Stahl Construction Company

See the response below that we have sent to our customerThanksDear [redacted] *** We are writing you today regarding your reservation at th [redacted] for Trip Numbe [redacted] I am writing to let you know that we received your Revdex.com concern in our Executive OfficesI understand that you did not use this reservation because it was booked for the wrong cityI reviewed your reservation in our system and our record shows that you requested for an [redacted] was able to confirm this information by checking your contract page that was presented during the request processNormally, due to restrictions associated with your booking, cancellation, refund or change are not possibleHowever, since we value your business, we decided to make a one-time exception and refund your booking in fullYour $refund will be processed by our system back to your bank within business day; however, since bank processing time varies, kindly check with them if you do not see the refund in your account within a few daysThank you for your patience while I resolved your issue, and I hope you find this information Sincerely, [redacted] Executive Offices

Hello Please see the resolution that we have provided to the customer ThanksResolution: I called the [redacted] spoke with [redacted] - Front Desk Staff who approved the cancellation for a full refund as long as the reservation is canceled todayI called *** [redacted] and educated the guest on how the Name Your Own Price reservation worksI suggested, he books a hotel at retail prices where in everything is disclosed prior to purchaseI offered the guest a one-time exception to the cancel policyThe guest opted to proceed with the cancellationI canceled the reservation and issued Mr [redacted] a full refund in the amount of USD

RevDex.com, Inc Our record indicates that this matter has been addressed with the consumer, and a refund in the amount of $was issued Sincerely, [redacted] Priceine.com

Dear Mr***, We are contacting you today regarding your reservation at the [redacted] International Drive At Universal booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you would like to be refunded the hotel's resort fee I attempted to contact you today in an effort to address your concern; however, I was unable to speak with you at the number you provided at the time you booked your reservation I contacted the hotel and verified that they charge $per night for the resort fee and this is a mandatory fee that they charge to all guestsPrior to booking the reservation, we stated on your contract page that the hotel may charge mandatory fees (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer priceHowever, we can make an exception to either cancel your reservation for a refund or refund the hotel charge for the resort feeWe are making this one time exception because we value your business If you would like to cancel your reservation, please contact us directly at ###-###-#### before 3PM local hotel time of December 1, because no cancellations will be allowed after this timeThe Executive Office hours are 9:a.mto 6:p.mEastern Time, Monday through SaturdayYou will need to enter your Trip Number, which is [redacted] when you contact us Please note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the United States or Canada Please be advised that until we hear back from you, your reservation will remain active We apologize for the inconvenience and hope to hear from you soon Sincerely, Joe A [redacted] Executive Offices This checkout page for trip number [redacted] was submitted on 2015-11-10:36: Please Review Your Request Star [redacted] Hotel Which hotel will I get? CheDate: Wednesday, December 2, Check-Out Date: Wednesday, December 23, Region [redacted] , [redacted] City Areas: [redacted] International Airport [redacted] Mall Area Universal [redacted] Resort Area - [redacted] CheTime: Varies by hotelGuaranteed late night arrival if needed Check-Out Time: Check-out times vary by hotel Room 1: Ro [redacted] Number of Rooms: Number of Nights: ________________________________________ Offer Price Per Room, Per Night: US$ Subtotal: US$ Taxes and Service Fees: US$ Total Charges*: US$ Have a coupon code? Apply Coupon ________________________________________ Purchase Trip Cancellation/Interruption Insurance Check here to cover yourself in the event of unforeseen illness, injury, and job loss for only USDper room per nightDetails *Prices are in US dollars Important Information All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives For security reasons, and to indicate that you have reviewed your request, please initial belowRemember that you agreed to abide by priceline's terms and conditions regarding hotel rooms and the use of the priceline.com Web site by entering your initials when you submitted your original request Initial Here: I have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

Please note that this matter refers to a Booking.com purchaseBooking.com can be contacted at the following: [redacted] Customer Relations Team Leader Booking.com Customer Service Center (USA) Inc [redacted] E-mail: [redacted] U.SDirect [redacted] Fax [redacted] Sincerely, [redacted] priceline.com

Thank you for taking the time to contact us regarding your experience We are writing to let you know that we received your Revdex.com concern in our Executive Offices We understand that every time your attempt to book a certain ticket, the price would increase at a certain amountPrices are dependent on a number of factors including destination, season, dates of the reservation and special events going on in the areaIt is possible that when you submitted your request, while processing it, the inventory of our travel partners changed as affected by their availabilityWe apologize for any inconvenience this has causedWe made sure that your feedback has been notedCustomers are our number one priority, and we work hard to make your experience with us a positive one We are sorry we did not provide you the answer that you are looking for and we thank you for your time Sincerely, [redacted] Executive Offices

We have received the consumer’s additional comments. The consumer’s selected reservation is restricted and is non-refundable and non-changeable. However, in efforts to assist the consumer, we have reached out to our hotel partner and they are currently allowing an exception to the no-cancel policy and will allow a cancelation with no penalty. In the event the consumer wishes to proceed with the cancelation option, the consumer must contact us as soon as possible and our Executive Offices will again contact the hotel to determine if the hotel is still allowing the exception. Please contact us directly at: ###-###-####. The Executive Office hours are 9:00 a.m. to 6:00 p.m. Eastern Time, Monday through Saturday. The consumer must enter the Trip Number, which is [redacted] 93, when contacting us. At this time we understand from the consumer's comments that he/she wishes not to cancel the reservation. Sincerely, N. D’ [redacted] -Executive Offices

Important Information About Your HotelThis confirms that Request Number [redacted] for your hotel reservation has been cancelled as of 09/08/at 10:AMPriceline has processed the refund to your method of paymentYou can expect to see it posted to your card within business daysA summary of all charges related to this order is shown belowPlease note that Express Deal hotel rooms purchased through priceline are non-cancellable and non-changeableThis is a one-time only refund which has been granted based on the extenuating circumstances relating to your hotel request Total Original Cost(including taxes and fees and $priceline hotel coupon) $ ($86.24) $ Hotel Cancellation Fee $ $ $ Total Charges to Credit Card: $ Refunds and charges may appear on your credit card statement in a different order than shown above, and the values may be differentHowever, the total charges which you will be responsible for on your credit card will be equal to the "Total Charges to Credit Card" amount shown abovePlease allow a full billing cycle to pass for all refunds to be processedIf you need any further assistance please send us an email by clicking hereWe would be happy to assist you in any way we can

Complaint: [redacted] I am rejecting this response because:First of all, the "contract" you refer to is very poorly formatted for mobile phones I never even knew there was more information below the room cost on that page of the purchase process (until I received a copy of the "contract" from your customer service) Secondly, if priceline is only offering person rooms then why did the offer automatically pop up charging me for rooms? Knowing I needed to house people, it should have popped up selling me rooms, and with the price for rooms- that would have been honest Instead the deal did not pop up offering me room, to let me know my previously entered information was being ignored- it popped up with rooms implying that that was what I needed to accommodate the travel details given to priceline Third, you now tell me that it is up to the hotel to determine the room confguration, but when I call the hotel they tell me they can not touch or do anything with my reservation because it is through priceline Priceline is defrauding people with this "policy" to actively deceive the consumer and then refusal to refund, even within moments of hitting the buy button Sincerely, [redacted]

Dear [redacted] Thank you for taking the time to send us an e-mail We are writing to let you know that we have received your Revdex.com concerns in our Executive OfficesWe understand you are requesting to have your email address removed from promotional emails We are sorry for any inconvenienceThe Email Address: [redacted] has been submitted to be unsubscribed Please allow up to hours for the change to the process I hope you found my reply helpful! Please email us again if you need anything else Sincerely, Teddi C [redacted] Executive Offices

We have conducted a thorough investigation of this complaint and have provided the customer an accurate response There is no further action that our company can take to accommodate the customer's request Thank you

Dear Ms [redacted] Thank you for taking the time to contact us regarding your reservation with [redacted] Corporation for Trip Numbe [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you are requesting for a refund of the upgrade fee that was charged to you at the counterYour record and concerns were reviewed with Hertz's corporate officeIt was found that a rental agreement was presented to [redacted] *or review and to sign at the counterThere was no record of a problem stated at the time of piand the rental agreement was duly signed with information of a vehicle upgrade fee posted on the agreementOur apologies; however, we are unable to provide the refund you are requestingWe are sorry we did not provide you the answers you were looking for and we thank you for your timeSincerely, [redacted] Executive Offices

Revdex.com, Inc Our records indicate that the consumer was advised of the non-refundable terms and conditions of the purchase The consumer may contact the airline directly concerning any claims made by an airline representative Attached hereto is a copy of the consumer’s initialed contract page authorizing the non-refundable and non-changeable terms and conditions of the selected purchase Your airline tickets are non-refundable, non-transferable and non-changeable We appreciate the opportunity to clarify.Sincerely, [redacted] priceline.com This contract for request number [redacted] was originally initialled on Sun Jan 00:19:EST Your Trip Summary We Recommend Trip Protection Life is uncertain...plan for the unexpected Get the following protection up to the limits listed below and much more for $per person 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss, natural disaster at departure or destination city or other specified events $Baggage and Personal Effects reimburses for lost personal effects as well as checked baggage throughout your trip $50,Emergency Evacuation coverage pays for the cost of medical transportation to the nearest medical facility and/or to your home in the event a serious medical situation requires an evacuation $1,Medical Expense Coverage $10,Travel Accident Protection 24/Hour Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Airfare Details Depart: Sat, March 28, Return: Sat, April 4, Departing Airport: [redacted] Arrival Airport: [redacted] Flight Times: The airlines will choose your flight timesYour trip will start between a.mand p.mand you will arrive no later than 12:a.mthe next day Connections: Maximum of connection each way(layovers will be no longer than hours) Ticket Delivery: Electronic Tickets Passengers: [redacted] Aircraft: Jet aircraft Summary of Charges Airline Ticket Offer Price: $per ticket Govt Taxes, Airline Fees and Agent Fees: $per ticket Airline Ticket Trip Protection: $per ticket Number of Tickets: Airline Ticket Delivery: $(Electronic Ticket) Airfare Subtotal: $2, Total Trip Cost: (All prices are in US dollars) $2, Baggage fees are not included in your trip cost Important Information • Your airline tickets are non-refundable, non-transferable and non-changeable • Your tickets will be round-trip, coach class tickets issued on one of Priceline's partner airlinesYou must fly on the flights assigned to youUpgrades and standbys are not availableIf you do not take your outbound flight, the airlines will automatically cancel the remainder of your reservationIf any part of the ticket is unused it has no value after ticketed departure time • Name Your Own Price tickets issued through Priceline are not eligible for frequent flyer miles Priceline customers are protected by the same airline regulations extended to all passengers, including protection against overbookings and baggage loss • If we find an airline that accepts your price, we'll immediately purchase your tickets using the payment information you provided • You will be issued electronic ticketsRemember to bring a valid government-issued photo ID with you to check-in [redacted] ** I have read, accept and agree to abide by Priceline.com's terms and conditions, privacy policy, and the trip protection Description of Coverage

Thank you for contacting us regarding your airline reservation for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesAs I understand, you are requesting for refund for the amount of USD for this reservation Based on your complaint, while booking your flight, you were offered a Priceline [redacted] Reward credit card and you opted to apply for itHowever, the flight with lower fare was no longer available when you tried to book it againFares fluctuates from time to time due to changing availabilityFor this reason, flights and fares are not guaranteed until reservation is confirmed and ticketedSince lower fare was not confirmed, we will be unable to process any refund As for the flight cancellation, airlines adjust their schedules for a number of reason and don’t communicate why the change occurred when notifying travel agents or customersWhen a schedule is cancelled or change, the airline will usually rebook you on an alternate flight closest to the original departure timeSince your flight was departing at PM, which was the last flight [redacted] have for that day, thus, they booked you and your travelling companions to the next day flightSince reservation is prepaid and payment are sent to the airlines after reservation is ticketed, thus, we are unable to book you on different airlines We apologize that your request was not resolved to your satisfaction, however, the matter was given every consideration and we are unable to provide the resolution requested Sincerely, [redacted] Executive Offices

Thank you for taking the time to read this emailI am writing to let you know that we received your Revdex.com rebuttal in our Executive OfficesI understand that you are not satisfied with the resolution that was providedI did review your case again; however, we are truly unable to offer any refund or compensationI have reviewed the process on our website and confirmed that option to enter the number of beds during the request process is not allowedOn our website, the only information that can be entered are the city and state, cheand check-out date, number of rooms and number of traveler, with the latter being available only in case a published price hotel is selectedAs mentioned on our previous correspondence, some Express Deal hotel rate we offer online provide our customers bed type choices, while some does notIn your case, I did review our record and confirmed that the Express Deal hotel rate you selected does not offer that optionAs stated during the booking process, we only guaranteed that all rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed by PricelineI see that you saved USD or 32.62% off of the hotel's lowest published rate available at the time of bookingOur hotel partner provided this discounted rate given the condition that the reservation will not be cancelled and that your specific bed type will be assigned at the property depending on their availability and discretionI know you expect a different answer; however, there are no other options that I can offer because of the restrictionsSincerely,Executive Offices

Complaint: [redacted] I am rejecting this response because:I understand about time lapses but this went on all evening and your website never reflectted the price the airline was supposedly chargingYour website is a scam and I will be sure to let others know what a scam it is! With today's technology this should never be happening for a whole evening! Sincerely, [redacted]

I have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionPrior to submitting the Express Deal reservation, we provided the consumer with a virtual map to view where the hotel could be located within the Downtown - Marina area that was selectedWe confirmed the confirmed hotel is within the area, and we confirmed the guest checked in as scheduledWe are sorry if the consumer is unhappy with the location received; however, the reservation is non-changeable, non-refundable and non-transferableWe are sorry that we are unable to assist the consumer any further in this situation Sincerely, ND [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: I did receive the same response directly from Priceline and forwarded that to the BBB. As you can see by the response from them, they continue to say that the hotel refused to allow a refund. That is a flat out lie. I went to the hotel and used the second room on our reservation. I gave them copies of the response from Priceline and contacted their corporate offices also. The owner, [redacted] nor anyone at that hotel, never received a call from Priceline. They continue to say they have a recording of the call but will not allow me to hear it. I have asked that they three way call the hotel and they refuse. I again, spoke with the hotel owner today and she is very upset about the way Priceline is dealing with this and is going to contact her corporate offices too.Can a business just flat out lie like this? Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: It still does not confirm my refund, as I have stated I have lost my income and no longer am I able to afford the ticketsI feel that loss of employment is no different than loss of incomeIn order to purchase anything you need employment / and or a source of incomePlease refund the money I requested to my card Sincerely, [redacted] ***

I have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionThe consumer’s contract page discloses the following cancel policy listed under booking conditions: Cancel Policy: For the room type and rate that you have selectedYou are not allowed to change or cancel your reservationIf you cancel your room, you will still be charged for the full reservation amount Unfortunately, there is nothing we can add to what has already been stated in our previous correspondenceWe are sorry that we are unable to assist the consumer any further in this situation Sincerely, ND [redacted] Executive Offices