Stahl Construction Company

Dear Mr***
*
Thank you for taking the time to contact us regarding
your reservation with Enterprise Rent-A-Car for Trip Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices
We would
like to inform you that we have researched your
issue with our travel partnerWe appreciate the time you took in sharing your
experience with usRest assured that your concerns have been escalated to our
management teamWe would also like to process a refund of your taxi fare in
the amount of $Kindly provide us your billing address so we may proceed
in submitting a refund request in a form of a checkOnce the refund is
approved, it may take days
We apologize for any inconvenience and we look forward to
resolving your issue
Sincerely,
*** ***
Executive Offices

Dear Mr***,
I am contacting you today regarding your vacation
package reservation for Trip Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand that you
have some
concerns regarding the car class / car type provided by *** Rent a
CarFleets vary by rental car company and locationRequests for a specific
make and model can only be made at the rental counterLuxury cars provided by
our partners normally have room for people and bagsHowever, please
remember that the make and model examples shown on our website are only
examples and we cannot guarantee that you will receive either of these cars
We researched your concern with *** *** * ***They
advised that you were given the *** *** which they have classed as an H
vehicle, which is a luxury vehicleThis vehicle is not a different class of
luxury vehicleWe apologize; however, we are unable to provide any
compensation
We are sorry we did not provide you the answers you were
looking for and thank you for your time
Sincerely,
*** ***Executive Offices

Thank you for taking the time to contact us regarding the charges on your rental car reservation with National Car Rental for Trip Number *** I am writing to let you know that we have received your Revdex.com concern in our Executive Offices Our records show that for
the rate that you selected, the total estimated cost is $174.43, taxes and fees inclusiveThis is payable at the counter upon pick upAdditional charges may apply at the counter if you make the following requests/purchases: Pick up or drop off the car at a different date, time, or location than you requested for your reservationAn additional driver may be added at the counter for a fee payable directly to the rental car companyAdditional charges may apply for drivers under the age of National Car Rental will charge the driver at the rental counter for optional items you add to your reservation, including any child seats or special requests such as prepaid fuelPurchase of insurance at the counter This information was presented to you prior to purchase when you were asked to review your reservation, including the terms associated with cancellations or changesWhen you purchased your reservation, you agreed to those terms We have also contacted National Car Rental and verified that the actual cost of the reservation is $However, you were given a $discount for being a member of their National Emerald ClubBecause of this membership, the total discounted rate (taxes and fees included) is only $ We are unable to provide a credit/refund for this reservation I hope you find this information helpful and we thank you for your time Sincerely, *** *** Executive Offices

Complaint: 1***
I am rejecting this response because:The information was not detailed like this in my booking confirmation emailIt was in a link that would not open and therefore I was not aware of the charges beforehandI feel that the way it was presented was misleading as all the information was not accessibleIf the information was clear beforehand, I would have used a different company.
Sincerely,
Shaun Wilkins

We have reviewed your reservation and decided to refund the full ticket amount you purchased at the airportA refund of USD was processed today, February 14, The refund process will usually takes 2-weeks.We apologize for the inconvenience and thank you for giving us the opportunity
to assist you.Sincerely,Executive Offices

I am in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond
Our records confirm
that the consumer selected and authorized the following airports:
Depart:
Thu, June 25,
Return:
Thu, July 2,
Departing Airport:
*** *** *** ***
*** **
Arrival Airport:
*** *** *** ***
*** **
Upon review of the
contract page disclosing the selected airports and travel dates, the consumer
initialed the contract page and agreed to the terms and conditions of the selected
purchase
As noted on the consumer’s contact
page, the selected reservation is non-refundable and non-changeableIn the
event the consumer attempts to pick up or drop off the car at a different date,
time, or location, additional charges apply at the rental car counter and are
charged and collected by the rental car company
The consumer must contact the *** Rent a Car directly at *** *** to inquire on a pick up or drop off at a different date,
time, or location
Attached hereto is a copy
of the consumer’s initialed contract page authorizing the non-refundable non-changeable
terms and conditions of the selected purchase
We are sorry that we are unable to assist the consumer
with a refund and appreciate the opportunity to clarify
Sincerely,
** ***
Priceline.com
This contract for request number *** was originally initialled on Mon Jun
22:25:EDT
Your Trip Summary
We Recommend Trip Protection
Life is uncertain...plan for the unexpected
Get the following protection up to the limits listed below and much more for
$per person
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events
$Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip
$50,Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation
$1,Medical Expense
Coverage
$10,Travel Accident Protection
24/Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services
Airfare Details
Depart:
Thu, June 25,
Return:
Thu, July 2,
Departing Airport:
*** *** *** ***
*** **
Arrival Airport:
*** *** *** ***
*** **
Flight Times:
The airlines will choose your flight timesYour trip will start between a.mand
p.mand you will arrive no later than 12:a.mthe next day
Connections:
Maximum of connection
each way(layovers will be no longer than hours)
Ticket Delivery:
Electronic Ticket
Passengers:
*** *** ***
Aircraft:
Jet aircraft
Summary of Charges
Airline Ticket Offer
Price:
$per ticket
Govt Taxes, Airline Fees and Agent Fees:
$per ticket
Airline Ticket Trip
Protection:
Declined+ Add now Recommended!
Number of Tickets:
Airline Ticket
Delivery:
$(Electronic
Ticket)
Airfare Subtotal:
$
Total Trip Cost:
(All prices are in US dollars)
$
Baggage fees
are not included in your trip cost
Important
Information
•
Your airline
tickets are non-refundable, non-transferable and non-changeable
•
Your tickets will be round-trip,
coach class tickets issued on one of Priceline's partner airlinesYou must fly on
the flights assigned to youUpgrades and standbys are not availableIf
you do not take your outbound flight, the airlines will automatically
cancel the remainder of your reservationIf any part of the ticket is
unused it has no value after ticketed departure time
•
Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles
Priceline customers are protected by the same airline regulations extended to all
passengers, including protection against overbookings and baggage loss
•
If we find an airline that
accepts your price, we'll immediately purchase your tickets using the
payment information you provided
•
You will be issued electronic
ticketsRemember to bring a valid government-issued photo ID with you to check-in
Initial Here:
**
I have read, accept and agree to abide by Priceline.com's terms and conditions
and privacy policy

Complaint: ***
I am rejecting this response because: The person I talked to at the hotel front desk stated the pool is weather dependent and likely closed at the time of my stay I was guaranteed a pool in my booking Also, the hotel does not meet the definition of a hotel, rather it is a motel
Sincerely,
*** ***

Dear Mr***,
We are in receipt of your
Revdex.com concern in our Executive Offices in regards to your
hotel reservation at the *** ** *** *** *** booked under
Trip Number ***As we understand, you asked to cancel
your
reservation, however, you were informed that it is non-refundable
We reviewed your reservation in our system and verified
that the cancellation policy of your reservation states the following:
For the room type you've selected, you can cancel your
reservation for a full refund up until noon on Friday, May 8th (local hotel
time)If you decide to cancel your reservation anytime between noon on Friday,
May 8th and noon on Saturday, May 9th (local hotel time), the hotel requires
payment for the first night's stayYou will be charged for the first night's
stay including taxes and feesAny remaining amount will be refunded to you
Refunds or cancellations are not available after noon local hotel time on your
day of arrival (Saturday, May 9th)
We understand that you booked your reservation on May 08,
at
10:18:PM EST, however, the policy was clearly
presented to you prior to booking and that you have agreed on its restrictions
We are sorry we did not provide you the answers you were
looking for and we thank you for your time
Sincerely,
*** **
Executive Offices

Our first response still stands. Sincerely,Executive Offices

Thank you for contacting us regarding your hotel reservation at the Stratosphere Tower for Trip Numbers *** and *** I am writing to let you know that we received your Revdex.com concern in our Executive OfficesAs I understand, you wanted to cancel both
reservations as they are not in the area you have selected from the map when the reservation was booked We have reviewed your reservation and verified that during the booking process, you have selected multiple areas and one of the areas selected was The Strip * *** areaWe were able to verify that the hotel provided to you is located within the map covering The Strip - Northwest area We researched your issue with the hotel and they provided us an exception to refund the reservation under the trip number ***The reservation was refunded in full for the amount of USDThe hotel is unwilling to provide an exception to refund the other reservation under trip number ***However, we have cancelled the reservation for a full refund amounting to USDFor both bookings, our system will process the refund within business dayBank processing time varies and may take few daysIf it isn't there after few days, we suggest you contact your bank We apologize for any inconvenience and look forward to serving all of your travel needs Sincerely, *** *** Executive Offices

Complaint: ***
I am rejecting this response because:Nothing has changed
Sincerely,
*** ***
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Dear *** ***Thank you for taking the time to contact us regarding your airline reservation for Trip Number ***89.I am writing to let you know that we have received your Revdex.com concern in our Executive Offices.We understand that you have issues with this airline reservation.In
order for us to research this further, please provide the following information:The date and time when you contacted Priceline and was advised to purchase the travel insurance for $per passengerThe name of the agent you spoke withThe phone number you used when you contacted Priceline.We look forward to assisting you and resolving your issue.Sincerely,Jenn H***Executive Offices

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondence. Attached hereto is a c opy of the consumer's conatrct page authorizing the purchase of a star hotel and not a starI am sorry that Priceline is unable to assist the consumer any further in this situation
Sincerely,
** ***
priceline.com

Thank you for contacting us regarding your reservation with the *** *** *** *** * *** *** for Trip Number *** We are writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand your concern
regarding the amount charged on your reservationWe have reviewed your reservation in our system and confirmed that prior to purchase we indicated on your contract that Prices are in USD and we also presented the total reservation cost which is also showing as in US currencyOur records shows that you have been refunded for the second night of your reservation amounting to USD as per your requestSince the charges are valid, we are unable to offer any other refund We apologize for any inconvenience and we hope you find this information helpful Sincerely, *** *** Executive Offices

Complaint: ***
I am rejecting this response because: I do not find that Priceline has taken this concern seriously, and I find that their promotion of the flights with a note saying, "Book with no risk and cancel within hours with no risk" followed by fine print on some flights that denies this possibility is misleading and comes very near to totally dishonest Since they seem unwilling to take this seriously I cannot accept their pat answer that suggests that I am not bright enough to figure out that their advertising is not okay as it is I feel patronized by their response, and I keep thinking I cannot be the first person who has come up against thisI wonder how many people have actually purchased a flight and then found out that they could not cancel
Sincerely,
*** ***

Please see the response we have sent to our customer below.... *** *** *** Thank you for taking the time to contact us regarding the refund your hotel reservations at the *** *** for Trip Number* *** and *** We apologize for the inconvenience you
experienced in booking your reservations with one of our affiliatesWe have documented this concern and share your feedback to the appropriate departmentFeedback such as yours greatly assists us in improving both our and the affiliate's standards. After careful review of your concern, we found that we can process a full refund of your reservations We have forwarded a request to our Accounting Department to process your refundTwo separate check refund was requested, one for each of your reservations, amounting to USD eachThe request will go through a review process which normally takes 10-business daysYou will receive a system generated email once the request process has been completed. Thank you for giving us the opportunity to assist you and hope you find this information helpful. Sincerely, *** ***Executive Offices

Complaint: ***
I am rejecting this response because: This situation was not handled effectively or appropriatelyPriceline's customer service agents repeatedly told me informationI called multiple times on August 10th and August 17thThey said the hotel had received an automated email from Priceline once my reservation had been cancelled on July 20, Even when Priceline had cancelled my reservation, they never notified me in writing or over the phone that a change had been made to my reservationOn August 23rd when I finally was able to speak with a Priceline Supervisor *** *** ** * *** he gave me information as wellWhen I asked him to provide me with proof in writing that Priceline had cancelled my reservation, he completely switched his story and told me that the reservation was actually still intact in Priceline's systemI find it appalling that a third party travel booking platform would put consumers through this stressThe *** has notified me that they cancelled the Priceline reservation on August 24thOnce the dispute is resolved with the bank, my boss should be fully refundedPriceline gave me misinformation and ultimately did not provide any service for us
Sincerely,
*** ***

Roman">Our record indicates that a full refund in the amount of $back to
the same card that was used to place the request

We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We understand that you encountered issues during your stay at your hotelWe made sure that your concerns have been shared with the proper persons at the hotel for feedback
Unfortunately, they are unwilling to offer compensation for your experienceWe further reviewed your issue and decided to process a refund in the amount of $which is equal to 20% of your total hotel costWe also reviewed your conversation with our customer service agents and would like to assure you that the matter has been forwarded to our management teamIn addition, we will be processing another refund in the amount of $for the poor customer service you experiencedA total of $will be processed back to your credit cardIf you need to check the status of your refund, please contact your bank directly to inquire about their specific processing time. We apologize for the inconvenience and we thank you for your time. Sincerely, Executive Offices

Complaint: ***
I am rejecting this response because: the response does not address my main complaint, which is that they create an expectation that only well read hotels are used by listing favorable guest ratings and omit guest ratings for the hotels that are utilized by lower
income custoners, thus discriminating against lower income customers Please see attached screenshot
Sincerely,
*** ***