Stahl Construction Company

Complaint: ***
I am rejecting this response because: The reason I didn't have my latest insurance card with me was because I was toldby my *** *** insurance agent to leave it in my personal vehicle, which was parkedin *** Moreover, other rental car companies within the past few weeks all have accepted my "expired" card as valid proof, because all they need is my policy number and my insurance agent's phone numberHere are the reservation numbers from past rental car purchases via Priceline - 1*** *** - for your reference.Anyways, it was Sunday night at PM, and my insurance agent's officewas closed, so I asked the rental agent to see if I can have my wife email/fax aphotocopy of my latest *** *** insurance policy to them, but he said no, becauseit's not on the list of "acceptable" documents, and he showed me that list on a piece of paper. So I asked him if this "list" is disclosed any where, and he told meto go to *** ***-A-Car's web site and check it out. (So I later went totheir web site, but didn't see the list. Here's the link to their web site :***On their web site, it DID NOT mention anything about photocopies are unacceptable!)I then asked how come Priceline didn't give me a heads up, then he showed me this fineprint from the Priceline's agreement (I could tell that he's was following a "playbook", because he seems to know all the answers):"You may be required to show proof of transferable insurance for loss or damage to the rental vehicle that is valid in the state where vehicle will be rented Insurance from outside of the U.Swill not be acceptedPlease review the partner's policy information for additional details." Here's the complaint - Priceline needs to change the verbiage in this agreement from "MAY BE" to "MUST" in LARGE BOLD print, or whatever it takes to get customers' attention, because they will be in for a "sticker shock" later. Moreover, Priceline needs to provide a link to the rental car company website informing us what types of documents are considered "acceptable". Lastly, even if the customers DECLINE to buy insurance via Priceline, it means NOTHING to the rental car company Like I said, no where on ***'s web site is this information disclosed, but all the rental car agents have this list. So this begs the question - why NOT disclose this list publicly on their web site ? The link above DID NOT show this list - it DID NOT even say that photocopies are not acceptable. It seems to me that *** Rent-A-Car just pulled a "bait and switch" scheme on me- by luring me via Priceline (ie, bait), and then at the last minute, made me buy products I didn't need (switch) Instead of paying $ 122+/week for a small four door hatchback, now I'm paying $ 236+/week for it. Sure, the additional cost was due to the car insurance purchase, but that's because I was forced to buy it, not because I want toEven though I already DECLINED the purchase via Priceline, but that meant absolutely NOTHING to *** Rent-A-Car. I even asked the agent if I can amend my contract, few days later after my wife mail me these "acceptable" documents, and still agreeing to pay for the days which I "didn't have proper insurance" The rental car agent, and later the ***y's customer service rep, all said NO They all said the same thing - "I have only one chance to do it, and that's at the rental car counter". That begs this question - is *** Rent-A-Car really concerned about renters having valid insurance or do they just want to sell unnecessary products to renters ? That's why I'm rejecting this response, because I believe Priceline could've done better to protect consumers from their partners' bait and switch schemes like these
Sincerely,
*** ***

In order to locate the referenced
reservation and review this matter, please provide the digit Priceline request
number, as well as the email address that was provided at the time of purchase
Thank you,
N D***
Executive Offices

Dear *** ***
Thank you for taking the time to contact us regarding
Esther Godfrey's reservation at the *** *** Lynchburg for Trip Number
***
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices
We understand your
claim that you were guaranteed a
star property with a pool, a guest score of or higher, and 52% savings prior
to purchase. We also understand that you took a
screenshot of the amenities and the rating you saw while booking
We would like to request a copy of the screenshot for
reviewYou may send the information through fax at ###-###-#### or email at [email protected]. When you send the information through email, kindly send it in a PDF or JPG
file no larger than megabytes
We hope to hear from you soon
Sincerely,
Junko A***
Executive Offices

Please see the response we have sent to our customer. *** *** ***
*Thank you for taking the time to contact us regarding your stay at the *** *** *** *** for Trip Number *** We are writing to let you know that we received your Revdex.com concern in our
Executive Offices. We apologize for the difficulty you encounteredWe reviewed your information with the hotel and confirmed your reservation was usedThe hotel informed us that they made all attempts to address the issues you encountered during stay; however, they informed us that the reservation is non refundableThe hotel informed us, they would like to have the opportunity to change your impression of themThe hotel's Front Desk, *** offered a free night as a compensation for a future stayIt can be any date except, April 19-23, May 19-21, June 2-4, June 16-18, July 14-16, August 4-6, August 24-27, September 27-October You can approach the hotel staff directly at check in, provide them with your name along with a credit card under your name for incidentals and valid identification to claim your free nightIf you have further questions, feel free to call the hotel at ***
*Furthermore, we issued a refund in the amount of USD on November 10, This amount is equivalent to 20% of your total reservation cost as a compensationAlso, I would like to offer you a 15% Coupon that you can use on a future Hotel Express Deals purchaseYou will need to enter your Coupon Code at checkout then click "apply" and your discount will instantly be deducted from your room subtotalYour coupon code is *** and it expires by November 1, 2017. Thank you for the opportunity to assist you and we hope you find this information helpful. Sincerely, *** ***Executive Offices

Dear Ms***,
Thank you for taking the time to contact us regarding your reservation at the *** *** Plus *** *** for Trip Number ***
We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that
you are requesting a full refund of the reservation since you did not use it because you were reserved rooms with bed eachWe are sorry; however, we are unable to provide the full refund your are seekingWe reviewed your records and verified that the reserved rooms were the rooms requested during the booking processPrior to submitting the request, we presented you with a Contract Page to review and initialThis contract has the following details of the room, right under the Important Information:
"Room Description: Queen Bed Hot Deal - Queen Bed, Non-Smoking, Microwave And Refrigerator, 32-Inch Lcd Television, High Speed Net, Full Breakfast"
For your reference, a copy of your Contract Page has been sent in a separate e-mail
In addition, we contacted the hotel and they informed us that rooms reserved were usedHowever, as goodwill, they allowed a refund for 50% of your total reservation costThis refund has been processed on September 9, The refund will be processed through our system within one business dayIt is your bank that will post the refund to your accountBank processing time varies, so please check with them if you do not see the refund in your account within a few business days
We are sorry we did not provide you the answers you were looking for and we thank you for your time
Sincerely,
Berna A***
Executive Offices

Complaint: ***
I am rejecting this response because: I believe I picked the correct destinationThe system returned the destination which I didn't pickAfter I review and put my initial for ***, the system took me some time to process my request and finally I saw the wrong addressThis is a problem with their systemAnd yet, I reported the problem within few minutes and it didn't cost the company anything and they shouldn't charge me anythingNow they charged me $for the ticket and the carAnd they forced me to but the ticket again on their website and I did that and it costed me more.
Sincerely,
*** ***

Very misleading way of doing businessThe old bate and switchI will never again use Priceline
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond
Priceline offers a variety travel service options, including reservations that permit cancelations
When selecting a reservation, the consumer is provided with
the cancel policy associated with each reservation
In this case, the consumer selected a reservation that provided greater savings and less flexibility
Attached hereto is a copy of the consumer’s contract page authorizing the non-refundable, non-changeable terms and conditions of the selected reservation
I appreciate the opportunity to clarify
Sincerely,
ND***
***
3.5-star hotel in the *** * *** *** ***
- *** *** area
Check In: *** *** *** ***
Check Out: * *** *** *** ***
Rooms: room for nights
Your Bid: $per room/night
Taxes & Fees: $
Room Total: $
Have a promo code?
Guest Info (Room 1)
***
Billing Info
***
*** *** ** ** *
***
***
***
Credit Card Info
XXXXXXXXXXXXXXXX
Expiration Date and Security Code
IMPORTANT INFO PAGE
View taxes, f ees & cancellation policy ?
Guest name and billing name are the same
Sign in for faster checkout!
United States
continue
T axes and Fees
Amount:
$
Prices are in USD
Cancel Policy
This rate cannot be cancelled, changed or transferredRefunds are not allowed
TERMS AND CONDITIONS PAGE
We want you to love your hotelSo please read this important stuff
All rooms will accommodate up to adultsRequests for bed types (King, Queen,
Doubles, etc.) or other special needs (including preferences for smoking or nonsmoking
rooms) should be requested through your confirmed hotel and cannot be
guaranteed
Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not
cheon the first day of your reservation and you do not alert the hotel in
advance, the remaining portion of your reservation will be canceled and you will not
be entitled to a refundGuaranteed late night arrivalCheck-out time varies by hotel
If priceline accepts your price, priceline will book your reservation in a property with
an equal or higher star level than you requestedPlease note it is possible that the
hotel you are booked in could be a Resort, which will meet or exceed the minimum
qualifications of the star level you initially requested
The hotel that is selected may or may not be one that you have seen during a hotel
search on pricelineAny sorting or filtering options previously used will not apply to
this Name Your Own Price requestPriceline will immediately charge your credit card
the total cost of your stayRooms purchased through priceline can not be cancelled,
changed or transferred and refunds are not allowedIf your offer is not accepted, your
credit card will not be charged
The reservation holder must present a valid photo ID and credit card at check-inThe
credit card is required for any additional hotel specific service fees or incidental
charges or fees that may be charged by the hotel to the customer at checkoutThese
charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in your offer price
Hotel rooms purchased through priceline are not eligible for frequent traveler points,
upgrades, vouchers, or other discounts and incentives
I have read, accept, and agree to abide by ***'s terms and conditions and privacy
policy
Initial Here to Accept **

Dear
***,
We are sorry to hear that you are dissatisfied with the rating for the *** *** *** *** *** ***
We reviewed our records and found that your selected reservation did not offer
or guarantee that the hotel you will receive will have a rating of 8+For
your
reference, a copy of the contract page has been sent in a separate e-mail
Also, we evaluate each participating property on many different criteria,
including cleanliness, guest satisfaction, decor, etcWe screen participating
hotels carefully and update our information constantly to ensure that you
always receive the best available hotel
While placing your request, you agreed to accept any star hotel within the
area you selectedYour hotel does have a star rating
All properties offered through priceline.com have been evaluated according to
the specific star level standards that we have developed exclusively for our
program and described on our websiteWhile you may feel that this property
should have a different star rating or is rated differently by other groups, we
are confident that our evaluation of this property will meet your expectations
We hope you found our reply helpful!
Sincerely,
*** **
Customer Service Specialist

I am writing you today regarding your hotel reservation at the Courtyard By Marriott Somerset under Trip Number *** I am writing to let you know that we have received your Revdex.com complaint in our Executive OfficesI am sorry for any confusion regarding the
cancellation policy associated to your reservationI checked our records and see that we clearly stated on your cancellation policy that you can cancel your reservation for a full refund up until noon on Wednesday, July 26th (local hotel time)Because you were unable to cancel prior to noon on Wednesday, July 26th (local hotel time), the option to obtain a full refund was no longer available Your cancellation policy further stated that if you decide to cancel your reservation anytime between noon on Wednesday, July 26th and noon on Friday, July 28th (local hotel time), the hotel requires payment for the first night's staySince you booked your reservation for one night, it means the whole prepaid amount would have been charged if you opted to cancel the reservation when you called us on July 26, As a one-time exception, we have made a decision today to refund your reservation in fullThe refund for $may post to your account after a few business days, depending on your bank's processing timePlease note that this refund was offered to you by priceline out of goodwill, as the hotel was unable to make an exception to the policy and still collected full payment for your reservation I hope you have a wonderful day, and please feel free to respond to this email if you have any questions Sincerely, *** *** Executive Offices

Complaint: ***
I am rejecting this response because:There was an issue with the computer system and I have a sceeenshot if one of errors from around the time of the transactionI drove hours through the night to check into the hotel because I was charged and was not going to get a refundThis was a huge inconvenience and was not part of my travel plans.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: Priceline is approaching this case from a bizzare point of viewHow can a service not be provided and money be kept? You either provide a service and take the money, or you don't provide a service and you give the money backPriceline refused to accept my dispute when they did not match their advertisementI accepted this fact and decided to keep my reservation and stay at the hotelHowever, on my way to ***, I called the hotel to confirm my reservationI was told that Priceline had cancelled it.How? Why? No one contacted me to tell me it had been cancelledI was on my way to a new country without a place to stayI called Priceline immediatly, and they refuesed to roll over the funds from the cancelled reservation to a new one or to refund meI was left without money, and a place to sleepThey left me in a very vulnerable and defrauded state in a different countryPriceline should have reinactived my reservation, or given my money back.My hotel reservation was cancelled without my knowledgeI was left without a place to sleepI was not offered a place to stay in exchangeAnd now, Priceline still refuses to refund me my money ($1,172.32)THIS IS SERIOUS FRAUDWhere is consumer protection? Where is justice? I will not stop until I get my stolen money back
*** ***

Dear *** ***,
Thank you for taking the time to contact us regarding your rental car
reservation with *** Corporation for Trip Number ***
We are writing to let you know that we have received your RevDex.com concern in our Executive Offices
We understand that you have issues with this rental car reservation
We apologize that you were unhappy with the car you received from ***
CorporationWe contacted our rental car partner to share your concerns
We expect our rental partners to treat customers that use our service
with the same courtesy given to any other customer*** Corporation
would like to extend their apologiesThey advised that the car you
received is one of their new carsThis car has been rented to all
customers regardless of where they book their reservationsIn addition,
*** Corporation verified that customers should contact their ***
Emergency Roadside Service for issues/assistance regarding the vehicle
received from their countersTherefore, we are unable to provide a
refund/compensation for this reservation
We are sorry we did not provide you the answers you were looking for and
we thank you for your time.
Sincerely,
Jenn H***
Executive Offices

Dear *** ***
Thank you for taking the time to contact us regarding
your hotel reservation at The *** *** for Trip Number ***
I am writing to let you know that we have received your
Revdex.com concern in our Executive Offices
We understand that you have issues with this hotel
reservation
We apologize for the inconvenienceSince we are unable
to reinstate a canceled reservation, you may visit our website, www.priceline.com, to book a new hotel
reservation with the same star level (stars) and dates (June 25-26, 2016) on
your original reservation so that we can refund the price differenceOnce you
have a new hotel reservation, please provide us the new Trip Number by
responding to this email
We look forward to assisting you and resolving your
issue
Sincerely,
Jenn H***
Executive Offices

HiPlease see the response below that we have sent to our customer. Thanks. Dear *** ***
*Thank you for taking the time to contact us regarding your airline reservation for Trip Number *** I am writing to let you know that we received your Revdex.com
concern in our Executive Offices. I understand that you requested to cancel the ticket of *** *** ***; however, instead of receiving the refund that was promised, an additional $was posted on your accountI truly apologize for this inconvenienceI reviewed your record in our system and it shows that the ticket of *** *** *** has already been cancelledAs promised, $will be refunded for the remaining value of his ticketAlso, you will be refunded for the additional $charge that was incorrectly placed on your account. A total refund of $was processed today, December 30, It will be processed by our system back to your bank within business day; however, since bank processing time varies, kindly check with them if you do not see the refund in your account within a few days. We again apologize for the inconvenience and delay, but I hope you find this information helpful. Sincerely, *** ***Executive Offices

Complaint: ***
I am rejecting this response because:My issue is not with the terms of the agreementMy issue is that the room was not as advertisedThe room was advertised as being within the *** *** DistrictIn fact, the room is NOT in *** *** District, but in *** District*** *** is a safe district, while *** is a crime-ridden districtThe room was advertised in a misleading way, and as soon as I realized this, I called to cancel the reservationbut the hotel refusedIn fact, the reviews on Priceline were also misleading, though I notice now they have changed them, but when I made the reservation the reviews were not as negativeWhen I went to *** the property for directions, reviews literally said, "Beware." I cannot subject my child, nor myself, to the kind of environment that exists at this hotel in the *** District of *** ***. Please see attached screenshots showing that the hotel is advertised as being in *** ***This is extremely misleadingI have used Priceline several times in the past and have always been satisfiedI thought this was a reputable site and that the hotels were trustworthy.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that though this resolution is not satisfactory to me, there isn't anything I can do about it other than never give Priceline my business again and ensure that all of my family and friends are told to beware of their service.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

*** *** *** *** *** *** **
*** ***
*** *** Greetings - I wanted to reach out about a recent claim I filed (***. I have received a refund of the amount that was required in order to correct the billing issues I had as a result of
using their service. The claim can be closed at this point. I am not sure if others have reached out about their experience using booking.com (or priceline.com), but man it was terrible. Had I not paid attention to my bill I would have never seen that they promised me a different rate than what I was charged. Then to add insult to injury I really had to drive follow up and follow through on rectifying the situation, until I filed a complaint with you. I am not sure if you are able to influence at all - but their service has been less than acceptable and concerns me for the experience of others. I would urge you to pay attention to any further claims regarding incorrect charges or their best price guarantee (unfortunately there was a hotel credit available had I booked directly, that they would not honor). I appreciate your consideration and help in having reached resolution. If you have any questions please don't hesitate to reach out Thanks! Stephanie Weimar

HelloPlease see the response below that we have sent to our customerThanks. Dear Ms***,Thank you for taking the time to contact us regarding your airline reservation for Request Number ***.We are writing to let you know we received your Revdex.com complaint in our
Executive Offices.We apologize for the difficulty you encounteredWe understand you are requesting for a compensation because you advised the airline was unable to get your luggage to your destinationWe reviewed your information and confirmed you will need to contact *** Airways directly for assistance at ###-###-####The carrier is responsible for getting your luggage to your destinationKindly ask them for their "Contract of Carriage" which clearly outlines the airline's responsibilities regarding your baggageAlso, most airlines will arrange for delivery of delayed luggage, as long as you file a baggage claim at the arrival airport and the bags were tagged to your destination airportKindly have your airline confirmation numbers, *** and *** ready when you call.Thank you for your time and we hope you find this information helpful.Sincerely,Junko A***Executive Offices