Stahl Construction Company

I understand that you declined to accept the resolution we provided to your Revdex.com complaint As we previously stated, we will process a full refund as one-time exception once your dispute is closed if it is decided in priceline's favorPlease feel free to contact us after October 17, when your dispute is officially closed so we could follon the outcome If you have any additional questions, please feel free to respond to this email Sincerely, *** *** Executive Offices

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondence Attached hereto is a copy of the consumer’s initialed contract page authorizing the terms and conditions of the consumer’s selected purchase, including the following cancel policy Cancellation Policy: For the room type you've selected, you can cancel your reservation for a full refund up until noon on Thursday, August 20th (local hotel time)If you decide to cancel your reservation anytime between noon on Thursday, August 20th and noon on Friday, August 21st (local hotel time), the hotel requires payment for the first night's stayYou will be charged for the first night's stay including taxes and feesAny remaining amount will be refunded to youRefunds or cancellations are not available after noon local hotel time on your day of arrival (Friday, August 21st)We are sorry that we are unable to assist the consumer any further in this situation
Sincerely,
ND***
priceline.com
*** ** * *** *** *** ***
Room cost (per night): $
Nights:
Rooms:
Guests:
Room Subtotal: $
Taxes and Fees: $
Summary of Charges (All prices are in USD) $
*** *** ***
***
Excellent , reviews
Address:
*** *** *** *** *** **
Room T ype: Queen Beds - Free Wifi, Fridge, Microwave
Check In: Friday, August 21, 15:
Check Out : Sunday, August 23, 12:
Sign up for our t ravel deals newslet t er!
(USD) US dollar
Important Information
Hot el Cust omer Service:
If you have already booked a hotel reservation and need assistance,
you can contact our Customer Service at ***If you call this
number please have your Trip Number and the phone number you
entered while making your reservation available
Rat e Descript ion:
Websaver - Full pre-payment required upon booking
Pre-pay Policy:
$*** will be charged to your credit card
Room Charge Disclosure:
Your credit card is charged the total cost at time of purchasePrices
and room availability are not guaranteed until full payment is
received
Cancellat ion Policy:
For the room type you've selected, you can cancel your reservation for a full refund up until noon on Thursday, August th (local hotel
time)If you decide to cancel your reservation anytime between noon
on Thursday, August th and noon on Friday, August 21st (local
hotel time), the hotel requires payment for the first night's stayYou
will be charged for the first night's stay including taxes and feesAny
remaining amount will be refunded to youRefunds or cancellations
are not available after noon local hotel time on your day of arrival
(Friday, August 21st)
Guarant ee Policy:
Reservation is guaranteed for arrival on the confirmed chedate
onlyIf you don't cheto the hotel on the first day of your
reservation and you do not alert the hotel in advance, the remaining
portion of your reservation will be canceled and you will not be
entitled to a refund
All rooms are guaranteed for double occupancy and accommodations
for more than the specified number are not guaranteed
The reservation holder must be years of age or older
A valid ID and credit card must be presented at check-inThe credit
card is required for any additional hotel specific service fees or
incidental charges or fees that may by charged by the hotel to the
customer at checkoutThese charges may be mandatory (e.g., resort
fees) or optional (parking, phone calls or mini-bar charges) and are
not included in the room rate
TOTAL CHARGES
Your Information
Room 1 *** ***
Billing Address *** *** *** **
Count ry United States
St at e ***
Cit y *** ***
Zip/Post al Code *
Email ***_***
Confirm Email ***_***
Phone Number (*** ***
Continue
Credit Card Information
Initial Here: **
I have read and agree to the terms and conditions and
privacy policy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** Although the message from the business stated I was pleased with the refund of $52, while gifting them with $for nothing, that is not the case! But nothing more can be done I supposeLearned a lesson from thisAirline companies are not interested in customer satisfaction

Revdex.com:*** refunded me $So I accepted thatI would like to know why there were another $in fees after we paid $in fees to youIt could have been that particular *** because they did add the $in pre-paid gas without alerting meI've worked with both of your companies a number of times and this hasn't happened in the pastI purchased the affordable insurance from you, and you had a section that said the car rental will tell you that it isn't the correct insurance, but that you assured people it is more than enoughSure enough, I walked up to the counter and the Representative told me that it wasn't the insurance I needed
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Thank you for taking the time to contact us regarding your hotel reservation at the *** *** *** *** *** Shore for Trip Number *** I am writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you have issues with this hotel reservation We understand that you are not happy with this policy and we really wish that we could give you the resolution that you are looking for; however, we truly are unable to honor the lower rate you found and process refund the price difference We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, *** *** Executive Offices

Complaint: ***
I am rejecting this response because:The business is not responding to the complaint I've attached a picture of what the express deals listing I attempted to purchase looked like I under stand that on the contract page it does not show a star guarantee, but the listing did I did not expect that priceline would be engaging in bait and switch sales tactics advertising is not a legal sales tactic, and I'd like to assume that this was just a mistake or system glitch, but pricelines unwillingness to reach a resolution and lack of acknowledgement of the issue is making me wonder what their values really are
Sincerely,
*** ***

*** *** ***
Thank you for taking the time to contact us regarding
your airline reservation for Trip Number ***
I am writing to let you know that we have received your
Revdex.com concern in our Executive Offices
We understand that you
have issues with this airline
reservation
We apologize for the inconveniencePlease note that the
24-hour cancellation window only applies to new reservationsOur records show
that you've booked the reservation on May 5, On June 7, 2016, the
exchange was made upon your requestThe next day, June 8, 2016, you requested
to cancel the exchange that was made on the previous dayWe have checked your
options based on the fare rules and verified that the ticket is non-refundable,
if canceledTherefore, we are unable to process a refund for this reservation
However, you can still make another ticket change on this
reservation and the applicable fee would applyAs a courtesy, the $per
ticket service fee will be waived
Should you wish to make a change on this reservation,
please contact our Customer Service department at *** so that a
Travel Service Specialist can assist you in changing the ticket for a fee
I hope you find this information helpful and we thank you
for your time
Sincerely,
Jenn H***
Executive Offices

Exactly I didn't ever said to CANCEL so my air fair should still be available! I never agreed with cancelingNEVER a rep called me or email me of thisThey just took from me this is really bad service.*** explain to me that they could of made that correction if it was within 24hrsI called *** because a priceline rep advice me to call themfrom the beginning they never gave me a straight answer and sometimes just hang up and also in chat rooms just end my conversation with no help! from research I have done this company just takes people money just like that! Something needs to be done.I am willing to go media wise.
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:The advertisement of the billboard clearly states this a *** *** *** *** *** also continues to state this is a *** ***. It is a responsibility of Priceline to provide verifiable documentation that there hotels are accurate up to the dates they are offering them.What more troubling is the complete disregard for the illicit activity witnessed in the property sitePrcieline also has an obligation to provide safe hotels without a history of such activity occurring at a hotel property
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. My only hope is that in the future, PriceLine.com takes the reality of people's lives into consideration before enforcing policies that could potentially cause significant financial hardship to their customers, especially in situations like mine where the circumstances were genuinely beyond my control.
Sincerely,
*** ***

Dear *** ***
We are contacting you today regarding your airline
reservation for Trip Number ***
We are writing to let you know that we received your
Revdex.com concern in our Executive OfficesWe understand that you
have some concerns about
the seat assignmentsWe appreciate your feedback
Some airlines offer pre-reserved seating for a feeMost
airlines save a certain percentage of seats for airport check-inPaid seat
assignments are available on some flights and gives you access to improved
seating options for your flightThe availability of these seating options will
depend on your airline and on the aircraft type for your flight
Seats are assigned for all flights on the recordWe
checked *** *** website and seats does show on their endWe verified
that all flights except for the last leg of the outbound has seat assignment
which sits you next to each otherThe last leg of the outbound no longer have
seats available that you can be together
Regarding the charges for the name correction, we
verified that you will only be charged $The other $is authorization and
will automatically fall off, depending on your bank's process
We apologize for the inconvenience and hope you found
this information helpful
Sincerely,
Zadhy S***
Executive Offices

Complaint: ***
I am rejecting this response because:The following two statements which I have put in quotes are the reason that this charge to my credit was made through deceptive meansThe statements are taken directly from the form that was provided by Priceline's response to my complaintI did not place a bid and was never offered an opportunity to place a bidOne of the Priceline employees who I spoke with admitted that the site does not function properly on cellular devices and they have had other problemsThis is Priceline's intentional or unintentional system error I did not bid, therefore, how could Priceline accept or reject an offer I never had an opportunity to placeI NEVER had an opportunity to place a bid and there disclaimer/signature/contract page says twice that I would still have an opportunity to place a bid and was charged for something I had no intention of purchasing. Here are the two statements taken directly from their response that led me to believe I would still have an opportunity to bid"If Priceline accepts my price" and "if your offer is not accepted"
I would hate to think that a multi-million dollar company became that way by shady practices where they state there is a name your price option that doesn't exist and instead charge a person twice the amount of what the motel would have cost if I had reserved directly through the motel.
Sincerely,
*** *** ***

Dear Mr***,
Thank you for taking the time to contact us regarding
your hotel reservation at the *** *** for Trip Number ***
We are writing to let you know that we have received your
Revdex.com concern in our Executive
Offices
We understand that you have issues with this hotel
reservation
We see that your issue has already been resolved by one
of our Customer Service representatives who requested a room with king bed on
your behalf on May 12,
Our records show that upon booking, you requested a room with double beds
Requests other than what was shown on the contract page
should be requested through your confirmed hotel and cannot be guaranteed by
PricelineThis information was presented to you prior to purchase when you
were asked to review your reservation, including the terms associated with
cancellations or changesWhen you purchased your reservation, you agreed to
those terms and verified that the bed type requested was correct.
For your reference, a copy of the contract page has been
sent in a separate e-mailThe contract page disclosed the terms and conditions
of your reservation
Please note that the *** *** verified that they
have provided you a room with king bed for no additional cost
Should you require additional assistance with your
Priceline Hotel Reservation, please feel free to reply to this e-mail
I hope you find my reply helpful and we thank you for
your time
Sincerely,
*** ***
Executive Offices

Thank you for taking the time to contact us regarding your hotel reservation at the *** *** *** & Convention Center for Trip Number *** I am writing to let you know that we have received your Revdex.com concern in our Executive Offices We
understand that that you have issues with this hotel reservation We apologize for the confusionOur records show that for the room type and rate that you've selected, you are not allowed to change or cancel your reservationIf you cancel your room, you will still be charged for the full reservation amountThis information was presented to you prior to purchase when you were asked to review your reservation, including the room type and the terms associated with cancellations or changesWhen you purchased your reservation, you agreed to those terms Because of your issue, as a one-time exception, we have contacted the hotel on your behalf to request to either change the room type or cancel the reservation without penaltyHowever, they verified that the reservation is truly non-changeable and non-cancelable even for a fee We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, *** *** Executive Offices

HiPlease see the outcome of this case.Issue: The customer rejected our response to the Revdex.com claiming that he has not received the check for reimbursement of the difference in rates plus taxi fareThe original car was not available at the counter and the customer rented a car at a higher rate and spent additional money for taxi to pick up the car at the new rental counter. Resolution: ** *** ***) spoke to the customer and explained that we will go ahead and reimburse the difference in rates amounting to $but we are unable to reimburse the taxi fare without a receiptThe customer has accepted the reimbursement and a refund request has been submitted

Complaint: ***
I am rejecting this response because: Priceline is approaching this case from a bizzare point of viewHow can a service not be provided and money be kept? You either provide a service and take the money, or you don't provide a service and you give the money backPriceline refused to accept my dispute when they did not match their advertisementI accepted this fact and decided to keep my reservation and stay at the hotelHowever, on my way to ***, I called the hotel to confirm my reservationI was told that Priceline had cancelled it.How? Why? No one contacted me to tell me it had been cancelledI was on my way to a new country without a place to stayI called Priceline immediatly, and they refuesed to roll over the funds from the cancelled reservation to a new one or to refund meI was left without money, and a place to sleepThey left me in a very vulnerable and defrauded state in a different countryPriceline should have reinactived my reservation, or given my money back.My hotel reservation was cancelled without my knowledgeI was left without a place to sleepI was not offered a place to stay in exchangeAnd now, Priceline still refuses to refund me my money ($1,172.32)THIS IS SERIOUS FRAUDWhere is consumer protection? Where is justice? I will not stop until I get my stolen money back
*** ***

Complaint: ***
I am rejecting this response because: The reason I didn't have my latest insurance card with me was because I was toldby my *** *** insurance agent to leave it in my personal vehicle, which was parkedin *** Moreover, other rental car companies within the past few weeks all have accepted my "expired" card as valid proof, because all they need is my policy number and my insurance agent's phone numberHere are the reservation numbers from past rental car purchases via Priceline - 1*** *** - for your reference.Anyways, it was Sunday night at PM, and my insurance agent's officewas closed, so I asked the rental agent to see if I can have my wife email/fax aphotocopy of my latest *** *** insurance policy to them, but he said no, becauseit's not on the list of "acceptable" documents, and he showed me that list on a piece of paper. So I asked him if this "list" is disclosed any where, and he told meto go to *** ***-A-Car's web site and check it out. (So I later went totheir web site, but didn't see the list. Here's the link to their web site :***On their web site, it DID NOT mention anything about photocopies are unacceptable!)I then asked how come Priceline didn't give me a heads up, then he showed me this fineprint from the Priceline's agreement (I could tell that he's was following a "playbook", because he seems to know all the answers):"You may be required to show proof of transferable insurance for loss or damage to the rental vehicle that is valid in the state where vehicle will be rented Insurance from outside of the U.Swill not be acceptedPlease review the partner's policy information for additional details." Here's the complaint - Priceline needs to change the verbiage in this agreement from "MAY BE" to "MUST" in LARGE BOLD print, or whatever it takes to get customers' attention, because they will be in for a "sticker shock" later. Moreover, Priceline needs to provide a link to the rental car company website informing us what types of documents are considered "acceptable". Lastly, even if the customers DECLINE to buy insurance via Priceline, it means NOTHING to the rental car company Like I said, no where on ***'s web site is this information disclosed, but all the rental car agents have this list. So this begs the question - why NOT disclose this list publicly on their web site ? The link above DID NOT show this list - it DID NOT even say that photocopies are not acceptable. It seems to me that *** Rent-A-Car just pulled a "bait and switch" scheme on me- by luring me via Priceline (ie, bait), and then at the last minute, made me buy products I didn't need (switch) Instead of paying $ 122+/week for a small four door hatchback, now I'm paying $ 236+/week for it. Sure, the additional cost was due to the car insurance purchase, but that's because I was forced to buy it, not because I want toEven though I already DECLINED the purchase via Priceline, but that meant absolutely NOTHING to *** Rent-A-Car. I even asked the agent if I can amend my contract, few days later after my wife mail me these "acceptable" documents, and still agreeing to pay for the days which I "didn't have proper insurance" The rental car agent, and later the ***y's customer service rep, all said NO They all said the same thing - "I have only one chance to do it, and that's at the rental car counter". That begs this question - is *** Rent-A-Car really concerned about renters having valid insurance or do they just want to sell unnecessary products to renters ? That's why I'm rejecting this response, because I believe Priceline could've done better to protect consumers from their partners' bait and switch schemes like these
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
***
*** ***

Dear ***,This e-mail is in regards to your rental car reservation with *** Corporation made under the trip number ***.Upon review of your inquiry Priceline conatacted *** on your behalf and we have been advised that you were provided with the correct vehicle size as reserved, the vehicle provided was a midsize vehicleAlso, the LDW was on the *** rental record which you signed and authorized, and no refund is due
If you have any further questions, we suggest you contact *** directly at ###-###-####.Sincerely,Abid Ali D.Customer Service Specialist

Roman">Our records indicate that a refund for $was issued on June 1,