Stahl Construction Company

According to the consumer, the [redacted] hotel is located outside the selected area The consumer selected Priceline's Name Your Own Price service for a property located in one of the following areas: City Areas: [redacted] [redacted] Priceline clearly discloses that we will find a room in the shaded area displayed on the priceline.com website for the consumer's selected area(s)The [redacted] located at [redacted] is located in the shaded area of the mapping guidelines for the area labeled [redacted] - [redacted] Consumers who prefer to stay in a particular location or particular property have the option to visit our Published Price service, and choose his/her preferred hotel and location from a list of competitive prices across a wide range of hotels Attached hereto is a copy of the consumer’s initialed contract page agreeing to the non-refundable terms and conditions of the selected purchase, as well as the trip protection coverage Trip Protection does not protect you in the event of unforeseen business or personal obligations, changes in your travel plans after your offer is accepted or dissatisfaction with your itinerary 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss, natural disaster at departure or destination city or other specified events View Description of Coverage BerkelyCare Trip Protection Description of Coverage can be found on the FAQ section of the priceline.com website as well as the consumer’s contract page [redacted] About Your Travel Insurance - If you have questions or concerns regarding Travel Insurance for this trip please email BerkelyCare at [redacted] or call toll-free [redacted] for international callers) · To request claim forms, please visit [redacted] You may also email or call BerkelyCare using the contact information aboveIf emailing, please include your Request Number, your name, your address, your phone number, and the type of claim form you need (e.gTrip Cancellation) We are sorry that the consumer’s selected reservation is non-refundable and we are unable to assist any further and we appreciate the opportunity to clarify Sincerely, [redacted] Priceline.com This checkout page for trip number was submitted on 2015-04-13:25: Please Review Your Request Star Deluxe Hotel Which hotel will I get? CheDate: Saturday, April 11, Check-Out Date: Sunday, April 12, Region Orange County, CA City Areas: Dana Point - San Juan Capistrano Laguna Beach [redacted] - Huntington Beach Seal Beach - Sunset Beach CheTime: Varies by hotelGuaranteed late night arrival if needed Check-Out Time: Check-out times vary by hotel Room 1: Rhonda Kalasho Number of Rooms: Guaranteed Amenities: Guest Score 7/or Higher Number of Nights: Offer Price Per Room, Per Night: US$ Travel Insurance: US$ Subtotal: US$ Taxes and Service Fees: US$ Priceline Hotel Coupon: -US$ Total Room Charges*: US$ Apply Coupon Hotel Fee: US$ Total Cost*: US$ Have a coupon code? Apply Remove Coupon This coupon is invalid or has expired No surprises! Total cost includes estimated hotel fees (e.g resort fees)Your total cost will never be higher than displayed above *Prices are in US dollars We Recommend Trip Protection Life is uncertain...plan for the unexpected Get up to 100% Trip Cancellation and Trip Interruption Protection and much more View Details >> ·100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss or other specified events ·24/Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Yes! I'd like to purchase Trip Protection for USD per room, per nightTerms and Conditions No, thanks I prefer to travel without Trip Protection Important Information All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your PayPal account the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your PayPal account will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives Initial Here: I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of CoverageI have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

[redacted] *Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] Airport under Trip Number [redacted] I am writing to let you know that we have received your Revdex.com complaint in our Executive OfficesI understand your request to cancel the reservation because you did not receive your request for a room for one adult and two childrenI understand the confusion; however, the selection for the number of adults and children only applies on the regular hotel booking service where you choose the specific hotel from the List ViewThis means that if you have made your selections but switch to the Express Deals section from the List View, the selections no longer apply and the room defaults for people, as indicated on the contract pageWhen you submitted the request, it indicated to us that you agree to the room occupancy indicated on the contract page of peopleI have sent a separate email with a copy of your contract page for your reviewI apologize; however, we are truly unable to change or cancel your reservation We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, [redacted]

Dear Ms [redacted] , Thank you for taking the time to share your recent priceline.com experiences with us We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe apologize that we were unable to book your reservation and we are unable to provide your request to book you the rate you found Our booking system is linked to our travel partners' booking system, just as any other Internet travel service or travel agencyRegrettably, there are occasional time lags, which impact true reservation availabilityWhat this means is that listed reservations may not actually be available because they have not refreshed their reservation system database at the time we access itThis time lag is common throughout the travel industry and is not unique to usWhile it is rare that this happens, it appears that due to changing inventory the reservation we offered was no longer available at the time we attempted to book it You can review the list of remaining itineraries and try againPlease be sure to start a new search from the home page, instead of using the back buttonsThis will reduce the likely hood of seeing the same itinerary again, although it?s possible the same itinerary may displayed and may or may not be availablePlease be reminded that prices are not guaranteed until purchase is complete We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, Berna A [redacted] Executive Offices

We have verified with the hotel that they have refunded the consumer's credit card in the amount of $76.29.

Please close this case We have conducted a complete and thorough review of the customer's complaint and there is no other response or option we can offer himThank you

We are in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond Priceline offers a variety travel service options, including reservations that permit cancelations When selecting a reservation, the consumer is provided with the cancel policy associated with each reservation In this case the consumer selected a reservation that provided greater savings and less flexibility Attached hereto is a copy of the consumer’s contract page authorizing the non-refundable, non-changeable terms and conditions of the selected reservation We appreciate the opportunity to clarify Sincerely, [redacted] Priceline.com This checkout page for trip number [redacted] was submitted on 2015-06-13:09: [redacted] Jul03, - 1:PM to Jul05, - 4:PM We couldn't find a partner to accept your bid of $per dayHowever, we were able to find you the same car for $a day Standard Car auto ac Unlimited Mileage Try Naming Your Own Price® for a different car type Available for the next minutes Book Your Car By booking this car you agree to abide by priceline.com's booking conditions, terms and conditions and privacy policy Per Day $ Total ChargesIncludes taxes and fees $ See Full Summary of Charges We'll refund 100% of the difference if you find a lower price Summary of Charges Your Bid Per Day $(per day) Total Rental Days Subtotal $ Taxes and Fees: $ Total ChargesPrices are in US dollars $ Important Information · Rental cars are non-refundable, non-transferable and non-changeable even if the reservation is not used · If your request is successful, Priceline will immediately lock in your reservation and charge your form of paymentIf your reservation is not successfully booked, you will not be charged · Additional charges may apply at the counter if you pick up or drop off the car at a different date, time, or location than you requested for your reservation · Your reservation does not include vehicle liability, collision or personal accident coverage for your rental carYou should determine if you have insurance coverage prior to pick-up · The rental partner will charge the driver at the rental counter for optional items you add to your reservation, including any child seats or special requests · Only the driver will be able to pick up the rental car at the counter and must present a valid driver's license in his/her nameAn additional driver can be added at the counter for a fee payable directly to the rental car company · Prices are not guaranteed until booking is completed · The driver will be required to present a valid credit or debit card in his/her name for the refundable security deposit · The amount for the refundable security deposit required at the rental counter depends upon the car type, rental period, and optional itemsPre-paid cards or cash will not be accepted for the security depositIf the driver provides a credit card for the security deposit, the security deposit will be released back onto the card once the vehicle is returnedIf the driver provides a debit card for the security deposit, proof of round trip airline travel may be required and any funds used for the deposit cannot be accessed until after the car is returned [x] close window

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me My response to Priceline reservatio [redacted] was to accept the full refund that was offeredThe Revdex.com later sent me a letter about a different complaint that was mailed to be in errorThe complaint in that file was about a different hotel and belonged to some other personMs [redacted] at Priceline has written that they will give my husband a full refund to settle the complaint against Priceline for the [redacted] reservation Sincerely, [redacted] ***

I have received the consumer’s additional comments As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionWe apologize for any confusion experienced by the consumer A pet fee is considered as an incidental chargeIncidental charges, if applicable, will be payable at the hotel directly at checkoutA credit card or, in the hotel's discretion, a debit card, will be required to secure these charges and fees that you have incurred during your stayThis information was provided under the Terms and Conditions of your booking I am sorry that we are unable to assist the consumer with a refund for pet fees paid directly to the property Sincerely, [redacted] priceline.com

We are writing to let you know that we have received your BetterBusiness Bureau concern in our Executive OfficesAs we understand, youwould like us to honor the $per person on board credit.We escalated your issue to our Cruise Department and they advised thatthey will honor the per person on board credit on these bookingsTheyalso advised that they are currently in contact with you regarding thisissueIf you need further assistance with your cruise reservation,please feel free to contact us back.We apologize for the inconvenience and thank you for giving us theopportunity to assist you.Sincerely,Executive Offices

Thank you for contacting us regarding your reservation with [redacted] for Trip Number [redacted] . We are writing to let you know that we have received your RevDex.com concern in our Executive Offices. We understand your concern regarding your stay. We... have reviewed your reservation with the [redacted] ** and they have offered to refund one night for room under your name amounting to 69.80 USD due to quality issue and the problem with your room air conditioning unit. The refund was processed last July, 24, 2017, if you need to check the status of your refund, please contact your bank directly to inquire about their processing time. We apologize for any inconvenience and we hope you find this information helpful. Sincerely, [redacted] Executive Offices

RevDex.com, Inc Our record indicates that this matter has been addressed with the consumer, and a refund in the amount of $has been issued Sincerely, [redacted] Priceine.com

Dear Mr [redacted] , We are writing to let you know that we have received your Revdex.com concern in our Executive Offices regarding your reservation at the [redacted] booked under Trip Number [redacted] In your correspondence, you state that the hotel did not allow you to check in early, and therefore you booked another reservation directly with them Our records confirm that the reservation was booked on Sunday, May 31, at 3:AMWe contacted the [redacted] concerning this inquiry, and we were advised that you booked an additional reservation directly with the property, and according to the hotel, both reservations were used as bookedFor this reason, we are unable to process a refund for your reservation We appreciate the opportunity to review this matter and thank you for giving us the opportunity to assist you Sincerely, [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: I know you claim I saw a confirmation page, but I assure you I did notIf you had an email validation line to confirm email addresses of customers this would not have been an issueI called that hotel after I tried booking with youThey told me they were fullI had every reason to believe I did not receive that room I was trying to bookThis is a terrible business practiceI will not be satisfied until I am refunded in full Sincerely, [redacted] ***

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondence This matter refers to a [redacted] or [redacted] Rewards booking, and not priceline.comThe consumer/Bureau must contact [redacted] Program directly for any further assistance [redacted] By Phone [redacted] By Mail [redacted] I am sorry that we are unable to assist the consumer any further in this situation Sincerely, ND [redacted] Priceline.com

Revdex.com, Inc We are in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond Priceline offers a variety travel service options, including reservations that offer cancelations When selecting a reservation, the consumer is provided with the cancel policy associated with each reservation In this case, the consumer selected a reservation that provided greater savings and less flexibility Attached hereto, is a copy of the consumer’s initialed contract page authorizing the non-refundable, non-changeable terms and conditions of the selected purchase Cancel Policy This rate cannot be cancelled, changed or transferredRefunds are not allowed We thank you for the opportunity to clarify Sincerely, [redacted] Priceline.com

Hi [redacted] I apologize for the inconvenience.I was able to confirm directly from our accounting department that refund was finalized and processed back to the bank today, December 21, 2017. Kindly contact your bank again to see if they are now able to see the refund reflecting in the system.Thank you for your patience. We wish you and your family Happy Holidays. Sincerely,Executive Offices

Complaint: [redacted] I am rejecting this response because: the amount of $was not indicated to re-purchase the airline ticketThe original cost for the ticket was around $If it had been explained correctly to me I would of just cancelled the ticket and repurchased saving the $fee Sincerely, [redacted]

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceThe consumer states “I contacted priceline to pay with another source and they said I could not.” The consumer must submit any purchase requests online via the priceline.com websiteDue to constantly changing inventory, Priceline does not guarantee confirmation when attempting to add hotel room nights to an existing booking I am sorry that priceline is unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com

[redacted] Thank you for your email I apologize; however, we are unable to view the attachments on your email We called the hotel again and they advised that they have no record that you called themThey advised that you were tagged as a "no show" so the reservation can no longer be usedHowever, the hotel agreed to just charge for the first night and refund the remaining nights of your reservationWe processed a refund in the amount of USD which is equivalent to the remaining nights of your hotel reservationYour refund will be processed by our system within one business day and your bank will post the refund back to your accountBank processing time varies so please check with them if you don't see the refund posted to your account within the next few days We apologize for the inconvenience and thank you for giving us the opportunity to assist you Sincerely, [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because:I was offered my return flights to be reinstated for a fee of per ticket AFTER I filed a complaint with the Revdex.com I feel that the airline and Priceline should have offered this before I was forced to incur further costs but buying one way tickets to [redacted] for the same day.If they could offer this to me once a complaint was filed, why wasn't it offered before I had to spend another $1300.00? I FELT THAT I HAD TO UNDER GO UNNECESSARY DISTRESS BECAUSE THUS WASN'T HANDLED PROPERLY AND AM ASKING FOR SOME SORT OF COMPENSATION THANK YOU Sincerely, [redacted] ***