Stahl Construction Company

Complaint: ***
I am rejecting this response because: On my original itinerary it doesn't stay that know where on my airline ticketPriceline.com is lying about what they're saying, they just added all that information onto my ticket because it stated that no where on my ticket that was email to me at all
Sincerely,
*** ***

I have received the consumer’s
additional commentsAs you requested, I have again reviewed this matter to see
if we overlooked anything that might support a more favorable conclusion
Unfortunately, there is nothing we can add to what has already been stated in
our previous correspondence As noted on the attached map, the *** Hotel is
located in the *** *** District as listed by the propertyThe consumer/Bureau
may contact the *** Hotel directly for any further assistance related to
their location disclosureI am sorry that Priceline is unable to assist the
consumer any further in this situation
Sincerely,
** ***
priceline.com

Dear Mr***,
We wanted to take this time to contact you in regards to
your *** Airlines ticket booked under Trip Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesAs we understand,
you
show that you were charged twice for this ticket in the amount of $and
are asking that one of those charges be returned
After our review of this concern we are only able to
locate one reservation with *** Airlines in the amount of $When the
reservation was purchased there was a pre authorization that should have been
removed when the charge was processed by the airlineIf you are showing two
charges on your statement, we ask that you please fax that information to
###-###-#### to my attention and include the trip number ***Once this
information is received we will be able to further review the concern
Thank you for emailingI appreciate your patience while
we continue to work to resolve your issue
Sincerely,
Bryan B***
Executive Offices

Thank you for taking the time to contact us regarding the charges on your rental car reservation with *** *** for Trip Number *** I am writing to let you know that we have received your Revdex.com concern in our Executive Offices Prices are constantly
changing depending upon availability and travel dateThe $a day rental car rate that was offered to you was for an undisclosed booking where the rental car company is revealed after purchaseWhen you submitted your request for a rental car reservation for $a day, the rate has already changed so we were unable to find a rental car partner willing to accept your request for $a day Please note that if the rate is no longer available, we are unable to honor it We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, *** *** Executive Offices

*** ***
I am rejecting this response because: I have been continuously lied to by Priceline in now they are pushing their mess up off on the airline, price line is responsible for this entire mess n they only contacted the airline only after they agreed to refund my as noted by Alice in Priceline data base*** agreed to waive my fees n grate me a refund, I contacted the airline and they refer me to Priceline because I purchased through PricelineI want some kind of refund or the ability to schedule another tripThanks ***
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:I had to chat with customer care reps(second customer care rep closed the chat not even waiting for my reply ) to prove that the scheduled pickup date that I selected was Midnight and the system took 12:AMThere is no way in priceline system to choose 12:AM (No 12:AM option in priceline calendar)I want to know why my itinerary showed 12:AM instead of 12:00AM. The reason I am stressing the time is because, The priceline representative denied to match the price that I got from different website with the scheduled pickup time 12:00AM
Sincerely,
*** *** *** ***

Complaint: ***
I am rejecting this response because: I ask that you please read the email that I am sending and not send me an auto response I feel as though you did not read my last message because there were assumptions made that I did not make in my messageI am not saying I am unhappy with the room I am saying that the priceline website had a technical error that changed the conditions of the bid which I feel voids that contract on principle I am trying to go though Priceline to rectify this issue and not proceed further remedies like a *** charge dispute The website had an error that changed what I selceted to a different zoneWhen I was placing the bid and signed the contract I was under the impression that I was placing a bid on a 3-1/star level room and the site reflected those selections When the bid got processed all the conditions of my bids changed and I was some how bumped from a 3-1/star selection to bid to a star selceted room I am not mad about the hotel I am upset that my star level was deceptively changed by the websitePlus I would've never bid as high for the room in question if I knew the site was going to have a bug and change my selections to a different star level this a financial issue not a room issue I feel baited and switched by the websiteMy request is that you rectify the website Error by refunding the remaining amount so that I may continue to rebook on Priceline
Sincerely,
*** ***

Thank you for contacting us regarding your reservation with the *** Beach Resort for Trip Number *** We are writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand your concern regarding your
Priceline couponWe have reviewed your reservation in our system and confirmed that your coupon *** can only be applied on an Express Deal hotel stay with a validity date range between Monday, July 03, 12:00:EDT and Thursday July 06, 11:59:EDT We apologize but we are unable to apply the coupon on your existing reservation We are sorry we did not provide you the answers you were looking for and we thank you for your time. Sincerely, *** *** Executive Offices

Dear Ms***,
Thank you for taking the time to contact us regarding your reservation at The *** *** *** *** for Trip Number ***
We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you again sent your issue to the Revdex.com as you are yet to receive your refundOur record shows that our Accounting Department has completed the refund request processYour refund for $was processed to your *** card ending in *** on August 25,
The refund will be processed through our system within one business dayIt is your bank that will post the refund to your accountBank processing time varies, so please check with them if you do not see the refund in your account within a few business days
We hope you find this information helpful
Sincerely,
*** ***Executive Offices

Thank you for taking the time to contact us regarding your reservation at the *** Suites By *** *** Tech Center for Trip Number *** We are writing to let you know that we received your Revdex.com concern in our Executive OfficesI am sorry to learn that you are
not happy with the hotel you receivedAs I understand, you felt the star rating assigned to your hotel was not accurate The hotel chains listed in the Star Level descriptions are for example only and do not necessarily reflect hotels that participate in the Priceline's Name Your Own Price programKeep in mind that not all properties under a single chain will hold the same star level ratingWhile we may offer the name of a hotel chain as an example for a specific star rating, individual properties within that chain may actually have a higher or lower star rating based on the actual quality of that property We have researched to find that this hotel does meet our expectations for the star rating selected on our websiteOur competitors also rate this hotel as follows: *** = stars *** * * ***
*** * * ***
*** * * ***
*** = stars In addition, guests who have previously stayed at this hotel have told us how much they enjoyed their stay by sending us positive reviews about the overall quality, cleanliness, location, and amenitiesThis hotel has an Overall Guest Rating of out of on The Priceline ScorecardYou can review the Overall Rating as well as real travelers reviews for this hotel on our website Per our Quality Experience Guarantee, your hotel has been star-rated by priceline according to our rigorous rating systemThis means that our hotel staff has researched your hotel, reviewed customer comments and compared star ratings assigned by other rating servicesThe hotel you get will meet Priceline's strict quality standards Under circumstances, your Name Your Own Price reservation is restricted and it is not supposed to be changed or cancelledWe reached out to our hotel partner and they are currently allowing a one-time exceptionThey are allowing us to cancel the reservation with no penalty as long as we cancel it as soon as possible, at least hours before your chedateAfter that time we will be unable to offer a cancellation even with a feeFor your reference, your scheduled chedate is Monday, July 24, If you wish to proceed with the above option, please reply to this email with your decisionYou can also contact us directly at: *** The Executive Office hours are 9:a.mto 8:p.mEastern Time, Monday through SundayYou will need to enter your Trip Number, which is ***, when you contact us Please note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the *** *** ** *** I apologize for the inconvenience and look forward to hearing from you soon Sincerely, *** *** Executive Offices

Complaint: ***
I am rejecting this response because:Priceline has offered no resolution to my requestI have paid for goods and services that I did not receiveI want to cancel my reservation and receive a full refundAdditionally, I will be reaching out to the hotel directly and consumer affairs.
Sincerely,
*** ***

Dear Ms***,
We are contacting you today regarding your unconfirmed airline reservation for Trip Number ***
We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you have some concerns submitting a
request on our websiteWe are sorry that the booking attempts could not be completedAirlines inventory is constantly changing and therefore Priceline does not guarantee a booking until it has been ticketedAt times there is a lag between the inventory displayed and the actual inventory available in the airline's system for booking certain airfaresWe are sorry that we were unable to accommodate your airline ticket request
We apologize for the inconvenience and thank you for your time
Sincerely,
Zadhy S***
Executive Offices

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionPlease note that we do evaluate each participating hotel on many different criteria, including cleanliness, guest satisfaction, decor, etcWe are sorry to hear that this hotel falls short of the consumer’s expectationsWe have researched to find that this hotel does meet our expectations for the star rating selected on our websiteOur competitors also rate this hotel as follows:
*** - STARS / WITH A OUT OF AVERAGE GUEST RATING
Priceline - stars / out of average guest rating
*** - stars / out of average guest rating
*** - stars / out of average guest rating
In addition, the *** *** *** *** Resort rated themselves as a 4-star property on their website, with out of average guest rating, and Category under the *** *** *** ***This information was also verified by the hotel's Front Desk SupervisorI am sorry that the consumer's reservation is non refundable and we are unable to assist the consumer any further in this situation
Sincerely,
ND***
priceline.com

We have called the customer to discuss this matter directly with him You can now close this case Thank you

Thank you for taking the time to contact us regarding your reservation with *** Corporation for Trip Number *** I am writing to let you know that we received your Revdex.com concern in our Executive Offices I understand that you requested an early pifor this
rentalI reviewed your record and it shows that you purchased a restricted rate, which means it cannot be changed, cancelled or refundedFor this type of reservation, early piis at the rental partner's discretion and availabilityAlso, if they are able to accommodate your request, they may charge you additional fee I have contacted our rental partner and they confirmed that you were able to rent the vehicle earlySince they were able to accommodate your request, any additional fee they may charge for the early piwill be payable directly to them Thank you for your time, and I hope you find this information helpful Sincerely, *** *** Executive Offices

Thank you for contacting us regarding your airline reservation for Trip Number *** I am writing to let you know that we received your Revdex.com concern in our Executive OfficesAs I understand, you wanted to get a refund for *** *** flights
because the original agreement for travel voucher was not issued Your purchase is governed by the carrier's fare rules and restrictions associated with your ticketBy signing the contract page, you indicated that you agreed to abide by our "terms and conditions" and the change/cancel policies associated with your reservationAs a travel agency, our only option is to abide by the airline-imposed fare rules, and we are not able to waive the fee(s)I'm sorry for any inconvenience, I see that we reached this with *** *** and we got an authorization from Debbie of *** *** for a travel voucher waiving the penalty fee once you re-book; however, when we reach to them for a waiver, they were not providing any to waive the fees when *** *** tried to use it. I have carefully reviewed your reservation and see that the flights purchased are non-refundable. I can send a request out to them, however, documentation is required as proofIf you can send us a copy of *** ***s passport that the airline would see that it's not within the minimum of months requirement before expiration and any other supporting documentation that you believe may help them in their reviewYou can send it by replying to this emailPlease note that attachment(s) must be 2MB or less in size and in a PDF or JPEG formatPlease be advise that most airlines would respond within 4-weeks and refund is entirely at the airlines discretion Thank you for taking the time to inform us of your concerns and we hope you find this information helpful Sincerely, Executive Offices

Dear *** ***
We are contacting you today regarding your reservation
with *** Rent a Car booked under Trip Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesAs we understand,
you
had some issues at the time of pick up and with the charges for your
reservationWe apologize for any inconvenience this may have caused
We thank you for your patience while we research this
booking for you
We have been in contact with *** Rent a Car and are
currently making attempts to resolve this issue for youWe will contact you
back for any resolution or update as soon as we are done reviewing your issue
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you
Sincerely,
Joe A***

We
have received the consumer’s additional comments. As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusionPlease note that the consumer selected a Published Price
reservation at the *** *** * *** *** with the following cancel policy
Cancel Policy:
Priceline will not charge you a change or cancel fee, however this hotel has
the following cancellation policy: For the room type you've selected, you can
cancel your reservation for a full refund up until noon on Wednesday, June 3rd
(local hotel time)If you decide to cancel your reservation anytime between
noon on Wednesday, June 3rd and noon on Friday, June 5th (local hotel time),
the hotel requires payment for the first night's stayYou will be charged for
the first night's stay including taxes and feesAny remaining amount will be
refunded to youRefunds or cancellations are not available after noon local
hotel time on your day of arrival (Friday, June 5th)
As noted, the cancel policy is
established and charged by the property.
In the event that the hotel
offered the guest an exception to their cancel policy as indicated by the consumer,
we suggest that the Bureau/consumer
contact the General Manager of the *** *** * *** *** directly at *** *** for any further assistanceWe are sorry that we are unable to assist the consumer any
further in this situation, and
Hotel:
*** *** * *** ***
*** *** ***
*** ** ***
Phone Number:
*** ***
Fax Number:
*** ***
Sincerely,
** ***
priceline.com

We sincerely apologize for the difficulty you encounteredWe reviewed your request and verified free parking was not guaranteed prior to submitting your requestOur records indicate, the "Important Information" on your contract page stated, a hotel will require a major credit card to
guarantee incidental charges (phone calls, room service, parking, resort fees, energy charges, etc.) that you may incur while staying at the hotelPlease note that incidental fees are incurred only if the product or service was used during stayWe apologize, we are unable to waive the hotel's fees. Thank you for your timeWe hope you find this information helpful. Sincerely,Executive Offices

have
received the consumer’s additional comments and confirmed that a refund was
processed on 6/30/Attached hereto is a copy of the refund details including
the reference codeWe suggest that the consumer contact his/her credit card
bank and reference the refund details provided for any further assistance
The refund was processed to the *** card ending ***:
Reference ID#***
AC
Account #
RDFI #
Order #
Proc Date
Amount
ST
Company #
TD #
D-A-N-P-C-L
R
XXXXXXXXXXXX***
***
06/30/
RD
***
***
1-0-0-0-0-