Stahl Construction Company

Roman">A refund for $was processed on April 1,

Dear Priceline.com, I am stll looking for a resolution to the problemThe problem is that the involved hotel is not similar to the other star hotels in the areaIt is not excellent rooms and additional customer services like a star should haveI am going to let *** *** know about this issue if we can't resolve this right nowPlease adjust your rating on this hotel.*** ***
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

HelloPlease see the response below that we have sent to our customerThanks. De** *** *** Thank you for taking the time to contact us regarding your reservation with Delta Air Lines for Trip Numbe* *** I am writing to let you know that we received your RevDex.com concern in our Executive Offices. I understand that you are requesting to cancel your reservationI reviewed your record in our system and it shows that on December 28, 2016, you contacted us to have your itinerary changed; however, was advised that your reservation is restrictedI truly wish I can assist you this time but your booking is truly restricted, which means that it cannot be changed, cancelled or refundedThis information was disclosed to you during the request process When we find a travel partner willing to accept your request, we immediately book the reservation in order to secure your low rateOur travel partner accepted the rate on the condition that your reservation would not be changed or cancelled I know you expect a different answer; however, there are no other options that I can offer because of the restrictions Sincerely, *** *** Executive Offices

Dear Mr***,
Thank you for contacting us regarding your reservation with
Avis Rent a Car booked under Trip Number ***
We are writing to let you know that we have received your
Revdex.com concerns in our Executive OfficesWe understand you did not intend on
accepting the higher offer and want to cancel your reservation
We reviewed your reservation details and confirmed we
provided you with a counter offer that stated:
We couldn't find a partner to accept your bid of $per
dayHowever, we were able to find you the same car for $a day
When you selected the "Book Your Car" button,
you purchased a highly restricted reservationWe are sorry if you did not
intend on purchasing the reservation at the higher rate; however, your request
is non-changeable, non-refundable and non-transferablePlease keep in mind, you
saved $USD or 19.09%
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
Sincerely,
Teddi C***
Executive Offices

Our record indicates that this matter has been addressed with the consumer
Sincerely,
N D***
Priceine.com

Revdex.com:
Priceline called me directly and apologized for the matter and stated that they have closed the
case. In reference to complaint ID ***, I find that their agreement to remove the charge and to no longer pursue me to collect this is satisfactory to me
Sincerely, * ***

Thank you for taking the time to contact us regarding your reservation at the *** *** *** *** for Trip Number ***We are writing to let you know we received your email in our Executive OfficesWe understand you would like to proceed with the cancellationWe canceled your reservation for a refund of USDThe refund was processed through our system within one business day; however, bank processing time varies, so please check with them if you don't see the refund in your account within a few business daysThank you for the opportunity to assist youWe hope you find this information helpfulSincerely, *** *** Executive Offices

We are contacting you today regarding your *** Airlines reservation with Trip Number *** We are writing to let you know that we received your Revdex.com concern in our Executive Offices Please accept our sincere apology in delaying the refundYou will be
receiving sets of refundOne is from *** Airlines, amounting to $and the other one is from us amounting to $1,The refund process usually takes 3-weeks and posting may take 1-billing cycles We hope to have the privilege of serving your future travel needs under more pleasant circumstances Warm Regards, *** *** Executive Offices

Dear Mr***,Thank you for taking the time to contact us regarding your airline reservation for Trip Number ***.We are writing to let you know that we have received your Revdex.com concern in our Executive Offices.I understand that you have issues with this airline reservation.Our records show that we disclosed on both the itinerary page and on the website that passengers needed to call the airline to confirm flight informationUnless the carrier’s website suggested an early arrival, we suggest that passengers should arrive at least hours before the scheduled departure flight for international flightsTherefore, we are unable to process a refund for this reservation.For your reference, a copy of the itinerary page has been sent in a separate e-mailThe itinerary page disclosed the Airline Information under the Important Information.We are sorry we did not provide you the answers you were looking for and we thank you for your timeSincerely,Jenn H***Executive Offices

I have received
the consumer’s additional commentsAs you requested, I have again reviewed
this matter to see if we overlooked anything that might support a more
favorable conclusionUnfortunately, there is nothing we can add to what has
already been stated in our previous correspondence I am sorry that we
are unable to assist the consumer any further in this situation
Sincerely,
** ***
Executive
Offices

Hi This customer has initiated a chargeback with their credit card company As a result, we must allow the chargeback process run through its course The credit card company will not close out this case/investigation until April 21, As a result, we cannot assist this
customer until after this time Thanks

*** *** *** Thank you for taking the time to contact us regarding your vacation package reservation for Trip Number *** I am writing to let you know that we received your Revdex.com concern in our Executive Offices I understand that you had an issue
with the flight portion of your packageWe have reviewed your case with our *** *** Services team and we were advised of these two options available for you 1.) Tickets can still be used up until September 21, 2017; however, fare rules applyYou will be responsible for the rebooking fee of $+ fare difference per ticket2.) Tickets can be refunded for a fee of $per ticket The above-mentioned options were already discussed with the airlinePlease contact them directly to advise your decisionTheir phone number is *** Thank you for your patience while we resolved your issue, and I hope you find this information helpful Sincerely, *** *** Executive Offices

We understand you would like to upgrade your roomWe reviewed your information and verified your reservation is restrictedOur records indicate, you have accepted the compensation offered in the amount of USDThis amount was processed on March 2, All refunds are processed by our
system within one business day; however, bank processing time variesYour bank will then post it to your account; bank processing time varies so please check with them if you don't see it in your account within a few days. Furthermore, you will need to call the hotel to upgrade your room at ***Please note that upgrades will depend on availability, the hotels inventory and the hotel may charge additional fees for the upgraded roomKindly have your room confirmation number, *** (separate email) ready when you call. Thank you for sending us an emailWe hope you find this information helpful. Sincerely, Executive Offices

Dear *** ***
We are contacting you today regarding your vacation
package reservation for Trip Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand that you
were charged
additional fees by the hotel at check-outWe apologize for the
inconvenienceWe contacted the hotel to verify the additional fees
They advised the following charges
Resort Fee: $+ tax per night = $X nights Valet
Parking: $+ tax per night = $X nights Total Hotel Fee: $
Prior to booking, we provided a contract which has the details
of your request, including the summary of charges and the terms and conditions
It stated that the hotel has a Resort Fee of $per room
per night
Also, a credit card is required upon check-inThe credit
card is required for the mandatory fee or Resort Fee as well as any additional
hotel incidental charges such as parking, phone calls or minibar charges which
are not included in the room rateWe are sorry; however, we are unable to
process a refund of the hotel fees
We apologize for the inconvenience and hope you found
this information helpful
Sincerely,
Zadhy S***
Executive Offices

I have
received the consumer’s additional comments.
Please note that airfares fluctuate depending upon availability at the
time of purchase

Thank you for taking the time to contact us regarding your reservation with American Airlines for Trip Number *** I am writing to let you know that we received your Revdex.com concern in our Executive Offices I understand that you are still waiting for your refundI
reviewed your case with our Air Travel Services Team and they confirmed that your $refund was processed last February 28, Kindly check your refund with the bank Thank you for giving us the opportunity to assist youI hope you find this information helpful Sincerely, *** *** Executive Offices

Dear Mr***,
Thank you for taking the time to contact us regarding
your airline reservation for Request Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesWe attempted
to
contact you today in an effort to address your concern; however, we were unable
to speak with you at the number you provided at the time you booked your
reservation
We apologize for the lengthy hold times when calling our
*** *** *** ***Although we try to minimize these instances,
hold times can sometimes be longer than usual especially when dealing with
issues such as airline schedule changes or flight cancellationsCustomers are
our number one priority, and we work hard to make your experience with us a
positive oneYour feedback is appreciated
We understand that you are not satisfied about the
schedule change that occurred on your reservationPlease note that your
schedule was changed by the airlines, not by pricelineThe only change made by
one of our agents was on an *** *** flight in order to ensure all of
your connections were validPlease note that all changes made by *** were presented
to us, which we then relayed to you
If you prefer to cancel the reservation and receive a
refund, we can request a refund to the
airlines on your behalf, and any refund is at the discretion of the airlineIf
they do agree to a refund, they will ask us to cancel the reservation in our
systemTherefore, please reply to this email, or call us directly at
*** to verify if you agree to cancel the reservation (should the
airlines agree to provide a refund)
The Executive Office hours are 9:a.mto 6:p.m
Eastern Time, Monday through SaturdayYou will need to enter your Trip number,
which is *** when you contact us
Please note that the number provided above is a United
States phone number, and you may incur toll charges when calling from outside
the United States or Canada
We look forward to hearing from you
Sincerely,
*** ***
Executive Offices

Thank you for taking the time to contact us regarding your hotel reservation at The *** *** Metropolitan Airport for Trip Number *** I am writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you have
issues with this hotel reservation Our records show that you have submitted a total of hotel requests for Detroit, MI yesterday, June 9, The 1st requests were submitted for a 4-star hotel in the Downtown *** area; however, these requests were not confirmed due to changing availability and pricesWhen you submitted your 4th request, which was confirmed, it was for a 4-star hotel in the *** Airport (DTW) area The *** *** *** Airport is in the area that you have selected, which is the *** Airport (DTW) areaPlease note that the rate you purchased is non-changeable, non-cancelable and non-refundable We work really hard to avoid any confusion when customers use our websiteIn order to book a reservation, we require that you review your reservation details, including the area selected and the terms and conditions, prior to entering your billing informationIn this instance, our records show that the information was reviewed and the request was submitted for bookingBy submitting your request, you indicated that you have read, understood and agree to the terms and conditions stipulated, and all information entered is correct We also have contacted the hotel on your behalf and they verified that the reservation is truly non-changeable and non-refundable Our apologies that we are unable to provide the refund you are seeking Sincerely, *** *** Executive Offices

Dear Ms***
Thank you for taking the time to contact us regarding the ticket reservation for your sister, *** ***, with *** Airlines for Trip Number ***I am writing to let you know that we received your Revdex.com concern in our Executive OfficesI am sorry to
learn of the inconvenience that Ms*** encountered when the first leg of her itinerary was changed by the airlineWith the help of our Air Travel Services Department, we have reached out to *** Airlines for a refund of the unused portion of her reservationThe airline has approved a refund for $The refund will be processed back to the card used when the reservation was bookedKindly allow to billing cycles for the refund to post to the accountWe also wanted to assist you in getting a refund for the difference in cost of her original and replacement ticketIf you can please send us a copy of her receipt or itinerary of her alternate reservationOnce we have the proof of purchase, we will again contact the airline to request the refundYou can send the receipt to *** as an attached file on an emailThe attachment needs to be a PDF or JPG file no larger than 2MBAny attachment that does not meet this criteria may be considered potential for spam/malware/viruses and are stripped from the email message by our corporate email systemI know this has been a long process for you and your sisterPlease be assured that our office and our Air Travel Services Department are working to have a resolution for you and Ms***
I apologize for any inconvenience and we thank you for your patience while resolving this issue
Sincerely,
Berna A***
Executive Offices

HiPlease see the response below that we have sent to our customer. Thanks. *** *** *** Thank you for taking the time to contact us regarding your airline reservation for Trip Number *** I am writing to let you know that we have received your Revdex.com
concern in our Executive Offices. We understand that you would like to cancel this airline reservation. Our records show that the rate you purchased is non-changeable, non-cancelable and non-refundableThe flight details will be revealed as soon as you bookDuring the booking process, the international flight that you requested, from *** *** *** *** ** *** ** ***, shows the following: Departs between: 4pm ? 12am? stops3h max layoverOvernight possible The return flight from *** ** *** *** *** *** *** shows the following details: Departs between: 3pm ? 11pm? stops3h max layoverOvernight possible This information was presented to you prior to purchase when you were asked to review your reservation, including the terms associated with cancellations or changesWhen you purchased your reservation, you agreed to those terms. The reservation was confirmed with a direct flight from *** to *** and returns from *** directly to *** with no connection/stop in both flights. However, despite of the restrictions, as a one-time exception, we can cancel this reservation for a refundShould you wish to cancel this airline reservation, please contact us at: 1-866-966-before 11:PM ET today, December 17, Cancellation or refund will not be available after this time. The Executive Office hours are 9:a.mto 8:p.mEastern Time, Monday through SundayYou will need to enter your Trip Number, which is ***, when you contact us. After the Executive Office hours, you may contact our Customer Service Department ** *** for assistance in cancelling this reservation. Please note that the number provided above is a United States phone number and you may incur toll charges when calling from outside the *** *** or ***. We look forward to assisting you and resolving your issue. Sincerely, *** ***Executive Offices