Stahl Construction Company

Complaint: ***
I am rejecting this response because: I purchased a insurance to cover an illness situation Stated in the insurance papers I received.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because I eventually stayed at the hotel and the sheets smelled like urine, the door didn't have a safe lock and there was a hole in wallI do not want another person to be tricked into staying at a lower tier hotel because of someone's advertising
Sincerely,
*** ***

Please see the reply we have provided to the customer belowThanks. Dear *** ***
*Thank you for taking the time to contact us regarding your unconfirmed reservation for Trip Number *** We are writing to let you know that we received your Revdex.com concern
in our Executive Offices. We apologize if we were unable to find a rental car partner willing to accept your requestWe verified that you card has not been chargedHowever; we have a few suggestions that might help you in booking a reservation You can resubmit your request; however, you will need to change your car type, pidate, or drop-off date. If you are unable to make any changes to your request, you will have to wait hours to try the same request again. Or you can select an itinerary where the price and rental car partner are already displayed prior to purchase. We apologize for the inconvenience and hope you find this information helpful. Sincerely, *** ***
*** ***

RevDex.com, Inc
We
have received the consumer’s additional comments. As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusionUnfortunately, there is nothing we can add to what has already been
stated in our previous correspondenceThe reservation was cancelled and a full
refund issuedWe are sorry that we are unable to assist the consumer any
further in this situation
Sincerely,
** ***
priceline.com

Complaint: ***
I am rejecting this response because: Those aren't the dates we entered.
Sincerely,
*** ***

Roman">A refund of $was issued for this purchase

Complaint: ***
I am rejecting this response because:This still does not help the situationPrice gouging is not a good business practice, just because the customer doesn't know any better doesn't excuse fair pricingFor priceline to claim that they have the best prices, overcharging by 50% is nowhere near fair or a great deal
Sincerely,
*** ***

Hi. Priceline uses a third party for all cruise bookings and customer service. We have forwarded the customer's feedback to our third arty cruise company and they have follwith the following response: We have sent the customer a new $coupon code on Friday evening via
his email, I also have called the customer and left him a voicemail

Thank you for contacting us regarding your hotel reservation at the *** *** *** *** * Stafford for Trip Number *** We are writing to let you know that we received your Revdex.com concern in our Executive OfficesAs I understand, you are requesting for a full
refund since you read some negative feedback about the hotel We researched your issue with the hotel and we were given an authorization to process a full refundI have processed the refund for the amount of USDOur system will process the refund within business dayBank processing time varies and may take few daysIf it isn't there after few days, we suggest you contact your bank When using one of our undisclosed hotel option, we provide hotel chain examples for illustration of what you may expect when choosing a star levelWe do indicate that the brands shown are only examples and may not be a part of our programEvery hotel is different and not all hotels within a certain chain have the same star level rating We apologize for any inconvenience and looking forward to serving all of your travel needs Sincerely, *** *** Executive Offices

Our record indicates that we have been in touch with the consumer and a refund was issued

Dear Mr***,
Thank you for your response
Your reservation has been cancelled for a full refund
The refund for USD was issued today, December 10, Your refund will be processed through our system within one business dayIf you need to check the status of your refund after
a few business days, please contact your financial institution directly to inquire about their processing time
Thank you for your email, and I hope you found my reply helpful
Sincerely,
Nico T***
Executive Offices

Dear Mr***
Thank you for taking the time to contact us regarding the
hotel component of your Vacation Package reservation at the *** *** ***t
for Trip Number ***
We are writing to let you know that we received your
Revdex.com concern in our
Executive Offices
We apologize for the difficulty you encounteredWe
understand your hotel was completely sold out of an Ocean View Deluxe room with
Queen sized beds that accommodate guestsWe reviewed your request and
verified that the hotel will provide you an alternative room typeYou will
have two separate Ocean View Deluxe King rooms on your travel datesYou are guaranteed
to have adjoining/connecting rooms and each room is guaranteed for double
occupancy at no additional costYou may use the same confirmation number for
both rooms upon check in
Furthermore, we would like to offer you a 15% Hotel
Express Deal Coupon that can be used on a future purchaseYou will need to
enter your Coupon Code at checkout then, click "apply" and your
discount will instantly be deducted from the total price in the Summary of
Charges
Your coupon code is *** and it expires by May 25,
Thank you for the opportunity to assist you and we hope
you find this information helpful
Sincerely,
*** ***
Executive Offices

Dear *** ***
Thank you for taking the time to contact us regarding
your reservation at the *** *** *** *** *** for Trip Number
***
We are writing you today to let you know that we received
your concerns from one of our Priceline Senior
agents
We understand your concern about intending to book the
reservation in Canadian currencyWe reviewed your issue and made a one-time
exception to refund the difference in currency if you had booked your
reservation in CanadianBased on the exchange rates on the day you booked your
reservation, we have come up to a difference in the amount of $A refund
request has been submitted to our management team and once approved, the refund
can take place within days
Thank you for giving us the opportunity to assist you and
we thank you for your time
Sincerely,
Frich A***
Executive Offices

*** *** *** Thank you for taking the time to contact us regarding your hotel reservation at the Aloft Winchester for Trip Number *** *** *** I am writing to let you know that we have received your Revdex.com concern in our Executive Offices We
understand that you have issues with these hotel reservation We thank you for your patience while we research this booking for youOur records show that you have disputed the charge with your bank/credit card companyThe case will be closed on April 10, We hope to be in contact with you to provide an update after April 10, We appreciate your patience while we continue to work to resolve your issue Sincerely, *** *** Executive Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meOnce I receive the refund this case can be closed .thanks
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:Date Sent: 4/14/6:06:PM Complaint: *** I am rejecting this response because: Those aren't the dates we entered. Sincerely, *** ***
Sincerely,
*** ***

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respondI am sorry that the consumer is not satisfied with the location of the confirmed hotel
With Priceline’s Express Deals/Name Your Own Price service, the consumer agrees to stay
in a property located anywhere within the shaded area disclosed on the website for the consumer’s selected area(s)
Priceline tells consumers that we will find a room in a hotel willing to agree to your offer price in the shaded area displayed on the priceline.com website for the consumer’s selected area(s)
The *** Hotel *** ***, located at *** *** *** *** ***, ** ***, is clearly located in the shaded area of the mapping guidelines for the city area labeled *** *** * *** ** ***
Consumers who wish to stay in a particular property or location, have the option to select a hotel from our Published Price service where consumers see a list of competitive prices across a wide range of hotels and can choose his/her hotel and location
Once again, thank you for getting in touch about this
Sincerely,
ND***
Priceline.com
This checkout page for trip number *** was submitted on 2015-10-20:16:
Please Review Your Request
Star Upscale Hotel
Which hotel will I get?
CheDate:
Saturday, October 24,
Check-Out Date:
Sunday, October 25,
Region
*** - *** *** **
City Areas:
*** *** * *** ** ***Downtown ***
CheTime:
Varies by hotelGuaranteed late night arrival if needed
Check-Out Time:
Check-out times vary by hotel
Room 1:
*** ** ***
Number of Rooms:
Guaranteed Amenities:
Fitness Center, Guest Score 7/or Higher
Number of Nights:
Offer Price Per Room, Per Night:
US$
Travel Insurance:
US$
Subtotal:
US$
Taxes and Service Fees:
US$
Priceline Hotel Coupon:
-US$
Total Charges*:
US$
Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired
Purchase Trip Cancellation/Interruption InsuranceCheck here to cover yourself in the event of unforeseen illness, injury, and job loss for only USDper room per nightDetails
*Prices are in US dollars
Important Information
All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed
Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund
If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your PayPal account the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your PayPal account will not be charged
The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price
Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives
For security reasons, and to indicate that you have reviewed your request, please initial belowRemember that you agreed to abide by priceline's terms and conditions regarding hotel rooms and the use of the priceline.com Web site by entering your initials when you submitted your original request
*** ***
I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of CoverageI have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

Dear *** ***,We apologize for any delay in providing the resolution to your concern.Please be advised that we are still working with *** Rent-A-Car in making attempts to resolve this issue for youWe hope to be in contact with you in three to five business days with a resolutionI
appreciate your patience while we continue to work to resolve your issue.Sincerely,Nico T***Executive Offices

I am in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond
When selecting an Express Deals reservation, the consumer is
provided with the guaranteed amenities prior to purchase
In this case,
the
consumer selected a reservation offering the following amenities
Amenities: Internet, Swimming Pool,
Free Parking, Pet Friendly, Restaurant, Business Center, Gym/Spa
Attached hereto, is a copy of the consumer’s initialed contract
page listing the amenities offered for the selected reservationFree parking
for the star *** *** *** hotel is not an amenity listed or
offered for the selected reservation
We thank you for the
opportunity to clarify
Sincerely,
** **
***
Contract Page
EXPRESS DEALS
3.5-Star
hotel in the *** *** *** Airport (***) Area
Amenities: Internet, Swimming Pool, Free Parking, Pet
Friendly, Restaurant, Business Center,
Gym/Spa
Guest Score: 8+
Check In: Fri, Jun 26,
Check Out: Sat, Jun 27,
Rooms: room for night
Room Rate: $per
room/night
Taxes & Fees: $
Discount: ($3.15)
Room Total: $$
Promo code applied: MOBILE
Guest Info (Room 1)
Li
IMPORTANT INFO PAGE
T axes and Fees Amount: $Prices are in USD
Cancel Policy This rate cannot be cancelled, changed or transferredRefunds
are not allowed
About Taxes and Fees
Important Information
Terms & Conditions
Privacy Policy
TERMS AND CONDITIONS PAGE
View taxes, fees & cancellation
policy ?
continue
We want you to love your hotelSo please read this important
stuff
All rooms will accommodate up to peopleRequests for bed
types (King, Queen,
Doubles, etc.) or other special requests (including preferences for smoking or nonsmoking
rooms) should be requested through your confirmed hotel and
cannot be
guaranteed by Priceline
Reservation is guaranteed for arrival on the confirmed che
date onlyIf you do
not cheon the first day of your reservation and you do not
alert the hotel in
advance, the remaining portion of your reservation will be canceled
and you will not
be entitled to a refund
The hotel that is booked may or may not be one that you have
seen during a hotel
search on pricelineAny sorting or filtering options previously
used will not apply to
this request
The reservation holder must present a valid photo ID and credit
card at check-inThe
credit card is required for any additional hotel specific
service fees or incidental
charges or fees that may be charged by the hotel to the customer
at checkoutThese
charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or
minibar charges) and are not included in your offer price
Hotel rooms purchased through priceline are not eligible for
frequent traveler points,
upgrades, vouchers, or other discounts and incentives
If your request is accepted, Priceline will immediately charge
your credit card the total
cost of your stayRooms purchased through priceline cannot be
cancelled, changed
or transferred and refunds are not allowedIf your request is
not accepted, your credit
card will not be chargedPrices are not guaranteed until
purchase is complete
I have read, accept, and agree to abide by
priceline.com's terms and conditions and privacy
policy
Initial
Here to Accep

Complaint: ***
I am rejecting this response because: Dear John, This response does not address my chief complaint that your website "adults per room" drop down menu did not accurately portray the product I selected. I was at an airport on phone with fifteen minutes to find a hotel before I lost all cell service on my international vacation and I relied on your business to secure a room for four adults at a safe and reputable hotel. I selected four adults from the drop down menu on your website. When I saw adults, I immediately called Priceline.com to correct the matter, indicating that I selected four adults from the drop down menu. Priceline.com indicated that we would have to work it out with the hotel. We called the hotel, and they stated that they do have rooms for four adults, but Priceline would have to book the room for four adults. I'm left with no choice and all risk. We get to the hotel, and they want to charge us an additional $a person ($total) to sleep four people in a room with two double beds. How would you feel if this was the start of your international family vacation?So I asked your team what the function of the "number of adults" drop down menu is. Your team advised me that there is no function (for the consumer) of the number of adults drop down menu. This is misleading and does not represent the product that I ordered. I am not pleased the service of your website or customer service, nor have I heard explanation of the fixes you plan to implement. I would like to hear what the proposed fixes are
Sincerely,
*** ***