Stahl Construction Company

HelloPlease see the response below that we have sent to our customer [redacted] Thank you for contacting us regarding your reservation at the [redacted] **n booked under Trip Number [redacted] We are sorry that you were unable to use your reservation as requestedWe verified a cancellation was completed on your reservation, and a full refund in the amount of $was issued back to your credit card on Feb15, I hope you found my reply helpful! Please email us again if you need anything elseSincerely, [redacted] Executive Offices [redacted] Thank you for contacting us regarding your reservation at the [redacted] booked under Trip Number [redacted] We are sorry that you were unable to use your reservation as requestedWe verified a cancellation was completed on your reservation, and a full refund in the amount of $was issued back to your credit card on Feb15, I hope you found my reply helpful! Please email us again if you need anything else Sincerely, [redacted] Executive Offices

Hi Revdex.com Please see the response to the rejection we have sent the customer.Dear Mr***, Thank you for taking the time to contact us regarding [redacted] ***'s reservation at the [redacted] for Trip Number [redacted] We are writing to let you know we received your Revdex.com complaint in our Executive OfficesWe apologize for the inconvenienceWe understand you are requesting for a full refund of your reservation because the hotel's swimming pool was not available during your stayWe reviewed your information with your confirmed hotel and verified your reservation was usedThe hotel will not allow any refunds or compensationsBased on the Hotels cancel policy, this is normally a non-refundable reservationAs a one time exception, a full refund was issued on October 28, in the amount ofUSDThe refund was processed through our system within one business day; however, bank processing time varies, so please check with them if you don't see the refund in your account within a few business daysThank you for the opportunity to assist you and we hope you find this information helpfulSincerely, Junko A***Executive Offices

We are writing to let you know that we have received your BetterBusiness Bureau concern in our Executive OfficesAs we understand, youwere unable to use the reservation because the hotel don't accept pets.We apologize for the inconvenience.We checked our records and verified that pet-friendly was not guaranteedfor your reservationThe guaranteed amenities were provided on yourcontract page prior to booking.As per cancellation policy, your reservation is already non-refundableat the time of bookingHowever, we made an exception after the hotelagreed to refund your reservationWe have canceled your reservation anda full refund of USD was processed back to your accountBankprocessing time varies so please check with them if you don't see therefund posted to your account within the next few days.We apologize for the inconvenience and thank you for giving us theopportunity to assist you.Sincerely,Executive Offices

Revdex.com: I would like to thank the Revdex.com for managing my complaint ID [redacted] with Priceline.com because without your assistance Priceline.com would have ignored my request for a change in flightsTo be stuck in [redacted] for over hours after hours of travel due to a flight change by the airline is completely unacceptableI have spoken with four customer service representatives at Priceline.com and all four had a very unprofessional and unhelpful attitudeFor Priceline to consider this a minor change and refuse to help is unacceptableWithout the Revdex.com's intervention Priceline would not have made any changesI will never use Priceline again Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I am grateful that finally I am getting a refundI have learned my lesson! Priceline.com has too many restrictions and not good for someone like me who has dyslexia, ADHD, and make frequent mistakes It is not good to work with a company that doesn't allow you to cancel moments later without getting Revdex.com involved or **I am very grateful I got the refundsThanks! Sincerely, [redacted] ***

HelloPlease see the email that we have sent to our customer below [redacted] Thank you for taking the time to contact us regarding your airline reservation for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe apologize for the inconvenienceWe understand you are requesting for a refund of the difference because the price currently offered through a different website is currently higher than your original booking that was canceledWe reviewed your reservation and verified your reservation was canceled per your request for a full refund of USD on January 24, Once a reservation has been canceled, it cannot be reinstatedIf you book a new reservation through Priceline.com or a different travel agency, the prices may change depending on availability and constantly changing inventoryThe refund was processed through our system within one business day; however, bank processing time varies, so please check with them if you don't see the refund in your account within a few business daysFurthermore, your reservation had to meet the rules and restrictions of the Best Price Guarantee to be eligible for a refund of the differenceOur records indicate that your reservation did not qualify because the rate offered through a different website was higher than your original bookingAlso, our Best Price Guarantee does not apply to fares that aren't available to the general public, such as those for corporate customers, military personnel, students, children, senior citizens, groups, and members of organizations such as [redacted] *nd [redacted] as well as wholesaler and consolidator fares, convention rates, and fares purchased through coupon promotions, loyalty and other "reward" programsWe sent you a separate email with the details to our Best Price Guarantee policyWe apologize, we have no control over the prices and we are unable to issue any refund or compensationsThank you for your time and we hope you find this information helpfulSincerely, [redacted] Executive Offices

Dear MsZhu, We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you received an email from Priceline regarding the $coupon but you haven't received the coupon yetWe apologize for any inconvenience this may caused We checked our records and verified that you have booked several reservations on our website using your Priceline Visa cardFor us to further research your issue, please forward the email that you received from PricelineOnce we received the email, we will review your issue further and contact you back for any resolution or update We apologize for the inconvenience and thank you for giving us the opportunity to assist you Sincerely, Joe [redacted] Executive Offices

Per the cancellation policy affiliated with this reservation: For the room type you've selected, you can cancel your reservation for a full refund up until noon on Thursday, November 24th (local hotel time)If you decide to cancel your reservation anytime between noon on Thursday, November 24th and noon on Friday, November 25th (local hotel time), the hotel requires payment for the first night's stayYou will be charged for the first night's stay including taxes and feesAny remaining amount will be refunded to youRefunds or cancellations are not available after noon local hotel time on your day of arrival (Friday, November 25th)The customer contacted us after the cancel policy kicked in so this one night reservation remains non refundable

We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you tried to book a $per day rental; however, the request did not go throughOur apologies that you were unable to book the promo displayed on our website Our booking system is linked to our travel partners booking system and there can be occasional time lags, which will affect the prices shown on our websiteOur partner was possibly in the process of updating the reservation system when you attempted to book the reservationAlso, keep in mind that we cannot guarantee the rate until purchase is completedWe are sorry we did not provide you the answers you were looking for and we thank you for your timeSincerely,Executive Offices

0in" border="1" cellpadding="0" cellspacing="0" width="100%"> Thu Feb 18, 11:48:AM ET Dear Mr***, Thank you for taking the time to contact us regarding your reservation at the [redacted] for Trip Number [redacted] I am writing to let you know that your concern was escalated by one of our Priceline Senior Agents I understand your concern regarding your reservationThe reservation that you purchased is truly restricted which is non cancelable and non refundable This information was provided on the contract page that you reviewed and initialed prior to bookingI contacted the hotel to request for exception; however, the hotel advised that the reservation is truly non refundable as per policyI apologize; however, I will be unable to cancel and refund your reservation We apologize for the inconvenience and thank you for your time Sincerely, Joe A [redacted] Executive Offices Attached hereto is a copy of the consumer’s initialed contract page authorizing the terms and conditions of the selected purchase This checkout page for trip number [redacted] was submitted on 2016-02-16:59: Please Review Your Request Star Deluxe Hotel Which hotel will I get? CheDate: Saturday, September 3, Check-Out Date: Sunday, September 4, Region Fort Lauderdale, FL City Areas: Ft Lauderdale Beach Area Hollywood Beach Pompano Beach CheTime: Varies by hotelGuaranteed late night arrival if needed Check-Out Time: Check-out times vary by hotel Room 1: [redacted] Number of Rooms: Guaranteed Amenities: Indoor or Outdoor Pool, Guest Score 7/or Higher Number of Nights: Offer Price Per Room, Per Night: US$ Travel Insurance: US$ Subtotal: US$ Taxes and Service Fees: US$ Priceline Hotel Coupon: -US$ Total Room Charges*: US$ Apply Coupon Hotel Fee: US$ Total Cost*: US$ Have a coupon code? Apply Remove Coupon This coupon is invalid or has expired No surprises! Total cost includes estimated hotel fees (e.g resort fees)Your total cost will never be higher than displayed above *Prices are in US dollars SHAPE \ [redacted] MERGEFORMAT We Recommend Trip Protection Life is uncertain...plan for the unexpected Get up to 100% Trip Cancellation and Trip Interruption Protection and much more View Details >> 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss or other specified events 24/ Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Yes! I'd like to purchase Trip Protection for USDper room, per nightTerms and Conditions No, thanksI prefer to travel without Trip Protection Important Information All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your PayPal account the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your PayPal account will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of CoverageI have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy Please check the box above to indicate that you have reviewed these rules and your hotel request, and that you agree to abide by priceline's terms and conditions

Our record indicates that this matter has been addressed with the consumerA refund request for $was submitted and the $per ticket processing fee is non-refundable Sincerely, N D [redacted] Executive Serrvices

Dear [redacted] , Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] for Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you would like a refund for the cancellation fee collected by the hotel For the room type you've selected, you can cancel your reservation for a full refund up until noon on Wednesday, June 24th (local hotel time)If you decide to cancel your reservation anytime between noon on Wednesday, June 24th and noon on Thursday, June 25th (local hotel time), the hotel requires payment for the first night's stayYou will be charged for the first night's stay including taxes and feesAny remaining amount will be refunded to youRefunds or cancellations are not available after noon local hotel time on your day of arrival (Thursday, June 25th) Your reservation was cancelled on June 24, at 8:06:PM; therefore the following cancel policy applies: If you decide to cancel your reservation anytime between noon on Wednesday, June 24th and noon on Thursday, June 25th (local hotel time), the hotel requires payment for the first night's stayYou will be charged for the first night's stay including taxes and fees Any remaining amount will be refunded to you Once again, thank you for getting in touch about this Sincerely, [redacted] Customer Service Specialist This checkout page for trip number [redacted] was submitted on 2015-06-09:28: [redacted] [redacted] FREE Cancellation until 12:PM on 06/24/ Freebies: Hotel Freebies: Free breakfast, free internet in room and free parking Check-In: Thu, Jun 25, Check-Out: Sun, Jun 28, Room Type: Double Room with Two Double Beds ~ Non~Smoking - Booked for double occupancy Cancellation Policy Priceline will not charge you a change or cancel fee, however this hotel has the following cancellation policy: For the room type you've selected, you can cancel your reservation for a full refund up until noon on Wednesday, June 24th (local hotel time)If you decide to cancel your reservation anytime between noon on Wednesday, June 24th and noon on Thursday, June 25th (local hotel time), the hotel requires payment for the first night's stayYou will be charged for the first night's stay including taxes and feesAny remaining amount will be refunded to youRefunds or cancellations are not available after noon local hotel time on your day of arrival (Thursday, June 25th) Summary of Charges Room Cost $ Rooms Nights Room Subtotal $ Taxes & Fees $ Total Charges $ Prices are in USD Reservation Name (Age or Older) Enter the name of the person checking into the hotelThis person must present a valid photo ID and credit card at check-in Room I agree to the Booking Conditions, Terms and Conditions and Privacy Policy by booking this room Important Information · Room Description: Double Beds,Nsmk,Hi Speed Net,Micfrg,Cfmkr, Irn,Hair,Full Breakfast · Rate Description: Websaver - Full pre-payment required upon booking · Hotel Freebies Details: Free breakfast, free internet in room and free parking · Cancel Policy: Priceline will not charge you a change or cancel fee, however this hotel has the following cancellation policy: For the room type you've selected, you can cancel your reservation for a full refund up until noon on Wednesday, June 24th (local hotel time)If you decide to cancel your reservation anytime between noon on Wednesday, June 24th and noon on Thursday, June 25th (local hotel time), the hotel requires payment for the first night's stayYou will be charged for the first night's stay including taxes and feesAny remaining amount will be refunded to youRefunds or cancellations are not available after noon local hotel time on your day of arrival (Thursday, June 25th) · Guarantee Policy: Reservation is guaranteed for arrival on the confirmed chedate onlyIf you don't cheto the hotel on the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund · Your credit card is charged the total cost above at time of purchasePrices and room availability are not guaranteed until full payment is received Your PayPal account is charged the total cost above at time of purchasePrices and room availability are not guaranteed until full payment is received · Pet Policy: Pets allowed based on the availability of pet friendly rooms Up to dogs per room with a pound weight limitAdditional pet types (cats, birds, etc) may be accepted at the hotel's discretionPet rate is $per day with a $per week maximum · All rooms are booked for double occupancy (i.eadults) and accommodations for more than two adults are not guaranteed · The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in the room rate

Dear Ms [redacted] Thank you for taking the time to contact us regarding your rental car reservation with [redacted] Corporation under Trip Number [redacted] I am writing to let you know that we have received your Revdex.com complaint in our Executive OfficesI understand your request to cancel the reservation We work really hard to avoid any confusion when customers use our websiteIn order to book a reservation, we require that you review your reservation details, including the terms and conditions prior to entering your billing informationYour reservation is prepaid and non-refundable as stated during the booking process In addition, we stated prior to purchase that a refundable security deposit will be required in order to pick up the vehicle The amount for the refundable security deposit required at the rental counter depends upon the car type, rental period, and optional items Since you did not have the funds for the security deposit, we have decided to make an exception to our cancellation policy and cancelled your reservation with a full refundThis refund for $was issued today, September 1, Your refund will be processed through our system within one business dayIf you need to check the status of your refund after a few business days, please contact your bank directly to inquire about their processing time Again, thank you for reaching out and I hope you found my reply helpful! Sincerely, Nico [redacted] Executive Offices

HiHere is our response to our customerDear Mr [redacted] , Thank you for taking the time to contact us regarding your reservation at the [redacted] I am writing to let you know that we received your Revdex.com concern in our Executive OfficesI understand that you were charged a resort fee by the property when it was not disclosed on your confirmation emailI apologize for the confusionI have reviewed your reservation in our system and our record shows that we have presented an advisory stating that the hotel may charge you this mandatory feeI understand the confusion so, I escalated this information to our Hotel Team for further reviewIn line with this escalation, we decided to refund the resort fee that was chargedI called the property and Judy - Front Desk Clerk confirmed that you were charged $resort fee for both roomsA refund request for the same amount was submitted to our Management Team for review and approvalOnce approved, it will be credited back to the same card that was charged by usYou will be receiving another email from us advising the status once this is completedAlso, as token of appreciation for your business and loyalty, I'd like to offer a coupon code for 20% off your next Express Deals hotel bookingWhen you're ready to use it, just shop for a qualifying Express Deals hotel and apply the following coupon code on the Summary of Charges page prior to buying your hotel room: [redacted] This coupon code is valid on or before 9/1/Thank you for your patience while I resolved your issue, and I hope you find this information helpfulSincerely, Christine M [redacted] Executive Offices

Dear Ms [redacted] , I am are writing to let you know that we have received your Revdex.com concern in our Executive Offices in regards to your [redacted] Rent a Car for Trip Number [redacted] I understand that you viewed a refund for a rental car on your credit card statement and canceled your tripUpon review of your reservation, we have confirmed that you opted to upgrade your rental car reservationThis resulted in the cancellation and refund of your original booking and the re-purchase of the new reservationTherefore, a new credit card charge was applied for your upgraded new reservation, which is confirmed in our systemWe apologize that you were not able to use your reservation; however, because your selected reservation is restricted, it is non-refundable We are sorry that your selected reservation is non-refundable and we are unable to assist any further in this situation Sincerely, [redacted] Executive Offices

Dear Ms ***, Thank you for taking the time to contact us regarding your airline reservation for Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you could not rent a vehicle due to the flight time confirmed for your reservationWe reviewed your issue and verified that prior purchase, we indicated on your contract page that the trip will start between 6:AM and 10:PM and will arrive no later than 12:AM the next dayWe apologize if you could not get in time to rent a vehicle on your arrivalHowever; since the reservation is restricted, it cannot be changed, cancelled or refunded I know you expect a different answer; however, there are no other options that I can offer because of the restrictions Sincerely, [redacted] Executive Offices

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me This was the worst, most frustrating customer service experience we have ever encounteredIt started w a request for a name correction and resulted in having to tell and retell the situation, be put on hold countless times, on one occasion for an hour and forty-five minutes We spent a minimum of ten hours and probably more not to mention additional calls to [redacted] and [redacted] When Priceline supposedly corrected my name it was spelled incorrectly even though my husband spelled and respelled it for customer service and was in the notesIt then had to be reissued once again At one point the reservation was cancelled in error and then had to be re-enteredWe paid additional money to [redacted] for specific seats and when the reservation was cancelled in error our seats were lost resulting in yet another long hold time with [redacted] to get our seats back Getting this done took three weeks! Every time you call you have to talk to a Level rep before they will transfer you to higher management They will not give you a direct number to call them back and until the very end would not commit to calling us back After we finally got the outbound portion of the trip squared away we called [redacted] to get seat assignments for the trip back and low and behold they couldn't find our reservations so again w are back on the phone to Priceline trying to get this mistake resolved! It took us FIVE weeks, countless hours, emails to the VP of Priceline (Todd P [redacted] ) and two complaints to the Revdex.com We were two days before departing before we knew for sure if we had seats coming home I would think that after the first complaint to the Revdex.com someone in the company would be accountable and follow through to make sure that everything was squared away Not only did Priceline waste our time and cause us tremendous amounts of stress but the amount of payroll they wasted in getting it corrected is unbelievable! If one person had taken responsibility it could have saved all of us a lot of wasted time Sincerely, [redacted] ***

Revdex.com, Inc We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceWe are sorry that we are unable to assist the consumer any further in this situation Sincerely, ND [redacted] priceline.com

Complaint: [redacted] I am rejecting this response because:The city we were in was [redacted] the city Priceline selected was [redacted] clearly not the same city we were in once the city was selected I immediately called Priceline to inform them that the wrong city was selected. Priceline didn't even try to correct the error of the wrong city. I am astonished at how Priceline is treating their customer considering the situation that was at hand. No empathy for the traveling parents with a sick baby. No empathy or apology for the wrong city selected. I want a full refund of the purchase. Priceline has an image and reputation and a part of that would be correcting this situation. I have the call logs to Priceline following immediately once the wrong city was selected. This needs to be made corrected and a refund needs to be issued when we clearly did not drive to [redacted] or check in at ***. Sincerely, [redacted] ***

From: [redacted] ] Sent: Wednesday, November 09, 8:PM To: [redacted] Subject: Fw: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint # [redacted] I do not accept I don't know why your portal is showing that I have my screen prints and per her language I am entitled to the refund as she spelled it out in her fine letter