Stahl Construction Company

We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you were charged more than the booked rate and are requesting for a refund for the additional charges placed to your account for this rental car reservation. Your
concern was reviewed by *** Corporation and it was found that you accepted the Liability Insurance Supplement and, instead of returning the vehicle to the booked location (*** ***, you returned it to *** ***The rental car company found the charges for Liability Insurance Supplement and Inter City Feeto be valid and respectfully declined your request for a refund. Emailed separately are copies of your rental agreement and invoice for your reference. We are sorry we did not provide you the answers you were looking for and we thank you for your time. Sincerely, Executive Offices

We are contacting you today regarding your Delta Airlines ticket booked under Trip Number *** We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you would like to be refunded for the USD cancel
fee The cancel fee is supposed to be non-refundableHowever, as a gesture of goodwill, we made an exception and processed a refund for the USD cancel feeBank processing time varies so please check with them if you don't see the refund posted to your account within the next few days We apologize for the inconvenience and thank you for giving us the opportunity to assist you Sincerely, *** *** Executive Offices

Dear *** ***
Thank you for contacting us regarding your reservation at
the *** *** and Spa booked under Trip Number ***
We are writing to let you know that we have received your
Revdex.com concerns in our Executive OfficesWe understand you are unhappy
with the
additional fees charged by the hotel
Prior to submitting your request, we stated on the
contract page:
The reservation holder must present a valid photo ID and
credit card at check-inThe credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by the
hotel to the customer at checkoutThese charges may be mandatory (e.g., resort
fees) or optional (parking, phone calls or minibar charges) and are not
included in your offer price
We confirmed that you saved $USD or 23.21% with
your offer price
We are sorry if you are unhappy with the additional
charges; however, we are unable to offer a refund back to your credit card as
requested
I know you expect a different answer; however, there are
no other options that I can offer because of the restrictions
Sincerely,
*** ***
Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I am very happy to hear from business that my issue is resolved
Sincerely,
*** *** ***

Dear Mr***
Thank you for taking the time to contact us regarding the
taxes and fees we charge for a prepaid hotel reservation
I am writing to let you know that we have received your
Revdex.com concern in our Executive Offices
For prepaid
hotel reservations, we will charge your
credit card directly in the currency you selectedYou will be informed on our
website whether we are charging you directly or are passing your credit card
information to the hotel to secure your reservationIn connection with
facilitating your hotel transaction when Priceline charges your card, the
charge to your payment method will include a charge for Taxes and Service Fees
This charge includes an estimated or anticipated amount to recover the amount
we pay to the hotel in connection with your reservation for taxes owed by the
hotel including, without limitation, sales and use tax, occupancy tax, room
tax, excise tax, value added tax and/or other similar taxesIn certain
locations, the tax amount may also include government imposed service fees or
other fees not paid directly to the taxing authorities but required by law to
be collected by the hotelThe amount paid to the hotel in connection with your
reservation for taxes may vary from the amount we estimate and include in the
charge to youThe balance of the charge for Taxes and Service Fees is a fee we
retain as part of the compensation for our services and to cover the costs of
your reservation, including, for example, customer service costsThe charge
for Taxes and Fees varies based on a number of factors including, without
limitation, the amount we pay the hotel and the location of the hotel where you
will be staying, and may include profit that we retain
Except as described below, we are not the vendor
collecting and remitting taxes to the applicable taxing authoritiesOur hotel
suppliers, as vendors, include all applicable taxes in the amount billed to us
and we pay over such amounts directly to the vendorsWe are not a co-vendor
associated with the vendor with whom we book or reserve our customer's travel
arrangementsTaxability and the appropriate tax rate and the type of
applicable taxes vary greatly by location
For transactions involving hotels located within certain
jurisdictions, the charge to your debit or credit card for Taxes and Service
Fees includes a payment of tax that we are required to collect and remit to the
jurisdiction for tax owed on amounts we retain as compensation for our
services
Depending on the property you stay at you may also be
charged (i) certain mandatory hotel specific service fees, for example, resort
fees (which typically apply to resort type destinations and, if applicable, may
range from to USD or its equivalent per day), energy surcharges,
newspaper delivery fees, in-room safe fees, tourism fees, or housekeeping fees
and/or (ii) certain optional incidental fees, for example, parking charges,
minibar charges, phone calls, room service and movie rentals, etcThese
charges, if applicable, will be payable by you to the hotel directly in local
currency at checkoutWhen you check in, a credit card or, in the hotel's
discretion, a debit card will be required to secure these charges and fees that
you may incur during your stayPlease contact the hotel directly as to whether
and which charges or service fees apply
Please note that we are unable to facilitate a rebate of
*** *** *** *** *** ***") for customers booking
Canadian hotel accommodations utilizing our services
Effective January 1, 2011, *** *** *** *** * *** *** *** **
*** * ***per person, per night (maximum of
nights)The law requires that hotels collect this tax directly from guests
upon check-outThe tax amount, subject to change, will vary by hotel depending
upon the star rating assigned by the Italian government, which may vary from
the star rating assigned by priceline.com
In addition, the Travel Insurance for $per nights protect
yourself against unforeseen illness and injuryThe full coverage of the
insurance is presented to customers prior to purchase
I hope you find my reply helpful and we thank you for
your time
Sincerely,
Jenn ***
Executive Offices

Complaint: ***
I am rejecting this response because:Priceline.com takes advantage of customers, When I booked hotel, they gave me very short time to finish the booking, so I did not have time to read the cancelation policyAlso in the cancelation policy, no sentence saying: If you check out earlier than the scheduled time, you can not get refund for the rest daysIf I live over the booking days, I need pay more moneyWhy I check out early, a big company does not refund for the rest of days?Please help me to correct the policy of Priceline for all customers in future.
Sincerely,
*** **

*** *** ***
Thank you for taking the time to contact us regarding
your vacation package for Trip Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices
We understand that you are
requesting to expedite the
refund as advised due to your flight being delayedWe forwarded your issue to
our travel services teamThey contacted *** *irways who advised that the
refund will be processedHowever, they advised that it may take up to weeks
for the refund to appearWe will continue working with your airlines and will
contact you back once a resolution has been made
We apologize for the inconvenience and we look forward to
resolving your issue
Sincerely,
*** ***
Executive Offices

We contacted both airlines, *** and *** ***, both of them advised that the customer is all set and that the correct spelling is reflecting to both; specially for the return

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and although frustrating that the transaction was not handled appropriately in the first place, find that this resolution is satisfactory to meI would be hesitant to us Priceline as a booking agency in the futureThe only appeal to using Priceline at the time was the on-board credit and this was only awarded after phone calls and complaints.
Sincerely,
*** ***

Dear Ms***
We are contacting you today regarding your reservation at
the *** *** *** booked under Trip Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesAs we understand,
the
hotel provided you a lower rate and you would like to be refunded for the
difference
We apologize; however, because of the low rates you
received your reservations are not eligible for any partner sponsored
promotions including corporate or convention rates, coupons, vouchers, free
days, or discountsLoyalty Programs are at the discretion of the hotelWe
contacted the hotel; however, they did not allow a refund for the rate
difference
We also verified that the rate provided on the hotel's
receipt is the Priceline's rate and the front desk should not have shown you
our rate
It is a specially negotiated rate with the hotel that is
normally not available to the general publicWe receive these rates because of
the volume of rooms we sell on our site, and we still try to price them very
competitively
As a gesture of goodwill, we submitted a refund request
for the rate difference of $The refund request will be reviewed by our
management team and if approved, it may take 7- business days to be
processed
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you
Sincerely,
*** ***
Executive Offices

I am writing you today regarding your hotel reservations at the *** *** *** *** under Trip Numbers *** and *** I am writing to let you know that we have received your Revdex.com complaint in our Executive OfficesI understand your request for
reimbursement of the difference between the rate you initially tried to book, and the actual rate you ended up getting Our booking system is linked to our travel partners' booking system, just as any other internet travel service or travel agencyRegrettably, there are occasional time lags, which impact true reservation availabilityWhat this means is that listed rates may not actually be available because they have not refreshed their reservation system database at the time we access itThis time lag is common throughout the travel industry and is not unique to usWhile it is rare that this happens, it appears that due to changing inventory, the rate we offered was no longer available at the time we attempted to book it Since rates are not guaranteed unless successfully purchased, we are unable to refund any difference under circumstancesHowever, we will make a one-time exception for you since we value your businessI checked our records and see that you attempted to book the rate of $before tax for the nights of October 21, and October 28, but you ended up booking the rates of $and $We will process a refund of the total rate difference amounting to $as goodwill gesturePlease allow a few business days for the refund to post to your form of payment I hope you have a wonderful day, and please feel free to respond to this email if you have any questions Sincerely, Nico T*** Executive Offices

Dear *** ***
Thank you for taking the time to contact us regarding
your reservation at the Holiday Inn *** *** *** * *** for
Vacation Package Request Number ***
We are writing to let you know that we received your
Revdex.com
concern in our Executive OfficesWe understand that you
are requesting a refund of the hotel cancel feeWe reviewed your record and
found that the Cancel Policy of your reservation was presented to you during
the bookingWe attempted to request an exception from the hotel
We apologize; however, they strictly impose the Cancel
Policy of your reservation
Prior to submitting the request, we presented you the
Contract Page for reviewAs stated on your contract, "For the room type
you've selected, you can cancel your reservation up until noon on Saturday,
August 13th (local hotel time), however the hotel requires payment for the
first night's stay." By submitting the request, you indicated that you
have read, understood and abide by the terms and conditions stipulated on your
contractFor your reference, a copy of the contract page has been sent in a
separate email
We are sorry we did not provide you the answers you were
looking for and we thank you for your time
Sincerely,
Berna ***
Executive Offices

I have received the consumer’s
additional commentsAs you requested, I have again reviewed this matter to see
if we overlooked anything that might support a more favorable conclusion
Unfortunately, there is nothing we can add to what has already been stated in
our previous correspondenceThe consumer has not been charged for any requests. I am sorry that Priceline is unable to assist
the consumer any further in this situation
Sincerely,
** ***
priceline.com

RevDex.com, Inc
We have received the consumer’s additional comments. As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusionUnfortunately, there is nothing we can add to what has already been
stated in our previous correspondence The
consumer chose to select a vacation package purchase inclusive of hotel,
airfare, and rental carAs noted on the attached initialed contract page, the
consumer agreed to the terms and conditions of the vacation package
purchaseConsumers who wish to view an itemized
receipt for the exact airfare, hotel charges, and rental car, have
the option to purchase each service separately, and view the purchase price for
each serviceI am sorry
that we are unable to assist the consumer any further in this situation
Sincerely,
* ***
priceline.com

Dear *** ***
Thank you for contacting us regarding your reservation
with *** Air Lines booked under Trip Number ***
We are writing to let you know that we have received your
Revdex.com concerns in our Executive OfficesWe understand you are requesting a
refund
on your unused airline ticket
We reviewed your reservation details and confirmed when
you contacted us and requested a cancellation due to an illness, our
representative advised that you would have to contact us back prior to the
scheduled departure date with the required informationWe are showing you did
not contact us until after the flight had departedWe are unable to offer a
refund as requested; however, since you purchased Travel Insurance you may be
able to receive a refund by filing a claim through *** ***
Their phone number is: ###-###-####Agents are available
Monday through Friday from 8:a.mto 10:p.m., and Saturday and Sunday from
9:a.mto 5:p.mEastern Time
Thank you for choosing to email us todayI hope you
found my reply helpful! Please email us again if you need anything else.
Sincerely,
Teddi C***
Executive Offices

Complaint: ***
I am rejecting this response because:I am more offended that I'm being accused of lying, especially since the following facts show this is indisputably the truth:• They removed room service charges to apologize for the bed bugs (hardly enough)• I have pictures of the bed bugs• I captured bed bugs in a sandwich bag• I have a recording of the bed bugs on the mattress • I have photos of the bites me and my guest sustainedI will be disputing the charge since your company cannot be counted in to do the correct thingThe 10% off discount you offered isn't enough (I have that email also)We are considering a lawsuit against both of youThere is no further need for a reply as you've been given more than a few times to do the right thing.
Sincerely,
*** ***

Thank you for contacting us regarding your hotel reservation at the *** *** * *** *** *** for Trip Number *** We are writing to let you know that we received your Revdex.com concern in our Executive Offices I have reviewed your reservation and verified
that service to the confirmed booking is provided by our sister company, *** I have reached out to them and requested the cancellation and received confirmation today that the reservation has been cancelled for full refund last June 9, Please note that they have advised, that the refund will take - days to be processed back to your card We apologize for any inconvenience and we look forward to serving all of your travel needs Sincerely, *** *** Executive Offices

Complaint: ***
I am rejecting this response because:I don't agree with the resolutionI'm not exactly sure where we go from here since I won't be accepting the business response
Sincerely,
*** ***

*** *** ***
* We wanted to take this time to contact you in regards to your hotel reservation at the *** *** *** *** booked under Trip Number *** We are writing to let you know that we have received your Revdex.com concern in our Executive
OfficesAs we understand, when you arrived at the hotel they stated that the reservation was cancelled and you had to pay the hotel directlyDue to this you are requesting a refund for the amount paid directly to the hotel We are sorry to hear about the issue regarding the reservation being cancelled and having to pay the hotel a higher rateWe show that after speaking with the hotel and confirming that they made you pay them directly, we refunded $on Saturday, October 1, which is the amount we charged for the booking We also see that the receipt was received and a refund request was submitted for the difference in the amount of $so that once processed you will be refunded the full amount paid to the hotel ($327.73)We have asked that our accounting department expedite the refund request and they have advised that they have processed the refund today, Wednesday, October 12, Depending on your bank you should see this refund back into your account within the next 1-business days We apologize for the inconvenience and thank you for your patience while I resolved your issue, and I hope you have a wonderful trip Sincerely, *** *** Executive Offices

Thank you for taking the time to contact us regarding your reservation at the *** *** *** for Trip Number *** I am writing to let you know that we received your Revdex.com concern in our Executive Offices I understand that you requested to cancel this
reservation because you felt that the star rating assigned to this property was not accurate When evaluating hotels, we take into consideration hotel industry information as well as customer feedbackWe also assess each participating property on many different criteria, including cleanliness, guest satisfaction, decor, etcOur ratings may vary from other national rating companies; however, they are generally stricter than others We found that this hotel does meet our expectations for the star rating selected on our websiteOur competitors also rate this hotel as follows: *** * *** ***
*** * *** ***
*** * *** ***
*** * *** *** While placing your request, you agreed to accept any or higher star hotel within the area(s) you selectedYour hotel does have a star rating Your reservation is restricted, which means it cannot be changed, cancelled or refundedHowever, we contacted the property on your behalf to request exception and I am pleased to advise that they agreed to refund less one day cancel feeWe have processed the same in our endYou will be receiving a partial refund of $1, Your refund will be processed by our system back to your bank within business day; however, since bank processing time varies, kindly check with them if you do not see the refund in your account within the next few days Thank you for your patience while I resolved your issue, and I hope you find this information helpful Sincerely, *** *** Executive Offices