Stahl Construction Company

Complaint: [redacted] I am rejecting this response because:The hotel clearly saw this was a system error end and so does Priceline I selected the correct dates and upon submission the system generated its own dates Priceline was issued a refund because the hotel cancelled the reservation and refunded, Priceline, the money As a result the company, Priceline should process my refund in the amount of $ It is poor customer service and it shows a lack of consideration for such an error that occurred on their watch Priceline and the hotel clearly acknowledge there was an error A blind man could see there is an issue As a result Priceline should refund the $as courtesy Effective immediately Anything less than a refund would be a theft and robbery Sincerely, [redacted] ***

From: [redacted] Sent: Tuesday, February 27, 12:PM To: [redacted] Subject: Complaint ID # [redacted] Dear Officer The complaint had been resolvedThanks!

Dear [redacted] Thank you for taking the time to contact us regarding your rental car reservation with [redacted] Rent a Car under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com complaint in our Executive Offices We understand that circumstances changeIf we could make an exception we would; however, the type of reservation you purchased is non-changeable and non-refundableWhen we found a rental partner willing to accept the rate, we immediately charged your card to secure your reservationOur records indicate that you saved USD or 53.36% off of our rental partner's regular rate at the time of bookingOur rental partner accepted the rate on the condition that your reservation would not be changed or cancelled We understand that you are not happy with this policy, and we really wish that we could give you the resolution that you are looking for; however, your reservation is truly non-changeable and non-refundable For your reference, a copy of the contract page has been sent in a separate emailThe contract page disclosed the terms and conditions of your reservation We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, Nico T [redacted] Executive Offices

Thank you for taking the time to contact us regarding your hotel request at the *** *** Hotel for Trip Number *** I am writing to let you know that we have received your email in our Executive Offices We understand that you have issues in submitting a hotel request for August 10-12, We thank you for your patience while we research this booking for youWe are currently making attempts to resolve this issue for youWe hope to be in contact with you as soon as we have an update We appreciate your patience while we continue to work to resolve your issue Sincerely, *** *** Executive Offices

Dear Ms***,
Thank you for taking the time to contact us regarding
your reservation at the Island Inn for Trip Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices
We have
contacted the hotel and confirmed that the pool
is under construction and will not be available during your stayDue to this
issue, please advise if you would like to cancel your reservation or obtain a
20% of the total cost if you would like to keep the reservation
We attempted to contact you today in an effort to address
your concern; however, we were unable to speak with you at the number you
provided at the time you booked your reservation
Please contact us directly at: ###-###-####The
Executive Office hours are 9:a.mto 6:p.mEastern Time, Monday through
Saturday
You will need to enter your Trip number, which is
*** when you contact us
Please note that the number provided above is a United
States phone number, and you may incur toll charges when calling from outside
the United States or Canada
Sincerely,
*** **
Executive Offices

Dear *** *** Thank you for taking the time to contact us regarding your hotel reservation at the *** *** under Trip Number *** I am writing to let you know that we have received your Revdex.com complaint in our Executive OfficesI understand that you are
not satisfied with the 10% refund that was offered by the hotel for the issues you experienced during your stay As the hotel is unable to offer additional compensation, we have made a decision to issue an additional refund of $as goodwill gestureThis refund is not intended to place a value on your experienceIt is meant to emphasize our commitment to you as our customerPlease allow a few business days for the refund to post to your account Our records indicate that you placed your request for a 1/star hotel, and not a starWe have sent a separate email with a copy of your contract page for your reference We are sorry we did not provide you the answers you were looking for and we thank you for your time. Sincerely, *** ***
*** ***

Hi. Please see the response below that we have sent to our customer. Thanks. Dear *** ***
*Thank you for taking the time to contact us regarding your vacation package for Trip Number *** We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We thoroughly reviewed your concerns with the airline and they agreed to process the remaining cancellation fee of $per ticket back to your card as a one-time exceptionWe see that the 1st refund in the amount of $was processed on October 5, Another amount of $has been processed todayIf you need to check the status of your refund, please contact your bank directly to inquire about their processing timeCustomers are our number one priority, and we work hard to make your experience with us a positive one. Thank you for giving us the opportunity to assist you and we thank you for your time. Sincerely, *** ***Executive Offices

HiPlease see the response that we have sent to our customer below. Thanks. Dear Mr***, Thank you for taking the time to contact us regarding your reservation with *** *** for Trip Number ***. I am writing to let you know that we received your
Revdex.com concern in our Executive Offices. I understand that you would like to be refunded for the $cancel fee that was charged by *** ***I reviewed your concern and I apologize; however, we cannot offer any refund or compensationAirportRentalCars.com was created to provide a one-stop destination to service all of our customer's airport rental car needs including round trip rental cars, one-way rental cars, airport rental cars and off-airport rental carsAlso, city car rentals was advised on our homepage under "Why Use AirportRentalCars.com?" section. We are sorry we did not provide you the answer that you are looking for and we thank you for your time. Sincerely, Christine M***Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We are in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond
According to the consumer, he/she was unable to obtain confirmation for a requested reservation
Because travel rates fluctuate constantly due to changing availability, we
are unable to guarantee confirmation for the consumer’s selected reservationPriceline tells consumers that rates are not guaranteed until purchased
We are sorry that the reservation selected was not available for purchase, and we appreciate the opportunity to clarify
Sincerely,
ND***
Priceline.com

Thank you for contacting us regarding your airline reservation for Trip Number *** and *** We are writing to let you know that we received your Revdex.com concern in our Executive Offices We apologize for the difficulty you encounteredWe understand you
requesting for a refundYou advised you were traveling to attend a concert; however, the artist had some issues with his passportWe also understand you also had an injury and you will be unable to travelPlease note that our ability to change or cancel your reservation depends on the policy associated to your request that is governed by the airlineWe reviewed your reservation and verified it is non refundableOur records indicate, your reservation can be changed; however, you will be responsible for the difference in fares, an airline imposed exchange fee and per ticket service feeAlso note, if changes or cancellations would be allowed by the airlines fare rules it will only be available before your departure date and timeYou will need to speak with one of our Air Travel Services Team You can either call *** ** *** They are available hours a days, days a weekWhen calling, please have your digit rip number available We hope to hear from you soon Sincerely, *** *** Executive Offices

Revdex.com, Inc
In order to locate the
reservation and review this matter, please provide the digit Priceline request
number, as well as the email address that was provided at the time of purchase
Sincerely,
* ***
Priceline.com

*** *** sent their travel advisory for Southern California Wildfires on 12/8/stating that they will allow to rebook but the ticket must be exchanged and the travel must be completed on/before 12/18/They also allowed refund only if the flight was cancelledWe have verified
with *** *** that your scheduled flight departed on time and you were tagged as no show on 12/9/Your ticket was Suspended and was tagged as no more value. We contacted *** *** requesting to re-open your ticket for us to be able to re-book or refund but they declined because the flights were not cancelled before departure which was on 12/9/2017. After careful review, we have decided to refund you in full as a one-time exception because we understand your situation. A refund request for $was submitted today, December 27, The request needs to go through a review process which does take time to completeYou should be receiving an update within the next two weeks regarding this request. We apologize for the inconvenience and thank you for giving us the opportunity to assist you. Sincerely,Executive Offices

Please close this complaint Our original response was complete and accurate Thanks

We
are writing to let you know that we received your Revdex.com
concern in our Executive Offices regarding your reservation at the *** *** *** *** *** *** *** for Trip Number Trip Number ***
Thank you for your prompt reply and
attention to this
matter. When you submitted your request you made an agreement with
Priceline to purchase the reservation. Based on that agreement Priceline committed payment to the travel supplier
You agreed that the hotel reservation is non-changeable,
non-cancelable and non-refundable upon checkout. Your credit card company
withdrew the funds from Priceline outside the terms of this agreement so
priceline is seeking repayment for the reservation you agreed to when placing
the reservation
The non-cancelable nature of this reservation was also
conveyed by the representatives you spoke with. Please submit repayment
through the methods provided in the prior communication
Attached hereto is a copy of the initialed contract page
agreeing to the terms and conditions of the purchase
Sincerely,
N Dangelo
Priceline.com
This checkout page for trip number
*** was submitted on 2014-12-18:32:
Please Review Your Request
Star Upscale Hotel
Which hotel will I get?
CheDate:
Wednesday,
December 31,
Check-Out Date:
Friday, January 2,
Region
*** *** **
City Areas:
*** *** *** ***
*** *** *** ***
*** *** *** *** ***
CheTime:
Varies by hotelGuaranteed late
night arrival if needed
Check-Out Time:
Check-out times vary by hotel
Room 1:
*** ***
Number of Rooms:
Number of Nights:
Offer Price Per Room, Per Night:
US$
Travel
Insurance:
US$
Subtotal:
US$
Taxes and Service Fees:
US$
Priceline Hotel Coupon:
-US$
Total Charges*:
US$
Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired
Purchase Trip
Cancellation/Interruption Insurance
Check here to cover yourself in the event of unforeseen illness, injury,
and job loss for only USDper room per nightDetails
*Prices
are in US dollars
Important
Information
All
rooms will accommodate
up to adultsRequests for bed types (King, Queen, Doubles,
etc.) or other special
needs (including preferences for smoking or non-smoking rooms)
should be requested through your confirmed hotel and cannot be guaranteed
Reservation
is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your
reservation and you do not alert the hotel in advance, the remaining portion
of your reservation will be canceled and you will not be entitled to a
refund
If
priceline accepts your price, priceline will book your reservation in a
property with an equal or higher star level than you requestedPlease note
it is possible that the hotel you are booked in could be a Resort, which will
meet or exceed the minimum qualifications of the star level you initially
requestedThe hotel that is selected may or may not be one that you have
seen during a hotel search on pricelineAny sorting or filtering options
previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card
the total cost of your stayRooms purchased through priceline cannot be
cancelled, changed or transferred and refunds are not allowedIf
your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your
PayPal account the total cost of your stayRooms purchased through priceline
cannot be cancelled, changed or transferred and refunds are not allowedIf
your offer is not accepted, your PayPal account will not be charged
The
reservation holder must present a valid photo ID and credit card at check-in
The credit card is required for any additional hotel specific service fees or
incidental charges or fees that may be charged by the hotel to the customer
at checkoutThese charges
may be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in your offer price
Hotel
rooms purchased through priceline are not eligible for frequent traveler
points, upgrades, vouchers, or other discounts and incentives
For
security reasons, and to indicate that you have reviewed your request, please
initial belowRemember that you agreed to abide by priceline's terms and conditions regarding
hotel rooms and the use of the priceline.com Web site by entering your
initials when you submitted your original request
*** ***
I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of CoverageI have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy

Priceline.com
is a travel agent, and as such, makes hotel room rates available on behalf of
the hotelsWith our
Published Price service, consumers have the option to shop and compare room
rates as well as quality/guest reviews prior to purchase
The consumer
selected a Published Price
reservation from a list of properties and room
rates, including guest reviews about the overall quality, cleanliness,
location, and amenities for the propertyUpon review of this information, the
consumer chose to select the *** *** *** ***
We are sorry
that the consumer is not satisfied with the quality of his/her accommodations
at the *** *** *** *** and requests a refundThis matter clearly concerns
claims that can only be validated and addressed by the property selected by the
consumerWe are sorry that we are unable to assist the consumer any further in
this situation and suggest that the consumer contact the property manager of
the *** *** *** *** at *** *** concerning
any claims and for any additional assistance or
inquiries relating to the guest’s reservation
Attached hereto is a copy of the consumer’s contract page authorizing
the terms and conditions of her selected hotel room accommodations at the Loews Royal Pacific Resort at *** ***
We are unable
to assist the consumer any further in this situation
Sincerely,
ND’Angelo
priceline.com
This checkout page for trip
number was submitted on 2015-02-22:15:
*** *** Beach/West Palm
W Blue Heron Blvd I-
& Blue Heron Blvd, Riviera Beach, FL
FREE Cancellation until 12:PM on 02/27/
Freebies:
Hotel Freebies:
Free
breakfast and free internet in room
Check-In: Sat, Feb 28,
Check-Out: Tue, Mar 3,
Room Type:
Double Room with Two
Double Beds
- Booked for
double occupancy
Cancellation Policy
Priceline will not charge you a change or cancel fee, however this hotel has
the following cancellation policy: For the room type you've selected, you can
cancel your reservation for a full refund up until noon on Friday, February
27th (local hotel time)If you decide to cancel your reservation anytime
between noon on Friday, February 27th and noon on Saturday, February 28th
(local hotel time), the hotel requires payment for the first night's stay
You will be charged for the first night's stay including taxes and feesAny
remaining amount will be refunded to youRefunds or cancellations are not
available after noon local hotel time on your day of arrival (Saturday,
February 28th)
Reservation Name (Age or Older)
Enter the name of the person checking into the hotelThis
person must present a valid photo ID and credit card at check-in
Room
First Name:
Last Name:
Use
this name for all rooms
//function to display same first ,Middle and last name for all the rooms
function useThisNameForAllRooms(numOfRooms){
for (var iR=2; iR

Dear Mr***, Thank you for taking the tie to contact us regarding your stay at the *** *** *** *** *** *** *** We are writing to let you know we received your Revdex.com complaint in our Executive Offices We understand you are requesting
for a refund or a compensation due to the quality issues you encountered at the hotel during your stayPlease note that hotel's have guest satisfaction in mind and they will usually take steps to address complaints when receivedWe reviewed your information with the hotel who informed us your reservation was used and they were not aware of the issues you encountered during stayThe hotel advised they were not provided any opportunity to address your complaints and will not authorize any refunds/compensationsAs a gesture of goodwill, we would lie to offer you a 20% refund of your total reservation cost as a compensation in the amount of USDKindly confirm if you would like us to proceed with your refund Furthermore, we would like to offer you a 10% Hotel Express Deals coupon that can be used on a future reservationYou will need to enter your Coupon Code at checkout then, click "apply" and your discount will instantly be deducted from your Room SubtotalYour coupon code is *** and it expires by September 1, We hope to hear from you soon Sincerely, Junko A*** Executive Offices

*** *** *** *** Thank you for taking the time to contact us regarding your reservation with the *** *** for Trip Numbers *** *** *** I am writing to let you know that we received your Revdex.com concern in our Executive Offices I
understand that your reservation was canceled without your approvalWe truly apologize for the inconvenienceAs mentioned on the emails that were sent out, the property incorrectly loaded a rate of $per nightThe hotel stated that this rate was not correct, and they are not honoring any reservations booked at this priceAs a result, all reservations booked at the incorrect rate cannot be fulfilled and the hotel is canceling these bookingsThis issue was caused by the hotel and all bookings, regardless of where they were placed, will not be honored by them As soon as we received this information, Priceline sent emails advising that reservations have been canceledAdditionally, for each canceled reservation, we included a 15% coupon that can be applied on a future Hotel Express Deals reservationThese coupons are valid for year and will expires on April 01, Also, as an additional compensation for each canceled booking, we can offer a $credit towards a future published hotel reservation purchased on our websiteOnce the new reservation is booked, call us back at ***with your new reservation number and we will apply the additional $credit We apologize; however, we cannot reinstate the reservation We are sorry we did not provide you the answer that you are looking for and we thank you for your time Sincerely, *** *** Executive Offices

Dear Mr***,
Thank you for taking the time to contact us regarding
your reservation at the *** *** *** * *** *** for Trip Number
***
I am writing to let you know that we received your RevDex.com concern in our Executive OfficesAs I
understand, you wanted
to change your hotel as it is not in the area you wanted. We reviewed the location of your confirmed
hotelThe hotel you received is in fact in the Gaslamp Quarter area of the map
that you reviewed on our website
When you were submitting your request, our website stated
that your confirmed hotel could be located anywhere within that shaded area
Under circumstances, your reservation is
restricted and it is not supposed to be changed or cancelledI have reached
out to our hotel partner and they are currently allowing an exception to the
no-cancel policy and will let us cancel for you with no penaltyHowever, they
have not provided us a definite date until when the exception can be provided
If you wish to proceed with cancelation option, please contact us as soon as
possibleWhen you call, a member of our Executive Offices will again try and
contact the hotel to determine if the hotel is still allowing the exception
Please contact us directly at: ###-###-####The
Executive Office hours are 9:a.mto 6:p.mEastern Time, Monday through
Saturday
You will need to enter your Trip Number, which is
***93, when you contact usYou may also reply to this email should you
decide to take the option to cancel
Please note that the number provided above is a United
States phone number, and you may incur toll charges when calling from outside
the United States or Canada
I apologize for the inconvenience and look forward to
hearing from you soon
Sincerely,
Berna A***
Executive Offices

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and find that this resolution is satisfactory to me
Priceline has contacted me and offered a refund of $via check sent through ***Unfortunately, we cannot take them on their wordWe have experienced multiple promises for refundsWhile this seems to hold more weight, we do not feel comfortable taking them at their word aloneWe will only close the case with Revdex.com once we receive the check and have deposited it in an account Thank you for all your helpWithout you, we never would have received any refund
Sincerely,
*** ***