Stahl Construction Company

I
have received the consumer’s additional commentsAs you requested, I have
again reviewed this matter to see if we overlooked anything that might support
a more favorable conclusionUnfortunately, there is nothing we can add to what
has already been stated in our previous correspondenceI am sorry that Priceline
is unable to assist the consumer any further in this situation
Sincerely,
** ***
priceline.com

I am writing to let you know that we received your Revdex.com concern in our Executive OfficesAs I understand, you are requesting for a refund because you booked an express casino hotel deal but you got a hotel that don't have casino.We are always working to improve our service and
appreciate that you have taken the time to share your feedback regarding our advertisementsWe take your comments seriously and have forwarded them the correct team for review.We researched your issue with the hotel and we verified that they are unwilling to refund your reservationHowever; we made a decision to offer you a one-time exceptionWe will cancel your reservation for a full refund of USDOur system will process the refund within business dayThe bank processing time varies so please check with them if you do not see it in your account within a few days. As a gesture of goodwill I would like to present you with a priceline.com coupon code that you can apply towards a future Express Deals hotel reservation, booked on priceline.com website or mobile app.Coupon Code: ***The above coupon code will give you 15% discount and will expire 10/31/2018 11:59:PM. This is a single use Express Deals hotel coupon valid on a future hotel Express Deal bookingDiscount applies before taxes and fees.We apologize for any inconvenience and look forward to serving all of your travel needs.Sincerely, Executive Offices

Complaint: ***
I am rejecting this response because:What was failed to communicated to Priceline was that we did not mean to accept the offerUnder the bidding field where we entered $(which failed to get any offers), we saw that if we signed up for the card, we would get a discountWe filled out the form to register, and pressed enter, leaving the $field blankWe believed that at the next screen, we would be allowed to bid againHowever, it automatically assigned us a bid at $Thus that day, we called Priceline asking them to cancel our dealWe understood that Priceline has a policy where customers are allowed to cancel an order if another company offered a better priceHowever when we called, the operator did not cancelRather, they continued to tell our father no, perhaps due to his limited English he was not able to communicate to them properlyI attached the offer we received from HotlineIt shows that we got the deal at around $dollars, and the date (8/10/15) as wellDo we have to pay for a service we did not know we were agreeing to?Thank you for your hard work,
*** ** *** *** *** ***

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond
Upon hotel room check-in/out the hotel representative provided the consumer with the lower negotiated room rate established between priceline.com and the hotel, which is
not available to the public
Priceline.com is a travel agent and as such, makes hotel room rates available on behalf of the hotelsJust like every other business, we receive reduced rates because we sell in large volume, and if you compare our rates, you will find them to be very competitiveWe strive to offer customers the best alternatives for saving money while at the same time maintaining profitability
I apologize if the consumer is disappointed with the difference in rates; however, Priceline will not be able to offer a refund for the difference in rates
Again, thank you for the opportunity to clarify
Sincerely,
N D’***
priceline.com

Your Reservation Has Been Cancelled Your hotel reservation was cancelled on July 26, at 02:PM Eastern Daylight Time Please see details below
Your cancellation number is *** Your Cancelled Reservation*** *** * *** ** *** *** *** *** ***
*** ** ***
*** Check-In: Fri, Jul 31, - 03:PM Check-Out: Sun, Aug 2, - 12:PM Billing Name: *** *** Credit Card: *** (ending in ***) Room Subtotal: $Taxes & Fees : $Total Trip Cost: $Cancellation Penalty: $Total Amount Refunded to Credit Card: $

Complaint: ***
I am rejecting this response because: The A/C was NOT workingThe property was less than truthfulThere was only one attendant that evening and she stated that there were no other rooms and NO maintenance personnel on sitePriceline's investigation is lacking and they do NOT support their customers
Sincerely,
*** ***

We are contacting you today regarding your rental car reservation for Trip Number *** We are writing to let you know that we received your Revdex.com concern in our Executive Offices We have contacted Alamo Rent a Car and we were approved to refund your
non-refundable reservation as a one-time courtesy Your reservation has been cancelledA refund for USD was processed today, June 17, The refund will be processed through our system within one business dayYour bank will post the refund to your accountBank processing time varies, so please check with them if you do not see the refund in your account within a few business days We apologize for any inconvenience and thank you for giving us the opportunity to assist you Warm Regards, *** *** Executive Offices

Complaint: ***
I am rejecting this response because:I want to speak to a corporate representativeI want to express my concernTo someone in coneticute not from a call center in phillipinesI want to address it with a corporate managerI do not want a canned responseI do not feel that there is any real concern about my problem and the company doesn't care about my businessIf it did there would be someone who would care enough to call
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:first of all price line gave me cancellation number and told me they will give me credit to business day , that was the reason I purchased another nonstop ticket , if price line didn't assure me that this ticket canceled and price will give credit I would still take inconvenience and fly with one stopI wrote down the number price line gave it to me If ticket cannot chancablenor cancelable how come as soon as I call first time price line offer me dollar fee than they will be able to cancel Authorization mean you authorize a business to charge you a service or merchandise as described , this is basically fraud tricking customer with software play , I am not agree the ticket offered me I authorize only for nonstop ticket and agree cost not one stop . Well let a look with different perspective Priceline canceled ticket with klm klm didn't charge price line but you charging me without any service , what type business that selling air ? This is really not good business practice you should be able to be fair so people will keep using and happy not like that The tremendous stress from this issue , I just go to emergency service for heart problemYou shouldn't stress people like this Issue is simple please understand I mark nonstop you send me long term and condition before even I purchase getting my credit info making me agree doesn't change fact I want it only nonstop ticket Playing trick like that playing with people health will end very serious consequences that you may end up paying millions dollar at litigation pathI have never face last twenty years any business practice like this , mostly business try to make people happy with their purchase Please for god sake be fair that ticket cost nothing to price line you cancel and why you charging me answer this please
Sincerely,
*** ***
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Thank you for contacting us regarding your reservation with the *** *** & *** *** *** *** *or Trip Number *** We understand that you are not satisfied with the resolution that was providedYour case has undergone research to make sure we have not overlooked anything that can lead to a favorable resolution; however, after further review, we have confirmed that your reservation remains non-refundable We are sorry we did not provide you the answers you were looking for and we thank you for your time. Sincerely, *** *** Executive Offices

HiWe have provided our customer the response below. Dear *** ***,Thank you for contacting us regarding your hotel reservation at the *** ** *** *** for Trip Number ***.We are writing to let you know that we received your Revdex.com concern in our
Executive OfficesAs I understand, you are requesting for a refund as you were promised by the hotel managerYou also noted that the room was dirty and rudeness of the hotel staffSince the reservation was used, we reached out to the hotel to request for an exception to process refund.This type of concerns are addressed at the hotel management and I have submitted your feedback to the appropriate team about the dirty room and hotel staff behaviorWe further researched your issue with the hotel and we verified that they are unwilling to refund your reservationHowever; we made a decision to offer you a one-time exceptionWe processed 50% refund of your reservation equivalent to USDOur system will process the refund within business dayBank processing time varies and may take few daysIf it isn't there after few days, we suggest you contact your bank.We apologize for any inconvenience and looking forward to serving all of your future travel needs.Sincerely,

Our record indicates that this matter has been addressed with the consumerThe reservation has been cancelled and a refund was issued
Sincerely,
N D***
***

Complaint: ***
I am rejecting this response because: the response was beyond rude and lacks basic customer service They had no problems taking my money but purposelyrics lying in facebook chats instead of saying my account to was restricted not acceptableI want my money back period seeing my service is not welcomed. I have also escalated this nasty response to *** *** and the *** *** *f my state for a full investigation of their practices, ethics and policies
Sincerely,
*** ***

Thank you for taking the time to contact us regarding your airline reservation with Air Canada with trip number *** I am writing to let you know that we have received your Revdex.com complaint in our Executive Offices I understand that you would like to get a refund
because you were not allowed to board Air Canada from San Francisco, CAIdentification and documentation requirements are determined by your citizenship and by the countries you will be traveling to, through or fromTravelers who are unable to provide required documentation may be denied boarding without compensation, detained, and/or deported at their own costThis information can be seen on the Help section of our website as well as on the confirmation email we sentWe called the airline on your behalf to ask for an exception but we were deniedAs a gesture of goodwill, we will be refunding $back to the original card used. We understand that you are not happy about this experience and we appreciate your time for sharing your feedback with usThe matter was given every consideration and we are unable to provide the resolution requested. Sincerely, *** *** Executive Offices

Dear Mr***,
Thank you for taking the time to contact us regarding your hotel reservation at the *** *** *** *** *** for Trip Number ***
We are writing to let you know that we have received your Revdex.com concern in our Executive
Offices
We understand that you have issues with this reservation
Customers are our number one priority and we work hard to make your experience with us a positive oneWe appreciate your feedback and noted this on our record as we continue to improve our service and prevent this from happening again
We have contacted the *** *** *** *** *** and verified that they have charged your card for the room and tax once for $
However, instead of refunding your credit card, they have accidentally placed a hold of $The *** *** *** *** *** has released the hold and processed a refund to your credit cardWe have reviewed the proper guest billing procedures with this hotel property to ensure that this mistake does not occur again
The charges of $($x 2) to your credit card will be refunded and depending on your billing cycles, you can expect this refund on one of your next two billing statements
Due to the inconvenience, as a one-time exception, a refund for $was issued today, August 14, We will issue a refund to your bank within one business dayYour bank will then post it to your account
The bank processing time varies so please check with them if you do not see it in your account within a few days
I hope you find my reply helpful and we thank you for your time
Sincerely,
*** ***
Executive Offices

Complaint: ***
I am rejecting this response because: *** was not able to secure a rental car until Sunday 1/3/- days after we alerted Priceline to the problemWhile the offer to reimburse the difference between the original reservation price and what he ultimately paid is a start, it does not take into account his being stranded with his son in *** *** for days with no assistance from PricelineThe final car reservation was for less time, yet still more money though
we are waiting on finalized credit card charges to know how much moreAlso, some of his expenses (rides to and from *** *** and ***, motel room, etc...) have no receiptsCab drivers in *** *** are cash only, the motel also declined to provide a receipt as it was cash onlyWhat about the hours on the phone trying to find a car to rent? Plans were unable to be kept, activities forfeited, and in general time wasted by both *** while in *** *** and myself at home trying to get any assistance from Priceline. Priceline's only immediate offer of help was for us to pay approximately $extra out of pocket because supposedly, according to Priceline, *** ***s would reimburse the difference though we had no verfication of this from ***Until 1/6/when Priceline emailed that they would reimburse the difference between the reservation price and actual cost, after my husband secured another car, we were supposed to trust that *** was going to reimburse usWe had previously told Priceline that *** had hung up the phone on my husband after clearly stating that they would not honor the reservation or address the issue and that he was unable to contact them upon arriving *** ***I sent approximately emails to Priceline between 12/30/and 1/4/with no interventions being proposed by Priceline themselvesWe contacted Priceline as soon as we knew there was a problem, which was on Monday 12/28/15, prior to the trip after when calling to confirm the reservation, *** said they would not honor itThat is when Priceline should have intervened and made arrangements to assist my husband in securing the rental car
Sincerely,
*** & *** ***

HelloPlease see our response to the customer belowThanks. *** *** *** Thank you for taking the time to contact us regarding your reservation with Budget Rent a Car for Trip Number *** We are writing to let you know that we received your Revdex.com
concern in our Executive OfficesWe understand that you are requesting a $refund as compensation since you were not provided the vehicle you expected. We reviewed your record with *** *** * ***We found that you were provided a vehicle within the car class that you bookedDuring the booking process, it was stated on your contract that we are not able to guarantee a specific make and modelThis is why you can only choose the car class during the request process and not a make or modelThe specific model for each car class varies based on the rental car company and availability Aside from getting the vehicle for the car class you booked, the Budget Rent a Car also informed us that you did not incur any additional charges for the rentalWe apologize that we are unable to provide the refund you are requestingHowever, as a gesture of goodwill, below is a coupon code for your future priceline.com Hotel Express Deal Coupon Code: *** The coupon will provide a discount of 15% on your next reservationThis is valid only on Express Deal hotel stays and will expire on February 1, This coupon can only be used one time for a single transaction and any remaining residual value cannot be applied to another transaction We also sent a separate email that contains a coupon to be used on a future Name Your Own Price or Express deal rental car reservationThe coupon will provide a discount of 10% on your next bookingYou must use the coupon by June 04:PM EDTThe email will contain instructions on how to redeem this coupon and its terms and conditions. These coupons are not intended to place a value on your experienceIt is meant to emphasize our commitment to you as our customer, and encourage you to use our website for your travel needs. Again, our apologies for any inconvenience and thank you for using Priceline.com Sincerely, *** ***Executive Offices

I have received the consumer’s additional comments alleging the
following:
“Priceline did a bait and switch for my hotel reservationThey said that there was no "hotel fee" on my reservation,
but the actual hotel shows that there is a fee of $per day as well as $
per day parkingThat was not in the offer or acceptance”
Attached hereto, is a copy of the consumer’s contract page clearly
disclosing that the resort fees and parking charges are not included in your
offer price
The reservation holder must present a valid photo ID and
credit card at check-inThe credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by the
hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in your
offer price
This
checkout page for trip number 4***was submitted on 2016-02-22:21:
Please Review Your
Request
Star Upscale Hotel
Which hotel will I get?
CheDate:
Sunday, March 20,
Check-Out Date:
Friday, March 25,
Region
Honolulu, HI
City Areas:
Ala Wai - Central Waikiki Beach
Downtown Honolulu
Waialae - Kahala
Waikiki Beach
Waikiki Beach Marina - Ala Moana
Waikiki Beach South - Diamond Head
CheTime:
Varies by hotelGuaranteed late
night arrival if needed
Check-Out Time:
Check-out times vary by hotel
Room 1:
*** ***
Number of Rooms:
Number of Nights:
Offer Price Per Room, Per Night:
US$
Travel
Insurance:
US$
Subtotal:
US$
Taxes and Service Fees:
US$
Priceline Hotel Coupon:
-US$
Total Room Charges*:
US$
Apply Coupon
Hotel Fee:
US$
Total Cost*:
US$
Have a coupon code? Apply Remove Coupon
This coupon is invalid or has expired
Purchase Trip
Cancellation/Interruption Insurance
Check here to cover yourself in the event of unforeseen illness, injury,
and job loss for only USDper room per nightDetails
SHAPE \* MERGEFORMAT
No surprises!
Total cost includes estimated hotel fees (e.g resort fees)Your total cost
will never be higher than displayed above
*Prices are in US dollars
Important Information
All rooms will accommodate up to adultsRequests for bed
types (King, Queen, Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed
Reservation is guaranteed for arrival on
the confirmed chedate onlyIf you do not cheon the first day
of your reservation and you do not alert the hotel in advance, the remaining
portion of your reservation will be canceled and you will not be entitled to
a refund
If priceline accepts your price, priceline
will book your reservation in a property with an equal or higher star level
than you requestedPlease note it is possible that the hotel you are booked
in could be a Resort, which will meet or exceed the minimum qualifications of
the star level you initially requestedThe hotel that is selected may or may
not be one that you have seen during a hotel search on pricelineAny sorting
or filtering options previously used will not apply to this Name Your Own
Price requestPriceline will immediately charge your credit card the total
cost of your stayRooms purchased through priceline cannot be cancelled,
changed or transferred and refunds are not allowedIf your offer is not
accepted, your credit card will not be chargedPriceline will immediately charge your PayPal account the total
cost of your stayRooms purchased through priceline cannot be cancelled,
changed or transferred and refunds are not allowedIf your offer is not
accepted, your PayPal account will not be charged
The reservation holder must
present a valid photo ID and credit card at check-inThe credit card is
required for any additional hotel specific service fees or incidental charges
or fees that may be charged by the hotel to the customer at checkoutThese charges may be
mandatory (e.g., resort fees) or optional (parking, phone calls or minibar
charges) and are not included in your offer price
Hotel rooms purchased through priceline are
not eligible for frequent traveler points, upgrades, vouchers, or other
discounts and incentives
For security reasons, and to indicate that you have
reviewed your request, please initial belowRemember that you agreed to
abide by priceline's terms and conditions regarding
hotel rooms and the use of the priceline.com Web site by entering your
initials when you submitted your original request
Initial Here:
I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of CoverageI have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy

Dear Mr*** We are contacting you today regarding your Priceline profile We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you would like to shut down your Priceline profile because someone is using
itWe apologize for any inconvenience this may have caused Priceline.com uses Secured Sockets Layer technology to secure web pages during transmission of informationAll web pages containing your Profile information are securedInformation in your Profile is neither transmitted nor received from priceline.com, except in the following cases: 1) You have signto the secured web page in 'My Profile' which allows you to view and/or change your personal or billing information via a secured channel(When you leave this secured web page, data in your Profile is locked in our server.) 2) You are prepared to submit your request for a priceline.com product, and wish to use the information in your Profile for billingIn this case, your Profile is accessible to you via a secured channel(When you leave this secured web page, data in your Profile is again locked in our server.) On all general pages, where you may be entering general information such dates/times, hotel preferences, airports, grocery choices, etc., the pages are not secured, so all Profile data is locked in our server Whenever you leave a priceline web page that is on a secured channel, to a general page, your browser may deliver a warning box, indicating that you are switching from a secured page to a general pageAt this time, your Profile information has already been locked, so you can freely continue on to the general page To confirm that your Profile information is on a secured channel, please note the web site address of the web page you are onSecured channel pages will begin with HTTPS, where as general pages will begin with HTTP We hope that this clarifies the security of your informationYour privacy and security are our first priority We checked our records and verified that Priceline profiles are using your email addressWe also verified that you have contacted our Customer Service previously and you confirmed that the person using your email address is your former colleaguePlease email us back if you would like us to deactivate your Priceline profile We apologize for the inconvenience and thank you for giving us the opportunity to assist you Sincerely, *** *** Executive Offices

Our records indicate that a full refund was processed for a total of USDThe refund was processed in two separate transactions that would amount to the total reservation cost (USD and USD)