Stahl Construction Company

Thank you for taking the time to contact us regarding your hotel reservation at the *** *** *** *** for Trip Number *** I am writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that that you
have issues with this hotel reservation We apologize for the confusionPrices are constantly changing depending upon availability and travel dateThe rate of $was the price of the cheapest room that the hotel has for the dates of your reservationThe room type that you've selected, Side Double Studio Non-View Ns - Non-Refundable, has a different rateWe are unable to honor the $a night rate that you saw since it was for a different room type, which you did not select/book We are sorry we did not provide you the answers you were looking for and I hope that you find this information helpful. Sincerely, *** *** Executive Offices

RevDex.com, Inc
I have received the consumer’s additional comments. As you requested, I have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusionUnfortunately, there is nothing we can add to what has already been
stated in our previous correspondenceI am sorry that we are unable to
assist the consumer any further in this situation
Sincerely,
** ***
priceline.com

Thank you for contacting us regarding your reservation with the *** *** *** *** *** *** Area for Trip Number *** We are writing to let you know that we have received your concern in our Executive Offices We have reviewed your reservation in our system and
prior to purchase we indicated on your contract that all rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special requests (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed by Priceline We have contacted the Rodeway Inn *** *** *** *** Area and they have advised that you were considered as a no showWhen you missed your scheduled check in, the hotel will consider you a no show and will release your room, this is a standard procedure and even if your reservation was booked directly with the hotel or a different travel company, your reservation will still be non-refundable We are sorry we did not provide you the answers you were looking for and we thank you for your time. Sincerely, *** *** Executive Offices

Dear *** ***
Thank you for taking the time to contact us regarding *** *** United Airlines operated by *** *** flight for
Trip Number ***
We are writing to let you know that we received your
email in our Executive Offices
We understand
you would like to clarify the exception
offeredWe reviewed your reservation and verified that we can offer you a
one-time exception to exchange the ticket with the same airline and you will be
responsible for the difference in fares and the USD per ticket exchange
feeIn addition, your ticket expires on March 16, and the new travel must
be completed before the ticket expirationPlease also note that the
passenger's travel date should not exceed March 16,
If you are interested in processing an exchange before
the specified date, kindly call customer service at ###-###-####
We hope to hear from you soon
Sincerely,
Junko A***
Executive Offices

Thank you for your prompt response As requested, your reservation was already cancelled Your $1,refund will be processed by our system back to your bank within business day; however, since bank processing time varies, kindly check with them if you do not see the refund in
your account within the next few business days Thank you for your patience while we resolved your issue, and I hope you find this information helpful Sincerely, *** *** Executive Offices

Please see the response that we sent to the customer below. Thanks.Dear Ms*** We are writing you today regarding your reservation with the *** *** *** *** *** *** *** *** I am writing to let you know that we have received your Revdex.com
concern in our Executive Offices. I understand that you have issues with this reservationI reviewed your record in our system and it shows that Best Price Guarantee was successfully applied to this bookingAs per our record, you will be receiving the price difference refund amounting to SGDThis refund will be processed by our system back to your bank within business day; however, since bank processing time varies, kindly check with them if you do not see the refund in your account within a few days. Also, I understand that you felt that the star rating assigned to this property was not accurate. When evaluating hotels, we take into consideration hotel industry information as well as customer feedbackWe also assess each participating property on many different criteria, including cleanliness, guest satisfaction, decor, etcOur ratings may vary from other national rating companies; however, they are generally stricter than others. We found that this hotel does meet our expectations for the star rating selected on our websiteOur competitors also rate this hotel as follows: *** * * *** * * *** * * ***
*** * * *** We are sorry to hear that you feel that this hotel does not meet your expectationsWhile placing your request, you agreed to accept any or higher star hotel within the area(s) you selectedYour hotel does have a star rating. We do feel that this hotel is properly rated through our system, and we are unable to offer additional refund or compensation at this timeHowever, if you experience problems while at this hotel, please contact the hotel's front desk and provide them an opportunity to assist youIf the front desk is unable to assist, please contact our Customer Service department for further assistance. I know you expect a different answer; however, there are no other options that I can offer because of the restrictions. Sincerely, *** ***
*** ***
*

Complaint: ***
I am rejecting this response because:I just wanted to share with you what my last weeks have been like since Priceline made their final decision on February 11, 2016, about my $airline ticket, that they would still honored 2- 18- P/C to Priceline but, they did not get the new information after a week's time. 2- 19- P/C to Priceline got their email address, they quoted me the price of $for a new ticket, made an appointment to talk again on Monday, 2/22/16, 4:- 5:00. 2- 20- Priceline called me, told me the price for a new ticket was $650.20 2- 21- Priceline called me, told me the price for a new ticket was $659.20 2- 22- No phone call from Priceline I need your professional opinion if I have any other options open for a resolution from Priceline? I am willing to pay the $penalty for re-booking but no more money, since tickets are cheaper now ( it was interesting that my email address has been blocked from Priceline when I did a price comparison to the other airline ticket agencies)
Sincerely,
*** ***

Dear MrA***,
Thank you for taking the time to contact us regarding
your hotel reservation with the *** *** ***, Las Vegas u***r Trip
Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices
We u***rstand your
request for a refund since you were advised when you attempted to check in at
the hotel that your reservation was cancelledWe also u***rstand that the
reason you filed a dispute is because your request for a price adjustment was
denied when you found a deal on our site for a lower rate
Our system automatically cancelled the reservation once
the dispute was initiatedDuring the booking process, we indicated that the
reservation cannot be ref*dOur records indicate that your request for a
price adjustment was denied because the lower rate you found does not show the
name of the hotelIn order to be eligible for our Best Price Guarantee, we
should be able to verify that the lower rate is for the same exact itinerary, including
the hotelWe have contacted the *** *** ***, Las Vegas again to
determine if they are willing to reconsider providing a refund; however, they
reiterated that the reservation is non-refundable
I know you expect a different answer; however, there are
no other options that I can offer because of the restrictions
Sincerely,
Nico T***
Executive Offices

Please see the response we have sent to our customerThanks. *** *** *** Thank you for taking the time to contact us regarding your reservation at the *** *** *** *** *** * *** for Trip Number *** We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand that you intended to book a room with a river view; however, you received a confirmation for a room with a golf view We have carefully reviewed your record and found that you submitted a request for a room with a King bed and golf viewBefore booking the reservation, we presented you with a Contract Page, with details of your request including the room description We confirmed from the *** *** *** *** *** * *** that they did charge you an upgrade fee of $to get a room with a river viewAs a gesture of goodwill, we came to a decision to refund the upgrade fee charged Your refund has been processedA refund for $was processed today, November 24, The refund will be processed through our system within one business dayYour bank will post the refund to your accountBank processing time varies, so please check with them if you do not see the refund in your account within a few business days. We hope you find this information helpful and thank you for giving us the opportunity to assist you Sincerely, *** ***Executive Offices

Dear MsRose,
Thank you for contacting us regarding your reservation at
the *** *** *** Midtown booked under Trip Number ***
We are writing to let you know that we have received your
Revdex.com concerns in our Executive OfficesWe understand you are
unhappy with the
location you received and are unhappy that you found a lower rate
Prior to submitting your request, we provided you with a
virtual map to view where your hotel could fall within the area selectedWe
confirmed the hotel you received is within the Downtown ***e Area that
was selectedWe also confirmed when our representatives looked for the lower
rate, they were unable to find oneWe are sorry if you are unhappy with the
hotel you received; however, your reservation is non-changeable, non-refundable
and non-transferable
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
Sincerely,
Teddi C***
Executive Offices

Dear Ms***,
We are contacting you today regarding your *** *** ticket booked under Trip Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive OfficesAs we understand, you would
like
to change your airline ticket travel datesUpon careful review of your
reservation we have verified that the dates requested at the time of booking
was for July 23- 29, This information was provided on the contract page
that you reviewed and initialed prior to bookingOur ability to assist you is
dependent upon the airline policyIf you are interested in exchanging your reservation
for future travel in accordance with the fare rules and restrictions, don't
forget to call before your current scheduled departure date, which is Thursday,
July 23, 2015; at 7:PMPlease note, changes or cancellations are not permitted after
this timeFor your reference, we sent a copy of your contract page in a
separate emailWe apologize for the inconvenience and we thank you for your
time
Sincerely,
*** ***
Executive Offices

Complaint: ***
I am rejecting this response because: To whom it may concern, The problem with your response is that your website leads the consumer to believe that certain hotel prices do (and is clearly indicated in the checkout page, stating that "x" amount of USD will be charged per day for a pet fee upon arrival), and certain hotel prices do not charge a "pet fee" (ie: not mentioned in the checkout page, nor mentioned in the dialog box) even though the hotels are listed under the same discounted category in the "Express Deals, leading the consumer to believe that there is "NOT" a charge for certain hotels, and there is a charged for some"). So a consumer is lead to believe that because some hotels disclose a fee and some don't (under the same booking category of "Express Deals"), that "incidentals" are other services eg: room service, etc. If that is not incredibly misleading enough, what you are suggesting is that the pet fee is covered under the "incidental" category which a consumer has no reasonable access to to estimate what the fee (or weight restrictions for that matter) could possibly be because the hotel itself is not disclosed until the purchase has been made, thus allowing a guest to arrive and either be turned away for having a pet that does not fall into their acceptable weight restrictions or charged an unexpected and/or an unreasonable fee, both of which the consumer would have zero indication of given the misleading information of your website. I am not satisfied with your reply. I expect a refund. I will pursue all options including but not limited to media and or attorney general to seek resolution. I have video of the process. I am an educated adult and your website is misleading!
Sincerely,
*** ***

Dear *** ***
* Thank you for taking the time to contact us We are writing to let you know that we received your Revdex.com concern in our Executive Offices We apologize for the difficulty you encountered in submitting a requestWe understand you are requesting for a
compensation because your attempts to book an airline reservation got rejectedWe reviewed your requests and verified it was rejected and your credit card has not been chargedPrices are dependent on a number of factors including destination, season, dates of the reservation, special events going on in the area and the popularity of the promotionFor these reasons, the prices quoted for the dates you entered could differAlso it's possible that when you submitted your request, while processing it, the inventory of our travel partners changed as affected by their availabilityThe requests are not confirmed until successfully bookedYou can try to resubmit the request; however, it will depend on constantly changing inventory and availabilityWe apologize, we are unable to issue any compensations or refunds Thank you for your time and we hope you find this information helpful Sincerely, *** *** Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
** *** ***

I
have received the consumer’s additional comments. As you requested, I have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusionUnfortunately, there is nothing we can add to what has already been
stated in our previous correspondenceAttached hereto, is a
copy of Mr***’s initialed contract page agreeing to the non-refundable, non-changeable
terms and conditions of the purchase Mr*** was offered the option to cancel
and resubmit with a cancel fee, and if the customer rebooks a new reservation
we refund 50% of the cancel feeOur record indicates that Mr*** declined
this option I
am sorry that we are unable to assist the consumer any further in this
situation
Sincerely,
** ***
priceline.com

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondence
The consumer’s selected reservation is non-changeable and non-refundableOn behalf of the consumer, Priceline will contact the partner to request an exception to the policyWe have asked the consumer to provide documentation as proof of inability to travel and have requested that the consumer fax the documentation to us directly at: *** as listed in our previous responseAttached hereto, is copy of the consumer’s initialed contract page authorizing the non-refundable terms and conditions of the purchase
Sincerely,
ND’Angelo
priceline.com

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondence The *** *** *** *** *** informed Priceline that the guest stayed at the property as booked

*** *** ***
* Thank you for taking the time to contact us regarding your reservation at the *** *** *** for Trip Number *** We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you are
contacting us due to quality concerns of your confirmed hotelWe are sorry to hear that your hotel fell short of your expectation during your stayWe appreciate your feedback and documented it for future reference We have contacted the appropriate people at the hotel to share your concerns; however, they will be unable to offer a compensation since they were not informed of any problem with your room during your stayThey explained that the only concern was when you were locked out of your room and had to be escorted by a security personnel to get your IDThey apologized; however, for security concerns of all their guests, they had to follow such procedureIn addition, they confirmed that the reservation was fully used We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, *** *** Executive Offices

We are writing to let you know that we received your Revdex.com concern in our Executive Offices. As we understand, the hotel charged your card for room and tax which happens to be the rate we paid them, and you are now requesting for a refund of the difference of what you paid us
and the rate provided to us by the hotel. We apologize if you are disappointed with the difference in ratesOur hotel partner disclosed a rate to you that is not available to the general publicJust like every other business, we receive reduced rates because we sell in large volumeIf you compare our rates, you will find them to be very competitiveWe strive to offer customers the best alternatives for saving money while at the same time maintaining profitabilityHowever, as a gesture of goodwill, we came to a decision to provide the refund you are requesting. Your refund has been processedA refund for $(Priceline rate $- $Hotel rate) was processed today, January 23, The refund will be processed through our system within one business dayYour bank will post the refund to your accountBank processing time varies, so please check with them if you do not see the refund in your account within a few business days. We apologize for any inconvenience and thank you for giving us the opportunity to assist you. Sincerely, Executive Offices

From: *** *** *** *** Sent: Friday, December 08, 11:PM To: Revdex.com *** Subject: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint *** This is resolved! Thank youI didn't see how to update this in the my dispute! Thanks!