Stahl Construction Company

Dear Ms [redacted] , Thank you for taking the time to contact us regarding your rental car request for Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you have issues with your rental car request We appreciate your feedback and noted this on our record as we continue to improve our service and avoid this from happening again Prices are constantly changing depending on inventories and travel datesOur records show that your rental car requests were not confirmed because we were unable to find a rental car partner willing to accept your request and your card has not been chargedIn addition, please note that we are unable to either honor the $per day rate that was previously offered or process a refund of the price difference in case you will have a reservation booked at a higher rate You may continue to submit a new request; however, you will need to change your car type, pidate or drop-off dateIf you are unable to make any changes to your request, you will have to wait hours to try the same request again or you can select an itinerary where the price and rental car partner are already displayed prior to purchase I hope you find my reply helpful and we thank you for your time Sincerely, [redacted] Executive Offices

Dear [redacted] Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] Center for Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you have issues on this hotel reservation Prices are constantly changing depending on availability and travel dateOur records show that the rate you purchased is non-changeable, non-cancelable and non-refundableAll rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteedAny sorting or filtering options previously used will not apply to this Name Your Own Price requestThis information was presented to you prior to purchase when you were asked to review your reservation, including the number of rooms and the terms associated with cancellations or changesWhen you purchased your reservation, you agreed to those termsTherefore, we are unable to honor the rate that you paid on this reservation for the additional room that you would like to book, change, cancel or process a refund for this reservation For your reference, a copy of the contract page has been sent in a separate e-mailThe contract page disclosed the terms and conditions of your reservation We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, Jenn H [redacted] Executive Offices

Dear Ms [redacted] , Thank you for taking the time to contact us regarding your reservation with [redacted] for Trip Number [redacted] I am writing to let you know that we received your Revdex.com concern in our Executive OfficesAs I understand, you are requesting a full refund due to denied boarding by the airline for improper travel documentation Please note that our ability to exchange or refund the ticket(s), is based on the fare rules associated with your reservationFare rules are established and governed by the airline and we, as a travel agency, are bound to abide by these fare rules On your behalf, we have reached out to [redacted] regarding your issue, and they advised that a refund less a USD cancelation fee applies for your ticket purchase Our Air Travel Services Department sent you email on January 2, 2016, with information on how you can contact [redacted] so that they can assist you with the refund process I am sorry we did not provide you the answers you were looking for and thank you for your time Sincerely, Berna A [redacted] Executive Offices

We are writing to let you know that we received your Revdex.com concern in our Executive Offices.I understand that you are following up a refund on your airline ticket due to a change in plansOur ability to assist you is dependent upon the fare rules associated with your reservation The fare rules are written and enforced by your confirmed carrierThe reservation can be refunded for a fee of $however the agent only quoted you $as the cancel feeThis is the reason why the refund process was delayedA refund of USD will be issued for your airline tickets, which equates to a refund of your original purchase price minus a cancellation penalty of USDAs a gesture of goodwill, we will be honoring the $cancel fee and will refund you an additional $back to the original card usedTotal refund amount will be $ Our sincerest apologies for any disappointment causedThank you for taking the time to notify us of this situationWe look forward to serving you again soon.Sincerely, Executive Offices

Complaint: [redacted] I am rejecting this response because: I have been offered nothing for reimbursement after being misleaded Sincerely, [redacted] ***

Dear Mr [redacted] We are contacting you today regarding your reservation at the [redacted] - All Inclusive booked under Trip Numbers [redacted] and [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you would like to be refunded for your reservations due to some issues during your stay We appreciate your feedback and will contact the appropriate people at the hotel to share your concernsRest assured that everything will be noted and your feedback will be passed on for documentation and reference As an apology for any inconvenience, I submitted a refund request in the amount of USD which representsis 20% of the last nights of your reservationThe refund request will be reviewed by our management team and if approved, it may take 7- business days to be processedI apologize; however, we will be unable to refund your reservation in full We are sorry we did not provide you the answers you were looking for and thank you for giving us the opportunity to assist you Sincerely, Joe A [redacted] Executive Offices

[redacted] We are contacting you regarding your vacation package reservation booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, your original flight was canceled due to weather so you were unable to use the first night of your hotel reservation We checked our records and verified that you previously sent us an email regarding your issue and you were advised to call our Customer Service for further assistanceWe apologize if you are dissatisfied with our service; however, you need to speak with our Customer Service Team directly for this type of issueYour feedback is appreciated and rest assured that it will be forwarded for documentation and reference We contacted the hotel and verified that you were unable to use the first night of your reservationWe requested for exception; however, the hotel did not allow a refund for the unused night because they hold the room until you checked inI apologize; however, we are unable to refund the first night of your reservation We apologize for the inconvenience and thank you for your time Sincerely, [redacted] Executive Offices

Dear [redacted] We are contacting you today regarding your hotel reservation at the [redacted] Theater District booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you would like to change the hotel for your reservation because the hotel's theme is not appropriate for your childWe apologize for any inconvenience this may have caused We contacted the [redacted] Theater District and they transferred your reservation to the [redacted] which is blocks away from the their property and also a star hotelI contacted the [redacted] and they confirmed your reservationBelow are the details of your new hotel reservation: Hotel's Name: [redacted] Address: [redacted] Hotel Confirmation Number: [redacted] Please be advised that the changes will not reflect here in our system since the changes was made directly by the hotel If you have further questions, please contact us directly at ###-###-####The Executive Office hours are 9:a.mto 6:p.m Eastern Time, Monday through SaturdayYou will need to enter your Trip Number, which is [redacted] when you contact us Please note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the United States or Canada We apologize for the inconvenience and thank you for giving us the opportunity to assist you Sincerely, Joe A [redacted] Executive Offices

HiPlease see the response that we sent to our customer belowThanks [redacted] Thank you for contacting us regarding your reservations with United Airlines booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concerns in our Executive OfficesWe understand you are requesting a refund on your airline ticket due to the wrong city being receivedWe reviewed your reservation details and confirmed [redacted] was entered as your arrival destinationWe are sorry if you entered the wrong city by mistake; however, based on your fare rules, your ticket is non-refundableWe confirmed your tickets were placed on hold for future travel but are unable to waive the processing fee, exchange fee or difference in fare as requestedI know you expect a different answer; however, there are no other options that I can offer because of the restrictionsSincerely, [redacted] Executive Offices Dear MsNedrow, Thank you for contacting us regarding your reservations with United Airlines booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concerns in our Executive OfficesWe understand you are requesting a refund on your airline ticket due to the wrong city being receivedWe reviewed your reservation details and confirmed San Jose, CA was entered as your arrival destinationWe are sorry if you entered the wrong city by mistake; however, based on your fare rules, your ticket is non-refundableWe confirmed your tickets were placed on hold for future travel but are unable to waive the processing fee, exchange fee or difference in fare as requestedI know you expect a different answer; however, there are no other options that I can offer because of the restrictionsSincerely, Teddi Cremeans Executive Offices

Dear [redacted] We are contacting you today regarding your unconfirmed airline request for Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you were advised that your request was rejected after you received the confirmation emailWe apologize for any inconvenience this may have caused We have reviewed this concern and verified that your airline request was not acceptedAs an apology for the inconvenience, I submitted a refund request in the amount of $for your airline request This will be reviewed by our management team and it may take up to days to processIf approved, we will mail a check to the billing address that was entered during the request process and it will take up to to weeks to receive the check.? We apologize for the inconvenience and thank you for giving us the opportunity to assist you Sincerely, Joe A [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: Ace doesn't answer their phone and Priceline is the reason I booked through them Sincerely, [redacted]

RevDex.com, Inc I have received the consumer’s additional comments As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionI am sorry that the consumer selected the wrong travel date and the selected airline ticket purchase is restricted/non-refundable and non-changeableUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceWe are truly sorry that we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com

[redacted] HelloPlease see the below response we sent to our customer [redacted] *Thank you for contacting us regarding your reservation with [redacted] ***l booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concerns in our Executive OfficesWe understand you are unhappy with the rental car you were providedWe are sorry if you are unhappy with the quality of your vehicleWe would recommend contacting the rental counter directly at: [redacted] The representatives at the counter should be able to assist you with exchanging your vehicle to another one that will accommodate your needs Thank you for choosing to email us todayI hope you found my reply helpful! Please email us again if you need anything elseSincerely, [redacted] Executive Offices

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion Unfortunately, there is nothing we can add to what has already been stated in our previous correspondenceAttached hereto is a copy of the consumer’s initialed contract page authorizing the terms and conditions of the purchase, including the selected travel datesI am sorry that Priceline is unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com This contract for request number [redacted] was originally initialled on Mon Jul 09:35:EDT Trip Summary for [redacted] Name must match photo IDPlease verify spelling and edit name if necessary We Recommend Trip Protection Life is uncertain...plan for the unexpected Get the following protection up to the limits listed below and much more for $per person 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss, natural disaster at departure or destination city or other specified events $Baggage and Personal Effects reimburses for lost personal effects as well as checked baggage throughout your trip $50,Emergency Evacuation coverage pays for the cost of medical transportation to the nearest medical facility and/or to your home in the event a serious medical situation requires an evacuation $1,Medical Expense Coverage $10,Travel Accident Protection 24/Hour Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Name Your Own Price and Save Cash We have a one-way flight available that will save you cashEnter an offer and we will see if an airline accepts your offer Total charges, including taxes and fees,are displayed on the following page Preview Offer Departing Flight Information - Friday, July 17, (operated by [redacted] ) Flight [redacted] 2h 13m, mi From [redacted] Departs: 6:PM To [redacted] Arrives: 8:PM AircraftEmbraer E(Jet) Economy/Coach Class (operated by [redacted] Flight [redacted] 0h 52m, mi From [redacted] Departs: 8:PM To [redacted] Arrives: 9:PM AircraftCanadair Regional Jet (Jet) Economy/Coach Class Returning Flight Information - Sunday, July 19, (operated by [redacted] Flight [redacted] 0h 50m, mi From [redacted] Departs: 6:AM To [redacted] Arrives: 7:AM AircraftCanadair Regional Jet (Jet) Economy/Coach Class (operated by [redacted] Flight [redacted] 1h 58m, mi From [redacted] Departs: 8:AM To [redacted] Arrives: 11:AM AircraftBoeing 737-(Jet) Economy/Coach Class Passenger and Ticket Information [redacted] Seat Preference (Change Seat) Flight ***: 24B Flight ***: No Seat Preference Flight ***: No Seat Preference Flight ***: No Seat Preference United Mileage Plus - tu Ticket Type:Electronic Summary of Charges Airline Ticket Cost: $per ticket Add Trip Protection Trip Protection is a smart decision! See Details Airline Ticket Taxes & Fees: $per ticket Processing Fee: $per ticket Airline Ticket Trip Protection: Declined+ Add now Recommended! Number of Tickets: Airline Ticket Delivery: $(Electronic Ticket) Airfare Subtotal: $ Total Trip Cost: (All prices are in US dollars) $ Baggage fees are not included in your trip cost Important Information • Ticket is non-refundable and changes are not permittedPlease read the important fare rules and restrictions • Fares are not guaranteed until purchased • If you do not take your outbound flight, the airlines will automatically cancel the remainder of your reservationNo refunds will be granted for the unused portion of your trip • You will be issued electronic ticketsRemember to bring a valid government-issued photo ID with you to check-in Initial Here [redacted] I have read, accept and agree to abide by Priceline.com's terms and conditions and privacy policy

We are contacting you today regarding your airline reservation for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive Offices We understand that this is frustrating, you were not able to take the last leg of the flight because of flight delay, you were forced to purchase another ticket and it is taking so long to receive your refund We apologize for the inconvenience we and the airlines have cost youAfter multiple emails and phone calls we had with [redacted] Airways, we finally received their response today, May 10, 2017; that they are authorizing us to refund the unused portion of the flight of tickets under [redacted] and your name in the amount of USD per ticket A refund for $was processed today, May 10, The refund will be processed through our system within one business dayYour bank will post the refund to your accountBank processing time varies, so please check with them if you do not see the refund in your account within a few business days We hope to have the privilege of serving your future travel needs under more pleasant circumstances Sincerely, [redacted] Executive Offices

We understand your concern about the quality and rating of your hotelWe found that this hotel does meet our expectations for the star rating selected on our websiteOur competitors also rate this hotel as follows: [redacted] - Stars [redacted] - Stars [redacted] - Stars We evaluate each participating property on many different criteria, including cleanliness, guest satisfaction, decor, etcWe screen participating hotels carefully and update our information constantly to ensure that you always receive the best available hotelWe care about your experience and the accommodations the hotel providesIt is unfortunate the hotel could not meet your expectationsWhile placing your request, you agreed to accept any or higher star hotel within the area(s) you selectedYour hotel does have a star ratingAll properties offered through priceline.com have been evaluated according to the specific star level standards that we have developed exclusively for our program and described on our websiteWe appreciate your feedback and have contacted the appropriate people at the hotel to share your concernsWe made a decision to process a refund equal to 20% of your total hotel cost as goodwillA refund for $was issued on January 9, Your refund has been processed through our systemIf you need to check the status of your refund, please contact your bank directly to inquire about their processing timeWe are sorry we did not provide you the answer that you are looking for and we thank you for your timeSincerely, Executive Offices

Dear Ms. [redacted] , Thank you for contacting us regarding your reservation at the Westin San Diego booked under Trip Number [redacted] 51. We are writing to let you know that we have received your BBB concerns in our Executive Offices. We understand you are unhappy with the location... of your hotel. Prior to submitting your Express Deal reservation, we provided you with a virtual map to view where your hotel could be located within the Downtown - Marina area that was selected. We confirmed the hotel you received is within the area, and we confirmed you checked in as scheduled. We are sorry if you are unhappy with the location received; however, your reservation is non-changeable, non-refundable and non-transferable. We are sorry we did not provide you the answers you were looking for and we thank you for your time. Sincerely, Teddi C [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because:I must say, it's quite a stretch that you interpret "AllInternational travelers will need a valid passport and you may also needto show additional documentation at your destination and/or inconnecting countries" to mean "it is necessary that the passenger'sname on the ticket has to reflect the name on the passport"That's not what that statement saysAll that says is that I need a valid passport which I'm aware ofHowever, the screen in which I input the passenger name makes no reference to international travel nor a passportAdditionally, the passport statement isn't shown until a screen later after entering passenger name when it's time for me to verify information and input payment informationPlease explain how you came to that conclusion when your website doesn't say that I must use the name on the passportWebsite says drivers license or other official photo IDHad the DL handy therefore that's the name that was enteredThere wasn't a need for 'other official photo ID' since the DL was readily available.The problem is that you 'assume' as a travel agent that consumers know that they should enter passport information even if your website says I can enter DL.Furthermore, you have failed to issue my refund and it's been days (5.8.16) since it was cancelledI have yet to receive a cancellation email or an email notification about refund being processedWhat's the hold up? When I canceled previous trips due to price changes, I received cancellation emails immediately.Due to your lack of information provided on the website, I think it is only right that you rebook the flight at no cost to me.Priceline is trying to absolve themselves of any responsibility in this matterThroughout the booking process, there was no transparency that the passenger name had to match what's on the passport After the screen to enter passenger name, go to another screen to see that passport is required but still no mention that the passenger name (found on previous screen) must match the name on the passport Priceline should accept responsibility and at a minimum, book a flight at no cost to me or give me a store credit to use at future time Sincerely, [redacted]

Thank you for taking the time to read this email I am writing to let you know that we received your Revdex.com rebuttal in our Executive Offices I understand that you are not satisfied with the resolution that was providedI apologize; however, we are unable to offer any refundPrior booking, your checkout page was presented showing your request details as well as the summary of chargesIt was in there that the the $nightly rate was presented, along with the total amount of $ When you booked the reservation online, you indicated to us that you agree to pay the $that was quoted We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, [redacted] Executive Offices

[redacted] Sent: Wednesday, August 03, 9:AMTo: [redacted] Subject: RE: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint # [redacted] Complaint ID [redacted] Hi,This complaint has been resolved to my satisfaction by Priceline who have issued a full refund after I informed them I had logged a complaint with you Please close the case.Regards, [redacted]