Stahl Construction Company

Roman">The reservation was cancelled and a refund of USD was issued

Dear *** ***,We wanted to take this time to contact you in regards to your hotel reservation at the *** *** booked under Trip Number ***.We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesWe thank you for your
patience while we research this booking for youWe have been in contact with the *** *** and are currently making attempts to resolve this issue for youWe hope to be in contact with you as soon as we receive a response from them.We apologize for any inconvenience and thank you for your patience while resolving this issue.Sincerely,*** **Executive Offices

Dear Ms***,
We are contacting you today regarding your airline
reservation for Trip Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand that you
have some concerns
about our Best Price GuaranteeOur Best Price Guarantee
applies to every Air, Hotel, Rental Car, Cruise and Vacation Package sold on
priceline.comIf you find a lower price for the same itinerary, we'll refund
100% of the differenceThe lower price, including taxes and fees, must be
available to the general public for booking on a website in the same currency,
using the same form of payment and from the same point of sale as your original
reservation when you call us
The lower price must be an exact match to the itinerary
booked on priceline.com, including offering of a comparable cancellation
policy
For airline reservations, the lower rate must be on the
same airline, flight numbers, travel dates, airports, number of ticketed
passengers, cabin and class of service
We understand that you found a lower rate for your
reservationFor us to further research the issue, please send us a copy or a
screenshot of the same exact itinerary with the lower rateYou may send it as
an attachment in reply to this emailThe attachment needs to be a PDF or JPG
file no larger than 2MBAlso, you may send it to fax number ***
We apologize for the inconvenience and hope you found
this information helpful
Sincerely,
*** ***
Executive Offices

Dear Mr***,
Thank you for taking the time to contact us regarding your flight reservation for trip number ***
We are writing to let you know that we have received your Revdex.com concern in our Executive Offices
We see that your issue has already
been resolved by one of our Air Travel Services agentsShould you require additional assistance with your Priceline Hotel Reservation, please feel free to reply to this e-mail
Thank you for contacting usI hope you have a wonderful day
Sincerely,
*** ***
Executive Offices

HiPlease see the response below that we have sent to our customer. Thanks. *** *** *** We are contacting you today regarding your reservation at the *** *** *** *** *** ***r booked under Trip Number *** We are writing to let you know that we have
received your Revdex.com concern in our Executive OfficesAs we understand, you were advised when you booked the reservation that it's refundable if canceled hours prior to check in but the hotel did not allow a refundWe apologize for any inconvenience this may have caused. We reviewed your reservation in our system, and verified that you placed a request with one of our affiliates, Choose A RoomWe apologize; however, you will need contact Choose A Room directly to discuss your issuePlease contact them directly at 1-866-460-and when prompted, press to speak with their Sales Department since they are the ones that booked your reservationThey will be able to pull up your reservation and assist you with a resolution. We apologize for any inconvenience and thank you for giving us the opportunity to assist you. Sincerely, Joe Aguillon Executive Offices

I have received the consumer’s additional comments. As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondence We are sorry that the consumer’s selected reservation is non-refundable and non-changeable and we are unable to assist the consumer with a change or a refund
Sincerely,
** ***
priceline.com

HiPlease see the response we sent to the customer below. Dear *** *** Thank you for taking the time to contact us regarding the cancellation of your cruise reservation for Trip Number *** I am writing to let you know that we have received your Revdex.com
concern in our Executive Offices. We see that your issue has already been resolved by one of our Customer Relations representatives. The refund will take about 7-days up to billing cycle to appear on his statementDepending on your billing cycles, you can expect this refund on one of your next two billing statements. I hope you find my reply helpful and we thank you for your time. Sincerely, J*** ***Executive Offices

Dear Mr***,
Thank you for taking the time to contact us regarding
your reservation at the Holiday Inn Knoxville West At Cedar Bluff for Trip
Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive
Offices
We understand that you would like to get a refund of
$for applying for the Priceline *** ***Card-members will receive a
one-time bonus award of 5,Points if the first purchase or balance transfer
on the Account posts within the first days from the date the Account is
openedBonus Points will be posted at the close of the first billing statement
after the initial qualifying purchase or Balance Transfer is madeIf you have
additional questions, you will need to contact Barclay?s customer service team
directly for further assistanceTheir phone number is *** *nd their
website address is:
***
*
We apologize for any inconvenience and we thank you for
your time
Sincerely,
Frich A***
Executive Offices

Dear Ms***,
Thank you for taking the time to contact us regarding the cancelation of your reservation at the *** *** & *** *** *** for Trip Number ***
I am writing to let you know that we received your Revdex.com concern in our Executive OfficesAs I
understand, a hotel representative has informed you that they are waiving the cancel fee
Our record shows that the hotel imposed the cancel policy stipulated on your contract, and charged as equivalent to night of your reservation as penaltyPrior to booking the request, we presented you with a Contract Page for review and initialThe contract includes the Cancel PolicyPart of the Cancel Policy states that, "If you decide to cancel your reservation anytime between noon on Thursday, October 15th and noon on Friday, October 16th (local hotel time), the hotel requires payment for the first night's stay."
I am so sorry that you were unable to cancel the booking in time, to avoid the penaltyHowever, I can try and further investigate your concern with our hotel partnerWould you kindly provide me the name of the hotel representative you spoke with, as well as, the date and time you called them and got the said advice
We apologize for the inconvenience and I look forward to hearing from you soon
Sincerely,
Berna A***
Executive Offices

Roman">Our records indicate that a refund for $was issued on June 3,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear *** ***,
Thank you for contacting us regarding your vacation
package booked under Trip Number ***
We are writing to let you know that we have received your
Revdex.com concerns in our Executive OfficesWe understand you are requesting
compensation for your departure flight being cancelled and rescheduled
We contacted *** *** on your behalf and were advised
that they will provide you with travel vouchers that you can use to purchase
new flights with ***You will have days for the date of issue (May
30) to redeem the voucherThey were unable to provide
the value of each voucher, and advised that you will find out the amount once
you request to use themTo use the voucher, you will need to contact *** *** directly, or book through their websiteBelow are the voucher
numbers:
*** * *** * ***
*** * *** ***
*** * *** ***
*
Thank you for choosing to email us todayI hope you
found my reply helpful! Please email us again if you need anything else.
Sincerely,
Teddi C***
Executive Offices

We understand that you are disputing the response we provided to the Revdex.com concern that has reached our Executive OfficesWe work really hard to avoid any confusion when customers use our websiteIn order to book a reservation we require that you review your reservation details, with its terms and conditions, including the total cost of the reservation, prior to entering your billing informationIn this instance our records show that the information was reviewed and you submitted the requestBy submitting the request for booking, you indicated that you agree to the terms stipulated, as well as the cost of the reservation Once again, our apologies that we are unable to offer a refund or change a part of the rate you booked through our website Sincerely, Executive Offices

How? I have the screen prints
Revdex.com:
I have reviewed the response made by the business in reference to complain* ** ***, and find that this resolution is satisfactory to me
Sincerely,
*** **

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondence The consumer's contract page provides the following disclosureI am sorry that Priceline is unable to assist the consumer any further in this situation
Sincerely,
** ***
priceline.com
Collision Damage Protection
Collision Damage Coverage, available through Priceline.com is an affordable alternative to waivers or insurance offered by many Rental Car providersOur plan coverage is primary and provides benefits including collision, theft, vandalism and much morePriceline.com has partnered with *** *** *** *** *** to offer customers this valuable coverage at $per day*To review the Description of Coverage click here
The Collision Damage Coverage plan provides $35,in physical damage coverage.This coverage is offered per vehicle per day and includes cost of repairs for collision or comprehensive damage to a rental car, up to the limit of coverage, for which the car rental contract holds you responsibleObligations you assume under any agreement or acting in violation of your car rental agreement are not covered under the planThe car must be rented from a licensed auto rental company
Cancellations with 100% refund will be permitted for Collision Damage Coverage up until the pickup time you requested in your rental car reservation
*For customers with a New York State billing address the fee will be $per day
$per day*
close window
Collision Damage Coverage
For additional information regarding the plan, call Aon Affinity at or
Office Hours: 8:AM - 10:PM ET, Monday - Friday, 9:AM - 5:PM ET, Saturday
Important: This program is effective when the appropriate plan cost has been paidPlease keep this document as You will not receive any other coverage materials
Underwritten by: *** *** *** *** *** - *** *** * *** *** *** ** *** - (Hereinafter referred to as “the Company”)
Plan Number ***
This Certificate of Insurance describes the Collision Damage Coverage and Emergency Medical Evacuation, Medical Repatriation and Return of Remains benefits underwritten by *** *** *** *** ***, hereinafter referred to as the CompanyIt provides the Insured with specific information about the benefit he or she purchased
Table of Contents

Complaint: ***
I am rejecting this response because: this situation is Clearly not my fault ! Regardless of the contract THIS WAS A GLITCH on the Priceline business website behalf I never received a confirmation email regarding this flight because it was never accepted and routed me to look for other deals! I have to be accommodated for the business's mistake! This is incredible that you will just take my money in a situation that was clearly your websites error on top of supporting evidence to prove so! SOMETHJG MUST CHANGE I WILL NOT STOP UNTIL I GET MY MONEY BACK! This is horrible for a company to do this executive needs to make and accepting according to the proof that was provided !!!
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: How can a business advertise a flight to depart between 6am-10pm and arrive no later then 12:30am the next day when the car rental companies close at 11pm and don't reopen till after 6am or laterI feel that would be advertisement and not in complianceHow am I supposed to know that the car rental company's close at at this airport? I fly frequently and most rental car faciltys are open hoursPriceline even offered a rental car purchase once I purchased the ticketI checked around for a lower price on other websites for rental car and learned they close at and none of them opened till after 6am and my departure flight was 6am so that would mean I need to be there hour to two hours prior upon my return flightThere was a couple places that a key drop box for return flight since before 6amI was not able to make a rental reservation due to the flight timesI also tried to contact a couple rental car agency's by phone there in *** to see what happens if you don't make it to pick up car by and if anyone would still be there and had no luck I was told they close at 11pm and it was a chance I would have to takeWe all know that when a plane is scheduled to land at a certain time then you don't pick up rental car at the same time and Priceline was offering me a rental with the arrival times of the scheduled and departure times and it at least takes plus minutes to DeBoard a plane and walk through airport to get to rental car counter or shuttle to rental car facility if it is off site from airport and that's if the flight is on time and not delayedThe flight actual landed at 10:pmI contacted Priceline shortly after purchase to change the departure because I did not want to be stuck at the airport or have to be put out more money for a hotel room and my final destination was two hours away but all I got was the run around and not a care in the worldI'm requesting a refund of the ticket, exchange it for another trip or a credit for future useI would not purchased this ticket if I had knownI would like to resolve this issue so that it don't happen to future customers. Thank you!
Sincerely,
*** ***

We researched further and found that you already have assigned aisle seats that were reserved on Nov 22, Your seat assignments were sent in a separate email We apologize that the seats assigned are not available on our websiteWe have escalated this to our appropriate
department and they are actively working for a fixWe also would like to apologize that the previous agents you spoke with failed to determine that you already have an existing assigned seats *** *** allows you to bring carbag and personal item for as long as it fits into the overhead bin or under the seat in front of you and in most cases may not exceed linear inches (cm) in combined length, width and height, including any handles and wheelsDepending upon size of the aircraft , carbags that fit the allowed size restrictions may be gate checked, during the boarding process and returned upon deplaning Thank you, Mr***, for taking the time to notify us of this situationWe hope to have the privilege of serving your future travel needs under more pleasant circumstances Sincerely, Executive Offices

Complaint: ***
I am rejecting this response because my cancellation was immediate and the car rental *** was more than willing to cancel my reservation When I spoke to them(Priceline) that evening I was given the round around of telling me to call *** I told them that it was made in error Since this was my first experience with Priceline I feel they should extend the courtesy to refund my money after the treatment I received from their customer representatives.I really feel they just took my money and I would really like to get my refund
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***