Stahl Construction Company

We
have received the consumer’s additional comments. As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusionUnfortunately, there is nothing we can add to what has already been
stated in our previous correspondencePriceline
was contacted by the consumer’s Credit Card bank advising that the consumer
chose to dispute the charge with the intent not to pay for the non-refundable
purchaseOnce a credit card dispute is initiated and the bank withdraws the
funds outside the terms of the agreement, the reservation is cancelledWe are
sorry that the consumer chose to dispute the non-refundable purchase with the
credit card issuing bank and we are unable to assist the consumer any further
in this matter
Sincerely,
** ***
priceline.com

Dear Ms***,
Thank you for contacting us regarding your vacation
package booked under Trip Number ***
The room type that stated: Room Type: Best Package Rate,
the cancellation policies associated with it would be non-changeable,
non-refundable and non-transferable
The room type you selected at a higher
rate has a flexible cancellation policy that states: For the room type you've
selected, you can cancel your reservation for a full refund up until noon on
Saturday, June 18th (local hotel time).If you decide to cancel your reservation
anytime between noon on Saturday, June 18th and noon on Sunday, June 19th
(local hotel time), the hotel requires payment for the first night's stayYou
will be charged for the first night's stay including taxes and feesAny
remaining amount will be refunded to youRefunds or cancellations are not
available after noon local hotel time on your day of arrival (Sunday, June
19th)We are sorry if there was any confusion with the room types and prices;
however; we are not able to offer a refund or credit for the difference in
rates
We are sorry we did not provide you the answers you were
looking for and we thank you for your time
Sincerely,
Teddi C***
Executive Offices

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you would like to be refunded due to the quality of the rooms you received at the hotelWe contacted the hotel and they advised that there's no issues with the rooms
The hotel advised that they transferred you to another room because you requested for itThey also advised that you only complained about the second room after you checked-outThe reservation that you purchased is truly restricted which is non-cancelable and non-refundableThis information was provided prior to bookingWe requested for exception; however, the hotel did not allow a refundWe apologize; however, we are unable to process a refund for your reservationWe apologize for the inconvenience and thank you for your timeSincerely, Executive Offices

*** *** ***
* Thank you for taking the time to contact us regarding your vacation package reservation for Trip Number *** I am writing to let you know that we received your Revdex.com rebuttal in our Executive Offices I understand that you still haven't received your airline refundI apologize for the delayWe have reviewed your case with our Accounting Department and they confirmed that the refund was processed last Tuesday, April 11, Your $refund will be processed by our system back to your bank within business day; however, since bank processing time varies, kindly check with them if you do not see the refund in your account within a few days Thank you for your patience while I resolved your issue, and I hope you find this information helpful Sincerely, *** *** Executive Offices

I am frustrated you guys took a back seat offered no help and waited for someone else to clean thing d up!!!! I will spend my time warning people it to use your company!!!! Flights change constantlyI will admit for hotel use you guys are great however for rental ***z actually warned us that we should never use you guys wish you could offer more than the nothing you have been offering!!!! Complaint* ***
I am rejecting this response because:
Sincerely,
*** ***

Please see the response we sent to the customer below *** *** *** Thank you for taking the time to contact us regarding your reservation at the *** *** * *** *** for Trip Number *** We are writing to let you know that we received your Revdex.com concern
in our Executive OfficesWe apologize for the difficulty you encounteredWe understand you are requesting for a full refund of your reservation because you advised the description of coverage for the travel insurance purchased was not presented prior to bookingWe reviewed your information and verified that the entire policy including the terms and conditions of the travel insurance purchased was presented to you prior to bookingWe sent you a separate email that contains a copy of your contract page for reviewTravel insurance protects all passengers on the request against unforeseen illness, injury, baggage loss, and moreThe coverage generally includes trip interruption/cancellation for certain reasons, medical expenses, emergency evacuation for medical reasons, the return of mortal remains, and lost/stolen baggage/belongingsOur records indicate, your reservation was canceled for a refund of USD on November 27, Please note that Travel Insurance in the amount of USD is non-refundableThe refund was processed through our system within one business day; however, bank processing time varies, so please check with them if you don't see the refund in your account within a few business daysThank you for your time and we hope you find this information helpfulSincerely, *** *** Executive Offices

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondencePriceline offers a variety travel service options, including reservations that permit cancelationsWhen selecting a reservation, the consumer is provided with the cancel policy associated with each reservationIn this case, the consumer selected a reservation that provided greater savings and less flexibilityWe are sorry that the consumer’s selected reservation is non-refundable and we are unable to assist the consumer any further in this situation
Sincerely,
ND***
***

A refund request in the amount of $was submitted
to our management team for review
Once approved, the refund will take place within days

Thank you for taking the time to contact us regarding your reservation at the *** *** for Trip Number *** We are writing to let you know that we received your Revdex.com concern in our Executive Offices due to our Best Price GuaranteeOur apologies for the confusion
you experienced; however, our Best Price Guarantee has guidelines that must be metTo qualify, you must contact us within hours of booking to initiate your claimThe Terms and Conditions of our guarantee is being displayed on our websiteYou can look it up, as well, by visiting our FAQ PageWe apologize that your reservation no longer qualifies to our Best Price Guarantee when you contacted our Customer ServiceWe are unable to provide the refund you are requesting We are sorry we did not provide you the answers you were looking for and we thank you for your time Thank you Sincerely, *** *** Executive Offices

Complaint: ***
I am rejecting this response because:This is a true misrepresentation Of this propertyThe hotel or the Priceline support team are not providing their services in good faith and I intend to continue with this dispute through my legal counsel.if you check the hotel reviews online, it confirms my findings through many of other travelers and Priceline is yet to accept responsibility for their misprepresenation
Sincerely,
*** ***

This was resolved with the customer via phone. Sincerely *** ***Executive Offices

*** *** ***
Thank you for taking the time to contact us regarding
your reservation with Avis Rent a Car for Trip Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices
We
understand that you are requesting to cancel your
reservationWe reviewed your booking and verified that you selected a
restricted rate
When you submitted your request, we immediately locked in
our rate to secure your reservationWe apologize; however, your reservation is
restrictedIt cannot be changed, cancelled or refunded
We are sorry we did not provide you the answer that you
are looking for and we thank you for your time
Sincerely,
*** ***
Executive Offices

*
*** *** ***
* *** *** *** *** *** ** *** *** ** *** ** *** ** *** *** *** *** *** *** ** *** ** ***
*** *** ** * ***
***
*** * *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Looking forward to a refund
Sincerely,
*** * *** ***

Roman">Our records indicate that this matter has been addressed and a refund in the amount of $was issued

Complaint: ***
I am rejecting this response because: From: *** *** *** Date: Tue, Apr 14, at 12:PM Subject: Complaint ID: *** To: ***I am emailing your office about the above referenced complaint in further follow-up. I ask that this email be forwarded to a supervisor for review. I attempted to call *** *** but the phone directory lofeature could not identify a staff person with that name and it was after open phone hours (I am on the west coast)I am objecting to Revdex.com closing the complaint with a determination that the business made a good faith effort to resolve the complaint when in fact they are falsifying, or at minimum mis-characterizing their "resolution." I contend this is an intentional effort of the business to maintain a positive relationship with their Revdex.com complaint history when they are in fact unwilling to do anything at all. I will forward email transcript of my chat with the business to evidence this fact.In both responses as well as in communication with me the business states that: "The consumer may use another credit or debit card and attempt to again submit a request online via the priceline.com website." See the responses from ** *** and *** ***. This response suggests that I simply need to remit funds from another source - but this is entirely false. When I contacted Priceline to use another funding source they have repeatedly advise that they cannot take payment by phone or via chat. At the same time the online system does not prompt for payment. What the business really will only do is allow me to book an entirely new booking. Their response to the Revdex.com is very deceitful.As a footnote I was using a debit card to make the original booking but there were enough funds in my account at the time. I contacted *** (issuer of ATM/account bank) and they pointed the proverbial "finger" at the business saying it must have been a problem with their merchant processing. Nevertheless, I was able, willing and ready to use a credit card to pay for the additional nights that Priceline advertised and offered me to take. The most upsetting thing about this is that Priceline falsified their reply to the Revdex.com.----------------------------------------------------------From: *** *** *** Sent: Tuesday, April 14, 3:PM To: *** *** Subject: Fwd: Your Transcript As reference in my separate email see below the chat transcript in connection with Complaint ID: ***NOTICE THAT THIS AGENT SPECIFCIALLY STATES THAT THE ADDED NIGHT OPTION WILL ONLY APPEAR ONCE. YOU CANNOT USE ANOTHER CARD---------- Forwarded message ---------- From: *** Date: Sat, Apr 4, at 10:PM Subject: Your Transcript To: *** You have been connected to *** ***: HelloI received an email from *** *** in Priceline Executive Offices stating that I could pay for an additional night on my upcoming reservation using another payment source*** ***: I have had numerous conversations by phone and chat about this ***: I'll be more than willing to check that for you, ***Please give me a few minutes to look up and review your reservation*** ***: Okay ***: I apologize for the delay; I will have an update for you in just a moment*** ***: Okay ***: Thank you***: Thank you for waiting***, I have reviewed your reservation and I apologize since your request for the additional night has been rejectedThe Add nights option is only offered one time and if you would like to add nights to your reservation, you can submit a new request on our website for published rates because if you will Name Your Own Price, it is possible that you will receive a different hotelYou may also contact your confirmed hotel and book directly with them at their current rate or if you'd like, I can transfer you to our Sales Department to assist you in booking a separate reservation at the same hotelWhich would you prefer? *** ***: That is what I was told before so I don't understand why the Executive Office is saying something else*** ***: This is what *** *** said: "You may use another credit or debit card and try this same request again." ***: At the time your request is rejected, if prompted, you will indeed be able to put in a different credit card informationWere you able to receive a message advising that? *** ***: YesBut when I input the card then I was brought to an error page and now it no longer appearsI told all this to other customer service agentsBut my reservation still says at the top that I have added a nightAll I want to do is pay for it***: I'm truly sorry for the inconvenience but Adding Nights option is also based on availabilityThe hotel may no longer have availability for the deeply discounted rate you were previously booked hence even if you were able to input a different card, your request was rejected*** ***: It seems like everyone is guessingWhy did *** *** send me this email that is not true? ***: The information she had given you is just basic information we also have access toI truly apologize if we are not able to book your additional night however I'm afraid I can only advise you with the same thing*** ***: She emailed from the following email address: ***
*** ***: OkayShe is wasting my timeThank you for chatting with me tonight*** ***: Bye

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely, ***
***

Dear *** ***
Thank you for taking the time to contact us regarding
your rental car reservation with *** Rent a Car for Trip Number ***
I am writing to let you know that we have received your
Revdex.com concern in our Executive
Offices
We understand that you have issues with this rental car
reservation and you would like to cancel your Priceline *** Card
We apologize for the inconvenience and we thank you for
bringing this to our attentionWe have noted this on our records as we continue
to improve our service and avoid this from happening again
Our records show that you were not charged for the rental
carYou purchased a type of reservation where the rental car company would
charge you directly for the rental only if you pick up the carHowever, in
order for us to research this further, please send the receipt of your rental
car reservation as an attachment using PDF or JPG format and be sure that it is
no larger than 2MBAny attachments that do not meet this criteria are
considered potential for spam/malware/viruses and are stripped from the email
of our corporate email account.
In addition, we have forwarded your request to the
*** Executive OfficeThey will review your concern and reply with a
resolution within
business daysIf you have any other Priceline Rewards
*** card concerns, please contact *** directlyThere are three ways to
contact Priceline rewards ***
Email - Visit the *** website and
select the Customer Service linkYou will receive a response within hours
Phone - You can speak with a priceline rewards ***
consultant hours a day, days a week at ###-###-####
Mail - Please send written correspondence to: *** *** ** *** *** ** ***
You can also learn more about *** by visiting
***
We look forward to assisting you and resolving your
issue
Sincerely,
Jenn H***
Executive Offices

Dear *** ***,
Thank you for taking the time to contact us
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices
We understand your concern about the rate showing in our
websiteWe reviewed
the information and verified that the current rate showing
on our page is $We would like to thank you for bringing the matter to
our attentionWe apologize for your experienceCustomers are our number one
priority, and we work hard to make your experience with us a positive oneYour
feedback is appreciated
We are sorry we did not provide you the answer that you are
looking for and we thank you for your time
Sincerely,
Frich A***
Executive Offices

Complaint: ***
I am rejecting this response because: I understand what their fine print says Trying to change a reservation from one day to the next day is not forcing anyone to lose any money And it was not central time which is time time And I got on the phone with them about 1208pm central time
Sincerely,
*** ***