Stahl Construction Company

Complaint: [redacted] I am rejecting this response because: Priceline has a “Best Price Guarantee” I called about finding a lower price on [redacted] and my complaint was rejected due to the company saying that the H [redacted] car was not from Hertz and that my car was from [redacted] I explained that when you bid for a car, you do not know the company until the transaction is completed and your credit card is given to them (with no cancellation) My question to them was “How can you legally advertise a Best Price Guarantee” on a car you bid on when there is no knowledge of the company providing the car until the bid is accepted and your credit card is charged?” I then asked that if PRICELINE advertised a lower price, would they honor the “Best Price Guarantee” I was told , “Yes.” I received an email from Priceline on January 25th with a price for $a day for an economy car from February 14-at the [redacted] H [redacted] Airport The response to the letter that I received from Priceline stated that the price could not be verified That is information I was on the phone speaking to a customer service representative while looking at the website clearly showing that $a day price for an economy car for that Price I again received the same response from the customer service representative The response I received from PriceLine on January 25th regarding my email stated this: [redacted] ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ “Also, we understand that you received promotional email for a lower rate in [redacted] International AirportUnfortunately, when you received the email and our representatives tried to validate, the rate was no longer availablePrices are dependent on a number of factors including destination, season, dates of the reservation, special events going on in the area and the popularity of the promotionFor these reasons, the prices quoted for the dates you entered could differ from the base rate displayed in the promotional email you received Also it is possible that when our representative was reviewing the rates online, the inventory of our travel partners changed as affected by their availability.” ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ This is falseinformation The rate was available I was on the Priceline website while talking to the representative I even opened up the website on my phone as well as on the computer and was staring at the price the whole time Also, Priceline stated that in their response to me that with “ Bid your own price”, you can file for a Best Price Guarantee up until midnight the day before your reservations So, how can you file for a Best Price Guarantee when you keep saying that the car has to be from the same company? When you bid on a car, you don’t know the name of the company until your transaction goes through and your credit card is charged? This is blatantly ADVERTISINGSincerely, [redacted] Sincerely, [redacted]

Dear Ms***, Thank you for taking the time to contact us regarding your reservation at The [redacted] Resort At [redacted] for Trip Number [redacted] I am writing to let you know that we received your Revdex.com concern in our Executive OfficesAs I understand, you found a lower rate on our site for the exact same itinerary you purchased and wanted a refund of the difference per our Best Price GuaranteeWe are sorry that we cannot process a refund for you, at this time, per our Best Price Guarantee policyThe current nightly rate for the hotel you received is higher than what you have with your reservation Our system calculates that you saved $or 34.50% based on the lowest published rate available at the time of bookingYou would not have received these savings had you booked your reservation through the hotel or on another websiteHowever, should you find online a lower rate for the exact same dates and hotel you have, please contact our Customer Service and provide them information of where you saw the lower priceWith Express Deals or Name Your Own Price you have up until midnight, the day before you travel, to contact us and avail of our Best Price Guarantee For more details of the guarantee, please follow this link: [redacted] We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, Berna A [redacted] Executive Offices

Dear Ms [redacted] , Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] for Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you have issues with this hotel reservation Our records show that the rate you purchased is non-changeable, non-cancelable and non-refundableWhen you placed your request, we disclosed in the ?Important Information? on your contract page that the reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customerThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your per night priceWhen you purchased your reservation, you agreed to those terms For your reference, a copy of the contract page has been sent in a separate e-mailThe contract page disclosed the terms and conditions of your reservation In addition, the [redacted] verified that they will not allow guests to chewithout authorizing their card for the security deposit that they require to cover any incidentals We are unable to provide either a full refund or an alternate accommodation for this reservationHowever, as a one-time exception, a one-night refund of $was issued today, April 24, We will issue a refund to your bank within one business dayYour bank will then post it to your accountThe bank processing time varies so please check with them if you do not see it in your account within a few days I hope you find my reply helpful and we thank you for your time Sincerely, [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: We made our reservation and paid from my credit card through priceline websiteIt was misleading to the customer that the deal was actually handled by [redacted] .comWe have contacted [redacted] .com's customer service, and they don't want to be responsible for the over [redacted] mistake and pointed fingures to the hotelWhile when we arrived at the hotel that night, they said they didn't have any info regarding our reservation in our systemWe, as the customer originally from Priceline, are trapped into this infinite loopTherefore, I insist that Priceline should coordinate and solve this issue Sincerely, [redacted] ***

We are contacting you today regarding your attempt to book an airline reservation on our website. We are writing to let you know that we received your RevDex.com concern in our Executive Offices. We understand that you want to get the lowest rate in booking your airline... tickets. Our booking system is linked to our travel partners' booking system, occasional time lags impact true reservation availability. Therefore, listed reservations may not actually be available because our travel partners have not refreshed their reservation system database at the time we access it. This time lag is common throughout the travel industry and is not unique to us. While it is rare that this happens, it appears that due to changing inventory, the reservation we offered was no longer available at the time we attempted to book it. Thank you for giving us an opportunity to assist you. We hope you find this information helpful. Sincerely, [redacted] Executive Offices

We are writing to let you know that we received your Revdex.com concern in our Executive Offices We understand that you are requesting for a refund of your reservation due to military reasonsWe verified from your hotel that your room was used and that they are unwilling to process a refundWe indicated prior booking that the rate you selected is restrictedWe apologize; however, we are unable to change, cancel or refund your booking We are sorry we did not provide you the answer that you are looking for and we thank you for your time Sincerely, Executive Offices

Hi. Below is the response that we sent to the customer. Thanks. [redacted] *Thank you for taking the time to contact us regarding your reservation with Virgin Atlantic for Trip Number [redacted] We are writing to let you know that we received your RevDex.com... concern in our Executive Offices. We understand that you found a lower rate on our website for the exact same itinerary and requested from our Customer Service that we apply the Best Price Guarantee to your reservation. We are also informed that you attempted to book the lower rate. We apologize that our representative was unable to find the lower rate you found on our website. We have look into your record and found that you attempted twice to book the lower rate. Unfortunately, since you have a confirmed reservation, our system prevented you to book the exact same itinerary, for the same passengers. Our system was set up that way to protect our customers from duplicate bookings. After careful review of your concern, and as a gesture of goodwill, we came to a decision to allow a one-time exception and refund you the price difference. We managed to find the two attempts you made in booking the lower rate, and, these are the Request Numbers 1 [redacted] and 120 [redacted] We see the total cost was $1,130.32 USD. Between your confirmed reservation and the lower rate, the difference is 39.20 USD. We have forwarded a request to our Accounting Department to process the refund (39.20 USD). This will go through a review process which normally takes 10-14 business days. Once the refund request process has been completed, it will be refunded through our system within one business day. The refund will be processed back to the card used in booking the reservation. You will be receiving email messages from us with updates of the refund request. Thank you for giving us the opportunity to assist you. Sincerely, [redacted] Executive Offices

HiPlease see our response below [redacted] We are contacting you today regarding your reservation at the [redacted] ***r booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you had two reservations and you would like to be refunded for the unused oneWe apologize for any inconvenience this may have causedWe checked our records and verified that you had two reservations for the same hotel and datesWe also confirmed with the hotel that only one reservation was usedOur Accounting Department has advised that your dispute case with your bank will not be closed until April 22, We apologize; however, we need to wait until your bank closes your dispute case before we can assist you furtherWe will do a follow up with our Accounting Department on April 22, and will contact you back for any resolution or update as soon as we received a response from themWe apologize for the inconvenience and thank you for giving us the opportunity to assist youSincerely, [redacted] Executive Offices

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Dear [redacted] Thank you for taking the time to contact us regarding your reservation at the [redacted] Hotel for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive Offices We understand that you did not intend to purchase your reservationWe reviewed your booking and verified that you purchased a restricted ratePrior booking, we indicated that we will immediately charge your credit card the total room charges upon bookingWe apologize; however, your reservation is non-changeable, non-cancellable and non-refundable I know you expect a different answer; however, there are no other options that I can offer because of the restrictions Sincerely, [redacted] Executive Offices

Dear [redacted] Thank you for taking the time to contact us regarding your reservation at the [redacted] for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive Offices We understand you have several concerns about your hotel reservationWe reviewed your hotel and verified that it is located within the designated area you viewed prior to purchaseWe apologize that you are unhappy with your upcoming hotel accommodationsWe do evaluate each participating hotel on many different criteria, including cleanliness, guest satisfaction, decor, etcWe are sorry to hear that this hotel falls short of your expectations Per our Quality Experience Guarantee, your hotel has been star-rated by priceline according to our rigorous rating systemThis means that our hotel staff has researched your hotel, reviewed customer comments and compared star ratings assigned by other rating servicesThe hotel you get will meet priceline's strict quality standardsWe also checked your hotel's rating on other websites and found the following: [redacted] - Stars / out of Guest Rating [redacted] - Stars / out of Guest Rating [redacted] - Stars / out of Guest Rating We also checked on our website and found a cheaper rate for the same exact itineraryThe lowest rate available is $per room per night for a total of $Since your are eligible for our Best Price Guarantee, we went ahead and processed a refund of the difference which is $Your refund has been processed through our systemIf you need to check the status of your refund, please contact your bank directly to inquire about their processing time Thank you for giving us the opportunity to assist you and we thank you for your time Sincerely, Frich A [redacted] Executive Offices

Our records indicate that a refund for $was processed on July 28, 2015,

The following was sent to the consumer on 3/3/2016.Dear [redacted] We are contacting you today regarding your reservation at the [redacted] -camas booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you did not use the reservation and you would like to be refunded We checked our records and verified that the hotel you received is in the designated area that you selected during the booking processI contacted the hotel and verified that you did not use the reservation The reservation is supposed to be non refundable; however, I refunded your reservation because we value your loyaltyI processed a full refund in the amount of $back to the same card that was used to place the requestYour refund will be processed by our system within one business day and your bank will post the refund back to your accountBank processing time varies so please check with them if you don't see the refund posted to your account within the next few days We apologize for the inconvenience and thank you for giving us the opportunity to assist you Sincerely, Joe A [redacted] Executive Offices

In order to locate the referenced reservation and review this matter, please provide the digit priceline.com request number, as well as the email address that was provided at the time of purchase Thank you, N D’A [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because:Hello, I wanted to show you exactly what I mean by advertisingI did an experiment today where I RECREATED what I booked on your websiteI booked a two queen bed non smoking room that lists whirlpool ( [redacted] Here you can see where that room states whirlpoolIt even lists that there is a hot tub in room featuresSo I booked because the only way for me to ask a representative about room features and guarantees was to book a roomWhich I also have a problem with that I can not speak to a representative about a room feature without calling the hotel??See this conversation first: *** (Responding) [redacted] Hi, my name is [redacted] and I'll be assisting you today [redacted] hi [redacted] I have a question regarding booking a room before I book it, can you help with that [redacted] I see you have yet to book a reservation with us, how can I help? [redacted] I want to book the queen room with two queen beds- non smoking (with free cancellation) at the [redacted] 04/07-04/and I wanted to know if this room guarantees that there is a whirlpool in it (it states so in the description) [redacted] Thank you for considering our website on purchasing a reservationI wish I can help you with thisHowever, I do not have access to the booking system or the option to check on rates and availabilityI cannot check on the information that you needIf you are booking with the name of the hotel disclosed, you can call them to verify for more information [redacted] I would like to make sure on pricelines end that they will guarantee that feature before I bookWill calling customer service help with that? [redacted] I understand your concern, but our phone customer service agents can only assist customers who do have an existing reservationThey will not be able to verify thisWe have no sales support that I can refer you to [redacted] that seems odd but ok, so if I book that room under that rate and then the hotel tells me that there is no whirlpool in that room, what will I do then? There is nothing that I can guarantee, ***I recommend that you check with the hotel if what rooms does have whirlpool and see if that is available on our website/ [redacted] once you make your purchase online, we immediately charge your form of payment to lock in your rate and secure your reservationYour reservation may not be changed, canceled or refunded once it is accepted [redacted] even if it states free cancelation? cause thats what it says under the second rate so to be sure you do not guarantee any feature you list on your site? [redacted] I'm sorry if you have to go through this; however, we do not have access to that informationFor more information, our self-service Help Center is designed to assist you with any questions you may have prior to booking your reservationBy visiting the Help Center you can choose from a list of topics or use the search featureThe direct link for the help center is [redacted] *ou can also access the Help Center at any time throughout the booking process by selecting “HELP” in the top right-hand corner of your screen and selecting “Self Service” [redacted] this feature does not list what you guaranteei want to know from you if you will guarantee a feature listed on a room if I directly book that room (not using an express booking option) [redacted] We can only guarantee what is stated on our website, [redacted] ok so if your website states that the room has a whirlpool and it does not, then you will refund the room? [redacted] If it mentions about a whirlpool, then that should be guaranteedIf it does not, we cannot guarantee that it has whirlpool [redacted] ok that is what I wanted to make sure [redacted] Thank you [redacted] Is there anything else we can assist you with? [redacted] no thank youSo at least someone understands that if your website shows a feature of a room that the room should have that feature if I book directly with itSo after I booked I called the hotel and spoke with [redacted] He stated he has been having extreme problems with price line because he has told you that NO ROOMS AT HIS HOTEL WITH QUEEN BEDS HAVE A WHIRLPOOL (the response I received from [redacted] at Priceline via chat on 03/stated this response "I did call the hotel and I spoke to [redacted] who works at the front desk, and he told me that they have two rooms with a hot-tub but it costs more versus their standard room rates, and it is only available to book directly with them.")Yet you have that listed on your website, causing problems for him and for me because I expect that feature when I book a room listing that feature, and yet you can not book that feature of a room through priceline at all, only through the hotelSo I wrote back and again was hit with the exact same response from Price line, that because it is not listed in your contract when I purchased the room you should not have to abide by what you list on your siteThis is ADVERTISINGYou are advertising a feature and then switching it when the customer books the roomI will be sending this correspondence and my experiment to Revdex.com because again, this is not a problem with me "NOT READING THE CONTRACT" this is an issue with you listing a feature on on your site so that people will book the room through you, even though the hotel has stated that they have tried to fix it with you and yet you have not changed anything Sincerely, [redacted]

We are writing to let you know that we received your Revdex.com concern in our Executive Offices We understand that you are requesting a compensation because you tried several times to book a rate with a 55% discount; however, it was not available when you click on itOur apologies that you were unable to book the promo displayed on our websiteOur booking system is linked to our travel partners booking system and there can be occasional time lags, which will affect the prices shown on our websiteOur partner may not have refreshed their reservation system yet, and this may be the reason why our site is displaying a different ratePlease keep in mind that we cannot guarantee the rate until purchase is completed We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, [redacted] ***

With Priceline, consumers have a choiceConsumers have the option to visit our Published Price service, which offers flexible cancelation options allowing consumers to cancel the reservation in the event of a change in plans, etc Consumers also have the option to save even more money by selecting our Express Deals/Name Your Own Price® hotel service where the consumer must agree to the non-refundable, non-changeable terms and conditions of the purchase When selecting a reservation, the consumer is provided with the terms and conditions associated with each reservation In this case, the consumer chose to select a restricted non-refundable, non-changeable Name Your Own Price reservation for greater savings and less flexibility I understand that the consumer also selected the purchase of trip protection at the rate of $5, intending to use the trip protection in the event of a change in plans When opting to select trip protection, Priceline presents the Description of Coverage of the trip protection directly on the consumer’s checkout pagePrior to purchase, the consumer is also asked to review and authorize the travel insurance Description of Coverage Initial Here: I have read, accept and agree to abide by priceline.com's terms and conditions and privacy policyI have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of Coverage Please note that the trip protection description of coverage is presented when selecting the option, and again presented when authorizing and agreeing to the terms and conditions of the selected purchase Priceline clearly discloses that the travel insurance reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss or other specified events Attached hereto, is a copy of the description of coverage · 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss or other specified events Yes! I'd like to purchase Trip Protection for $per room, per nightView Terms and Conditions Initial Here: I have read, accept and agree to abide by priceline.com's terms and conditions and privacy policyI have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of Coverage Trip Cancellation and Trip Interruption> If you must cancel or interrupt your trip for a covered reason, the plan provides coverage for the prepaid, non-refundable and unused payments or deposits that you paid for your Name Your Own Price®Covered reasons include illness, injury or death to you, an immediate family member, traveling companion or business partnerAdditional covered reasons include job loss, jury duty, subpoena, homemade uninhabitable by fire, flood or natural disaster, being involved in a documented traffic accident while en route to departure and more The travel insurance description of coverage does not include protection in the event of unforeseen business or personal obligations, changes in your travel plans or dissatisfaction with your itinerary Attached hereto, is a copy of the consumer’s initialed check-out page agreeing to the terms and conditions of the selected purchase, including the travel insurance description of coverage I hope you find this information helpful in addressing this matter, and appreciate the opportunity to clarify Sincerely, [redacted] Priceline.com [redacted] · What does Travel Insurance cover? Coverage included in the Travel Insurance when purchasing a Name Your Own Price® Express Deals Hotel or a hotel in a Vacation Package includes: · Trip Cancellation and Trip Interruption> If you must cancel or interrupt your trip for a covered reason, the plan provides coverage for the prepaid, non-refundable and unused payments or deposits that you paid for your Name Your Own Price®Covered reasons include illness, injury or death to you, an immediate family member, traveling companion or business partnerAdditional covered reasons include job loss, jury duty, subpoena, homemade uninhabitable by fire, flood or natural disaster, being involved in a documented traffic accident while en route to departure and more Note that there is no exclusion for pre-existing conditions! 24/Worldwide Emergency Assistance A 24/emergency telephone hotline is provided by On Call International to help with any travel related emergencies ranging from cash transfer, legal, assistance with lost travel documents, dental or medical referral as well as medical case management, consultation and monitoring and much more If you have additional questions about Travel Insurance, contact ***, our program administrator at [redacted] or [redacted] Back to FAQs This checkout page for trip number [redacted] was submitted on 2015-05-12:51: Please Review Your Request Star Upscale Hotel, [redacted] Area Which hotel will I get? CheDate: Sunday, June 21, Check-Out Date: Monday, June 22, Region [redacted] City Area: [redacted] CheTime: Varies by hotelGuaranteed late night arrival if needed Check-Out Time: Check-out times vary by hotel Room 1: [redacted] Number of Rooms: Guaranteed Amenities: Indoor or Outdoor Pool, Fitness Center, Free Parking, Business Center, Guest Score 7/or Higher Number of Nights: Offer Price Per Room, Per Night: US$ Travel Insurance: US$ Subtotal: US$ Taxes and Service Fees: US$ Priceline Hotel Coupon: -US$ Total Charges*: US$ Have a coupon code? Apply Apply Coupon Remove Coupon This coupon is invalid or has expired *Prices are in US dollars We Recommend Trip Protection Life is uncertain...plan for the unexpected Get up to 100% Trip Cancellation and Trip Interruption Protection and much more Hide Details >> · 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss or other specified events · 24/ Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Yes! I'd like to purchase Trip Protection for USDper room, per nightTerms and Conditions No, thanksI prefer to travel without Trip Protection Important Information All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your PayPal account the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your PayPal account will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives [redacted] I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of CoverageI have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

Revdex.com, Inc I am unable to locate the referenced reservation with the information providedIn order to locate the reservation and review this matter, please provide the digit Priceline Request Number, as well as the email address that was provided at the time of purchase Thank you, [redacted] Priceline.com

We are writing to let you know that we received your Revdex.com concern in our Executive OfficesAs I understand, you are requesting for a refund of the reservation.Sorry it is taking so long; we have been in contact with the [redacted] Airlines and are currently making attempts to resolve this issue for youWe are working hard to find a resolutionPlease note, most airlines would respond within 6-weeks Thank you for taking the time to inform us of your concerns and we hope you find this information helpful Sincerely,Executive Offices

Complaint: [redacted] I am rejecting this response because: Actually, they haven't resolved my problemThey just asked me to forward the original ad email to themI did it on MondayNo response until now Sincerely, [redacted] ***