Stahl Construction Company

Complaint: ***
I am rejecting this response because: I got an email from this company on May In the email it says the refund was done on May and can take up to business days to processToday is day of the business daysNo refund has appeared on my credit cardI will accept this offer, but they need to actually make the refund - not just say they are doing itIn the email, it does say "done today, May 2" so in the chance they have a typo in the email it could still be another couple of days but I do not want the complaint to show resolved until that refund is made
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: while I'm was and am aware that I agreed to the terms, what I do not agree to was the dateMy travel dates transferred to each offer that I clicked on except ( I discovered after booking) this offer! I don't expect a refund, but I do believe, after talking to the hotel, that you could have easily changed the dates to what I thought I was booking
Sincerely,
*** ***

*** *** ***
Thank you for taking the time to contact us regarding your *** Rent a Care reservation for Trip Number *** We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe apologize for the inconvenienceWe understand you are requesting for a refund because you were unable to use your reservation due to a medical emergencyWe reviewed your reservation and verified it is restrictedIn circumstances, the rental car company will tag you a no show and release the car if it was not picked up as scheduledThis is the standard procedure and your reservation is non-refundableWe can review your information further; however, we are unable to guarantee anythingWe would like to request for a copy of your medical certificate as proof of your inability to travelYou may send it as an attachment in reply to this emailThe attachment needs to be a PDF or JPG file no larger than megabytesAlso, you may send it to fax number ***We hope to hear from you soonSincerely, *** *** Executive Offices

Please see attached response and Contract page

Dear ***,Thank you for taking the time to contact us regarding your
quality issues at the
*** *** At *** with Request Number
***.We understand that you would like to be refunded in full;
however, the rate you purchased is restricted and refund is entirely up at the
hotel's discretionSince the hotel only agreed to refund half of the total
cost, we have processed the same.We are sorry we did not provide you the
answers you were looking for and we thank you for your
time.Sincerely,
*** **Customer Relations Specialist
This
contract for request number
*** was originally initialed on 2014-11-21:58:
Please
Review Your Request
Star Upscale Hotel, *** *** - *** *** Area
Which hotel will I get?
CheDate:
Friday, July 3,
Check-Out Date:
Monday, July 6,
Region
*** *** **
City Area:
*** *** - *** ***t
CheTime:
Varies by hotelGuaranteed late
night arrival if needed
Check-Out Time:
Check-out times vary by hotel
Room 1:
*** ** ***
Number of Rooms:
Number of Nights:
Offer Price Per Room, Per Night:
US$
Travel
Insurance:
US$
Subtotal:
US$
Taxes and Service Fees:
US$
Priceline Hotel Coupon:
-US$
Total Charges*:
US$
Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired
*Prices are in US dollars
We
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time of the day with last minute flight or hotel changes, luggage
locator services, cash transfers, medical assistance services and
emergency services
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I'd like to purchase Trip Protection for USDper room, per nightTerms and Conditions
No,
thanksI prefer to travel without Trip Protection
Important Information
All rooms will accommodate up to adultsRequests for bed
types (King, Queen, Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed
Reservation is guaranteed for arrival on the confirmed
chedate onlyIf you do not cheon the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund
If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requestedPlease note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requestedThe hotel that is selected may or may not be
one that you have seen during a hotel search on pricelineAny sorting or
filtering options previously used will not apply to this Name Your Own Price
requestPriceline will immediately charge your credit card the
total cost of your stayRooms purchased through priceline cannot be
cancelled, changed or transferred and refunds are not allowedIf
your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your
PayPal account the total cost of your stayRooms purchased through priceline
cannot be cancelled, changed or transferred and refunds are not allowedIf
your offer is not accepted, your PayPal account will not be charged
The reservation holder must present a valid photo ID and
credit card at check-inThe credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price
Hotel
rooms purchased through priceline are not eligible for frequent traveler
points, upgrades, vouchers, or other discounts and incentives
*** ***
I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of CoverageI have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy

We are writing to let you know that we have received your BetterBusiness Bureau concern in our Executive OfficesAs we understand, youdid not use the reservation and you would like to be refunded.We researched your issue and verified that the photo of the hotel showsas *** *** on *** ***
We contacted the hotel and they advisedthat *** *** *** *** *** *** was the hotel's name before butit was changed to *** *** *** about years ago.The hotel advised that the name they have outside their property is*** *** *** which is the name that we have on our websiteWealso verified with the hotel that you did not use the reservationYourreservation is truly restricted which is non-cancelable andnon-refundableThis information was provided on your contract pageprior to bookingWe requested for exception; however, they did notallow a refundWe apologize; however, the information about the hotel'sname on our website is correct so we will be unable to process a refund.We apologize for the inconvenience and thank you for your time.Sincerely,Executive Offices

I have received
the consumer’s additional commentsAs you requested, I have again reviewed
this matter to see if we overlooked anything that might support a more
favorable conclusionUnfortunately, there is nothing we can add to what has
already been stated in our previous correspondence I am sorry that we
are unable to assist the consumer any further in this situation.Sincerely,ND’***
Executive
Offices

Thank you for taking the time to contact us We are writing to let you know that we received your Revdex.com concern in our Executive Offices We sincerely apologize for the difficulty you encountered in submitting a requestWe reviewed your requests and confirmed your
requests for check in on September 8-got rejected and your credit card will not be chargedAs part of the request process, we authorize your card to verify that you have enough funds to cover the cost of your reservationYour bank might advise you that this is a pending transaction; however, it is an authorization, and it should automatically drop offAn authorization is not a charge, so it will not appear on your monthly statementYou will only be charged for your requests that are acceptedDepending on your bank, and in most cases, authorizations are removed within three to at most seven days As a gesture of goodwill, here is a 20% Hotel Express Deal coupon that you can use on a future purchaseYou will need enter your Coupon Code, *** at checkout then, click "apply" and your discount will instantly be deducted from your room subtotalIt expires by 11:PM Eastern Standard Time on August 1, This compensation is not intended to place a value on your experienceIt is meant to emphasize our commitment to you as our customer, and encourage you to use our website for your travel needs Thank you for your timeWe hope you find this information helpful Sincerely, *** *** Executive Offices

Dear *** ***
*
We are contacting you today regarding your reservation at
the *** *** *** booked under Trip Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand that
you
would like to be refunded for your canceled reservationWe apologize for any
inconvenience this may have caused
When we canceled your reservation per your request, we
informed you that a cancellation fee would be appliedIn order to qualify for
the low prices we provide, our hotel partners generally require that customers
agree to pay a cancel fee in the event they decide to cancelWe checked the
cancellation policy associated with your reservation and verified that your
reservation is non refundableWe also stated during the booking process that
you will be charged for the full amount at the time of bookingThis
information was provided on the contract page that you reviewed and initialed
prior to booking
As a gesture of goodwill, we contacted the hotel to
request for exception and they agreed to refund your reservationI have
refunded the $cancel fee back to the same card that was used to place
the requestYour refund will be processed by our system within one business
day and your bank will post the refund back to your accountBank processing time
varies so please check with them if you don't see the refund posted to your
account within the next few days
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you
Sincerely,
Joe A***
Executive Offices

The following response was sent to the
consumer on 2/20/2016:
","sans-serif">Dear Ms***,
Thank you for taking the time to
contact us regarding the reservation for Mr*** *** with *** ***
Car, for Trip Number ***
I am sorry to learn that you had to pay
a fee directly to *** in order to receive
unlimited mileage with this reservation
Please
provide us with your mailing address so we can send a check for this refund
Kindly reply back to this email with
the information
I apologize for the inconvenience and
look forward to hearing from you soon
Sincerely,
Berna A***
Executive Offices

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceOur record indicates that the consumer selected a Published Price rental car reservation with *** Rent-A-CarPayment for this reservation is due when the car is picked up and will be charged by *** Rent-A-CarWe have contacted *** Rent-A-Car on behalf of the consumer, and they have advised that all of their vehicles are based on first come, first serve availability, and they cannot provide a refund for the consumer’s new purchase with *** Rent-A- CarThe consumer may contact *** Rent-A-Car directly for any further assistance regarding this matterI am sorry that Priceline is unable to assist the consumer any further in this situation Sincerely, ND’Angelo Executive Offices

We have responded to the customer and the response is accurate based on our research of the issue. Please close this case as there are no other options we can offer to the customer given the facts of this complaint

Roman">Our records indicate that a refund in the amount of $was issued

Complaint: 1***
I am rejecting this response because: Although I understand that Priceline refuses to label items with special requirements efficiently so that people will unknowingly buy a ticket that they cannot use and end up having to buy another ticket, that itself is not why I am making this complaint I am making this complaint because even after I found out about the requirement and was pushed into *** (even though *** *** saw my trip itinerary and knew I would not be allowed back), I called Priceline and spoke to a representative who transferred me to a "manager" on December at 9:AM *** time I informed her of the situation and if I would need to change my flight back since it was similar I then told her that I was using a lot of long distance minutes because they kept putting me on hold, so she said they would call me back in a few minutes When she called me back at 9:AM on December 10, she informed me that I would not need to change my flight and that I did not need a *** ***a for my connecting flight back I asked if she was sure and she said yes, so I thanked her and continued with my travel until December at 9:56AM I called just to double check on my flight because I checked my email and I received two emails from Priceline stating that there were changes made to my trip itinerary according to my request or my flight was cancelled I never authorized any changes, so I called and spent minutes on hold at 9:AM trying to figure out what was going on, had another hour and minute phone call (most of which was on hold) at 10:AM, another minute phone call on hold,another minutes on hold at 11:AM, another minute phone call on hold at 12:16PM, an online customer help chat with *** another with *** another with *** another with *** another minute call on hold at 6:12PM, and another minute phone call at 6:28PM where I spoke to a "manager who said that he'd escalate it higher and that I would be contacted the next day regarding the issue since they informed me that the lady from Priceline I spoke to earlier gave me wrong information No one ever contacted me again, so I called again on December before my flight for another minute phone call at 6:31PM, was denied boarding to my flight so I tried to change the flight again at 7:18PM with a minute phone call which I was cut off from, called again on December at 11:52PM for minutes, received a call back from a *** at 12:AM for minutes while they changed my flight on December 21, had to call back at 12:for minutes, called back again at 2:54AM for minutes where they quoted me a new price and I accepted, received one more incoming call at 3:AM for minutes confirming my flight I then called at 8:00AM for minutes because I received an email stating that my flight was changed I ended up calling again at 8:07AM for after being cut off and when I finally got through, I asked if everything went through and the person I spoke to said everything was good That phone call lasted hour The next day (the day of my return flight at 9:AM), I received a call that I missed at 12:08AM I called back at 12:11AM and was informed that the previous agent quoted me the wrong price so I would not be able to take the flight and I was declined a flight change I requested a manager and was told to wait on the line, got cut off, and I called back at 12:37AM on a call that lasted minutes During the call I was told that the only other flight I could take would cost me ~$and that I would have to confirm now I was left with no other options after waiting on the phone for so long, so I took it just to get home on time Priceline does not acknowledge that I put in more than enough effort in order to resolve this issue It should have and could have been resolved had the first manager not lied to me about being able to take the flight back It could have been avoided had Priceline informed their customers Priceline is a TRAVEL AGENCY They should assist and present all travel information to users for the flight they are taking That's why we go to you guys I could have easily just booked my flight directly if I didn't need assistance in making my travel plans Also to be stuck for hours on the phone is bad business Also, my case was never escalated or responded to by anyone higher than the call center "managers" who helped me not one bit I don't know why they didn't change my flight when I called a week earlier And to lie to me and say that my new flight is confirmed only to find out a few hours before my flight that I was lied to about the price and now had to double it or miss my flight should be criminal This was supposed to be a great vacation, but Priceline's poor service made it a nightmare Now that I have tried this form of resolution my next question is where could I go to make a court complaint? Am I able to bring this to litigation? Small claims court? Am I now able to write a review or go to the media about this case? Can I include it in my travel blog? And *** Post has contacted me regarding the issue Would I be able to talk to them now regarding this disservice? I tried numerous times to resolve it I need resolution I have screen shots of everything! If you need further online chat documentation, phone call logs, and emails just let me know
Sincerely,
*** ***

I am writing to let you know that we have received your Revdex.com complaint in our Executive OfficesWe apologize that you were unhappy with your hotel accommodationsWe evaluate each participating hotel on many criteria, including cleanliness, guest satisfaction, décor, etcFrom
your comments, it appears that your hotel fell short of your expectationsWe appreciate your feedback and we have contacted the appropriate people at the hotel to share your concernsThe *** *** *** *** *** * *** *** *** has agreed to issue a full refund as a gesture of goodwill. The refund for $will be processed through our system within one business dayDepending on your bank's processing time, the refund may post to your account after a few business days. We look forward to serving your future travel needs. Sincerely, Executive Offices

Hello, they are asking for the reference # that I already provided here is again: ***.com ref# *** and email address is ***
Complaint: ***
I am rejecting this response because:
Hello, they are asking for the reference # that I already provided here is again: ***.com ref# *** and email address is ***
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: Should you take the time to review my initial chat and complaint with *** you will see that I have been saying the same exact thing from the beginningYour website allowed me to select a morning flight for a name your price ticket(s). If that is not or should not be an option for the name your price, ***ding, ding, ding something is wrong! Not only was I allowed to select morning flights, but other customers were able to do the same. I only initialed the box, because the website will not work if you do not put your initials in the box. Which is a bait to trap individuals. After not being able to select seats online, I checked directly with the airline. I was advised that the flight did not have any available seats, and that particular flight should not have been sold by Priceline; thus no seats can or will be assigned at the gate, because the flight is soldout. Rendering the connection useless. Again, I am aware that Priceline can change the departure flight and the connections that do not have seats. I will respond accordinglyYour statement of "we are unable to assist the consumer any further" is due to a lack of effort. You did not assist at all and did not try
Sincerely,
Rena Jefferson

I
have received the consumer’s additional commentsAs you requested, I have
again reviewed this matter to see if we overlooked anything that might support
a more favorable conclusionUnfortunately, there is nothing we can add to what
has already been stated in our previous correspondenceI am in
receipt of the complaint initiated by the above-mentioned consumer and
appreciate the opportunity to respondThe consumer selected a Published Price
rental car reservation with Sixth where payment is due upon
pick up directly with the rental car companyThe consumer/Bureau may contact
*** directly for any assistance related to this matter*** Rent a Car Phone number: ***?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /
*** Rent a Car confirmation number: ***
I
am sorry that Priceline is unable to assist the consumer any further in this
situation
Sincerely,
** ***
priceline.com

Dear Ms***,
We are contacting you today regarding your reservation at the *** *** * *** *** At *** *** *** booked under Trip Number ***
We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we
understand, you had some issues at the hotel during your stay and you would like to be refunded for your reservation
We contacted the *** *** * *** *** At *** *** *** and Pete, the Front Desk manager advised that they did not receive any complaint from you during your stayHowever, the hotel agreed to refund your reservationWe processed a full refund in the amount of $back to the same card that you have used to book the reservationYour refund will be processed by our system within one business day and your bank will post the refund back to your accountBank processing time varies so please check with them if you don't see the refund posted to your account within the next few days
Thank you for your feedback and rest assured that it will be noted and will forwarded for documentation and reference
We apologize for the inconvenience and thank you for giving us the opportunity to assist you
Sincerely,
Joe A***
Executive Offices

Thank you for taking the time to contact us regarding your hotel reservation at the *** *** *** *** *** Shore for Trip Number *** I am writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you have issues with this hotel reservation We understand that you are not happy with this policy and we really wish that we could give you the resolution that you are looking for; however, we truly are unable to honor the lower rate you found and process refund the price difference We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, *** *** Executive Offices