Stahl Construction Company

Complaint: [redacted] I am rejecting this response because: YOUR COMPANY IS RIDICULOUSAre you even reading these messages? You issued a refund to a PAYPAL account that does not exist anymoreYOU DIDN'T ISSUE THE REFUND TO A CREDIT CARDThe refund bounced back to your company, PricelineI have called paypal multiple times in regards to this issue, and they have reiterated multiple times that they do not have the refund because there exists no account for you to refund it toI even spoke with your (PRICELINE's) representative on the phone, and they told me they needed to forward the issue to accountingYour company has a serious issue with communication - both with the customer and within your own departmentsFurthermore, you consistently blame your in-competencies on 3rd partiessuch as me or paypalAnd for the tenth time, I used PAYPAL, not a credit cardClearly this has caused a ton of confusion within your companyJesus Sincerely, Jeremy Mau

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondence I am sorry that Priceline is unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com

Please note that I had supplied a receipt for a charge for internet fees that were supposed to have been included in the rate? Please provide an explanation for this charge and why it was assessed I assure you I willsolicit or recommend Priceline to anyone for the total lack of responsibility and failure to investigate whom they represent Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***

Dear Mr [redacted] , Thank you for taking the time to contact us regarding your reservation at the [redacted] for Trip Number [redacted] We are writing to let you know that we received your RevDex.com concern in our Executive OfficesWe understand that you wanted to change your hotel or cancel the reservation due to reviews onlineWe apologize that you are unhappy with your upcoming hotel accommodation We do evaluate each participating hotel on many different criteria, including cleanliness, guest satisfaction, d?cor, etcWe are sorry to hear that this hotel falls short of your expectations We have researched to find that this hotel does meet our expectations for the star rating selected on our websiteOur competitors also rate this hotel as follows: [redacted] : star (with out of Guest Rating) [redacted] : star (with out of Guest Rating) [redacted] : star (with out of Guest Rating) [redacted] : star (with out of Guest Rating) In addition, guests who have previously stayed at this hotel have told us how much they enjoyed their stay by sending us positive reviews about the overall quality, cleanliness, location, and amenitiesThis hotel has an Overall Guest Rating of out of on The Priceline Scorecard You can review the Overall Rating as well as real traveler?s reviews for this hotel on our website Per our Quality Experience Guarantee, your hotel has been star-rated by priceline according to our rigorous rating systemThis means that our hotel staff has researched your hotel, reviewed customer comments and compared star ratings assigned by other rating services The hotel you get will meet priceline's strict quality standards We do feel that this hotel is properly rated through our system and we are not willing to offer compensation at this time However, if you do find that you experience problems while at this hotel and the front desk is unable to assist, please contact our Customer Service department for further assistance We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, [redacted] Executive Offices

RE: [redacted] According to the consumer, she/he purchased a reservation with [redacted] Priceline does not have access to purchases made directly with [redacted] Please contact [redacted] directly for any assistance relating to [redacted] purchases [redacted] ***, Operations Director at: [redacted] Website: www [redacted] [redacted] Operations Director [redacted] Website: www [redacted] E – [redacted] T - + [redacted] M - + [redacted] F – + [redacted] ***

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond We are sorry that the consumer is not satisfied with the location of his/her Express Deals hotel room accommodations at the [redacted] located at [redacted] Priceline tells consumer that we will find a room in a hotel willing to agree to your offer price in the shaded area displayed on the priceline.com website for the consumer's selected area(s) We have confirmed that the [redacted] is located in the shaded area of the mapping guidelines for the city area labeled [redacted] Area · Priceline hotel participants are major national brands or quality independent hotelsWe screen participating hotels carefully and update our information constantly to ensure you always receive quality accommodationsWe will find you a room in a hotel willing to agree to your price in the shaded area Additionally, all properties offered through priceline.com have been evaluated according to the specific star level standards that we have developed exclusively for our program and described on our web siteWhile the consumer may feel that this property should have a different star rating or is rated differently by other groups, we are confident that our evaluation of this property meets all standards listed under Priceline’s star hotel guide Our competitors rate this hotel as follows: [redacted] .com =stars [redacted] .com=stars [redacted] .com = stars Consumers who prefer to stay in a particular location or property have the option to visit our Published Price service, and choose his/her preferred hotel and location from a list of competitive prices across a wide range of hotels Again, we appreciate the opportunity to clarify the matter Sincerely, [redacted] priceline.com This checkout page for trip number [redacted] was submitted on 2015-08-15:55: Please Review Your Request Star Upscale Hotel, Downtown [redacted] - [redacted] Area Which hotel will I get? CheDate: Friday, December 11, Check-Out Date: Sunday, December 13, Region [redacted] City Area: [redacted] - Metrocenter Area CheTime: Varies by hotelGuaranteed late night arrival if needed Check-Out Time: Check-out times vary by hotel Room 1: [redacted] Room 2: [redacted] Room 3: [redacted] Number of Rooms: Guaranteed Amenities: Business Center Number of Nights: Offer Price Per Room, Per Night: US$ Travel Insurance: US$ Subtotal: US$ Taxes and Service Fees: US$ Priceline Hotel Coupon: -US$ Total Charges*: US$ 1, Have a coupon code? Apply Apply Coupon Remove Coupon This coupon is invalid or has expired Purchase Trip Cancellation/Interruption Insurance Check here to cover yourself in the event of unforeseen illness, injury, and job loss for only USDper room per nightDetails *Prices are in US dollars Important Information All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your PayPal account the total cost of your stay Rooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your PayPal account will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives For security reasons, and to indicate that you have reviewed your request, please initial belowRemember that you agreed to abide by priceline's terms and conditions regarding hotel rooms and the use of the priceline.com Web site by entering your initials when you submitted your original request I [redacted] I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of CoverageI have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] It is being skipped around one of my main complaints......I DID NOT ASK FOR A STAR HOTEL.....I ASKED FOR A STAR OR 1/STAR! I feel that when I was asked to raise my bid, that the star was auto filled inWhy would I raise my bid and lower my star????Again, this hotel did not show up on my [redacted] as in the shaded area! I have booked though priceline for multiple years and have never had this issueIf you would review my past history, you would see that I have never complain about any services that priceline has offered, so why would I make it up now!!!

Our record indicates that this matter has been addressed with the consumer, and a refund of $was issued Sincerely, [redacted] Priceine.com

Complaint: [redacted] I am rejecting this response because: I read over the contract twice before accepting it I've reread what was sent in the email four more times I will reiterate that nothing in the wording specifically says I am purchasing insurance from Priceline directly The wording implies I am pre-purchasing insurance from [redacted] in order to save money The wording also states I can decline this insurance up to the point I pick up the car That would leave someone to believe declining the insurance at the [redacted] Rental Car counter takes care of this issue The wording needs to be more specific, clearly stating I'm purchasing insurance directly from Priceline, therefore in order to cancel, I need to contact Priceline directly This wording is lacking which led me to believe I was purchasing insurance from [redacted] and not Priceline, therefore, by declining the insurance at the [redacted] counter, I fully believed the charges would be reversed The language necessary to have a fully transparent contract is lacking, which is why I am requesting the $back I was originally charged.I appreciate your time in this matter and anticipate you will, not only refund my money, but take time to change the wording online so this does not happen again to someone else.Regards, [redacted] Once you've reviewed your information above, please review the following rules regarding rental cars issued through priceline.com:· If you purchase collision damage coverage with this rental car reservation, you will be charged now for the coverageCancellations with 100% refund will be permitted for Collision Damage Coverage until your scheduled pitime.· Payment for this reservation is due when the car is returned and will be charged by [redacted] Rent a Car Sincerely, [redacted]

Complaint: [redacted] This is not a responseI indicated the dates were wrong and they provided no way to change the datesI indicated the resort fee is actually 50% more than the quoted price which indicates they are withholding critical informationIt is not ethical to have no refund policy and should be illegalThey should be an F company Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:This response does not do anything to help the situationI'm losing 50% more money to priceline over a greedy errorThey won't match the actual price of the trip and they will not match the hotel offer to give $in food for each night purchasedOffering to let me cancel my hotel room is the same as putting money in my left hand and asking for it out of my right handI never realized that a business guarantee could be good for only one dayIt's one thing to over pay for (what is actually a $trip, I paid $+) a trip by let's say $or so, but over $300? You've got to be kidding meThey act like they didn't know it could be found this cheapI will remember thisAnd so will the Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The full amount was deposited to my account on May 2, Thank You so much for your intersession Sincerely, [redacted] 4/29/ Complaint I originally booked a vacation through priceline for travel in January of 2016, due to unfortunate circumstances I had to can I asked to receive a credit on the airline tickets for the additional passenger and myselfOn 11/28/I spoke to a representative named Lee to discuss the airline credit, he advised I would receive the full credit and to re-book I would need to pay a $exchange fee if I was changing the name on the ticket, if the ticketholder was remaining the same there would be no charge except the $rebooking fee through pricelineHe then advised I can book directly with the airline company myself using the original reservation numberToday 04/18/I contacted the airline who advised due to tickets being purchased through priceline they were unable to provide me with my airline creditI then called priceline who advised I would need to pay the $rebooking fee and an additional $exchange fee, I explained that this is not what I was advised I was told it would only be $if the name on the ticket was changing which it is notthey told me that was policy and sorry I was misinformedso now I have to pay $to be able to use a credit I already paid for last year( I cant believe they are charging me double for something I never even use) Desired Resolution I would like to be able to use my full credit and only pay the $rebooking fee through priceline like I was told by representative Lee on 11/28/And if this is not possible I would like the full credit of the airline tickets in a gift card or checkThere should be no reason this large company needs to keep money I spent and have not been able to use Consumer Business Dialog

Complaint: [redacted] I am rejecting this response because:I have booked this hotel with an expectation based on the pictures that was providedI have seen the hotel and the hotel in my opinion doesn't meet whats presented on the picturesThere are many reports from others reviewing this hotel that further confirms my claims hereI understand that this is a star hotel to your standards but I have stayed in many star hotels on the same street that are far better than this hotelThere are reports of [redacted] in this hotel which if I had stayed there it would have affected my healthGiven that priceline representative have not been to the hotel to personally investigate my claim here and they are relying on reports provided by the hotel management which have a vested interest in the hotel and its poor performance, I believe that priceline should have investigated this via an independent anonymous visitor and prove to me that the claims are incorrect before declining my refund requestI have refused to stay in hotel due to the reasons provided in the claim and I will continue with my claims until a refund is providedI have spent many hours on this issue simply due to representationA simple [redacted] search on [redacted] shows the validity of my claim Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: The car wasn't even picked upNo drivers license was even presented.The rental car company probably rented the vehicle to another customer.All other reservations are refundableTo charge the whole amount? Is that reasonable? I could maybe see a one day rental out of thisBut nothing more Please take me off your emailing listI'm getting unsolicited ads at my email all the time Sincerely, [redacted]

We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionPlease note, when submitting subsequent offers for a reservation, the consumer is provided with a contract page disclosing the terms and conditions of each purchase, including amenities and request detailsThe consumer viewed this page, and authorized the purchaseWe are sorry that we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com

Better Business Bureau, Inc Our record indicates that this matter has been addressed with the consumer, and a refund in the amount of USD was issued Sincerely, [redacted] Priceine.com

We are writing to let you know that we received your Revdex.com concern in our Executive Offices We understand that you intended to book your reservation in [redacted] instead of ** currencyWe reviewed your request and we see that you contacted us requesting a refund of the difference through our Best Price GuaranteeHowever; in order to be eligible, the lower price, including taxes and fees, must be available to the general public for booking on a website in the same currency, using the same form of payment and from the same point of sale as your original reservation when you call usThe lower price must be an exact match to the itinerary booked on priceline.com, including offering of a comparable cancellation policyTherefore, we would not have been able to refund the difference in ratesNevertheless, we made an exception to process a refund as a one-time exception A refund for $was issued on October 18, Your refund has been processed through our systemIf you need to check the status of your refund, please contact your bank directly to inquire about their processing time Thank you for giving us the opportunity to assist you and we thank you for your time Sincerely, [redacted] Executive Offices

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matterPlease note that minimum flight connecting times are established by the airlines [redacted] representative, Sonia confirmed that the passenger’s itinerary provided a valid airline connecting timeIn the event that their passenger misses his/her flight, [redacted] a will accommodate the passenger on their next available flight I am sorry that we are unable to assist the consumer any further in this situation Sincerely, [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because:First, I received this exact response from Priceline a day before they submitted it to Revdex.com and I already responded to them that their response was inappropriateIt is disengenous for Priceline to then submit the response to Revdex.com after I alerted them to their response being deficient.Here is the response I sent to Priceline:This response once again misses the issue entirelyI don't understand how no one that works for Priceline will admit that there is a problem with the search engine functionThis was not an occasional lagThis appeared to be an intentional effort on Priceline's part to not correct a broken search engineThis instant price increase was occurring for weeks and each employee whom I contacted was not able to correct the issueIt is completely impossible and I would have to be the stupidest person ever to believe that every single time I searched that the price increased by $in one second when I would click to book the flightIn fact, other websites were able to accurately reflect the pricesWhy wasn't Priceline? Priceline is trying to defraud their customers with this bait and switch tacticIn fact, I went directly to [redacted] Airlines website and their prices were lower that Priceline's pricesYour company clearly is just trying to rip off customers and as such I have no choice but to take my business elsewhere Priceline is intentionally inflating the prices after the search is completedAs I stated above, you would have to be a fool to believe that the prices change in one secondThe price cannot always be $when I search regardless of the time and day and jump $when I try to bookThat is impossibleIf they were acting in good faith, they would admit that there is a problem with their search engine and fix it.I will never book travel through this despicable fraudulent company again Sincerely, [redacted]

Revdex.com, Inc I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond Priceline offers a variety travel service options, including room rates that offer cancelation options When selecting a reservation, and prior to purchase, the consumer is provided with the cancel policy associated with each reservation In this instance, the consumer selected a reservation that provided greater savings and less flexibility Attached hereto, is a copy of the consumer’s initialed contract page authorizing the non-refundable, non-changeable terms and conditions of the selected purchase I thank you for the opportunity to clarify Sincerely, [redacted] Priceline.com This checkout page for trip number [redacted] was submitted on 2015-05-13:40: [redacted] [redacted] Freebies: Hotel Freebies: On Sale Now -> Save 15% on this stay — Free Breakfast Check-In: Sat, Jul 4, Check-Out: Sun, Jul 5, Room Type: Double Room with Two Double Beds - Booked for double occupancy Non Refundable Cancellation Policy For the room type and rate that you've selected, you are not allowed to change or cancel your reservationIf you cancel your room, you will still be charged for the full reservation amount Summary of Charges Room Cost $ Rooms Nights Room Subtotal $ Taxes & Fees $ Total Charges $ Prices are in USD Reservation Name (Age or Older) Enter the name of the person checking into the hotelThis person must present a valid photo ID and credit card at check-in Room Use this name for all rooms I agree to the Booking Conditions, Terms and Conditions and Privacy Policy by booking this room Important Information · Room Description: Double Beds Non-Smoking Room With Free Continental Breakfast, Free Wi-Fi, Refrigerator And Microwave · Rate Description: Websaver - Full pre-payment required upon booking · Hotel Freebies Details: On Sale Now -> Save 15% on this stay — Advance Purchase Offer Details Free Breakfast Promotion Details Negotiated Specials may be limited to certain dates and subject to availability x close window · Cancel Policy: For the room type and rate that you've selected, you are not allowed to change or cancel your reservationIf you cancel your room, you will still be charged for the full reservation amount · Guarantee Policy: Reservation is guaranteed for arrival on the confirmed chedate onlyIf you don't cheto the hotel on the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund · Your credit card is charged the total cost above at time of purchasePrices and room availability are not guaranteed until full payment is received Your PayPal account is charged the total cost above at time of purchasePrices and room availability are not guaranteed until full payment is received · All rooms are booked for double occupancy (i.eadults) and accommodations for more than two adults are not guaranteed · The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in the room rate Initial Here: I have read and agree to abide by the Terms and conditions and privacy policy