Stahl Construction Company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I am still receiving non-business transaction related emails from Priceline
Sincerely,
*** ***

I have
received the consumer’s additional comments. As you requested, we have
again reviewed this matter to see if we overlooked anything that might support
a more favorable conclusion For Request #***, the contract
page presented to the consumer clearly disclosed a summary of charges in USD The consumer initialed and authorized the
purchase indicating All prices in USD as noted on the contract
pageOur records further indicate that the consumer used the ticket and
traveled as bookedI am sorry that we are unable to
assist the consumer any further in this situation
Sincerely,
ND***
Executive
Offices

Complaint: ***
I am rejecting this response because: I spoke with Maria from *** on Wednesday September 13, and she stated that Priceline would be contacting me concerning my complaintAs of today Priceline has not contacted meThis makes me feel that my complaint wasn't serious to them or they just didn't care about my complaintI appreciated the call from Maria but a call should have come from Priceline as well to acknowledge my complaint
Sincerely,
*** ***

*** *** ***
We are contacting you today regarding your airline ticket
booked under Trip Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesAs we understand, you
previously exchanged your
ticket and you would like to be refunded
We have reviewed this concern and verified that your
ticket is supposed to be non refundableHowever, as a gesture of goodwill, we
made an exception to exchange your ticket for future travel because you advised
that you had a miscarriageWe may be able to apply the value of your ticket to
a different routing; however, you will be responsible for the airline penalty
fee of
$plus the fare increaseWe apologize; however,
the new fare must be equal or higher than the original fare
We can also contact United Airlines to request for a
refund; however, we need a medical
document to support your claimYou may reply to this email and send it as a
PDF or *** *** ** *** ** ** ***
We cannot guarantee any refund but we will contact the
airline once we received the information and contact you back for any
resolution or update
We are sorry we did not provide you the answers you were
looking for and thank you for giving us the opportunity to assist you
Sincerely,
Joe ***
Executive Offices

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion and have contacted the consumer requesting a copy of the consumer’s receipt for the new reservation
Sincerely,
** ***
priceline.com

Complaint: ***
I am rejecting this response because:It seems like Priceline continues repeating the same answerPlease provide a solution to the error you failed to prevent, and stop adding stress on me by stating the same thing repeatedlyHow is Priceline even a "vacation" booking site?Priceline owes me a refund to compensate ruining my vacation
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:Despite what the business claimed that they already refunded me for the reservation, I never received any refund on my *** credit card.
Sincerely,
*** ***

Our record indicates that this matter has been addressed with the consumer, and the reservation was cancelledWe reviewed our records/telephone recording record and verified that the agent who assisted the consumer in exchanging the reservation correctly advised the consumer of the fees and the
customer agreed to proceed with the exchange
Sincerely,
N D***
Priceine.com

Complaint: ***
I am rejecting this response because: I am afraid to say I cannot humbly accept Priceline's inaccurate portrayal of this caseSpecifically, I have verified and validated the location of the hotel as being firmly in *** using numerous other travel websites, ***.Com, *** and *** *** *** *** *** and lastly the hotel's own websiteConsequently there is absolutely NO evidence to support Priceline's contention that the location of the hotel is in fact *** *** ***The fact priceline chooses to redefine historic and legal boundaries with little to NO understanding of the geopolitical and legal boundaries is irrelevantPriceline misrepresented the location of the hotelPeriodFull stopI have attached screenshots supporting my contention.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:There was no response attached
Sincerely,
*** ***

Thank you for taking the time to contact us regarding your hotel reservation at the *** *** *** *** for Trip Number *** I am writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you
have issues with this hotel reservation Our records show that the rate you purchased is non-changeable, non-cancelable and non-refundableThe hotel name is revealed after purchaseAll rooms will accommodate up to peopleRequests for bed types (King, Queen, Doubles, etc.) or other special request (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed by PricelineThis information was presented to you prior to purchase when you were asked to review your reservation, including the terms associated with cancellations or changesWhen you purchased your reservation, you agreed to those terms In addition, for this type of reservation that you booked, any sorting or filtering options previously used will not apply to this Name Your Own Price request We are unable to change the reservation to the room type that you preferHowever, as a one-time courtesy, your reservation was canceled and your refund has been processedA refund for $was issued today, September 27, We will issue a refund to your bank within one business dayYour bank will then post it to your accountThe bank processing time varies so please check with them if you do not see it in your account within a few days I hope you find my reply helpful and we thank you for your time Sincerely, *** *** Executive Offices

Please see our response to the customer belowThanks. *** *** *** Thank you for taking the time to contact us regarding your reservation at the *** *** *** for Trip Number *** I am writing to let you know that we received your Revdex.com concern in our
Executive Offices. I understand that you would like to be refunded for this reservationWe have contacted the property to investigate and they confirmed that they are an adult themed hotelWe also confirmed that they refused to accommodate you for this reservationWe truly apologize for the inconvenience you encountered. We already forwarded this information to our Hotel Team for further reviewThis is to avoid the same issue from happening again. Although the property refused to refund your reservation, I am pleased to advise that we decided to refund the entire amount of $359.30. Your refund will be processed by our system back to your bank within business day; however, since bank processing time varies, kindly check with them if you do not see the refund in your account within a few days. Thank you for your patience while I resolved your issue, and I hope you find this information helpful. Sincerely, *** ***Executive Offices

Our record indicates that this matter was addressed and resolved to the satisfaction of the consumer

Complaint: ***
I am rejecting this response because: I am awaiting their response
Sincerely,*** ***

We reached out to the customer directly and offered a refund

Complaint: ***
I am rejecting this response because:I know I did not select that city nor did I see a screen as shown in the business responseAll I'm asking for is a change of cityI am taking this trip primarily to see my mother whom is sick and lives in *** which is an hour from ***eI did not authorize to buy a hotel room in *** ***
Sincerely,
*** ***

We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you were unable to use the reservation and you would like to be refunded We checked our records and the reservation details has been purged in our systemWe
apologize; however, in order to provide the best security for our customers, we automatically purge request information from our database after a certain period of time As a gesture of goodwill, we will process a refund of USD through a mail checkHowever, before we request for a mail check, please verify the below billing address we have on your complaint: *** *** *** *** *** *** (separate email sent with address details) Once you confirm the billing address, we will mail a check and it will take up to to weeks to be received Thank you for giving us the opportunity to assist you and hope to hear from you soon Sincerely, *** *** Executive Offices

Dear *** ***
Thank you for taking the time to contact us regarding
your reservation with Alamo Rent a Car for Trip Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand that
you
were unable to use the reservation because of a long line at the counter due to
a power outage and understaffing
We reviewed your concern with *** *** * ***One of
their representatives at the location confirmed the information you provided
Because of this, we escalated your issue to their
Corporate OfficeWe were advised that because they confirmed that your reservation
was not used, they will not charge us for the booking
We see in our records that you disputed this chargeWe
have informed your bank that we will accept the chargeback so that the
temporary fund they placed to your account for this reservation will no longer
be removedThis means that you will get the refund of the charge
We apologize for any inconvenience and hope you find this
information helpful
Sincerely,
Berna A***
Executive Offices

Our record indicates that a refund for $was processed to the account used to make the purchase