Stahl Construction Company

Complaint: ***
I am rejecting this
response because:I am waiting on a resolution of the matter. As per request from Priceline management, I am providing the following information. Reservation number: ***Email address: ***
Sincerely,
*** ***

The customer was contacted and the exchange was completed via phoneThe change fee and service fee were both waived. Sincerely,*** ***Executive Offices

Complaint: ***
I am rejecting this response because:I have contacted them(***) through email and confirmed it through phone to cancel the ticket It was assured me ticket was being canceled and my refund will be given from Priceline.com b/c I booked it through third party Only when I came to back to United States, I came to know that *** did not made the change and collect the money without providing the serviceNot only they cheated me, but they also cheated Priceline.com to collect the money.Here is the information you asked for- Doctor/Hospital's Name: *** *** *** *** *** ***- Doctor/Hospital's Phone Number: +** *** *** ***- Name of the Patient: *** ***- Relationship to the Patient: ***- Nature of Illness: *** ***- Date of Visit/Treatment: Jan 24th onwards
Sincerely,
*** ***

Revdex.com:*** refunded me $So I accepted thatI would like to know why there were another $in fees after we paid $in fees to youIt could have been that particular *** because they did add the $in pre-paid gas without alerting meI've worked with both of your companies a number of times and this hasn't happened in the pastI purchased the affordable insurance from you, and you had a section that said the car rental will tell you that it isn't the correct insurance, but that you assured people it is more than enoughSure enough, I walked up to the counter and the Representative told me that it wasn't the insurance I needed
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear Mr***,
Thank you for taking the time to contact us regarding
your hotel reservation at the *** *** for Trip Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive
Offices
We understand that you have issues with this hotel
reservation
We see that your issue has already been resolved by one
of our Customer Service representatives who requested a room with king bed on
your behalf on May 12,
Our records show that upon booking, you requested a room with double beds
Requests other than what was shown on the contract page
should be requested through your confirmed hotel and cannot be guaranteed by
PricelineThis information was presented to you prior to purchase when you
were asked to review your reservation, including the terms associated with
cancellations or changesWhen you purchased your reservation, you agreed to
those terms and verified that the bed type requested was correct.
For your reference, a copy of the contract page has been
sent in a separate e-mailThe contract page disclosed the terms and conditions
of your reservation
Please note that the *** *** verified that they
have provided you a room with king bed for no additional cost
Should you require additional assistance with your
Priceline Hotel Reservation, please feel free to reply to this e-mail
I hope you find my reply helpful and we thank you for
your time
Sincerely,
*** ***
Executive Offices

We reached out to the customer directlyThe customer was refunded the difference of a new booking with the correct room type.Sincerely,Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** Although the message from the business stated I was pleased with the refund of $52, while gifting them with $for nothing, that is not the case! But nothing more can be done I supposeLearned a lesson from thisAirline companies are not interested in customer satisfaction

Please see the response below that we have sent to out customer. Dear Ms***, Thank you for contacting us regarding your reservation at the ***
*** * *** *** *** *** *** *** *** *** ***
We are writing to let you know that we have received your
Revdex.com concerns in our Executive OfficesWe understand you are requesting a refund on your unused reservation. Prior to submitting your request we stated on the contract page: Priceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedWe are sorry if you were unable to use your reservation; however, when you missed your scheduled chedate the hotel considered you a “no-show” and released your roomsThis is standard procedureIf you had purchased your reservations from another travel company or directly from the hotel, the reservations would still be non-refundable. I know you expect a different answer; however, there are no other options that I can offer because of the restrictions. Sincerely, Teddi C***Executive Offices

We have reviewed this reservation and unfortunately, we're unable to confirm the reservation due to changing availabilityOur booking system is linked to our travel partners booking system, just as any other internet travel service or travel agency, and there can be occasional time lags which
impact true reservation availabilityWe highly suggest that you try the request again with a new flight option if you wishes to confirm a reservation We checked our website today for flight from *** *** to *** *** ** on Dec 22, 2017; it is no longer availableWe also checked *** ***lines website and the flight you originally picked is no longer thereWe apologize for any inconvenience Thank you, *** ***, for taking the time to notify us of this situationWe hope to have the privilege of serving your future travel needs under more pleasant circumstances Sincerely, Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: Priceline.com falsely advertised and mislead me into booking a hotel that I did not agree to
Sincerely,
*** ***

We have reviewed the cruise booking and the promotion of $onboard creditWe have refunded *** *** credit card for the reservation in the amount of $
Thank you,
Sandy M***
Customer Support Specialist

Thank you for taking the time to contact us regarding your hotel reservation at the *** *** *** & Convention Center for Trip Number *** I am writing to let you know that we have received your Revdex.com concern in our Executive Offices We
understand that that you have issues with this hotel reservation We apologize for the confusionOur records show that for the room type and rate that you've selected, you are not allowed to change or cancel your reservationIf you cancel your room, you will still be charged for the full reservation amountThis information was presented to you prior to purchase when you were asked to review your reservation, including the room type and the terms associated with cancellations or changesWhen you purchased your reservation, you agreed to those terms Because of your issue, as a one-time exception, we have contacted the hotel on your behalf to request to either change the room type or cancel the reservation without penaltyHowever, they verified that the reservation is truly non-changeable and non-cancelable even for a fee We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, *** *** Executive Offices

Complaint: ***
I am rejecting this response because:Good Morning *** It's been a life experience to deal with Priceline The problem continues with Priceline when they say I can use the ticket before March 16, 2016, pay $and a $add on fee each way, that's another $120, so now the ticket will cost me $720, plus pay the price difference of the $and the current price of the ticket now ( the price now is actually cheaper ). The information I have received from *** is: to BOOK before March 16th, but can fly at anytime, the need to pay $for re-booking with no add on charges, and the current price of a ticket is $350. What I don't understand is why Priceline, who doesn't even own an airplane, have more control over the airline ticket then United? Can't Priceline do the same for me as United to keep a customer satisfied, and continue goodwill for future business? I would like to use my $ticket, pay the $re-booking fee and use it for the dates of June - 29th of
Sincerely,
Carleen J***

HiPlease see the outcome of this case.Issue: The customer rejected our response to the Revdex.com claiming that he has not received the check for reimbursement of the difference in rates plus taxi fareThe original car was not available at the counter and the customer rented a car at a higher rate and spent additional money for taxi to pick up the car at the new rental counter. Resolution: ** *** ***) spoke to the customer and explained that we will go ahead and reimburse the difference in rates amounting to $but we are unable to reimburse the taxi fare without a receiptThe customer has accepted the reimbursement and a refund request has been submitted

Dear Ms***,
Thank you for taking the time to contact us regarding
your reservation
at the *** *** *** *** for Trip Number
***
We are writing to let you know that we received your
RevDex.com concern in our Executive
OfficesWe understand
that you are not
satisfied with the savings you received for this
reservationAt the
same time, you are requesting that we transfer your
reservation to ***
*** ***
The savings shown on our website is a percentage of what
you could save
when you submitted your hotel requestWe stated that you
could "Save up
to 60% on Hotels" when using our Express Deals or
Name Your Own Price
Please keep in mind that hotel inventory is constantly
changing, and we
do not guarantee that you will save a certain percentage
when you
purchased your reservation
With Priceline, you can choose from a number of options
depending on
your needsYou can select a specific hotel from a list
of participating
properties with our Published Price hotel option or, if
you'd rather
save even more, you can choose a restricted reservation
where you select
the area and star level, but the hotel's name is not
revealed until
after the purchase
When you choose a restricted reservation, you agree to
stay in any
participating hotel that matches your requested star
level and area
selectionsAny sorting or filtering you did prior to
naming your own
price will not apply to your request and you do not have
the option to
select a specific travel partnerThis information was
disclosed to you
during the request process
The hotel chain examples listed on our site are provided
to illustrate
what you might expect when choosing a certain star level
from
Priceline.comWe do indicate that the brands shown are
only examples
and may not be part of the priceline programAlso, every
hotel is
different and not all hotels within a certain chain will
have the same
star level ratingWe are very careful to rate each hotel
on its own
merits and quality and not just on the chain it belongs
to
We apologize; however, your reservation is non-changeable
and
non-refundableWe will be unable to offer a change or a
refund per your
request
We are sorry we did not provide you the answers you were
looking for and
we thank you for your time
Sincerely,
*** *** Executive Offices

*** *** ***
We are writing you today regarding your reservation at
the H*** *** *** *** * *** *** ** *** *** *** ***
I am writing to let you
know that we have received your
Revdex.com concern in our Executive Offices
I understand that you would like to be refunded for this
unused reservationI have called the hotel to discuss your request; however,
Sarolyn Front Desk Clerk advised me that you decided to use the roomWe have further reviewed this matter and according
to her, they were able to provide you a pet friendly roomShe also advised
that although they initially charged you their pet fee per room, they decided
to refund the said amount
I truly wish I can; however, since the reservation was
used, we cannot offer any refund or compensation
I know you expect a different answer; however, there are
no other options that I can offer because of the restrictions
Sincerely,
*** ***
Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
***
*** ***

Please see the blow response that we sent to our customerThanks. *** *** *** Thank you for taking the time to contact us regarding your reservation at the Residence Inn Mentor for Trip Number ***. I am writing to let you know that we received your Revdex.com
concern in our Executive Offices. I understand that the hotel charged you $pet feeI apologize for the inconvenience this may have caused youWe have reviewed your case and decided to refund the pet fee that was charged. A $refund request was already submitted to our Management Team for review and approvalOnce approved, it will be credited back to the same credit card that was charged by usYou will be receiving another email from us advising the status once this is completed. Lastly, we would like to thank you for bringing this issue into our attentionThis has been forwarded to our Hotel Team for necessary update. Thank you for your patience while I resolved your issue, and I hope you find this information helpful. Sincerely,*
*** ***
*** ***

Complaint: ***
I am rejecting this response because:
This is NOT what was implied in the addThe "up to" wording was not present in the initial promotionUnfortunately I dont have a copy of thatI would not have purchased the trip had they disclosed their refund schedule with the initial addThis in my opinion is typical "bait and switchI will never purchase any more vacations through Priceline
Sincerely,
*** ***
Read More Customer Complaints:
>
>>
$(function () {
$('.complaint-block a[data-toggle=collapse]').click(function () {
$(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text'));
});
$('.complaint-block .collapse').collapse({
toggle:
});
$.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) {
$(value).text($(value).attr('data-close-text'));
})
});