Stahl Construction Company

Dear Mr***,
We are writing to let you know that we received your Revdex.com concern in our Executive Offices regarding your reservation with *** ***ways for Trip Numbers *** and ***
We understand that you unintentionally purchased
***line tickets for Ms*** and request a refund
We have contacted the ***line on your behalf concerning your refund requestThis refund request process generally takes approximately weeks, and is at the discretion of the ***lineWe hope to be in contact with you with an update or resolution in weeks time
We appreciate your patience while we continue to work to resolve your issue
Sincerely,
Berna A***
Executive Offices

Complaint: ***
I am rejecting this response because:My bank has sent Priceline an email containing my account statements that show there has not been a refund into my accountI also forwarded Priceline an email from Google Wallet stating that they do not show a refund eitherGoogle Wallet also requesting a tracking ID for the transaction and Priceline has not responded yetI am on a public computer and feel it's not safe to download those documentsI will try to do it from my phone
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:I also contacted *** It was explained to me that if I had done business directly with them, they would have been able to accommodate me.You have used this as an excuseI also see that there are more than 2500+ complaints about priceline on the Revdex.com bulletin board My friends and I travel a lot, and there are many low price choices I will be spreading the word of this situation and encouraging all my friends to avoid priceline since money comes first and the customer comes second
Sincerely,
*** *** ***

I am in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond
"margin-bottom:0in;margin-bottom:.0001pt;line-height:
12.0pt">I understand that the consumer was unable to submit a request for
a vacation packageBecause travel
rates fluctuate constantly due to changing inventory, we are unable to
guarantee confirmation and airfares/rates are not guaranteed until purchasedI appreciate the opportunity to address
this matter
Sincerely,
N
D’***
Executive Offices

Dear Ms***,
Thank you for taking the time to contact us regarding your hotel reservations with The Inn At *** under Trip Numbers *** and ***
We are writing to let you know that we have received your Revdex.com concern in our Executive Offices
We
understand your request for a refund of both reservations since you ended up not using the rooms due to issues with the accommodation at your confirmed hotel
We apologize that you were unhappy with your hotel accommodationsWe evaluate each participating hotel on many different criteria, including cleanliness, guest satisfaction, dcor, etcWe are sorry to hear that your hotel fell short of this expectation during your stayWe appreciate your feedback and we have contacted the appropriate people at the hotel to share your concernsHowever, they advised they are only able to make an exception to refund one of the rooms under *** *** with Trip Number ***They advised they are unable to refund the other room under *** *** with Trip Number ***
The refund for USD was issued today, January 5, This refund will be processed through our system within one business dayIf you need to check the status of your refund after a few business days, please contact your bank directly to inquire about their processing time
We are sorry we did not provide you the resolution you were looking for and we thank you for your time
Sincerely,
Nico T***
Executive Offices

I have received the consumer’s additional
commentsAs you requested, I have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion
Unfortunately, there is nothing we can add to what has already been stated in
our previous correspondence The Best Price Guarantee policy/terms and
conditions are clearly disclosed on the priceline.com website As stated on the terms and conditions of
our Best Price Guarantee, the lower price must be an exact match to the
itinerary booked on priceline.com, including offering a comparable cancellation
policyThe lower price must be for the same hotel, cheand check-out
dates, number of rooms, room type including bedding and view selectionIn
accordance with the terms and conditions of the Best Price Guarantee, and in
the event the consumer locates a room rate lower than the rate paid with Priceline
for an exact match to the itinerary booked on priceline.com, including a
comparable cancellation policy, the consumer must contact us by midnight the day before travel
to be eligible for a refund of the differenceI am sorry that
we are unable to assist the consumer any further in this situation
Sincerely,
** ***
Executive Offices

Hi Please see the response below that we have sent to our customer regarding her rejectionThanks. *** *** *** Thank you for taking the time to contact us regarding your hotel reservation at the *** *** *** *** *or Trip Number *** I am writing to let you know that we have received your Revdex.com concern and your email in our Executive Offices. We understand that you are not happy with this policy and we really wish that we could give you the resolution that you are looking for; however, when you submitted your request, aside from the *** *** - *** *** * *** ***d area that you have originally requested, you addeddifferent areas (*** *** *** *** *** *** *** * *** ***k)The *** *** *** ***t is located on the *** *** *** *** area, which is one of the areas you added/selected. In addition, prior to purchase, you were asked to review your reservation, including the areas you have chosen and the terms associated with cancellations or changesBy indicating your 2-letter initial, TM, you agreed to those terms and verified that the areas selected were correct. For your reference, a copy of the contract page has been sent in a separate e-mailThe contract page disclosed the terms and conditions of your reservation. We are unable to provide a refund for this reservationInstead, as a one-time exception, you can use the following coupon code to be used on a future priceline.com Hotel Express DealThe coupon will provide a discount of 15% on your next reservation. *** *** ***Details: Must transact in USD for discount to apply.Available on Express Deals reservationsBook by February 1, 2018 We are sorry we did not provide you the answers you were looking for and I hope you find this information helpful. Sincerely, *** ***Executive Offices

The consumer selected Priceline’s Name Your Own Price service for the purchase of a hotel room reservation did not receive confirmation for a property viewed in a previous search on Priceline’s Published Price service
Priceline does not guarantee or imply that the selected Name Your Own Price
property will be a hotel viewed in a previous hotel search on priceline.com
Priceline tells consumers that the hotel that is selected may or may not be one that you have seen during a hotel search on PricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through Priceline cannot be cancelled, changed or transferred and refunds are not allowed
Consumers who wish to stay in a particular property/location, have the option to select from our Published Price service where consumers see a list of competitive prices across a wide range of hotels and can choose his/her exact price, location and hotel
Once again, than you for getting in touch about this
Sincerely,
ND***
priceine.com

I have received the consumer’s additional comments and thank the consumer for taking the time to share her experience with usPriceline makes every effort to accommodate each consumer with each requested purchase, and we apologize for any inconvenience experienced by the consumer when the requested reservation was not available for purchaseOnce again thank you for getting in touch about this
Sincerely,
ND***
priceline.com

HiPlease see the response below that we have sent to our customer. *** *** ***
*Thank you for taking the time to contact us regarding your stay at the *** *** *** *** *** *** We are writing to let you know that we received your Revdex.com concern in
our Executive Offices. We apologize for the difficulty you encounteredWe appreciate the time you have taken to let us know about your experienceYour feedback has been documented in our records so, we can share it with your confirmed hotel to help us improve our ability to serve you betterWe reviewed your information with the hotel and confirmed your reservation was usedThe hotel did not allow any compensations or refundsAs a gesture of goodwill, we processed a refund in the amount of USD on October 28, This amount is equivalent to 20% of your total reservation cost as a compensationThe refund was processed through our system within one business day; however, bank processing time varies, so please check with them if you don't see the refund in your account within a few business days. Thank you for the opportunity to assist you and we hope you find this information helpful. Sincerely,*
*** ***
*** ***

I have received the consumer’s additional comments. As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusionUnfortunately, there is nothing we can add to what has already been
stated in our previous correspondenceThe consumer selected and authorized the
purchase of a non-refundable reservationThe consumer may contact the
insurance carrier directly for any assistance with insurance claim inquiresI
am truly sorry that the consumer’s selected purchase is non-refundable and we
are unable to assist the consumer any further in this situation
Sincerely,
** ***
priceline.com

Thank you for taking the time to contact us regarding your reservation with *** Rent a Car for Trip Number ***We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you are requesting for a refund of the first
days that you were unable to use the reservation since the counter was close due to hurricaneWe have forwarded a request to our Accounting Department to process a refund for days of your rental amounting to USDThis will go through a review process which normally takes 10-daysOnce the refund request process has been completed, it will be refunded through our system within one business dayThe refund will be processed back to the card used in booking the reservationYou will be receiving email messages from us with updates of the refund requestWe apologize for any inconvenience and hope you find this information helpfulSincerely, *** *** Executive Offices

Complaint: ***
I am rejecting this response because: There is an issue with the web site and I want a full refund... including the $20. This is because I was very careful when initially selecting the pickup and dropoff locations on your website when making my bid. I selected pickup in *** with dropoff in ***. Just refund me the full amount!
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** *ollemails with the company have suggested a willingness to reimburse me the $as requestedIf such a reimbursement is granted, then I find that this resolution is satisfactory to me.Thank you immensely for your help in opening this line of communication with the companyI am immensely appreciative of the Revdex.com's position to help allow me to resolve this issue
Sincerely,
*** ***

HelloPlease see our response to the customer belowThanks. *** *** ***
*Thank you for your prompt response. We apologize for the difficulty you encountered on our websiteOur booking system is linked to our travel partners booking system and there can be occasional time lags,
which will affect the prices shown on our itinerariesOur partner may not have refreshed their reservation system yet, and this may be the reason why our site is displaying a different price on the hotel's list pageThese are not consistent with priceline's service standards, however, regardless of the reasons, we realize that it negatively affects our image as a service company Also, please accept our apology for the frustrations you encountered with our customer serviceThis is certainly not indicative of the kind of customer service that we strive to provideIt is our goal to provide quality service and we regret any incidents that created the perception that we have not provided you with adequate service. I reviewed our records and please be assured that we are taking this matter seriouslyAppropriate feedbacks were sent to the representatives involved so that we can improve our service and avoid this from happening again. We appreciate your business, and we are very sorry that you have been disappointed with the way this matter was handledWe do hope you give us another opportunity to serve you better in the futureBelow is a coupon that you can use on your next booking on priceline: *** *** ***
*** *** *** *** ** *** *** ***
*** *** ***
*** *** *** ** *** *** *** *** Thanks for choosing us, and we look forward to serving your future travel needs. Sincerely, *** *** Executive Offices

Thank you for taking the time to share your recent priceline.com experiences with us. We are writing to let you know that we received your Revdex.com concern in our Executive Offices We are unable to locate your reservation using your information detailsIn order
to research and respond to your situation, please respond to this email with any additional information you can provide to help us locate your request in our system Your priceline.com trip number, your phone number, the names that the request was made under and any relevant dates would be extremely helpful Thank you for choosing to email us todayI look forward to resolving your issue Sincerely, *** *** Executive Offices

Complaint: ***
I am rejecting this response because:
Priceline did in fact select the wrong airport..it gave me option of arriving in Austin Texas, tho I did NOT select it or did not even think about flying into Austin at all..I know for a matter of fact it was selected for me, because as I was trying to negotiate the price,prior to my purchase, it kept suggesting and selecting Austin Texas..I had to keep reselecting for my arrival to *** *** ***..On the last try, my arrival city WAS *** *** ***.I made sure of it and proceeded with payment.I did not double check if Priceline changed it the last time before I purchased it., and in fact they did..So, YES priceline did in fact make the error..I feel this is VERY unprofessional..I am owed a refund of $290.90...How can priceline just steal my money and refuse to make it right or refund MY money...Its NOT Pricelines money..They did NOTHING to have or deserve MY hard earned money..I will continue to pursue this matter..If Priceline is unwilling to cooperate or make this right..My attorney will be filing a lawsuit, if necessary on my behalf, which at that time we will be seeking further monetary damages..I will also be contacting on my side News, along with a few other News StationsThis is NOT right and Priceline does NOT have the right to rip people off and just keep their money
Sincerely,
*** ***

Thank you for your prompt reply.I am a professional business women who has booked many flights multiple times a month over the last years for other business professionals. I am very comfortable with booking flights and reading everything carefully. As this is the first time I tried using Priceline, at the suggestion of my son, I was extremely careful to read everythingEspecially since this was a personal trip and not on company expenseTherefore I can be 100% confident that the contract page I was presented, and subsequently read, was stated in Canadian fundsHowever, the contract page you are now presenting says it is in American dollarsI don't believe thatI think there's a glitch in your system.As you can imagine, I feel that I have been slighted and that this action, without proper investigation even into a possibility of a glitch (which is how I read your email, and from the attitude of your customer service representative with regards to no fault to Priceline as per my son) is fraud on the part of Priceline.My son investigated this with the staff at Priceline and was able to replicate a similar transaction showing a contract page with very similar but only slightly more expensive due to the later booking dateThis was considerably cheaper than I was charged on my ***, and also showed that it was in Canadian dollars, just as I had seen itThis is attached as "Priceline Test Run".I am looking for a full refund so I can rebook the trip else whereUnfortunately it was explained that this is not possible due to a non-refundable tripI would therefore expect that a reputable company would do at minimum the following:Investigate the glitch in your system and correct it so others will not be hurt by such occurrencesIf you cannot refund the full trip, refund or make some form of an offer comparable to the damages incurred by this glitchIf this was a honest mistake on my part and I had not looked for and read that it stated Canadian Dollars, I should have been able to catch it immediately via the email that I received from your company with the receiptInstead this email, confirmed what I had read since there was no notation to alert me to any changes in the currency or cost from the "All funds in CAD" below the final price on the contract page which I was presentedThis email is attached below as "Priceline confirmation" I look forward to your responseI have CC'd the Revdex.com so they can be kept apprised that I am still not satisfied with the lack of resolution thus farI do hope that we can come to an agreement as I am not in a situation to simply waste money due to your website showing me one screen with CAD, charging me in US, and then giving you a transaction record which you are trying to state proves that there was no foul playI know what I read, and agreed toI put my initials on the contract page which stated Canadian fundsThanks,*** ***

I have received the consumer’s
additional commentsAs you requested, I have again reviewed this matter to see
if we overlooked anything that might support a more favorable conclusion
Unfortunately, there is nothing we can add to what has already been stated in
our previous correspondence I am sorry that Priceline is unable to assist
the consumer any further in this situation
Sincerely,
** ***
priceline.com

Complaint* ***
Thank you for your reply However, I am rejecting this response based on two reasons:Hotel class is not based on priceline's or its competitors' opinion of the hotel A call to the hotel front desk and they will tell you *** is a four-star hotel, not five-star because they don't have a full service restaurantLabeling a four star hotel as five star is deceivingIf Priceline is not offering true and better value to its customers than its competitors, why would any customer continue to use Priceline? You didn't say anything about the location of the hotel Isn't it true that the hotel is not located on the Strip? How can you claim the hotel is on the strip when you have to walkthrough another hotel just to reach the strip?I am also adjusting my demand Besides a full refund, please remove star *** *** Strip hotel labeling from *** hotel on Princeline It is simply WRONG!
Sincerely,
*** ***