Stahl Construction Company

I have received the consumer’s
additional commentsAs you requested, I have again reviewed this matter to see
if we overlooked anything that might support a more favorable conclusion
Unfortunately, there is nothing we can add to what has already been stated in
our previous correspondence We suggest that the consumer contact ***
directly for any information related to this matterI am sorry that Priceline
is unable to assist the consumer any further in this situation
Sincerely,
** ***
priceline.com

I am writing to let you know that we have received your Revdex.com complaint in our Executive OfficesI understand your request for reimbursement of the resort fees charged by your confirmed hotel.Please note that prior to booking, we stated on your contract that you will be required a
credit card at cheto cover any incidentals, hotel imposed fees that could be mandatory (e.g., resort fees) or optional (parking, minibar etc.), and depositsWhen you agreed to proceed with the booking, you indicated that you have read and accepted this condition on your contractIn addition, you booked the reservation through our service that does not reveal the specific hotel until after purchaseTherefore, we are unable to display the specific amount of the resort fees during the booking process since the cost varies by hotel and we do not know which hotel would accept your request until after booking.Since you are a valued customer of priceline, we decided to make a one-time exception to reimburse the resort fee on one of the nights of your stay as a gesture of goodwillThis refund for $will be processed through our system within one business day and may post to your form of payment after a few business days depending on your bank's processing time.We look forward to serving your future travel needs.Sincerely,Executive Offices

We reviewed your issue again to confirm that we did not overlook anything that might support a more favorable resolutionAlthough we empathize with your situation, there is nothing that we can add to what has already been stated in our previous correspondence and we are truly unable to assist you further in this matter. Sincerely, Executive Offices

Dear *** ***
Thank you for taking the time to contact us regarding
your reservation with *** Rent a Car for Trip Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices
We understand that you are requesting a refund of your
reservationAs we stated, your reservation is restrictedIt cannot be
changed, cancelled or refundedHowever, we will be making a one-time exception
to our policy and would like to refund your reservation in fullA refund for
$was issued on June 16, Your refund has been processed through our
systemIf you need to check the status of your refund, please contact your
bank directly to inquire about their processing time
Thank you for giving us the opportunity to assist you and
we thank you for your time
Sincerely,
Frich A***
Executive Offices

I am writing to let you know that we received your Revdex.com concern in our Executive Offices I understand that you were informed that additional fee will be collected for the other two travelerI apologize for the confusion this may have caused youI checked the itinerary
that was sent and verified that it only shows for the guaranteed number of guestYou can be assured that I have already escalated this display issue for tracking and research purposes I have further reviewed your case and see that we were also initially informed by the property about the additional fee; however, I contacted them again and they corrected this informationAccording to Aldino, from Front Desk, and Flor, from Reservations Department, all four guests will be accommodated at no additional cost If you would like to re-confirm this information, please call the hotel directly at ** *** *** I hope you find this information helpful Sincerely, Executive Offices

*** *** *** Thank you for taking the time to contact us regarding your rental car reservation with *** Corporation under Trip Number *** I am writing to let you know that we have received your Revdex.com complaint in our Executive OfficesWe are sorry to
learn about the confusion you encountered when booking your rental carFirst of all, we are not affiliated with Orbitz so you would not have booked this reservation through their websiteIn addition, the type of reservation that you purchased is restricted; it is non-changeable and non-cancellableThis was clearly stated during the booking processOur records indicate that you saved *** or 45.64% off of our rental partner's regular rate at the time of bookingOur rental partner accepted this rate on the condition that your reservation would not be changed or cancelled Another restriction with this type of service is that the rental car company will not be revealed until after purchaseTherefore, we would not have guaranteed a shuttle during the booking process as we would not know which rental car company would accept your reservation until after the booking is made, and not all our rental partners offer shuttle service Lastly, charges are made in the currency that was quoted on your checkout page which was ***Currently, our website defaults to *** and the currency must be manually changed to CAD on the upper right-hand corner where there is a currency selection dropdownWhen selected, the entire page will repaint all quoted amounts in CAD I have sent a separate email with a copy of your contract page with your initials indicating that you agreed to the terms and conditions of the purchaseThe contract page states that prices are in US Dollars, and the reservation is non-cancellable and non-changeable If you can send me a screenshot showing the exact amount of the charge that posted to your account, I can check if any exceptions can be made to reimburse you for the differenceYou may reply to this email and attach your screenshot not larger than MB I look forward to hear from you Sincerely, *** *** Executive Offices

Dear Ms***,
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Thank you for taking the time to
contact us regarding your reservation at the *** Suites By ***
Charlotte - Executive Center for Trip Number ***
We are writing to let you know that we
received your Revdex.com concern in our Executive OfficesWe
apologize that you are unhappy with your upcoming hotel accommodationWe do
evaluate each participating hotel on many different criteria, including
cleanliness, guest satisfaction, décor, etcWe are sorry to hear that this
hotel falls short of your expectations
We have researched to find that this
hotel does meet our expectations for the star rating selected on our website
Our competitors also rate this hotel as follows:
Orbitz.com = star
Expedia.com = star
Tripadvisor.com = star
Travelocity.com = star
Per our Quality Experience Guarantee,
your hotel has been star-rated by Priceline according to our rigorous rating
systemThis means that our hotel staff has researched your hotel, reviewed
customer comments and compared star ratings assigned by other rating services
The hotel you get will meet priceline's strict quality standards
We do feel that this hotel is properly
rated through our system and we are not willing to offer compensation at this
timeHowever, if you do find that you experience problems while at this hotel
and the front desk is unable to assist, please contact our Customer Service
department for further assistance
We are sorry we did not provide you the
answers you were looking for and we thank you for your time
Sincerely,
Berna A***
Executive Offices

We've already contacted the hotel and confirmed that you were charged $resort feeUpon review, we have confirmed that we disclosed on your checkout page the information that a credit card under your name is required for any additional hotel specific service fees or incidental charges or fees
that may be charged by the hotel at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price. However, I also understand that there could have been confusing information that was disclosed on your confirmation emailDue to this, we decided to refund the resort fee that was charged. Your $refund will be processed by our system back to your bank within business day; however, since bank processing time varies, please check with them if you do not see the refund in your account within the next few business days. I hope you find this information helpful. Sincerely,Executive Offices

Complaint: ***
I am rejecting this response because:Dear Ms***,I just called Revdex.com (CT) and your colleague suggested that I write to you directly.I am writing in reference to complaint ID *** (to Priceline, regarding the refund of ***line ticket).I would like to say that I accept the company's message, but that the issue is not yet resolved. According to MsBerna A***'s message below, it will take caweeks for *** ***ways to reply.I would ask that the file on this case remain open in the meantime, pending the response from Priceline.I am glad that Priceline is finally addressing this issue, due to your intervention. I tried several times to have them resolve this, but neither Priceline nor *** *** was interested in helping me. Thank you very much for your assistance. Sincerely, *** ***
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: Once again Priceline customer service is ignoring the fact that I was allowed to enter and request morning flights for the departure. Upon review of the several other complaints, I see this is not the first time a customer has complained of the exact same negative action of requesting a particular flight time and Priceline provides whatever, they want to give. Initially, I did not enter my initials in the box agreeing with the contact, but what Priceline does not tell the customers is the website will not work if you do not enter your initials (bait and switch), but I still able to request the morning departure. Customer Service did not address the issue of the connecting flights do not have available seats. Thus, Priceline has sold a flight that I cannot get on, because there are not seats. As I previously stated my initial request and complaint was to change the departure flight to a moring fligh, in an effort to arrive and not miss my event. How knowing the departure will make me miss my event and the connection does not have seats. This was a bogus sale on behalf of Priceline. Priceline customer service has not made any effort or attempt to address the issues; merely reading from the prepared script of "non refundable and non changeable". Surely, if you look at the facts, there is a problem, and I am not th only person with the same complaint. In this case Priceline is at fault and refuse to address, correct, or amend the situation. I KNOW, there can be changes, there is always an exception to all rules. In this matter Priceline is attempting to overlook the issue of their website allowing me to select a morning departure, and they willfull and mallicioulsy selected a flight of their choice. Secondly, with intentional neglect Priceline provided connecting flights, that do not have available seats. Priceline's non-action and non-customer service is high unacceptable, and blatant disregard for the general publicUpon speaking to customer service representatives with *** ***, both advised that Priceline has the ability to change the flight(s). I request and demand a full refund of all fees immediately. Surely, you do not expect me to pay for something that will not accommodate my schedule, and have me stranded in another city without a connecting flight to my destintation. Priceline pulled a bait and switch and assumed I would not do anything about it. This is a TRUE case of CORPORATE BULLYING! Should this matter not be resolved swiftly and with proper resolution, I will present these issues to the media, and proceed with legal action. Govern yourself accordingly
Sincerely,
*** ***

*** *** ***
* Thank you for taking the time to contact us regarding your airline reservation for Trip Number *** We are writing to let you know that we received your Revdex.com concern in our Executive Offices We understand your concern about being charged an
incorrect fee for cancelling your reservationWe reviewed your concern with our Air Travel Services team and we verified that you had access to the fare rules of your ticketWe see that your tickets are non-refundable; however, an exception was made to cancel for a feeWe will make sure that a feedback will be forwarded, but since the cancellation fees were corrected for you prior agreeing to cancel the reservation, we will be unable to process an additional refund We are sorry we did not provide you the answer that you are looking for and we thank you for your time Sincerely, *** *** Executive Offices

Complaint: ***
I am rejecting this response because: although I understand that New York has more than one airport, nowhere on my list of results did it *** airport as the departing airportOtherwise I would not have chosen it. In fact, at no point did your system indicate that the departure city was a**thing other than *** (***) until I entered my credit card and the reservation was processedIt was only until I saw my itinerary did I see "***" as the departing airport. You cannot justify your system choosing random airports within a City unless the consumer is made aware prior to purchase and/or has an option to choose "multiple airports" when searching travelAt this point, I have already scheduled the air travel with another airlineI have kept the hotel and car as is on my original reservation through PricelineHowever, you should know that your stance on your faulty system of "Hey, that is what our system does so too bad that we took your money, wasted your time, and offered no help with our customer service departmentOh well that we left you with no recourse other than to file a complaint with the Revdex.com in order for us to even respond to your complaint but thanks for shopping Priceline.com! There is a reason Priceline.com has one and two star consumer reviews through ***, *** ***, *** ***, ***, ***, etcetcetcPerhaps it would be worth your looking intoSincerely,
*** ***

I have no other way to explain this besides calling it the ring aroundI purchased this through Priceline, so as I understood I needed to contact Priceline regarding my concernsI received the same response from them, no refund was availableThis is my point exactly as stated in my initial complaintThe purchasers (myself in this situation) is lead to believe they are buying one thing as described and given something completely differentYou can obviously at your discretion choose to offer no refund, which you doThis is terrible serviceI also have the right to leave a review for others to know exactly the service they will be receiving * ***
I am rejecting this response because:
Sincerely,
*** ***

RevDex.com, Inc
Our
record indicates that this matter has been addressed with the consumer
Sincerely,
* ***
Priceine.com

Thank you for taking the time to contact us regarding your reservation at the ***'s *** *** *** * *** *** for Trip Number *** We are writing to let you know that we received your Revdex.com concern in our Executive Offices We understand that
your reservation was cancelled online with a one night cancellation feeWe apologize if it took some delays in verifying with your hotelHowever, we recently found out that they will be waiving your cancellation penaltyAn initial refund was processed in the amount of $on September 7, Another refund for $was issued on September 14, Your refund has been processed through our systemIf you need to check the status of your refund, please contact your bank directly to inquire about their processing time Thank you for giving us the opportunity to assist you and we thank you for your time Sincerely, *** *** Executive Offices

We are writing to let you know that we have received your Revdex.com concern in our Executive Offices. We understand your concern regarding the hotel charging a pet fee for customer’s who check in with their petWe have reviewed your reservation in our system and as per our
contract, we provided a pet friendly hotel which was guaranteed during the request processWe have contacted your hotel and confirmed that they charge $for pets under lbs and $for pets above lbsThis fee is charged to all customer’s who check in with their pet and we are unable to refund this feeMoreover, we have made attempts in contacting your hotel to share your concern and to request for exception, however, they have advised your reservation is non-refundable. We are sorry we did not provide you the answers you were looking for and we thank you for your time. Sincerely, Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11608996, and find that this resolution is satisfactory to me
Sincerely,
Jason Ferry

Our record indicates that this matter has been addressed with the consumer, and a refund for $was processed
Sincerely,
N D
Priceine.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you are seeking a compensation for the poor experience you had at the counter Because this was an issue that occurred at the location, we asked ***'s corporate
office to look into your concernAfter careful review of your issue, they have respectfully declined to provide additional compensationThey explained that you contacted them directly and agreed to a refund of USDSince your issue has been addressed by their office on November 10, 2017, they are unable to present further refund On our end, as a gesture of goodwill, we sent you a separate email that contains a coupon to be used on a future priceline.com Name Your Own Price or Express deal rental car reservationThe coupon will provide a discount of 10% on your next reservationThis is not intended to place a value on your experienceIt is meant to emphasize our commitment to you as our customer, and encourage you to use our website for your travel needs Thank you once again, *** ***, for taking the time to notify us of this situationAgain, our apologies for any inconvenience Sincerely, Executive Offices