Stahl Construction Company

I have received the consumer’s additional commentsAs you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion The consumer provided a screen shot with purchase options: Express Deals Name Your Own Price Published Price At the top of the screen shot, which was provided by the consumer, is listed the [redacted] Hotel reservation option at $58/nightAs noted, this is an Express Deals reservation option and not a Name Your Own Price reservation option Express Deals options disclose the purchase price At the bottom of the screen shot, which was provided by the consumer, is listed the [redacted] at $71/nightAs noted, this is a Published Price reservation option and not a Name Your Own Price reservation optionPublished Price options disclose the purchase price At the center of the screen shot, which was provided by the consumer, is an option to click on a Name Your Own Price option: Name Your Own Price Upgrade to a star hotel for a star price - GO Once the consumer clicks GO, and selects the Name Your Own Price option, the consumer accesses the Name Your Own Price website, and is prompted to enter an offer price and other important information Once the consumer enters the offer price and other important information, the consumer is presented with a contract page, again displaying the information provided by the consumer, including the offer priceThe consumer is then asked to review the contract page and authorize the purchase by initialing the contract page With Name Your Own Price reservations, the consumer, and not Priceline, provides the offer price I appreciate the opportunity to clarify Sincerely, [redacted] Priceline.com

[redacted] Priceline/H [redacted] emailed me and asked for my medical records I find this unethical and offensive I am not telling them what happened to me What can I do? Also, they assert in the email that I am asking for a refund, my complaint says that I am asking for a credit Please advise Thanks! [redacted] ***

Complaint: [redacted] I am rejecting this response because as per the hotel website the hotel is reported as a star hotelPriceline/ [redacted] (both the organization belongs to the same company) have changed the star rating and selling it as a start hotel Sincerely, [redacted] ***

Dear Mr [redacted] , Thank you for contacting us regarding your reservation at the [redacted] booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concerns in our Executive OfficesWe understand you are requesting a refund on your unused reservation We reviewed your reservation details and confirmed your original request submitted for [redacted] , TN was rejected, and you resubmitted by selecting [redacted] , TN as the area you wanted your hotel to be located withinWe provided a virtual map to view where your hotel could be located prior to submitting your offer, and we confirmed your hotel is within the area selectedThe contract page provided prior to submitting your request stated: Rooms purchased through Priceline cannot be cancelled, changed or transferred and refunds are not allowedWe are sorry if you were unhappy with the location of your hotel; however, your request is non-changeable, non-refundable and non-transferable I know you expect a different answer; however, there are no other options that I can offer because of the restrictions Sincerely, Teddi C [redacted] Executive Offices

Dear [redacted] We are contacting you today regarding your hotel reservation at the [redacted] booked under Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesAs we understand, you would like to cancel your reservation and get a refund The reservation that you purchased is truly restricted which is non cancelable and non refundableThis information was provided on the contract page that you reviewed and initialed prior to booking As a gesture of goodwill, I called the hotel to request for exception and they agreed to cancel your reservationI have canceled your reservation and processed a full refund in the amount of $1,back to the same card that was used to place the requestYour refund will be processed by our system within one business day and your bank will post the refund back to your accountBank processing time varies so please check with them if you don't see the refund posted to your account within the next few days We apologize for the inconvenience and thank you for giving us the opportunity to assist you Sincerely, Joe A [redacted] Executive Offices

Attached hereto is a copy of the consumer’s contract page for trip number [redacted] 7, indicating that the consumer selected a Published Price rental car reservation, and not a prepaid Name Your Own Price reservation The consumer’s contract page discloses the following information: Important Information · Payment for this reservation is due when the car is returned and will be charged by [redacted] Car Rental · Additional charges may apply at the counter if you pick up or drop off the car at a different date, time, or location than you requested for your reservation Summary of Rental Car Charges An estimate of your rental car reservation of $29/day plus taxes and fees is shown belowPrices may vary depending on special requests and items purchased at the counter (ICAR|0|RD|N INDO01|INDO01|265.29) Total Amount Due at Pick-Up: Prices are in US dollars This checkout page for trip number [redacted] was submitted on 2016-01-12:53: auto ac Unlimited Mileage Mid-Size Car - [redacted] or similar† make / model not guaranteed Pi/ Drop-off: [redacted] Intl Airport (IND) West Washington Street, [redacted] , IN PiDate & Time:Wednesday, January 13, - 9:PM - Hours of operation Hours Of Operation for Pi Location Opening time Closing time 12:00AM 12:00AM [x] close window Drop-off Date & Time:Friday, January 22, - 11:AM - Hours of operation Hours Of Operation for Drop-Off Location Opening time Closing time 12:00AM 12:00AM [x] close window Rental Car Company: Shuttle Pay at PiFree Cancellation Add Child Seats and Special Requests (Optional) You can request any of the options belowThese requests cannot be guaranteed and additional fees may applyContact the rental car company to confirm availability Child Seats Infant Child SeatFor infants less than one year and under lbs Toddler Child SeatForward facing for children weighing 20-pounds up to inches in height Booster SeatFor children weighing to lbs Special Requests Left Hand Handicap Control Right Hand Handicap Control Navigational System Ski Rack Add Collision Damage Coverage Get Collision Damage protection now! Purchasing at time of booking is almost always less expensive than waiting to purchase coverage at the counterSee additional information · $35,in Primary Coverage so you won't need to file a claim with your regular insurance · Includes cost of repairs for collision or damage to a rental car · Allows for cancellation with 100% refund up until requested pickup time Yes, I'd like to purchase collision damage coverage for $per day[redacted] *For customers with a New York State billing address the fee will be $per day No thanksI prefer to decline coverage Summary of Rental Car Charges An estimate of your rental car reservation of $29/day plus taxes and fees is shown belowPrices may vary depending on special requests and items purchased at the counter (ICAR|0|RD|N INDO01|INDO01|265.29) Total Amount Due at Pick-Up: Prices are in US dollars $$ You save $Pay at Pi (including taxes and fees) Additional payment required for special equipment Collision Damage Coverage Amount Due Now: $(x $11.00) Due todayCollision Damage Coverage will be charged in USD Taxes and Fees Here is a breakdown of the estimated taxes, fees, and surcharges that apply to your reservation when you piyour rental car: Total Taxes, Fees and Surcharges $ Prices are in US dollars [x] close window Driver Information - Must match photo ID The driver may need to provide a credit card at the rental counterPlease review the acceptable forms of payment for this car rental to determine the specific requirement First MI Last Under 25? Corporate Discounts or Special Rates Please enter any special rates or promotional codes that you would like to apply to this rental car reservationBe sure to confirm that these discounts have been applied when you pick up your rental car Close Flight Information (Optional)This will be used by the rental car company to monitor flight delays What Airline are you Flying? -- choose -- Your Flight Number: Impo Important Information Once you've reviewed your information above, please review the following rules regarding rental cars issued through priceline.com: · If you purchase collision damage coverage with this rental car reservation, you will be charged now for the coverageCancellations with 100% refund will be permitted for Collision Damage Coverage until your scheduled pitime · Payment for this reservation is due when the car is returned and will be charged by [redacted] Car Rental · Additional charges may apply at the counter if you pick up or drop off the car at a different date, time, or location than you requested for your reservation · Only the driver will be able to pick up this rental car at the counterAn additional driver can be added at the counter for a fee payable directly to the rental car company · Additional charges may apply for drivers under the age of · [redacted] Car Rental will charge the driver at the rental counter for optional items you add to your reservation, including any child seats or special requests such as pre-paid fuel · The driver will be required to present a valid driver's license and a valid credit card in his/her name at the counter for the refundable security depositRental car companies may have different requirements for customers who will only have a debit card at the time of pick-upFor more specific information or to determine whether a debit card deposit is allowed, please review acceptable payment options in the partner's policy informationPre-paid cards or cash will not be accepted for the security deposit · Your car will be reserved for unlimited mileage, but some car companies have additional restrictions regarding mileagePlease refer to [redacted] Car Rental's specific policy · Please see location specific rental policy and rules information I agree to Booking Conditions, [redacted] Rental Policy and Rules, and Terms and Conditions by booking this car

Dear Ms [redacted] , Thank you for taking the time to contact us regarding your reservation at the [redacted] for Trip Number [redacted] We are writing to let you know that we have received your email in our Executive Offices We understand your concern about the price that was confirmed when placing your requestThe price that you named was per night and does not factor in taxes and feesWe provide the total amount that you will be charged on your Contract Page that you reviewed prior to purchasing your reservationWhen your reservation was accepted, we immediately charged your card to lock in the rate and secure your bookingSince your reservation is restricted, it cannot be changed, cancelled or refunded I know you expect a different answer; however, there are no other options that I can offer because of the restrictions Sincerely, [redacted] Executive Offices

I have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceThe consumer chose to visit our Published Price service, where consumers have the opportunity to review and compare hotel room rates prior to selecting and purchasing hotel room reservationsThe consumer selected a specific hotel property from a list of participating properties, at the disclosed room rate, including taxes and feesUpon hotel room check-in/out the hotel representative provided the consumer with the lower negotiated room rate established between priceline.com and the hotelWe are sorry that the hotel provided the consumer with a receipt or confirmation disclosing the lower negotiated room rate established between priceline.com and the hotel, which is not available to the publicPriceline.com is a travel agent and as such, makes hotel room rates available on behalf of the hotelsJust like every other business, we receive reduced rates because we sell in large volume, and if you compare our rates, you will find them to be very competitiveWe strive to offer customers the best alternatives for saving money while at the same time maintaining profitabilityWe are sorry that we are unable to assist the consumer any further in this situation Sincerely, ND [redacted] Executive Offices

I am in receipt of the complaint initiated by the above-mentioned consumer and understand that the consumer was unable to obtain confirmation for a Name Your Own Price rental car request Priceline is sorry that the consumer was unable to obtain confirmation for a Name Your Own Price® request, and we apologize for any inconvenience the consumer may have experienced Priceline tells consumer that if we find a rental car partner that accepts the consumer’s offer, we will immediately purchase the rental car using the payment details provided However, Priceline does not guarantee that a rental car partner will accept the consumer’s offer, and we do not guarantee confirmation/accepted offers for Name Your Own Price® requests We appreciate the opportunity to clarify Sincerely, [redacted] Priceline.com

Our record indicates that this matter has been addressed with the consumer, and a refund is being processed Sincerely, N D [redacted] Priceine.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The company acknowledged our claim and refunded our money Sincerely, [redacted]

Dear Mr [redacted] , Thank you for your email I understand that you are not satisfied with the resolution that was providedI reviewed your case again and since we value your business, we decided to make a one-time exception and refund your reservation in fullThis refund would be in the amount of $ Your refund will be processed by our system back to your bank within business day; however, since bank processing time varies, kindly check with them if you do not see the refund in your account within a few days Thank you for your patience while I resolved your issue, and I hope you find this information helpful Sincerely, Christine M [redacted] Executive Offices

I have received the consumer’s additional comments As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionAfter review of this concern we do show that on July 18, we were contacted to advise that the hotel was offering the requested refundWe verified with Scott at the hotel that they were willing to provide a full refund and have process this in our systemA refund in the amount of $is being processed back to the credit card used to make the requestI am sorry that we are unable to assist the consumer any further in this situationThe consumer may contact the property directly for any further assistance Sincerely, N D’ [redacted] Executive Offices

Thank you for contacting us regarding your airline reservation for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesAs I understand, you were not able to take your booked flights as [redacted] Southern Airlines did not allow you to board because you do not have a visa to connect through *** We have reviewed your reservation and verified that we have indicated that all travelers will need a valid passport and may also need to show additional documentation at your destination and/or in connecting countries, which includes but not limited to entry or transit visaThis information is available on your reservation under the Important Information sectionBased on this information, we advised the customers to be sure that they secured valid passport and other document (such as visa) for their connecting and/or destination countriesPlease note that [redacted] requires visa for a US passport holder if customer is connecting at one airport within [redacted] for more than 24-hours or if they will be connecting to more than airport within [redacted] regardless of the layover timeWhich means that, even if your connection is less than 24-hours, for as long as you have multiple connecting airports within [redacted] visa is still requiredWe have contacted your confirmed airline for an exception, however, they have denied our request for full refund, however, they advised that we can refund some taxes collected for the amount of USDPlease let me know if you would like us to process this refund Thank you for taking the time to inform us of your concernsWe apologize that your request was not resolved to your satisfaction, however, the matter was given every consideration and we are unable to provide the resolution requested Sincerely, [redacted] Executive Offices

Thank you for contacting us regarding your airline reservation for Trip Number [redacted] I am writing to let you know that we received your concern in our Executive OfficesAs I understand, you are requesting for a cancellation and full refund of your reservationWe carefully reviewed your reservation and verified that you have purchased a highly restricted reservation that at any time, changes or cancellation is not allowedHowever; as a gesture of goodwill, we made a decision to offer you a one-time exceptionWe cancelled your reservation for a full refund of USDI have submitted the refund request today and may take 5-days to be processedOnce refund is completed, you will received an email notification however, bank processing time varies and may take few more days to reflect in your accountIf it isn't there after few days, we suggest you contact your bankThank you for your time and we hope to have the privilege of serving your future travel needs under more pleasant circumstancesSincerely, [redacted] Executive Offices

Dear Mr [redacted] , We are contacting you today regarding your vacation package reservation booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, your return flight was cancelled and you're requesting a refund for your hotel reservationWe contacted [redacted] Airlines and they confirmed that your flight on December was cancelled [redacted] Airlines advised that they have processed a refund for all the ticketsI contacted the [redacted] New York and they agreed to refund your hotel reservation in fullThe last two nights of your reservation for $was previously processed back to your accountI processed a refund in the amount of $for the first night of your reservationYour refund will be processed by our system within one business day and your bank will post the refund back to your accountBank processing time varies so please check with them if you don't see the refund posted to your account within the next few days We apologize for the inconvenience and thank you for giving us the opportunity to assist you Sincerely, Joe A [redacted] Executive Offices

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond Attached hereto, is a copy of the consumer’s initialed contract page agreeing to the terms and conditions of the purchase Sincerely, ND' [redacted] Priceline.com Dear [redacted] ,Thank you for your patience while we researched your issue with the [redacted] ***.We evaluate each participating hotel on many different criteria, including cleanliness, guest satisfaction, décor, etcWe are sorry to hear that your hotel fell short of this expectation during your stay.We have contacted the hotel and spoken with Rena (Property Manager).The hotel has apologized for the inconvenience you had; however, stated that they will not be able to refund or compensate as you have not reported such issues at the hotel.Our ability to offer any type of refund is entirely at the discretion of your confirmed hotelIf you have any other questions about your issue, please contact them at ###-###-#### .We apologize for any inconvenience occurred.Sincerely,Krati S.Customer Service Specialist This checkout page for trip number [redacted] was submitted on 2015-09-21:18: Good news! Pricing and inventory fluctuates constantly and we can now offer you this deal at a lower price $ per night 2½ Star Hotel in [redacted] Area for $53/night This deal saves 34% or more compared to similar [redacted] Not what you're looking for? See more Express Deals Area: Twelve miles northwest of the heart of historic [redacted] , this neighborhood encompasses a stretch of [redacted] ***It is just north of the [redacted] campus of [redacted] ***(Click for full Description) Star Rating: What hotel is this? Guest Score: Rated out of (or higher) Guaranteed Amenities: Business Center Check In: Sat Sep 26, Check Out: Sun Sep 27, Rooms: RoomRoomsRoomsRoomsRoomsRoomsRoomsRoomsRooms All rooms will accommodate up to adults Choose Bed: $53per night Room Assigned At Che- Sleeps Two Adults Reservation Names: [redacted] [redacted] [redacted] © Microsoft Corporation © NAVTEQ © AND © Microsoft Corporation © NAVTEQ © AND Your hotel is guaranteed to be in this areaView a larger map » We Recommend Trip Protection Trip Protection for this hotel stay is $10! Get up to 100% Trip Cancellation and Trip Interruption Protection and much more.View Details >> 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss or other specified events 24/Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Yes! I'd like to purchase Trip Protection for $per room, per nightView Terms and Conditions No, thanksI prefer to travel without Trip Protection Summary of Charges Price per night: $ Rooms: Nights: Room Subtotal: $ Travel Insurance $( DECLINED ) + Add now Recommended! (remove) Taxes & Fees: $ Priceline Hotel Coupon: -$ Total Priceline Charges: All prices are in U.SDollar $ Charged by Priceline today when you book Additional Mandatory Fee: $* (USD ) This hotel fee is charged by property at checkout Total Cost: $ Apply Coupon Have a coupon code?Apply This coupon is invalid or has expired Mandatory fee of 7% per room per night is collected at the hotel Booking Conditions All rooms will accommodate up to peopleSpecial requests should be requested through your confirmed hotel and cannot be guaranteed by Priceline Priceline will immediately charge your credit card the total room charges upon booking Reservation is guaranteed for date of cheonly Rooms purchased through Priceline Express Deals cannot be cancelled, changed or transferred and refunds are not allowed Hotel Name will be revealed upon booking Mandatory Fee: This hotel charges an additional 7% per room per nightThis fee will be charged to you directly by the hotelMandatory fees are not optional and typically cover items such as resort fees, energy charges or safe feesThe amount of the charge is subject to change I agree to the Booking Conditions, Terms and Conditions and Privacy Policy by booking this roomI agree to the Booking Conditions, Terms and Conditions, Privacy Policy and the travel insurance Description of Coverage by booking this room

I am writing you today regarding your rental car reservation with Hertz Corporation under Trip Number [redacted] I understand that you are not satisfied with the resolution we provided regarding your Revdex.com complaintWe reviewed your issue again to confirm that we did not overlook anything that might support a more favorable resolutionThere is nothing we can add to what has already been stated in our previous correspondence Although we empathize with your situation, we are truly unable to assist you further in this matter Sincerely, [redacted] Executive Offices

Dear [redacted] We are contacting you today regarding your hotel reservation at the [redacted] ***, Henderson booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, your original hotel is overbooked and will be unable to accommodate you for your reservationWe apologize for any inconvenience this may have caused Per our conversation, we have secured alternate accommodations for you at the below property Trip Number: [redacted] Hotel Name: [redacted] Hotel Phone Number: ###-###-#### Hotel's Address: [redacted] Check In Date: Thursday, April 7, Check Out Date: Saturday, April 9, If you have further questions, please contact us directly at ###-###-####The Executive Office hours are 9:a.mto 6:p.m Eastern Time, Monday through SaturdayYou will need to enter your Trip Number, which is [redacted] when you contact us Please note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the United States or Canada We apologize for the inconvenience and thank you for giving us the opportunity to assist you Sincerely, Joe A [redacted] Executive Offices

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution to my inquiry is satisfactory to me Sincerely, [redacted] ***