Stahl Construction Company

Our record indicates that this matter has been addressed with the consumer A refund in the amount of $will be issued back to the consumer’s credit card Sincerely, N D [redacted] Priceine.com

Complaint [redacted] I am rejecting this response because: It is true, when the rental car was booked initially the deal with through However at the bottom there was an offer to upgrade to a full size car for $more dollars, so I hit the upgrade button and entered my credit card into After I entered the info the screen cleared and there was like a spinning circle that appeared for about minutes and then it went away and was replaced with the an error message that indicated that transaction was not completedSo next I changed the email and received notification that confirmed the bid was not accepted I took an extra step and called to make sure the transaction was not completed The reps with Priceline keep saying they are "checking and my credit card into was entered" That is correct, you have to enter the credit card info before finding out if the bid is accepted As the consumer, I can only go by what I'm receiving at that time That is the reason I called them I am being punished because the Priceline notification system sent me confirmation that the booking was not accepted initially and failed to notifiy me that they would continue to try without my knowledge Aparently, behind the scenes the Priceline system was still trying to get the bid accepted...but the computer did not show ANYTHING on the screen to indicate that I would agree with them if my computer said that they will continue to submit my bid behind the scenes, but there was nothing to indicate that Priceline continued to submit my upgrade behind the scenes I found only after going to the email to verify confirmation of the [redacted] rental That's why I was notified It's they are saying, we know we sent you an email saying the upgrade bid was not accepted, but we were still trying behind your back, so you still have to pay for the rentalPlease see attachments along with email sent to PriceLine team member [redacted] in their Executive Offices He states a customer service rep advised Mrs [redacted] Lowe, who by the way, is not me Also equally concerning is the fact that I believe the business is outsourced, so there may be a communication or lauguage barrier that is preventing them for understanding I did my due diligence by calling and confirming the notification sent via email Sincerely, [redacted] ***

indicate that on 06-OCT-we contacted your Customer Service Team by Phone about Hotel Request # [redacted] and were assisted by Lucas MWe used email [redacted] @***.com we have never been so upset with a Business! Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

We are sorry if you are not satisfied with our responseWe reviewed your concern again to make sure that we did not overlook anythingIt was clearly stated prior booking that Priceline would charge your credit card once your reservation is acceptedSince we do not know that process of your dispute, we suggested that you contact your bankWe apologize; however, your reservation cannot be changed, cancelled or refundedWe are sorry we did not provide you the answer that you are looking for and we thank you for your timeSincerely, Executive Offices

See the response below that we sent to the customer: Dear [redacted] Thank you for taking the time to contact us regarding your hotel reservation at the Thunderbird Resort Club for Trip Number [redacted] I am writing to let you know that we have received your Revdex.com concern in our Executive OfficesWe understand that you have issues with this hotel reservationDespite of the restrictions on this reservation, a refund of $has been processed on October 11, The hotel has charged us for the entire cost of this reservationWe apologize; however, we are unable to provide further compensationInstead, you can use the following coupon code to be used on a future priceline.com Hotel Express DealThe coupon will provide a discount of 15% on your next reservation [redacted] *iscount to applyAvailable on Express Deals reservations Book by September 1, We are sorry we did not provide you the answers you were looking for and I hope you find my reply helpfulSincerely, [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: the issue at hand is not being addressed I know that the reservation was non refundable and nonchangeable What I'm trying to get u to recognize is that I was mislead regarding what I was buying On the website I clicked on the link to book the atrium view room That link sent me to another page where I went through with the reservation Unbeknownst to me, the link sent me to purchase a standard view room which was not what I wanted and I didn't realize this until I received the confirmation I know you think I just mistakenly clicked on the wrong button, but I went back through the process to pretend I was making another reservation and I verified that the website clearly stated "atrium view" beside the button that I clicked I feel that Priceline has deliberately made the process deceiveable, tricking people into thinking they are getting something that they are not I took a screenshot of the page, but no one at priceline.com would give me an email to send it to Sincerely, S [redacted]

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceOur record shows that when the consumer’s initial offer price was not accepted, we advised that we were unable to find a partner to accept the consumer’s bid of $per day, and offered the consumer an option that stated “we could get you a rental car reservation for $per day.” We listed the new price on the Contract Page that the consumer reviewed, prior to accepting the new offerBy submitting the request for booking, the consumer indicated that he/she read, understood, and agree to the non-refundable terms and conditions stipulated on the contract We are sorry; however, the reservation is restricted and cannot be changed, cancelled or refundedThis information was also presented to the consumer on his/her Contract PageA copy of the contract was sent to the consumerI am sorry that Priceline is unable to assist the consumer any further in this situation Sincerely, N D’Angelo priceline.com

Thank you for taking the time to contact us regarding your reservation at the [redacted] *** for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive Offices We understand your concern about the rating and your hotel not being one of the listed examples prior submitting your requestWe provide hotel chain examples for illustration of what you may expect when choosing a star levelWe do indicate that the brands shown are only examples and may not be a part of our programEvery hotel is different and not all hotels within a certain chain have the same star level ratingWe apologize that you were unhappy with your hotel accommodation(s)We evaluate each participating hotel on many different criteria, including cleanliness, guest satisfaction, décor, etcWe are sorry to hear that your hotel fell short of your expectation during your stayWe appreciate your feedback and have contacted the appropriate people at the hotel to share your concernsWe verified that you were able to use your reservation Since we are unable to refund your hotel reservation, we have sent a separate email that contains a Priceline Hotel CouponWhen you are ready to redeem the coupon, please click the link in the email and please make sure to review the terms and conditions carefully We are sorry we did not provide you the answer that you are looking for and we thank you for your time Sincerely, [redacted] Executive Offices

Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] Hotel for Trip Number [redacted] I am writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you would like to cancel this reservation We are sorry to learn about your brother's medical conditionIn order for us to research this further, please send us your brother's medical certificate an official letterhead with the following details: The doctor or hospital's name and phone numberThe date of visit or consultationThe nature of illnessThe patient's name Please send it as an attachment using PDF or JPG format and be sure that it is no larger than 2MBAny attachments that do not meet this criteria are considered potential for spam/malware/viruses and are stripped from the email of our corporate email account We look forward to assisting you and resolving your issue Sincerely, [redacted] Executive Offices

RevDex.com, Inc With Priceline’s Name Your Own Price service, the consumer agrees to stay in a property located anywhere within the shaded area disclosed on the website for the consumer’s selected area(s) Priceline clearly discloses that we will find a room in a hotel willing to agree to your offer price in the shaded area displayed on the priceline.com website for the consumer’s selected area(s) The [redacted] ***, located at [redacted] ***, is clearly located in the shaded area of the mapping guidelines for the area labeled [redacted] Area Consumers who wish to stay in a particular property/location, i.eon the beach, have the option to select a hotel from our Published Price service where consumers see a list of competitive prices across a wide range of hotels and can choose his/her exact price and hotel, including hotels located on the beach We appreciate the opportunity to clarify Sincerely, [redacted] priceline.com This checkout page for trip number [redacted] was submitted on 2015-07-21:23: Please Review Your Request Star Upscale Hotel Which hotel will I get? CheDate: Tuesday, August 18, Check-Out Date: Thursday, August 20, Region [redacted] ***, [redacted] City Areas: [redacted] Area [redacted] Oceanfront CheTime: Varies by hotelGuaranteed late night arrival if needed Check-Out Time: Check-out times **ry by hotel Room 1: [redacted] Number of Rooms: Number of Nights: Promo error: Error in responseStatus: ERROR, Error: PROMO_ERROR/Express Deals@reg; reservation required Offer only available to transactions with a sub-total of at least $ Check-out on or before 7/31/required Only available when used through participating partner websites Ajax Status: success Offer Price Per Room, Per Night: US$ Travel Insurance: US$ Subtotal: US$ Taxes and Service Fees: US$ Priceline Hotel Coupon: -US$ Total Room Charges*: US$ Apply Coupon Hotel Fee: US$ Total Cost*: US$ Have a coupon code? Apply Remove Coupon Express Deals@reg; reservation required Offer only available to transactions with a sub-total of at least $ Check-out on or before 7/31/required Only available when used through participating partner websites No surprises! Total cost includes estimated hotel fees (e.g resort fees)Your total cost will never be higher than displayed above *Prices are in US dollars We Recommend Trip Protection Life is uncertain...plan for the unexpected Get up to 100% Trip Cancellation and Trip Interruption Protection and much more View Details >> ·100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss or other specified events ·24/Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Yes! I'd like to purchase Trip Protection for USD per room, per nightTerms and Conditions No, thanksI prefer to travel without Trip Protection Important Information All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your PayPal account the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your PayPal account will not be charged The reservation holder must present a **lid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives Initial Here: I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of CoverageI have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

Dear [redacted] Thank you for taking the time to contact us regarding your reservation at the [redacted] for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive Offices We understand you are requesting for a refund or a compensation because you advised the banner online states, free cancellation availableWe also understand you are requesting to change the information on the website that states, "Free Cancellation Available" under Incentives & Conditions to "Free Cancellation but susceptible to a penalty"We reviewed your request and verified the reservation was used Please note that cancel policies differ depending on the rate purchasedThe hotel's details including the cancel policy was presented prior to purchase The reservation is non changeable and the cancel policy applies to all nights confirmed on your reservationYour reservations cancel policy states, you have the option to cancel your reservation up until noon on March 31, local hotel time; however, you will be charged a night cancel fee and your reservation would be non refundable after noon local hotel time on March 31, Thank you for your suggestionIt has been duly notedAs a gesture of goodwill, we are offering you a 15% Hotel Express Deal couponThe coupon can be used for a future Hotel Express Deal reservation and it has to be booked by April 4, Thank you for your time and we hope you find this information helpful Sincerely, Junko A [redacted] Executive Offices

Complaint [redacted] I am rejecting this response because: The Double Tree Hotel did NOT reach out to me as they told Priceline that they wouldI have reached out to th [redacted] *n separate occasions before filing this complaint and they never returned any of my messagesI also waited on hold for minutes while Priceline customer service team members tried to reach the Double TreeI have sent separate emails to Priceline, all of which they told me they were still trying to get a hold of the Double TreeIt has been two months since my stay at the Double Tree and I have been trying to get a hold of them directly and through Priceline for the entire monthsPriceline recommended and endorsed this hotel (I did not chose this hotel, it was chosen for me through Name Your Price), and they can not even be bothered to get in touch with a customer who spent $1,with them! If Priceline is going to place customers at hotels, they need to ensure the hotels will actually treat their guests properly and resolve issues in a timely mannerThe next step will be filing a fraud charge with my CC if I don't hear back from Priceline/Double Tree Sincerely, [redacted] ***

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion Prior to booking the reservation, we stated on the consumer’s contract page that the hotel may charge mandatory fees (e.g., resort fees) or optional (parking, phone calls or minibar charges), which are not included in your offer priceWe are making an exception and offering to refund the resort fee because we value the consumer’s business, and have asked the consumer to send the hotel receipt listing the charges for the resort fee, charged and collected by the hotel upon check-out: 12/23/2015, to ###-###-#### Sincerely, ND [redacted] priceline.com

Thank you for taking the time to contact us regarding the refund of your rental car reservation with [redacted] for Trip Number [redacted] I am writing to let you know that we have received your Revdex.com concern in our Executive Offices We apologize for the delayA refund request has been submitted to our management team for review and it may take up to days to processOnce approved, we will mail a check to the billing address that was entered during the request process, and it will take up to to weeks to receive the check I hope you find this information helpful and we thank you for your time Sincerely, [redacted] Executive Offices

Tue May 19, 14:54:PM ET [redacted] | [redacted] Dear Mr [redacted] ,Thank you for taking the time to contact us regarding the refund of your airline reservation for Trip Number [redacted] .We are writing to let you know that we have received the medical information you provided in our Executive Offices.We thank you for your patience while we research this booking for youWe have been in contact with the airline, [redacted] , and are currently making attempts to resolve this issue for youWe hope to be in contact with you in to business days with a resolutionWe appreciate your patience while we continue to work to resolve your issue.Sincerely, [redacted] Executive Offices

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined the resolution is satisfactory I was promised a 50% refund, to which I am still waiting for which could take over a month to get to me.Still, the customer service and the rudeness needs to be addressed even in the executive level Well I guess it really doesn't matter seeing I will never use priceline again Sincerely, [redacted]

The consumer chose to select a vacation package purchase inclusive of hotel, airfare, and rental car, in order to obtain greater savingsAs noted on the attached initialed contract page, the consumer clearly agreed to the terms and conditions of the vacation package purchase, including the total package price for two adults Consumers who wish to view an itemized receipt for the exact airfare, hotel charges, and rental car, as requested by the consumer, have the option to purchase each service separately, and view the price for each service I hope you find this information helpful and appreciate the opportunity to clarify Sincerely, [redacted] priceline.com This checkout page for trip number [redacted] was submitted on 2015-01-10:56: [redacted] By [redacted] Guest Rating: / [redacted] Distances are calculated in a straight line from point to pointmiles from [redacted] Check-In: Tue, Feb 10, Check-Out: Sat, Feb 14, Nights: Nights Rooms: Room Persons: Adults Room 1: [redacted] Room Type: King Bed Studio Suite Nonsmoking Comp Wi-fi-daily Hot Brkfst-lite Meal M-th Combined Bdrm/living Rm-sofabed-full Kitchen · Freebies: Free breakfast, free internet in room Flight Details Departing Flight Information - Tuesday, Feb 10, Flight 2hr 15m, mi Departs: [redacted] 7:AM Arrives: [redacted] 10:AM Stops Airbus A Economy/Coach Flight 1hr 40m, mi Departs: [redacted] 1:PM Arrives: [redacted] 2:PM Stops [redacted] Economy/Coach Returning Flight Information - Saturday, Feb 14, Flight 2hr 9m, mi Departs: [redacted] 3:PM Arrives: [redacted] 5:PM Stops [redacted] Economy/Coach Flight 2hr 39m, mi Departs: [redacted] 7:PM Arrives: [redacted] 8:PM Stops Airbus A Economy/Coach Passenger and Ticket Information Passenger 1: [redacted] Passenger 2: [redacted] Ticket Type: Electronic Tickets will be issued for this flight Rental Car Details Standard SUV Car [redacted] or similar (make/model not guaranteed) and Unlimited Mileage, Automatic, Air Conditioning Driver: [redacted] Location: [redacted] Pick-Up: Tue, Feb 10, Drop-Off: Sat, Feb 14, Summary of Charges Room 1: [redacted] Nights: Total Price for people prices are in US dollars $($917.12/pp) Important Information Hotel Cancellation Policy: For the room type you've selected, you can cancel your reservation for a full refund up until noon on Monday, February 9th (local hotel time).If you decide to cancel your reservation anytime between noon on Monday, February 9th and noon on Tuesday, February 10th (local hotel time), the hotel requires payment for the first night's stayYou will be charged for the first night's stay including taxes and feesAny remaining amount will be refunded to you.Refunds or cancellations are not available after noon local hotel time on your day of arrival (Tuesday, February 10th) Your hotel reservation is guaranteed for arrival on the confirmed chedateIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund Hotel Freebies: · Free breakfast, free internet in room The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in the room rate Requests for special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Seat requests and meal preferences cannot be guaranteedFares are not guaranteed until purchased You will be issued electronic tickets for this tripRemember to bring a valid government issued photo ID with you to check-inIf you are traveling outside the US you'll almost always need a passport If you do not take your outbound flight, the airlines will automatically cancel the remainder of your reservationNo refunds will be granted for the unused portion of your trip This vacation package is subject to the cancel/change policy as defined by our travel partners Only Win Toe will be able to pithe rental car at the counterWin Toe will be required to present a valid driver's license and a valid credit card or debit/check card in their name with a minimum of $available credit as a security deposit on the vehicle Your package does not include vehicle liability, collision or personal accident coverage for your rental carYou should determine if you have insurance coverage prior to pick-upAdditional insurance can be purchased at the rental counter Initial Here: I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy

We apologize that you were unhappy with your hotel accommodations and that the hotel fell short of your expectationsWe evaluate each participating hotel on many criteria, including cleanliness, guest satisfaction, d?cor, etcWe appreciate your feedback and contacted the appropriate people at the hotel to share your concernsWe apologize; however, we are unable to refund your reservation As an apology for the inconvenience, we are providing you a coupon that you can use on a future Hotel Express Deal reservation on our websiteThe coupon will provide a 15% discount excluding taxes and feesBelow are the details of the coupon: Coupon Code: [redacted] Expiration Date: September 30, We are sorry we did not provide you the answers you were looking for and thank you for your time Sincerely,Executive Offices

Our record indicates that on Jan 19, at 15:38:PM ET, a Priceline representative spoke with the consumer and advised him that a refund request in the amount of $272.00, which is 200% of the price difference between the amount he paid and the rate he previously found online was submittedThe consumer advised that he was satisfied with the resolution Sincerely, ND [redacted] Executive Services

Complaint: [redacted] I am rejecting this response because:This is not true, on the other hotel pages, it's clearly shows the hotel resort fees, the exact amount and total for number of nights, saying maybe hotel will charge is misleading, I could have avoided this hotel and not book it, you can spin this all you want BUT I WILL NOT PAY IT AND FILE MORE COMPLAIN WITH OTHER GOVERNMENT AGENCIES OR MY ATTORNEY GENERAL OFFICEI WANT TO HAVE A PEACEFUL VACATION, LIKE I SAID CONTACT THE HOTEL AND WAIVE THE FEES, I WILL NOT PAY IT Sincerely, [redacted] ***