Stahl Construction Company

We are writing to let you know that we have received your BetterBusiness Bureau concern in our Executive OfficesAs we understand,you're not satisfied with the savings for your reservation and that yourcard was charged for $91.15.The savings percentage is based on savings for this deal on the day ofbookingHowever, since it is past that date, we will not be able tocompare rates between our site and the hotel'sOur record indicatesthat you saved USD or 11.24% off the hotel's published rateWecontacted the hotel and they advised that your reservation was usedWeapologize; however, we are unable to process a refund.We checked our records and it shows that we only charged $for yourreservationFor us to further research your issue, please provide us acopy of your billing statement showing the charge of $You mayreply to this email and send it as a PDF or JPG attachment or you canfax it to ###-###-####Once we received the information, we will reviewfurther and contact you back for any updates.We are sorry we did not provide you the answers you were looking for andthank you for your time.Sincerely Executive Office

Thank you for contacting us regarding your Rental Car reservation for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesAs I understand, you are requesting for a refund of the USD you were charged by the rental car company for the [redacted] insuranceYou see this charge as something that is contradicting our "no hidden fee" advertisement on our website I have carefully reviewed your reservation and verified that we have disclosed and guarantee the rate for the service you have requestedIn the checkout page, information about [redacted] insurance being required before they released the carFor this reservation, you opted not to avail an insuranceHowever, since most countries in south America require insurance to be bought at the counter, we can extend a 50% goodwill refund on the USD insurance you had purchaseTo complete this refund, please verify below information are correctName: [redacted] Address: [redacted] Email: [redacted] I also sent you an email that contains a coupon to be used on a future priceline.com Rental CarThe coupon will provide a discount of 10% on your next reservation Rules and Restrictions: - Available on Name Your Own Price or Express deals reservations You must use the coupon by November 12:AM ESTThis coupon can only be used one time for a single transaction and any remaining residual value cannot be applied to another transactionThe email will contain instructions on how to redeem this couponPlease follow the instructions carefully We apologize for any inconvenience and look forward to serving all of your travel needs Sincerely, [redacted] Executive Offices

I have received the consumer’s additional comments As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceI am sorry that we are unable to assist the consumer any further in this situation Regarding the consumer’s statement: “Please take a look at the phone number they provided in their response 1-800-xxx-xxxx This is from their Executive Offices and is another example of their ineptness.” The email correspondence was sent directly to the consumer via email with the complete telephone contact for our Executive Offices Sincerely, ND [redacted] priceline.com

Complaint: [redacted] I am rejecting this response because: I am not going to take my family to a un safe dirty nasty hotelYour star rating of this hotel needs to be adjusted, read the reviews of trip advisor ! I have used priceline my entire career and have probabaly booked over nights, I work for a company that has traveling representatives Due to this one bad experience and loss of trust with priceline, our entire company will not book thru priceline again Sincerely, [redacted]

We are in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respondAccording to the consumer, he was unable to obtain reservation confirmation for his/her requests reservationPriceline is unable to guarantee confirmation for consumer reservation requestPriceline tells consumers that rates are not guaranteed until purchasedWe are sorry that the consumer was unable to obtain confirmation for the requested reservationsand appreciate the opportunity to clarify Sincerely, [redacted] Priceline.com

Dear Ms***, We are writing to let you know that we received your Revdex.com concern in our Executive Offices regarding your reservation at the [redacted] for Trip Number [redacted] We understand that you requested to cancel the reservation for a full refund due to a death in the familyPlease accept our sincere condolences We reviewed the record and cancel policy associated with your reservation, indicating that the hotel requires payment for the first night's stayHowever, we verified that our representative contacted the hotel on your behalf requesting an exception to their cancel policy, and have been advised by [redacted] , Assistant General Manager at the hotel that they are unable to make an exception to the cancel policy associated with the reservationWe apologize for any inconvenience; however, we are unable to refund the cancellation fee We apologize for the inconvenience and thank you for your time Sincerely, [redacted] Executive Offices

Our records indicate that a refund in the amount of $has been processed

Dear Ms [redacted] , We understand that you are not satisfied with the resolution We have contacted the hotel again to ask if they are willing to reconsider refunding the room under [redacted] ; however, they reiterated that they will only make an exception to refund the room under [redacted] As a gesture of goodwill, we have decided to refund this room from our end since we value your businessThe refund for USD was issued today, January 14, Your refund will be processed through our system within one business dayIf you need to check the status of your refund after a few business days, please contact your bank directly to inquire about their processing time Thanks for choosing us for your travel needs Sincerely, Nico T [redacted] Executive Offices

Thank you for taking the time to contact us regarding your reservation at the [redacted] And [redacted] *or Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive Offices We understand that the hotel is charging an additional fee to accommodate extra guestsWe indicated prior booking that your room would be for double occupancy and accommodations for more than two adults are not guaranteedWe contacted your hotel and verified that in your case, they would be willing to allow extra guests; however, it is at the hotel’s discretion to charge additional fees or require another roomWe apologize, but we will be unable to waive the hotel's feesWe are sorry that you were not satisfied with usRest assured, we will review your feedback and will work harder to make this better going forward We apologize for any inconvenience and we thank you for your time Sincerely, [redacted] Executive Offices

[redacted] We are contacting you today regarding your reservation at [redacted] And Casino booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you did not use the reservation and you would like to be refunded The reservation that you purchased is restricted which is non-cancelable and non-refundableThis information was provided on your contract page prior to bookingHowever, we called the hotel to request for exception and they agreed to refund your reservation We processed a full refund in the amount of USD back to the same card that was used to place the requestYour refund will be processed by our system within one business day and your bank will post the refund back to your accountBank processing time varies so please check with them if you don't see the refund posted to your account within the next few days We apologize for the inconvenience and thank you for giving us the opportunity to assist you Sincerely, [redacted] Executive Offices

We are writing to let you know that we received your RevDex.com concern in our Executive Offices. As I understand, you wanted to cancel the reservation as you were unable to request seats for your flight and that there was no disclosure prior to purchase of the flight on having to pay... fees other than baggage which was disclosed before purchasing. I have carefully reviewed your reservation and see that you have purchased one our highly restricted reservation where flight details are disclosed once reservation is confirmed. Once confirmed, reservation is non-changeable and non-refundable. While booking, we have disclosed in the checkout page under Booking Conditions that "Meal and seat preferences are not guaranteed", this is because not all airlines offer pre-reserved seating and some airlines offer pre-reserved seating only for a fee. Once flight is confirmed, we automatically send a message to the airline system to request for seats, however, if seats are not assigned, this means that you will be provided seats upon check in at the airline ticket counter. I have checked your reservation and see that seats are now assigned. You will be able to see the seat assigned by accessing [redacted] website or by clicking the link below. You will be asked to enter your first and last name and your confirmation number with [redacted] is [redacted] . At the moment, our website does not show these seats assigned, however, I have escalated this to the appropriate team for review. [redacted] I apologize however, due to the terms and conditions associated with the reservation, we will be unable to provide you a refund. We are sorry we did not provide you the answer that you are looking for and we thank you for your time. Executive Offices

I am writing you today regarding your hotel reservation at the [redacted] under Trip Number [redacted] . I understand that you are not satisfied with the resolution we provided regarding your RevDex.com complaint. We reviewed your issue again to confirm that we did not overlook anything that might support a more favorable resolution. There is nothing we can add to what has already been stated in our previous correspondence. Although we empathize with your situation, we are truly unable to assist you further in this matter. Sincerely, [redacted] Executive Offices

Thank you for taking the time to contact us regarding your reservation at the [redacted] Hotel And Conference Center for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive Offices We reviewed your concern again to make sure that we did not miss anything on our partWe verified prior booking that the room type you selected only included a queen bed in a non-smoking roomWe understand that you are requesting a refund of your reservationHowever, due to our contractual agreement with our hotel partner, we are not allowed to make an exception to the policyWe apologize, but we are unable to change, cancel or refund your booking I know you expect a different answer; however, there are no other options that I can offer because of the restrictions Sincerely, [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because:when I chose the option the flight time wasETween 10am and 6pmWhen I called customer service right away I was on hold and then the customer service person changed the timeI never would have booked it if it wasn’tI wasn’t going to pay 15$ and wait for my money to be put back in my card for something I am not at fault forIt made me totally recharge my schedule and cost me more than what the flight wasI have been a very loyal customer if Priceline until now Sincerely, [redacted]

Dear Mr. [redacted] , We are contacting you today regarding your reservation at the Wyndham Garden Inn [redacted] Airport booked under Trip Number [redacted] . We are writing to let you know that we have received your RevDex.com concern in our Executive... Offices. As we understand, your reservation was canceled because it was booked for the wrong city and you would like to be refunded in full. We checked our record and verified that during the booking process, the requested city for your hotel reservation is [redacted] This information was provided on the contract page that you reviewed and initialed prior to booking. Our records confirm that you agreed to cancel with a fee with the option to resubmit. We apologize for any inconvenience; however, the cancel fee is non-refundable. For your reference, a copy of your contract page listing [redacted] as your selecetd area was sent to you on a separate email. We apologize for the inconvenience and we thank you for your time. Sincerely, [redacted] Executive Offices

Dear Ms [redacted] , Thank you for taking the time to contact us regarding your reservations at the [redacted] for Trip Numbers [redacted] and [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you are requesting for a refund since your hotel does not have your reservations on fileWe contacted the Hyatt [redacted] and verified with [redacted] at the front desk that your reservations are confirmed for both request numbers [redacted] and [redacted] For reference, the hotel has provided the confirmation numbers of each room for both reservationsPlease see below: Confirmation Number [redacted] - [redacted] Confirmation Number [redacted] - [redacted] Confirmation Number [redacted] - [redacted] We are sorry; however, since your reservations are confirmed no refunds can be issued Thank you for choosing to contact usI hope you found my email helpful Sincerely, [redacted] Executive Offices

Thank you for taking the time to contact us We are writing to let you know that we received your Revdex.com concern in our Executive Offices We sincerely apologize for the difficulty you encounteredWe understand your requests for November 3-were rejected and your credit card was authorized for USDWe reviewed your information and confirmed all your requests for November 3-were rejected due to constantly changing inventory and availabilityIn order to process your request, we first place an authorization on your accountThese authorizations drop off and you will not be successfully charged for your rejected requestsIn most cases, to at most days depending on your bank's process Furthermore, we were able to confirm you have a confirmed reservation at the [redacted] for November 4-Your Trip Number is [redacted] and the charges are all payable to the hotel Thank you for your timeWe hope you find this information helpful Sincerely, [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because:I completely acknowledge that I searched for an economy class ticket However, there were several flight options listed that were cheaper, but I paid probably or more per ticket(I bought 2) for the flight option that included the Business Class flight So or dollars does not even cover the cost of the bait and switch tickets It should not matter what I searched for, I bought and paid for a flight that was advertised as Business Class If I search amazon for socks, and I buy shoes, I fully expect to get shoes, not be sent socks and told, well that is what you searched for Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:I have reviewed the response made by the business in reference to complaint ID [redacted] , however, until I have received a refund for half the airfare as described, I do not feel that this complaint is resolvedIt has been weeks since we were notified of the change in the flight and offered a refund for the unused return flightI was told initially that it would be between 5-business days to receive a refund and it is absolutely unacceptable that I should be having to call 2-times a week for the past weeks to obtain the refund, and still no resolveThe response I have just received from [redacted] is the exact same response I have been told by both Priceline.com and Singapore Air every time I have called since December 7, I am having a difficult time understanding how it can possibly take this long to get the information to the correct person who can actually process the refund in a timely fashion, which means within a few days, not monthsSincerely, [redacted]

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceI am sorry that we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com