Stahl Construction Company

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond The consumer is requesting a refund for his/her Name Your Own Price airline ticket purchase Attached hereto, is a copy of the consumer’s initialed contract page agreeing to the non-refundable terms and conditions of the selected purchase We are sorry that the consumer’s selected reservation is non-refundable and we are unable to assist with the requested refund Sincerely, ND [redacted] Priceline.com This contract for request number [redacted] was originally initialled on Wed Jul 17:06:EDT Your Trip Summary We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for $per person 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss, natural disaster at departure or destination city or other specified events $Baggage and Personal Effects reimburses for lost personal effects as well as checked baggage throughout your trip $50,Emergency Evacuation coverage pays for the cost of medical transportation to the nearest medical facility and/or to your home in the event a serious medical situation requires an evacuation $1,Medical Expense Coverage $10,Travel Accident Protection 24/Hour Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Airfare Details Depart: [redacted] Return: [redacted] [redacted] *** [redacted] Summary of Charges Airline Ticket Offer Price: $per ticket Govt Taxes, Airline Fees and Agent Fees: $per ticket Airline Ticket Trip Protection: Declined+ Add now Recommended! Number of Tickets: Airline Ticket Delivery: $ (Electronic Ticket) Airfare Subtotal: $ Total Trip Cost: (All prices are in US dollars) $ Baggage fees are not included in your trip cost Important Information • Your airline tickets are non-refundable, non-transferable and non-changeable • Your tickets will be round-trip, coach class tickets issued on one of Priceline's partner airlinesYou must fly on the flights assigned to youUpgrades and standbys are not availableIf you do not take your outbound flight, the airlines will automatically cancel the remainder of your reservationIf any part of the ticket is unused it has no value after ticketed departure time • Name Your Own Price tickets issued through Priceline are not eligible for frequent flyer milesPriceline customers are protected by the same airline regulations extended to all passengers, including protection against overbookings and baggage loss • If we find an airline that accepts your price, we'll immediately purchase your tickets using the payment information you provided • You will be issued electronic ticketsRemember to bring a valid government-issued photo ID with you to check-in I [redacted] *** ** I have read, accept and agree to abide by Priceline.com's terms and conditions and privacy policy

Dear [redacted] I am writing to let you know that we have received your Revdex.com complaint in our Executive Offices We are sorry to learn about the difficulties you experienced in trying to book your tripWe have reviewed our system and were unable to find any authorizations or charges for the requests you submitted on June 7, If you do see any charges or authorizations from priceline on your account, please feel free to reply to this email and we are happy to try assisting you further Please accept our apology for the frustrations that you have encountered with our customer serviceThis is certainly not indicative of the kind of customer service that we strive to provideIt is our goal to provide quality service and we regret any incidents that created the perception that we have not provided you with adequate service These actions are not consistent with priceline?s service standards Exceptions to our normally acceptable service levels do occurHowever, regardless of the reasons, we realize that it negatively affects our image as a service company We hope you give us another opportunity to serve you better in the future Sincerely, Nico T [redacted] Executive Offices

[redacted] Thank you for taking the time to contact us regarding your reservation at the [redacted] News for Trip Number [redacted] We are writing to let you know that we received your RevDex.com concern in our Executive OfficesWe understand that you are requesting a refund of the difference of your reservation and the low rate you found another websiteNormally, we can only apply our Best Price Guarantee until midnight before the travel dateWe see that this the first time you used our service and as a gesture of goodwill, we will allow a one-time exception for youI asked our Accounting Department to process a refund of $for you, per your request The request will go through a review process which normally takes 10- daysOnce the refund request process has been completed, it will be refunded through our system within one business dayThe refund will be processed back to ***l account that was used in booking the reservationYou will be receiving email messages from us with updates of the refund request I apologize for any inconvenience and thank you for allowing me to assist you with your concern Sincerely, Berna A [redacted] Executive Offices

RevDex.com, Inc. We have received the consumer’s additional comments. As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. Unfortunately, there is nothing we can add to what has already been stated in our previous correspondence. Airfares vary dependent upon many factors, including availability at the time of booking. In accordance with our Best Price Guarantee policy, consumers must contact us within 24 hours of booking the original reservation in order to qualify for the price guarantee. The consumer did contact us within 24 hours of booking, and therefore no longer qualifies for our Best Price Guarantee. We are sorry that we are unable to assist the consumer any further in this situation. Sincerely, [redacted] priceline.com

We wanted to take this time to contact you in regards to your reservation at the [redacted] booked under Trip Number [redacted] . We are writing to let you know that we have received your RevDex.com concern in our Executive Offices. As we understand, you did not use... the reservation and you would like to be refunded. We contacted the hotel and they confirmed that your reservation was not used. The reservation is truly to be non-refundable; however, the hotel agreed to refund your reservation. We processed a full refund in the amount of 98.32 USD back to the same card that was used to place the request. Your refund will be processed by our system within one business day and your bank will post the refund back to your account. Bank processing time varies so please check with them if you don't see the refund posted to your account within the next few days. We apologize for the inconvenience and thank you for giving us the opportunity to assist you. Sincerely, [redacted] Executive Offices

I have received the consumer’s additional comments and have again reviewed this matterAccording to the consumer, she selected a reservation and provided payment/account information; however, states that she was unaware that she selected a prepaid reservation, and her account would be charged for the purchase upon bookingThe consumer states that she incurred overdraft bank fees as she was unaware that she selected a reservation whereby full payment is required upon bookingThe consumer is requesting a refund for her overdraft bank fees alleging priceline did not disclose that her account/debit/credit card would be charged the total cost at time of purchase, and full pre-payment is required upon bookingAttached hereto, is a copy of the consumer’s contract authorizing the terms and conditions of purchase Listed directly under BOOKING CONDITIONS, priceline discloses the following: BOOKING CONDITIONS · Rate Description: Websaver - Full pre-payment required upon booking · Cancel Policy: We understand that your travel plans may changeThat's why priceline doesn't charge you a change or cancel feeFor the room type you've selected, you can cancel your reservation for a full refund up until noon on Thursday, August 11th (local hotel time)If you decide to cancel your reservation anytime between noon on Thursday, August 11th and noon on Friday, August 12th (local hotel time), the hotel requires payment for the first night's stayYou will be charged for the first night's stay including taxes and feesAny remaining amount will be refunded to youRefunds or cancellations are not available after noon local hotel time on your day of arrival (Friday, August 12th)Guarantee Policy: Reservation is guaranteed for arrival on the confirmed chedate onlyIf you don't cheto the hotel on the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund · Your credit card is charged the total cost above at time of purchasePrices and room availability are not guaranteed until full payment is received · All rooms are booked for double occupancy (i.eadults) and accommodations for more than two adults are not guaranteedThe reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout These charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in the room rate As noted on the consumer’s contract page for her selected room rate, the booking conditions clearly disclose, prior to purchase, that full pre-payment is required upon booking and your credit card is charged the total cost at time of purchaseWe are unable to provide a refund of the overdraft fees incurred by the consumer for this booking

RevDex.com, Inc Our record indicates that this matter has been addressed with the consumer, and a refund in the amount of $is being processed Sincerely, [redacted] Priceine.com

Complaint: [redacted] I am rejecting this response because: The desk Clerk did not at any time state to me that there were hot tubs in the hotelHe said they have a pool and that was all Also I could not rest in the room *** because of the centipedes crawling in the bathroom and on the bed More than one crawling from under the bed I left before the noon check out time Sincerely, [redacted]

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion Upon review of the consumer’s claim we contacted [redacted] , the Front Desk Manager at the hotel who confirmed that he also assisted the guest upon cheand advised the guest that breakfast was included with the reservationWe are sorry if the guest chose not to take the breakfast offered at the property; however, we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com

Thank you for taking the time to contact us regarding your reservation at the Four Points By [redacted] n for Trip Number [redacted] We are sending this email to inform you that your refund has been processedA refund for USD was processed today, July 22, The refund will be processed through our system within one business dayYour bank will post the refund to your accountBank processing time varies, so please check with them if you do not see the refund in your account within a few business days We apologize for any inconvenience and thank you for giving us the opportunity to assist you Sincerely, [redacted] Executive Offices

I am writing you today regarding your hotel reservation at the [redacted] ***a under Trip Number [redacted] I am writing to let you know that we have received your Revdex.com complaint in our Executive OfficesI understand you are requesting for a refund of your overdraft fees since you booked a rate that stated "Pay Later" but you were still charged the same day of booking I am sorry for any confusionHowever, while we do offer rates that can be paid directly at the hotel, I see that the specific rate you purchased is prepaid and fully charged upon bookingUnder circumstances, we are unable to reimburse the overdraft fees since we did indicate during the booking process that full pre-payment is required upon booking and the contract page indicates that you accepted this conditionHowever, we have made a decision to reimburse your overdraft fees as a one-time exceptionThe refund for $may post to the form of payment you used to book the reservation after a few business daysFor future reference, please review the contract page prior to booking the reservation to ensure you are fully aware of the policy associated to the rate selected I hope you have a wonderful day Sincerely, [redacted] Executive Offices

HiPlease see the response we sent to the customer below.Dear [redacted] *Thank you for contacting us regarding your reservation at the [redacted] booked under Trip Number We are writing to let you know that we have received your Revdex.com concerns in our Executive OfficesWe understand you no longer need your reservation and want to receive a refundPrior to submitting your request you were provided with a contract page that stated: Rooms purchased through Priceline Express Deals cannot be cancelled, changed or transferred and refunds are not allowedWe are sorry if you no longer need your reservation; however, your request is non-changeable, non-refundable and non-transferableWe are truly unable to cancel your reservation as requested I know you expect a different answer; however, there are no other options that I can offer because of the restrictionsSincerely, Teddi CremeansExecutive Offices

Complaint: [redacted] I am rejecting this response because:They are not responding to my initial criticism regarding the processIt is not until you submit your non-refundable order that you see you are being charged an extra day for the car rentalIf I were able to see that I was being charged for three days, I would have adjusted the time of return to fit within the windowTheir claim that the car rental company is keeping the money seems bogus as the agent inadvertently posted an on-screen receipt showing a two day rentalI feel that maybe my claim should also be directed to the Federal Trade Commission as Priceline does not clearly disclose the details of pricing prior to requiring a non-refundable commitmentSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:Simply stealing my money and refusing to give it back doesn't mean that the case is closed....sorryI didn't realize that I was doing business with a mob bossI hope that the Revdex.com will consider dropping their rating since they show absolutely no concern on dealing with this matterNot only that, they are allowing scam businesses to use their website to conduct scams on peopleThey are fully aware of this and are not only complacent, but aid in letting scam hotels steal money from, their clientsSince Priceline stole my money, I have already booked trips through [redacted] *hanks Priceline for showing your true colors or I would have never discovered way better deals and way better customer service with another travel booking agencyI have spent (wasted) tens of thousands of dollars with Priceline over the years and never had a problem with the customer service until now, so you can keep that little $that you stole and consider the scam hotel " [redacted] Worldwide" a valuable asset to your company But I guarantee that you will lose many more customers in the future behind that scam hotelMy co-worker was about to book through you today and I stopped her and helped her book a rental car and room in [redacted] through other websitesI'm hoping to make you lose way more than the $that you stole form meI won't stop helping my friends and family from booking through other websites until I get my money back, so if that's never, I'll never stop Sincerely, [redacted]

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond Attached hereto, is a copy of the consumer’s contract page authorizing the terms and conditions of the selected purchase, including the selection and authorization for the purchase of Collision Damage Coverage Thank you for the opportunity to clarify Sincerely, [redacted] Priceline.com This checkout page for trip number [redacted] was submitted on 2015-08-16:59: auto ac Unlimited Mileage Mid-Size Car - [redacted] or similar† make / model not guaranteed Pi/ Drop-off: Bellingham Intl Airport (BLI) Mitchell Way Number 4, Bellingham, WA PiDate & Time:Thursday, August 06, - 12:PM - Hours of operation Hours Of Operation for PiLocation Opening time Closing time 7:00AM 9:00PM [x] close window Drop-off Date & Time:Sunday, August 16, - 9:AM - Hours of operation Hours Of Operation for Drop-Off Location Opening time Closing time 8:00AM 5:00PM [x] close window Rental Car Company: On Airport Pay at PiFree Cancellation Add Child Seats and Special Requests (Optional) You can request any of the options belowThese requests cannot be guaranteed and additional fees may applyContact the rental car company to confirm availability Child Seats 0Infant Child SeatFor infants less than one year and under lbs 0Toddler Child SeatForward facing for children weighing 20-pounds up to inches in height 0Booster SeatFor children weighing to lbs Special Requests Left Hand Handicap Control Right Hand Handicap Control Navigational System Ski Rack Add Collision Damage Coverage Get Collision Damage protection now! Purchasing at time of booking is almost always less expensive than waiting to purchase coverage at the counterSee additional information · $35,in Primary Coverage so you won't need to file a claim with your regular insurance · Includes cost of repairs for collision or damage to a rental car · Allows for cancellation with 100% refund up until requested pickup time Yes, I'd like to purchase collision damage coverage for $per day[redacted] *For customers with a New York State billing address the fee will be $per day No thanksI prefer to decline coverage Summary of Rental Car Charges An estimate of your rental car reservation of $31/day plus taxes and fees is shown belowPrices may vary depending on special requests and items purchased at the counter (ICAR|1|RD|YBLIT01|BLIT01|314.21) Weekly Rate: $ (x $ ) Extra Daily Rate $ ( x $ ) Taxes and Fees: $ Total Amount Due at Pick-Up: Prices are in US dollars $$ You save $Pay at Pi Additional payment required for special equipment Collision Damage Coverage Amount Due Now: $(x $11.00) Due todayCollision Damage Coverage will be charged in USD Taxes and Fees Here is a breakdown of the estimated taxes, fees, and surcharges that apply to your reservation when you piyour rental car: Airport/City/Other Surcharge $ Airport Concession Fee $ Local Tax $ VEHLICENSE FEE $ ENERGY RECOVERY FEE $ Total Taxes, Fees and Surcharges $ Prices are in US dollars [x] close window Driver Information - Must match photo ID The driver may need to provide a credit card at the rental counterPlease review the acceptable forms of payment for this car rental to determine the specific requirement [redacted] Under 25? Corporate Discounts or Special Rates Please enter any special rates or promotional codes that you would like to apply to this rental car reservationBe sure to confirm that these discounts have been applied when you pick up your rental car [redacted] CorpRate Discount (BCD) Rate Plan Coupon Code Close Flight Information (Optional) This will be used by the rental car company to monitor flight delays What Airline are you Flying? -- choose -- Your Flight Number: Important Information Once you've reviewed your information above, please review the following rules regarding rental cars issued through priceline.com: · If you purchase collision damage coverage with this rental car reservation, you will be charged now for the coverageCancellations with 100% refund will be permitted for Collision Damage Coverage until your scheduled pitime · · Payment for this reservation is due when the car is returned and will be charged by [redacted] Rent a Car · Additional charges may apply at the counter if you pick up or drop off the car at a different date, time, or location than you requested for your reservation · · Only the driver will be able to pick up this rental car at the counterAn additional driver can be added at the counter for a fee payable directly to the rental car company · Additional charges may apply for drivers under the age of · · [redacted] Rent a Car will charge the driver at the rental counter for optional items you add to your reservation, including any child seats or special requests such as pre-paid fuel · · The driver will be required to present a valid driver's license and a valid credit card in his/her name at the counter for the refundable security depositRental car companies may have different requirements for customers who will only have a debit card at the time of pick-upFor more specific information or to determine whether a debit card deposit is allowed, please review acceptable payment options in the partner's policy informationPre-paid cards or cash will not be accepted for the security deposit · · Your car will be reserved for unlimited mileage, but some car companies have additional restrictions regarding mileagePlease refer to [redacted] Rent a Car's specific policy · · Please see location specific rental policy and rules information [x] close window I agree to Booking Conditions, [redacted] Rental Policy and Rules, and Terms and Conditions by booking this car

Complaint: [redacted] I am rejecting this response because: It is not acceptable I expect cleanness and safety from health risk when I book through Priceline and this was not done I expect the reminding amount refunded 35% is not an acceptable refund amount Sincerely, [redacted]

HiPlease see below [redacted] Thank you for contacting us regarding your reservations with United Airlines booked under Trip Number [redacted] We confirmed there is no indication of any error on the booking per the contract pageWe placed your tickets on hold for future use and upon rebooking, the fees would be $per passenger and as a courtesy we waived the $priceline processing feeWe are unable to waive the penalty fee or refund in full as requested I know you expect a different answer; however, there are no other options that I can offer because of the restrictionsSincerely, [redacted] sExecutive Offices

Thank you for taking the time to contact us regarding your hotel reservations at the [redacted] for Trip Numbers [redacted] and [redacted] . I am writing to let you know that we have received your RevDex.com concern in our Executive... Offices. We understand that you have issues with these hotel reservations. We apologize for the confusion. Our records show that the rates you purchased on both reservations are non-changeable, non-cancelable and non-refundable. Prices are in USD. This information was presented to you prior to purchase when you were asked to review your reservation, including the currency that you will be charged and the terms associated with cancellations or changes. When you purchased your reservation, you agreed to those terms. We are unable to change, cancel or process a refund for these reservations. We are sorry we did not provide you the answers you were looking for and we thank you for your time. Sincerely, [redacted] Executive Offices

I have received the consumer’s additional comments and am sorry that the consumer was unable to book the requested reservation through our service, however pleased that the consumer was ultimately able to purchase the desired reservation Sincerely, N D’ [redacted] Executive Offices

Complaint: [redacted] I was contacted by a representative and I have agreed to accept a $refundI am glad this was settled, however, as I am forced to respond in days and was told the credit could take up to days, I will not close out this compliant until my actual refund has been processed Once the refund comes through to my credit card, I will accept the response Sincerely, [redacted] ***