We are writing to let you know that we have received your Revdex.com concern in our Executive Offices regarding your vacation package reservation booked under Trip Number [redacted] As we understand, you haven't received the complete refund for your reservation Our Accounting Department has verified that the additional refund of $for your hotel reservation was processed back to your account last June 10, We also verified that there's a $cancel fee for your rental car reservationAs a courtesy for any inconvenience, we have also refunded the $cancel fee and therefore a full refund for your reservation Please contact your bank directly if you don't see the refund posted to your account within the next few days We apologize for the inconvenience and thank you for giving us the opportunity to assist you Sincerely, [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because:On December 28, I was on a conference call with Priceline and [redacted] lWe called to dispute the charge because I did not authorize Priceline to charge my cardI went through [redacted] Member Mall only to compare prices, instead Priceline charged my card and booked the flightFlight has not been usedIts an upcoming flight for Feb which can be resoldI have also contacted a JAG attorney to investigate this furtherPriceline obtained and authorized my card illegally Sincerely, [redacted]

We are writing to let you know that we have received your BetterBusiness Bureau concern in our Executive OfficesAs we understand, youwere unable to use the reservation so you would like to be refunded.In order to research and respond to your situation, please reply to thisemail with any additional information you can provide to help us locateyour request in our system.Your digit airline trip number, confirmation number, email address,phone number, the names that the request was made under and any relevantdates would be extremely helpful.Thank you for giving us the opportunity to assist you and hope to hearfrom you soon.Sincerely,Executive Offices

PTR: [redacted] Customer's Name: [redacted] We contacted Mr [redacted] requesting a copy of the receipt listing the fees he paid ACE for this reservation Sincerely, Jenn H [redacted] Executive Offices

I am in receipt of the inquiry initiated by the above-mentioned consumer and appreciate the opportunity to respond Attached hereto is a copy of the consumer’s initialed contract page agreeing to the terms and conditions of the purchase On each consumers’ contract page we place the following disclosure regarding requests for bed types labeled under Important Information Review Important Information All rooms will accommodate up to peopleRequests for bed types (King, Queen, Doubles, etc.) or other special requests (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed by Priceline If you require a specific bed type, please contact your hotel directlyAll bedding requests are based on hotel availability and are at the discretion of the hotelA fee may be incurred and is the responsibility of the customer Again, thank you getting in touch about this Sincerely, N D [redacted] Priceline.com This checkout page for trip number [redacted] was submitted on 2015-09-10:46: Please Review Your Request [redacted] 3½ Star Upscale-Plus Hotel Which hotel will I get? CheDate: [redacted] Check-Out Date: [redacted] Region [redacted] , [redacted] City Areas: CheTime: Varies by hotelGuaranteed late night arrival if needed Check-Out Time: Check-out times vary by hotel Room 1: [redacted] Number of Rooms: Number of Nights: Offer Price Per Room, Per Night: US$ Travel Insurance: US$ Subtotal: US$ Taxes and Service Fees: US$ Priceline Hotel Coupon: -US$ Total Charges*: US$ Have a coupon code? Apply Apply Coupon Remove Coupon This coupon is invalid or has expired *Prices are in US dollars We Recommend Trip Protection Life is uncertain...plan for the unexpected.Get up to 100% Trip Cancellation and Trip Interruption Protection and much more.View Details >> 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss or other specified events 24/Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Yes! I'd like to purchase Trip Protection for USDper room, per nightTerms and Conditions No, thanksI prefer to travel without Trip Protection Important Information All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your PayPal account the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your PayPal account will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives [redacted] I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of CoverageI have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

Dear [redacted] Thank you for taking the time to contact us regarding your reservation at the [redacted] d for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive Offices We understand you are requesting for a compensation because the hotel does not have a hot tub available to all guestsWe reviewed your request and verified the reservation was usedThe hotel advised you were provided an accessible king suite with a sofa bed and an accessible tubThe hotel does not offer a hot tub available to all guests as it will depend on the room type reservedWe would like to offer you a 20% refund of your total reservation cost as a compensationA refund request in the amount of was submitted to our management team for review, and if approved, the refund will be processed to the card you used to submit your requestOnce the refund is approved, your refund will be processed by our system within business day; however, it may take up to business days for your bank to post the refund to your account We apologize for any inconvenience and thank you for your patience while resolving this issue Sincerely, [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because:This is a reply too the answer from priceline. Case number [redacted] .I was booking a hotel and a rental car from priceline. I booked May 72015 to May 9, 2015 for the hotal and May 6, 2015 to May10, 2015 for the rental car. When I was finish booking the reservation thru priceline I saw that they booked me for [redacted] **. I never asked to be booked to VT. I was booking for [redacted] **. I also did not see they had the wrong date too. So there was clearly a problem with the booking because I was not booking for VT. And definitely not in April, for I was picking my daughter up from college in [redacted] . I did not see that not only did they book the wrong state but the wrong date too. I called Price line right away to let them know about their misake. I told them that I was not going to **. I did not notice that they had the wrong date too. Priceline refunded the hotel. I called Priceline to see when I would be getting the refund back on my credit card so I can re book. I looked at the rental car reservation and saw that the dates on both reservation were wrong also. I let them know this was not the date I put in. They told me that I would have to pay for the rental. I told them I don't know how this happen it must be a computer glitch just like the booking me to **. Priceline said that I would still have to pay for the rental and I should pick up the car Arpil 6. I don't understand why they would not honer the reservation and just change the date for me. I was not trying not to use them I just needed the right dates in for the reservation' There is no way I put in the wrong dates it had to be a problem with the computer or something for I know when I was suppose to pick up my daughter. I asked Priceline to corret the dates. They told me they could'not. That I would have to pay for this computer mistake. I feel this is very unfair. How do you charge someone for a service that they never use. I also had to book hotal and rental car thru another company. So they think that it is fare to have the consumer pay twice for the same trip. And I really don't understand why they refused to refunded rental put they did refund the hotel. And I let them know about this probem right away. And I do not recall putting my initials on anything. Thank you for looking in to this matter for me. [redacted] Sincerely, [redacted]

I have received the consumer’s additional comments As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceThe consumer’s contract page discloses that all rooms are guaranteed for quad occupancy and accommodations for more than the specified number are not guaranteedI am sorry that we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com

Complaint: [redacted] The trip number is [redacted] Thanks! Sincerely, [redacted] ***

Here is the response that we have sent to the customer ThanksDear [redacted] We are contacting you today regarding your reservation at th [redacted] booked under Trip Number [redacted] We are writing to let you know that we have received your RevDex.com concern in our Executive OfficesAs we understand, you would like to be be refunded for your reservation because the hotel did not provide you a free breakfastWe apologize for any inconvenience this may have causedWe checked our records and verified that free breakfast was not guaranteed for your reservationThe guaranteed amenities were provided on your contract page prior to bookingBoth your contract page and confirmation email don't show any information regarding free breakfastWe contacted the hotel and verified that you checked in and used the reservationThe reservation that you purchased is truly restricted which is non refundableThis information was provided on your contract page prior to bookingI apologize; however, we are unable to process a refund for your reservationFor your reference, I sent a copy of your contract page on a separate emailWe apologize for the inconvenience and thank you for your timeSincerely, [redacted] Executive Offices

Our records indicate that a refund for $was issued on July 28,

Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] *** under Trip Number [redacted] I am writing to let you know that we have received your Revdex.com complaint in our Executive OfficesI understand you are requesting for a full refund of your unused reservation I checked our records and see that we indicated during the booking process that you would receive a hotel that is pet-friendlyHowever, we also stated that your confirmed hotel may charge you for optional fees, and this includes pet feesWe have contacted the hotel management on your behalf and they agreed to make an exception to refund your non-refundable reservationThe refund for $will be processed through our system within one business dayDepending on your bank's processing time, the refund may post to your account after a few business days I hope you have a wonderful day, and please feel free to respond to this email if you have any questions Sincerely, Nico Tumbagahan Executive Offices

Dear [redacted] Thank you for contacting us regarding your reservation at the [redacted] New York booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concerns in our Executive OfficesWe understand you do not feel your hotel was rated properly and want to receive a partial refund We have researched to find that this hotel has a guest satisfaction rating of 8.7/and does meet our expectations for the star rating selected on our website Our competitors also rate this hotel as follows: [redacted] [redacted] We contacted the hotel and were advised that they upgraded you to a King room for no additional fee due to it being your AnniversaryWe are sorry if you are unhappy with your past hotel stay; however, we are unable to offer a partial refund back to your account as requested I know you expect a different answer; however, there are no other options that I can offer because of the restrictions Sincerely, Teddi C [redacted] Executive Offices

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond According to the consumer, she/he purchased trip protection along with a non-refundable reservation and believed that trip protection would apply due to a change in plans Priceline offers a variety travel service options, including reservations that offer cancelations When selecting a reservation, the consumer is provided with the cancel policy associated with each reservation In this case, the consumer chose to select a restricted reservation that provided greater savings and less flexibility Attached hereto is a copy of the consumer’s initialed contract page agreeing to the non-refundable terms and conditions of the selected purchase as well as the trip protection coverage offered Trip Protection does not protect you in the event of unforeseen business or personal obligations, changes in your travel plans after your offer is accepted or dissatisfaction with your itinerary If you have additional questions about Travel Insurance, contact [redacted] , our program administrator at ###-###-#### or ###-###-#### I appreciate the opportunity to clarify Sincerely, ND [redacted] Priceline.com This checkout page for trip number [redacted] was submitted on 2015-11-14:04: Please Review Your Request Star Moderate Hotel Which hotel will I get? CheDate: Saturday, November 14, Check-Out Date: Monday, November 16, Region [redacted] , [redacted] City Areas: [redacted] CheTime: Varies by hotelGuaranteed late night arrival if needed Check-Out Time: Check-out times vary by hotel Room 1: [redacted] Number of Rooms: Number of Nights: Offer Price Per Room, Per Night: US$ Travel Insurance: US$ Subtotal: US$ Taxes and Service Fees: US$ Priceline Hotel Coupon: -US$ Total Charges*: US$ Have a coupon code? Apply Apply Coupon Remove Coupon This coupon is invalid or has expired *Prices are in US dollars We Recommend Trip Protection Life is uncertain...plan for the unexpected.Get up to 100% Trip Cancellation and Trip Interruption Protection and much more.View Details >> 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss or other specified events 24/Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Yes! I'd like to purchase Trip Protection for USDper room, per nightTerms and Conditions No, thanksI prefer to travel without Trip Protection Important Information All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your PayPal account the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your PayPal account will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives [redacted] I have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy Please check the box above to indicate that you have reviewed these rules and your hotel request, and that you agree to abide by priceline's terms and conditions Hotel Reservation Protection Plan Important: This program is effective when the appropriate plan cost has been paidPlease keep this document as you will not receive any other coverage materials Description of Coverage [redacted] Insurance Company - Policy Number [redacted] Schedule of Coverage and Services Maximum Benefit Amount Part ATravel Arrangement Protection Trip Cancellation: Up to Total Trip Cost Trip Interruption: Up to Total Trip Cost Part BWorldwide Emergency Assistance (On Call International) CareFree™ Travel Assistance, Medical Assistance & Emergency Services: 24/7/ Coverage under Part A is underwritten by [redacted] Insurance CompanyServices under Part B are provided by On Call InternationalThe benefits provided in this program are subject to certain restrictions and exclusionsPlease read this document in its entirety for a description of all coverage terms and conditionsNote: Words beginning with capital letters are defined in this text Summary of Coverages Part ATravel Arrangement Protection Trip Cancellation and Trip Interruption BenefitsPre-Departure Trip CancellationThe Insurer will pay a Pre-Departure Trip Cancellation Benefit, up to the amount in the Schedule, if you are prevented from taking your Covered Trip, due to your, an Immediate Family Member’s, Traveling Companion’s, or Business Partner’s Sickness, Injury or death or Other Covered Events as defined, that occur(s) on or before the Scheduled Travel Date of your Covered TripThe Sickness or Injury must: a) commence while your coverage is in effect under the plan; b) require the examination and treatment by a Physician at the time the Covered Trip is canceled; and c) in the written opinion of the treating Physician, be so disabling as to prevent you from taking your Covered Trip Pre-Departure Trip Cancellation BenefitsThe Insurer will reimburse you, up to the amount in the Schedule for the amount of prepaid, non-refundable, and unused Payments or Deposits that you paid for your Covered Trip Post-Departure Trip InterruptionThe Insurer will pay a Post-Departure Trip Interruption Benefit, up to the amount in the Schedule, if due to your, an Immediate Family Member’s, Traveling Companion’s or Business Partner’s Sickness, Injury or death or Other Covered Events as defined: 1) your arrival on your Covered Trip is delayed; or 2) you are unable to continue on your Covered Trip after you have departed on your Covered TripFor item 1) above, the Sickness or Injury must: a) commence while your coverage is in effect under the plan; b) for item 2) above, commence while you are on your Covered Trip and your coverage is in effect under the plan; and c) for both items 1) and 2) above, require the examination and treatment by a Physician at the time the Covered Trip is interrupted or delayed; and d) in the written opinion of the treating Physician, be so disabling as to delay your arrival on your Covered Trip or to prevent you from continuing your Covered Trip Post-Departure Trip Interruption BenefitsThe Insurer will reimburse you, less any refund paid or payable, for unused Covered Trip costs Note: In no event will the covered expenses for Trip Cancellation or Trip Interruption exceed the amount prepaid for your Covered Trip Important: The covered reason for cancellation or interruption of your Covered Trip must occur after your effective date of Covered Trip Cancellation coverage Other Covered Events means only the following unforeseeable events or their consequences which occur while coverage is in effect under this Policy: a change in plans by you, an Immediate Family Member traveling with you, or Traveling Companion resulting from one of the following events which occurs while coverage is in effect under this Policy: being directly involved in a documented traffic accident while en route to departure; being hijacked, Quarantined, required to serve on a jury, or required by a court order to appear as a witness in a legal action, provided you, an Immediate Family Member traveling with you or a Traveling Companion is not: 1) a party to the legal action, or 2) appearing as a law enforcement officer; having your Home made uninhabitable by fire, flood, volcano, earthquake, hurricane or other Natural Disaster; a Terrorist Act which occurs in your departure city or in a city which is a scheduled destination for your Covered Trip provided: The Terrorist Act occurs within days of the Scheduled Travel Date for your Covered Trip; your involuntary termination of employment or layoff which occurs after your effective date of coverage and was not under your controlYou must have been continuously employed with the same employer for years prior to the termination or layoffThis provision is not applicable to temporary employment, independent contractors or self-employed persons; a Natural Disaster occurs, which causes a complete cessation of travel services at point of departure and/or destination; terrorism occurs in a country included on your travel itinerary which leads the U.Sgovernment to issue a Travel Warning against travel within a country included on your travel itinerary for a period that would include your scheduled Covered Trip; or your, a traveling Immediate Family Member's or Traveling Companion's approved, written military leave is involuntarily revoked as a result of being temporarily or permanently reassigned, being called into active military reserve or an extension of deployment beyond a defined tour of duty within days of departureAll leave must be approved prior to the Policy effective date BWorldwide Emergency Assistance Provided By On Call International On Call International’s 24/7/global network includes: CareFree™ Travel Assistance Medical Assistance Emergency Services CareFree™ Travel Assistance Travel Arrangements Arrangements for last-minute flight and hotel changes Luggage Locator (reporting/tracking of lost, stolen or delayed baggage) Hotel finder and reservations Airport transportation Rental car reservations and automobile return Coordination of travel for visitors to bedside Return travel for dependent/minor children Assistance locating the nearest embassy or consulate Cash transfers Pre-Trip Information Destination guides (hotels, restaurants, etc.) Weather updates and advisories Passport requirements Currency exchange Health and safety advisories Documents and Communication Assistance with lost travel documents or passports Live email and phone messaging to family and friends Emergency message relay service Multilingual translation and interpretation services Medical Assistance and Managed Care Medical case management, consultation and monitoring Medical Transportation Dispatch of a doctor or specialist Referrals to local medical and dental service providers Worldwide medical information, up-to-the-minute travel medical advisories, and immunization requirements Prescription drug replacement Replacement of eyeglasses, contact lenses and dental appliances Emergency Services Emergency medical and dental assistance Emergency legal assistance Emergency family travel arrangements CareFree™ Travel Assistance, Medical Assistance and Emergency Services can be accessed by calling On Call International at ###-###-#### or, from outside the U.Sor Canada, call collect*: ###-###-#### [redacted] If you have any difficulty making this collect call, contact the local phone operator to connect you to a US-based long-distance serviceIn this case, please let the Assistance Provider answering the phone know the number you are calling from, so that he/she may call you backAny charges for the call will be considered reimbursable benefits Note that the problems of distance, information, and communications make it impossible for [redacted] Insurance Company, [redacted] , your travel seller, or On Call International to assume any responsibility for the availability, quality, use, or results of any emergency serviceIn all cases, you are still responsible for obtaining, using, and paying for your own required services of all types Back to top Definitions In the document, “you”, “your” and “yours” refer to the Insured“The Insurer” refers to the company providing the coverageIn addition certain words and phrases are defined as follows: Business Partner means an individual who is involved, as a partner, with you in a legal general partnership and shares in the management of the business Common Carrier means any land, water or air conveyance operated under a license for the transportation of passengers for hire Covered Trip means a period of travel away from Home to a destination outside your city of residence; the purpose of the travel is business or pleasure and is not to obtain health care or treatment of any kind and the travel does not exceed days in length Domestic Partner means a person who is at least eighteen years of age and you can show: 1) evidence of financial interdependence, such as joint bank accounts or credit cards, jointly owned property, and mutual life insurance or pension beneficiary designations; 2) evidence of cohabitation for at least the previous months; and 3) an affidavit of domestic partnership if recognized by the jurisdiction within which they reside Elective Treatment and Procedures means any medical treatment or surgical procedure that is not medically necessary including any service, treatment, or supplies that are deemed by the federal, or a state or local government authority, or by the Insurer to be research or experimental or that is not recognized as a generally accepted medical practice Home means your primary or secondary residence Hospital means an institution, which meets all of the following requirements: it must be operated according to law; it must give hour medical care, diagnosis and treatment to the sick or injured on an inpatient basis; it must provide diagnostic and surgical facilities supervised by Physicians; registered nurses must be on hour call or duty; and the care must be given either on the hospital’s premises or in facilities available to the hospital on a prearranged basis A Hospital is not: a rest, convalescent, extended care, rehabilitation or other nursing facility; a facility which primarily treats mental illness, alcoholism, or drug addiction (or any ward, wing or other section of the hospital used for such purposes); or a facility which provides hospice care (or wing, ward or other section of a hospital used for such purposes) Immediate Family Member means includes your or the Traveling Companion’s, spouse, child, spouse’s child, son-daughter-in-law, parent(s), sibling(s), grandparent(s), grandchild, step brother-sister, step-parent(s), parent(s)-in-law, brother-sister-in-law, aunt, uncle, niece, nephew, guardian, Domestic Partner, foster-child, or ward Injury means bodily harm caused by an accident which: 1) occurs while your coverage is in effect under the plan; and 2) requires examination and treatment by a PhysicianThe Injury must be the direct cause of loss and must be independent of all other causes and must not be caused by, or result from, Sickness Insured means an eligible person who arranges a Covered Trip and pays any required plan payment Insurer means [redacted] Insurance Company Natural Disaster means flood, hurricane, tornado, earthquake, or blizzard which renders a complete cessation of travel services at the point of departure and/or destination for the duration of your Covered Trip Payments or Deposits means the cash, check, or credit card amounts actually paid to the Policyholder for your Covered Trip Physician means a person licensed as a medical doctor by the jurisdiction in which he/she is resident to practice the healing artsHe/she must be practicing within the scope of his/her license for the service or treatment given and may not be you, a Traveling Companion, or an Immediate Family Member of yours Policy means the contract issued to the Policyholder providing the benefits specified herein Program Medical Advisors means On Call International Quarantined means the isolation of a person afflicted with or exposed to a communicable disease, the purpose being to prevent the spread of disease Schedule means the benefit schedule shown on the document for each Insured Scheduled Return Date means the date on which you are originally scheduled to return to the point where the Covered Trip started or to a different final destination Scheduled Travel Date means the date on which you are originally scheduled to leave on your Covered Trip and/or check into your hotelScheduled Travel Date is defined as “Scheduled Departure Date” in the Master Policy Sickness means an illness or disease of the body which: 1) requires examination and treatment by a Physician, and 2) commences while the plan is in effect Terrorist Act means an act of violence, other than civil disorder or riot, (that is not an act of war, declared or undeclared) that results in loss of life or major damage to property, by any person acting alone or on behalf of or in connection with any organization which is generally recognized as having the intent to overthrow or influence the control of any government Traveling Companion means a person who, during the Covered Trip, will accompany you and/or share accommodations Trip means your prepaid stay at a lodging establishment for which coverage has been elected and the plan payment paid, and which was arranged by the Policyholder on or prior to the Scheduled Travel Date, and for which a fee is incurred Back to top General Plan Exclusions The insurer will not pay for any loss caused by or incurred resulting from: mental, nervous, or psychological disorders, except if hospitalized; being under the influence of drugs or intoxicants, unless prescribed by a Physician; pregnancy, except if hospitalized; or elective abortion; riding or driving in any motor competition; declared or undeclared war, or any act of war; service in the armed forces of any country; operating or learning to operate any aircraft, as pilot or crew; any unlawful acts, committed by you or a Traveling Companion (whether insured or not); any amount paid or payable under any Worker’s Compensation, Disability Benefit or similar law; elective Treatment and Procedures; business, contractual or educational obligations of you, an Immediate Family Member or Traveling Companion; failure of any tour operator, Common Carrier, or other travel supplier, person or agency to provide the bargained-for travel arrangements; a loss that results from an illness, disease, or other condition, event or circumstance which occurs at a time when the plan is not in effect for you Back to top Term of Coverage When Coverage BeginsPre-Departure Trip Cancellation coverage will take effect at 12:A.MStandard Time on the date your plan payment is receivedPost-Departure Trip Interruption coverage will take effect on the Scheduled Travel Date When Coverage EndsYour coverage automatically ends on the earlier of: the date the Covered Trip is completed; the Scheduled Return Date; your arrival at the return destination on a round-trip, or the destination on a one-way Trip; cancellation of the Covered Trip covered by the plan Coverage will be extended if your return is delayed by unavoidable reasons beyond your control, covered by the policy Back to top Claims Procedures Emergencies Arising During Your Trip: Please refer to the CareFree™ Worldwide Emergency Assistance Service Section Trip Cancellation Claims: Contact your travel seller and [redacted] IMMEDIATELY to notify them of your cancellation and to avoid any non-covered expenses due to late reporting [redacted] will then forward the appropriate claim form which must be completed by you AND THE ATTENDING PHYSICIAN, if applicable Trip Interruption Claims: Report your claim as soon as possible to [redacted] Provide the policy number, your travel dates, and details describing the nature of your lossUpon receipt of this information, [redacted] will promptly forward you the appropriate claim form to complete Online: [redacted] By Phone: ###-###-#### or ###-###-####Mail: [redacted] I [redacted] ***E-mail: [redacted] Important: In order to facilitate prompt claims settlement upon your return, be sure to obtain as applicable: detailed medical statements from Physicians in attendance where the Injury or Sickness occurred This plan was designed and is administered by [redacted] [redacted] is the brand name for the brokerage and program administration operations of [redacted] Insurance Services, Inc( [redacted] ***); ( [redacted] ); in [redacted] Insurance Agency, Inc( [redacted] ; in [redacted] Insurance Services, Inc.; in **, [redacted] Insurance Services, Inc( [redacted] ), [redacted] Direct Insurance Administrators and [redacted] Insurance Agency and in **, [redacted] Insurance Agency [redacted] Insurance Services is acting as a Managing General Agent as that term is defined in section [redacted] (14) of the [redacted] Insurance CodeAs an MGA we are acting on behalf of our carrier partner Back to top General Provisions Our Right To Recover From OthersThe Insurer has the right to recover any payments the Insurer has made from anyone who may be responsible for the lossYou and anyone else the Insurer insures must sign any papers and do whatever is necessary to transfer this right to the InsurerYou and anyone else the Insurer insures will do nothing after the loss to affect the Insurer’s right Back to top Claims Provisions Notice of ClaimThe Insurer must be given written notice of claim within days after a covered loss occursIf notice cannot be given within that time, it must be given as soon as reasonably possibleNotice may be given to the Insurer or to its authorized agentNotice should include the claimant’s name and enough information to identify him or her Claim FormsWhen the Insurer receives notice of claim, you will be sent forms to file proof of lossIf the forms are not sent within days after the Insurer receives notice, then the claimant will meet the proof of loss requirements by giving the Insurer a written statement of the nature and extent of the lossThis must be sent to the Insurer within the time limit stated in the Proof of Loss provision Proof of LossWritten Proof of Loss must be sent to the Insurer within days after the date the loss occursThe Insurer will not reduce or deny a claim if it was not reasonably possible to give the Insurer written Proof of Loss within the time allowedIn any event, you must give the Insurer written Proof of Loss within twelve (12) months after the date the loss occurs unless you are legally incapacitated Payment of ClaimsClaims for benefits provided by the plan will be paid as soon as written proof is received Benefits for loss of life will be paid to your estate, or if no estate, to your beneficiaryAll other benefits are paid directly to you, unless otherwise directedAny accrued benefits unpaid at your death will be paid to your estate, or if no estate, to your beneficiaryIf you have assigned your benefits, the Insurer will honor the assignment if a signed copy has been filed with the InsurerThe Insurer is not responsible for the validity of any assignment Trip Protection is underwritten by [redacted] (all states except as otherwise noted) under Policy/Certificate Form series [redacted] In CA, HI, NE, NH, PA, TN and TX Policy/Certificate Form series [redacted] and [redacted] In IL, IN, KS, LA, OH, OR, VT, WA and WY Policy Form #’s [redacted] and [redacted] Certain coverages are under series [redacted] and [redacted] This is a brief Description of Coverage which outlines benefits and amounts of coverage that may be available to youIf you are a resident of one of the following states (IL, IN, KS, LA, OH, OR, VT, WA or WY), your Policy is provided on an individual formTo obtain a copy of your Individual Policy or Group Certificate for all states based on your state of residence, or information regarding the insurance premium portion of your plan cost, visit [redacted] or call ###-###-####Your Individual Policy or Group Certificate will govern the final interpretation of any provision or claimFor Maryland residents only, to file a complaint with the Maryland Department of Insurance, call ###-###-#### or visit [redacted] This plan provides cancellation coverage for your trip and other insurance coverages that apply only during the covered tripYou may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coveragesYou may wish to compare the terms of this policy with your existing life, health, home and automobile policiesIf you have any questions about your current coverage, call your insurer, insurance agent or brokerThe purchase of this plan is not required in order to purchase any other travel product or service offered to you by your travel retailersUnless individually licensed as an insurance agent, your travel agent is not qualified or authorized to answer your technical questions about the benefits, exclusions or conditions of this plan or to evaluate the adequacy of any existing insurance coverage you may haveQuestions should be directed to the plan administrator at the toll-free number provided Ten Day Right To ExamineIf you are not satisfied for any reason, you may cancel your coverage within days of your receipt of this documentYour premium will be refunded, provided there has been no incurred covered expense and you have not departed on your Covered TripWhen so returned, the coverage is void from the beginningRequest a refund in writing by providing your contact information as well as copy of your plan description to our authorized agent, [redacted] , [redacted] For additional information regarding the plan, call [redacted] at ###-###-#### or ###-###-####Office Hours: 8:AM - 10:PM ET, Monday - Friday, 9:AM - 5:PM ET, Saturday

Dear [redacted] We are contacting you today regarding your hotel reservation for [redacted] Easley West Of Greenville/clemson Area for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive Offices We understand that you have some concerns about the bed type for your reservation We reviewed your request in our system and verified that a king sized bed, non smoking room type was selected during the reservation request process We understand that you would like to have beds in your roomOur hotel partners do their best to make your stay as comfortable as possible and if notified of a special request, they will try to honor itIn some cases they cannot because of room availability or there may be additional fees payable to them for a specific room typeWe contacted the hotel and they advised that a fee of USD will be charged per room per night to have a room with bedsPlease note that this fee is subject to change depending on availability and we are unable to refund this feePrior to booking we presented the cancellation policyIt states, for the room type and rate that you've selected, you are not allowed to change or cancel your reservationIf you cancel your room, you will still be charged for the full reservation amount We apologize for any inconvenience and hope you found this information helpful Sincerely, Junko A [redacted] Executive Offices