Stahl Construction Company

Thank you for taking the time to contact us regarding your reservation with [redacted] for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive Offices We are sorry about the way your concern was handledWe appreciate your feedback and will make sure that your experience is documentedWe reviewed your issue and see that you were concerned about the charges from the rental partner which is higher compared to what was displayed on your confirmation pageThe total charge we displayed on your itinerary is an estimated amountThe price we display per day or per week is guaranteedThe taxes and fees may vary between the time the rental was booked and the time car was picked upWe also see that your reservation was cancelledYour booking is payable directly at the counter, so you have not been charged We apologize for the inconvenience and we thank you for your time Sincerely, [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] wellnow I'm seeing how unaware or unconcerned the business is with satisfaction or appeasing a situationI stated in the first letter that I called their line for customer service and after a lengthy count down from the upper 60's on two occasions it apologized for being unable to continue and disconnected me both times, twice tried to reach the customer service online and both times also received the message that this was unable to proceed with the action, these were done immediately after booking the flights on the 28th,and I also apologize for having holiday/family events the 29th and not once again getting aggravated with this service but instead waiting to write a letter when available

I am writing you today regarding your rental car reservation with [redacted] Corporation under Trip Number [redacted] I am writing to let you know that we have received your Revdex.com complaint in our Executive OfficesI am sorry for any confusion regarding your rental car charges We have researched your issue with [redacted] Corporation and confirmed that you were charged $during booking [redacted] confirmed that this prepayment applied and was deducted from your final bill as indicated on the attached receiptThe additional amount that you were charged for $is a result of a vehicle upgrade that you accepted at the rental counterSince these charges are valid, I regret to advise tha [redacted] Corporation is unable to process any refundsShould you have any additional questions about the charges, please contact [redacted] Customer Service Department at [redacted] I hope you found my reply helpful Sincerely, [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: I understand what the policy stated and it would be correct if I had made the reservation on Saturday but I made it on Sunday so there is no way it could be cancelled on saturday Sincerely, [redacted]

We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionAttached hereto is a copy of the consumer’s initialed contract page authorizing the selected pick up and drop off location Pick-up: [redacted] ***) [redacted] Drop-off: [redacted] ***) [redacted] Important Information Once you've reviewed your information above, please review the following rules regarding rental cars issued through priceline.com: · RRental cars are non-refundable, non-transferable and non-changeable even if the reservation is not used The $cancel fee is non-refundable Sincerely, [redacted] priceline.com

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionOur records show that the rate selected is non-changeable, non-cancelable and non-refundableThe consumer’s contract page discloses the following:· Your car will be reserved for unlimited mileage, but some car companies have additional restrictions regarding mileagePlease refer to [redacted] specific policyPlease note that the [redacted] specific policy shows the following: Renters with a FL driver's license will receive a free miles per day and each additional mile is This information was presented to you prior to purchase when you were asked to review your reservation, including the terms associated with cancellations or changesWhen you purchased your reservation, you agreed to those termsTherefore, we are unable to process a refund for this reservationFor your reference, a copy of the contract page is attached hereto [redacted] *The contract page disclosed the terms and conditions of the reservationSincerely, N D’ [redacted] Executive Offices

We are sorry that the consumer is not satisfied with the quality of the Published Price star property selected The consumer selected a Published Price reservation from a list of properties and room rates, including customer guest reviews about the overall quality, cleanliness, location, and amenities for the propertyUpon review of this information, the consumer chose to select the [redacted] ** We are sorry that the consumer was not satisfied with his/her reservation and requests a refundThis matter clearly concerns claims that can only be validated and addressed by the property selected by the consumerWe are sorry that we are unable to assist the consumer any further in this situation and suggest that the consumer/Bureau contact the property manager of the [redacted] Hotel concerning any additional assistance or inquiries relating to the guest’s reservation Attached hereto is a copy of the consumer’s contract page authorizing the terms and conditions of the selected reservation The cancel policy discloses the following: · For the room type you've selected, you can cancel your reservation for a full refund up until noon on Monday, September 28th (local hotel time)If you decide to cancel your reservation anytime between noon on Monday, September 28th and noon on Tuesday, September 29th (local hotel time), the hotel requires payment for the first night's stayYou will be charged for the first night's stay including taxes and feesAny remaining amount will be refunded to youRefunds or cancellations are not available after noon local hotel time on your day of arrival (Tuesday, September 29th) We are sorry that we are unable to assist the consumer any further in this situation Sincerely, ND [redacted] priceline.com This checkout page for trip number [redacted] was submitted on 2015-09-07:47: [redacted] [redacted] FREE Cancellation until 12:PM on 09/28/ Freebies: Hotel Freebies: Special Discount 8% off — Free breakfast, free internet in room and free parking C [redacted] Room Type: Double Room with Two Double Beds ~ Non~Smoking - Max Guests Cancellation Policy Priceline will not charge you a change or cancel fee, however this hotel has the following cancellation policy: For the room type you've selected, you can cancel your reservation for a full refund up until noon on Monday, September 28th (local hotel time)If you decide to cancel your reservation anytime between noon on Monday, September 28th and noon on Tuesday, September 29th (local hotel time), the hotel requires payment for the first night's stayYou will be charged for the first night's stay including taxes and feesAny remaining amount will be refunded to youRefunds or cancellations are not available after noon local hotel time on your day of arrival (Tuesday, September 29th) Summary of Charges Room Cost (details) $ Rooms Nights Room Subtotal $ Taxes & Fees $ Total Charges $ Prices are in USD promo cancel policy Cancellation Policy Reservation Name (Age or Older) Enter the name of the person checking into the hotelThis person must present a valid photo ID and credit card at check-in [redacted] I agree to the Booking Conditions, Terms and Conditions and Privacy Policy by booking this room Important Information · Room Description: doubles, NS, coffee maker, WIFI, cable TV, free local calls, iron with board, private bath, hair dryer · Rate Description: Websaver - Full pre-payment required upon booking · Hotel Freebies Details: Special Discount 8% off — Book Now and Save — Promotion Details — Negotiated Specials may be limited to certain dates and subject to availability Free breakfast, free internet in room and free parking Promotion Details Negotiated Specials may be limited to certain dates and subject to availability x close window · Cancel Policy: Priceline will not charge you a change or cancel fee, however this hotel has the following cancellation policy: For the room type you've selected, you can cancel your reservation for a full refund up until noon on Monday, September 28th (local hotel time)If you decide to cancel your reservation anytime between noon on Monday, September 28th and noon on Tuesday, September 29th (local hotel time), the hotel requires payment for the first night's stayYou will be charged for the first night's stay including taxes and feesAny remaining amount will be refunded to youRefunds or cancellations are not available after noon local hotel time on your day of arrival (Tuesday, September 29th) · Guarantee Policy: Reservation is guaranteed for arrival on the confirmed chedate onlyIf you don't check in to the hotel on the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund · Your credit card is charged the total cost above at time of purchasePrices and room availability are not guaranteed until full payment is received Your PayPal account is charged the total cost above at time of purchasePrices and room availability are not guaranteed until full payment is received · Pet Policy: Pets are welcome with a 100USD refundable deposit and a fee of 25USD per pet per nightContact directlyPet Deposit: · The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in the room rate

I just wanted to update my complaint I filed for priceline.comI'm sorry I do not have the complaint numberThe issue was resolvedI was told there was no exceptions and I was being charged a fee since the hotel would charge them a feeI called the hotel and the hotel said they can cancel the reservation with no fees or penalties to me or priceline.comI called back and informed them of this and they called the hotel and verified the cancellation had happenedThey told me I would be refunded so I called the bank to update themThey recommended that I wait until I see a refund before canceling since they would deduct the money they gave me back and if I wasn't refunded the process would have to restart all over I am happy and relieved this issue has been resolved but it was a very long and stressful proccess to get to this point Thank you.Respectfully, [redacted]

Dear [redacted] , Thank you for taking the time to contact us regarding your hotel reservation with the [redacted] under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesWe understand that your reservation was booked for the incorrect hotel so you called to cancel; however, you have not received a refund We have reviewed our system and were unable to find any records that you called us to cancel the reservationIn addition, your cancellation policy would not have allowed any refunds had you called us to cancel the reservation after making the purchasePlease note that we also contacted the [redacted] and they were unable to find any records that you called them on April 15, to cancel the reservation However, we were able to get approval from the hotel to make a one-time exception to refund your unused reservation in fullThe refund for USD was issued today, April 21, Your refund will be processed through our system within one business dayIf you need to check the status of your refund after a few business days, please contact your bank directly to inquire about their processing time I hope you have a wonderful day Sincerely, Nico T [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: Thne rate I paid is way higher than the rate you as priceline.com paidYou are price gouging and your advertizing will be exposed with my review and documented proof that you charged me way more than you paidYou may be a travel agent but you're definitely not doing what you advertize Sincerely, [redacted]

We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondence We are sorry that we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com

Dear Ms [redacted] , We are contacting you today regarding your reservation at the [redacted] Oceanfront Resort booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you would like to have an ocean front view room for your reservation I checked your reservation and verified that specific room and bed type was not guaranteed for your reservationWe stated during the booking process that all rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed I contacted the [redacted] Oceanfront Resort and they are unable to guarantee an ocean front view room because it depends on availability upon check inThe hotel also advised that if an ocean front view room is available, there will be an upgrade fee which is payable directly to the hotelYou will be charged by the hotel for the upgrade and we will be unable to refund their chargeIf you need further information regarding the upgrade fee, please contact the hotel directly The reservation that you purchased is truly restricted which is non changeable, non cancelable and non refundableThis information was provided on the contract page that you reviewed and initialed prior to bookingI apologize; however, I will be unable to change or cancel your reservation For your reference, I sent a copy of your contract page in a separate email We apologize for the inconvenience and thank you for your time Sincerely, Joe A [redacted] Executive Offices

Dear Mr***, We are contacting you today regarding your reservation at the [redacted] - Fremont - Newark for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you would like to receive a refund for your reservationWe are currently making attempts to resolve this issue for you and hope to be in contact with you within the next week I appreciate your patience while we continue to work to resolve your issue Sincerely, [redacted] Executive Offices

HelloPlease see the response below that we have sent to our customer Thanks [redacted] *Thank you for taking the time to contact us regarding the cancellation of your cruise reservation for Confirmation Number [redacted] I am writing to let you know that we have received your Revdex.com concern in our Executive OfficesWe thank you for your patience while we research this booking for youWe have been in contact with our Cruise Team and are currently making attempts to resolve this issue for youWe are working to find a resolution and a member of our Cruise Team will be in contact with you within the next few business daysWe appreciate your patience while we continue to work to resolve your issueSincerely, [redacted] Executive Offices

Revdex.com: I have reviewed the response made by Priceline Their response was in reference to complaint ID [redacted] in which I explained how Priceline cancelled my prepaid room reservation so that their hotel could get a higher paying customer I am very disappointed that I had to take the time to write this complaint in order to receive a serious attempt from Priceline to find me a satisfactory replacement room I am now pleased with the resolution, as now I can still take my trip and stay in a hotel equivalent to the one I originally booked Sincerely, [redacted] ***

Roman We checked our records and verified that the reservation has been canceled for a full refund of $

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond Priceline offers a variety travel service options, including reservations that permit cancelations When selecting a reservation, the consumer is provided with the cancel policy associated with each reservation In this instance, the consumer selected a reservation that provided greater savings and less flexibility Attached hereto, is a copy of the consumer’s contract page authorizing the non-refundable terms and conditions of the purchase We are sorry that the consumer’s selected room rate is non-refundable and we are unable to assist the consumer any further in this situation Sincerely, ND [redacted] This checkout page for trip number [redacted] was submitted on 2015-09-10:53: [redacted] [redacted] Freebies: Hotel Freebies: Smart Deal Check-In: [redacted] ***Check-Out: [redacted] Room Type: Accessible Deluxe Room King Bed - Max Guests Non Refundable Cancellation Policy Please note, if cancelled, modified or in case of no-show, the total price of the reservation will be charged Summary of Charges Room Cost (details) $ Rooms Nights Room Subtotal $ Taxes $ Total Charges $ Prices are in USD promo cancel policy Cancellation Policy Reservation Name (Age or Older) Enter the name of the person checking into the hotelThis person must present a valid photo ID and credit card at check-in [redacted] I agree to the Booking Conditions, Terms and Conditions and Privacy Policy by booking this room Important Information · Room Description: Accessible Deluxe Room King Bed - Non-Refundable - This Double Room Has A Cd Player, Air Conditioning And Bathrobe · Rate Description: Special Rate · Hotel Freebies Details: Smart Deal — — Promotion Details — Negotiated Specials may be limited to certain dates and subject to availability Promotion Details Negotiated Specials may be limited to certain dates and subject to availability x close window · Cancel Policy: Please note, if cancelled, modified or in case of no-show, the total price of the reservation will be charged · Additional Information About the Room You Selected: WiFi is available in all areas and costs USD per hoursPets are allowedCharges may be applicablePrivate parking is possible on site (reservation is not needed) and costs USD per day · Important Information From The Hotel: Upon chephoto identification and credit card is requiredAll special requests are subject to availability upon check-inSpecial requests cannot be guaranteed and may incur additional chargesPlease note, pets will incur an additional USD fee per stayPlease note, refrigerators are available for an additional USD per stayPlease note, parking fees will apply upon reentryGuests are required to show a photo identification and credit card upon check-inPlease note that all Special Requests are subject to availability and additional charges may apply · Pet Policy: Dogs and cats are allowedA non-refundable cleaning fee of USD will be charged per room per stayThe weight of the pet is not to exceed poundsOne pet per room and they are not restricted to any room type or floorService animals are permitte · All children are welcomeAll children under years stay free of charge when using existing bedsAll further older children or adults are charged USD per night when using existing bedsThe maximum number of children's cots/cribs in a room is · Your credit card will be used to guarantee the reservation but may not be accepted by the hotel for paymentPlease remember to bring an accepted form of paymentCards accepted by this property include: American Express, JCB, Visa, Discover, Diners Club, MastercardThe hotel will charge you directly for room and taxThe Total Price Of The Reservation May Be Charged Anytime After BookingThe hotel reserves the right to authorize your credit card prior to check-in · If you don't check in to the hotel on the first day of your reservation and you do not alert the hotel in advance, the hotel reserves the right to cancel your reservation and may charge you a penalty · The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in the room rate Your Booking Has Been Cancelled Your hotel reservation was cancelled on September 18, at 04:PM Eastern Daylight Time Please see details below Your cancellation number is [redacted] Your Cancelled Reservation [redacted] East 52nd Street Madison Avenue New York, NY 212-753- Check-In: [redacted] - 03:PM Check-Out: [redacted] - 12:PM Cancellation Policy • Cancellation Policy: Please note, if cancelled, modified or in case of no-show, the total price of the reservation will be charged Please note that, as your reservation is paid directly to the hotel, any questions about applicable cancellation charges should be directed to the hotel itself

The consumer selected a Published Price rental car reservation with [redacted] Corporation Payment for this reservation is due when the car is returned to Hertz, and will be charged and collected by [redacted] Corporation We apologize for any inconvenience experienced by the consumer, and we are sorry that [redacted] was unable to accommodate the consumer’s reservation Sincerely, N D [redacted] Executive Services This checkout page for trip number [redacted] was submitted on 2016-02-14:05: Previous Page / Your Booking Details auto ac Unlimited Mileage Compact Car - Ford Focus or similar† make / model not guaranteed Pi/ Drop-off: [redacted] PiDate & Time: Friday, February 19, - 4:PM - Hours of operation Hours Of Operation for PiLocation Opening time Closing time 7:30AM 6:00PM [x] close window Drop-off Date & Time: Friday, March 11, - 12:PM - Hours of operation Hours Of Operation for Drop-Off Location Opening time Closing time 7:30AM 6:00PM [x] close window Rental Car Company: Pay at PiFree Cancellation Add Child Seats and Special Requests (Optional) You can request any of the options belowThese requests cannot be guaranteed and additional fees may applyContact the rental car company to confirm availability Child Seats Infant Child SeatFor infants less than one year and under lbs Toddler Child SeatForward facing for children weighing 20-pounds up to inches in height Booster SeatFor children weighing to lbs Special Requests Left Hand Handicap Control Right Hand Handicap Control Navigational System Ski Rack Add Collision Damage Coverage Get Collision Damage protection now! Purchasing at time of booking is almost always less expensive than waiting to purchase coverage at the counterSee additional information · $35,in Primary Coverage so you won't need to file a claim with your regular insurance · Includes cost of repairs for collision or damage to a rental car · Allows for cancellation with 100% refund up until requested pickup time Yes, I'd like to purchase collision damage coverage for $per day[redacted] *For customers with a New York State billing address the fee will be $per day No thanksI prefer to decline coverage Summary of Rental Car Charges An estimate of your rental car reservation is shown belowPrices may vary depending on special requests and items purchased at the counter (CCAR|3|R|N SJCN21|SJCN21|418.08) Weekly Rate: $ (x $ ) Taxes and Fees: $ Total Amount Due at Pick-Up: Prices are in US dollars $$ You save $Pay at Pi Additional payment required for special equipment Collision Damage Coverage Amount Due Now: $(x $11.00) Due todayCollision Damage Coverage will be charged in USD Taxes and Fees Here is a breakdown of the estimated taxes, fees, and surcharges that apply to your reservation when you piyour rental car: Tax $ VEHICLE LICENSE FEE RECOVERY: $ ENERGY SURCHARGE: $ Total Taxes, Fees and Surcharges $ Prices are in US dollars [x] close window Driver Information - Must match photo ID The driver may need to provide a credit card at the rental counterPlease review the acceptable forms of payment for this car rental to determine the specific requirement First MI Last Under 25? [redacted] Gold Plus Rewards: Apply Other Promo/Discount Codes (Optional) Corporate Discounts or Special Rates Please enter any special rates or promotional codes that you would like to apply to this rental car reservationBe sure to confirm that these discounts have been applied when you pick up your rental car Corporate Discount (CDP, AAA Discount Number) Rate Code (RQ) Promotional Coupon (PC) Close Important Information Once you've reviewed your information above, please review the following rules regarding rental cars issued through priceline.com: · If you purchase collision damage coverage with this rental car reservation, you will be charged now for the coverageCancellations with 100% refund will be permitted for Collision Damage Coverage until your scheduled pitime · Payment for this reservation is due when the car is returned and will be charged by [redacted] Corporation · Additional charges may apply at the counter if you pick up or drop off the car at a different date, time, or location than you requested for your reservation · Only the driver will be able to pick up this rental car at the counterAn additional driver can be added at the counter for a fee payable directly to the rental car company · Additional charges may apply for drivers under the age of · [redacted] Corporation will charge the driver at the rental counter for optional items you add to your reservation, including any child seats or special requests such as pre-paid fuel · The driver will be required to present a valid driver's license and a valid credit card in his/her name at the counter for the refundable security depositRental car companies may have different requirements for customers who will only have a debit card at the time of pick-upFor more specific information or to determine whether a debit card deposit is allowed, please review acceptable payment options in the partner's policy informationPre-paid cards or cash will not be accepted for the security deposit · Your car will be reserved for unlimited mileage, but some car companies have additional restrictions regarding mileagePlease refer to [redacted] Corporation's specific policy · Please see location specific rental policy and rules information [x] close window I agree to Booking Conditions, [redacted] Rental Policy and Rules, and Terms and Conditions by booking this car 3/1/ Complaint My family and I were traveling and decided to stop for the nightWe searched in a particular city and it pulled up a list of hotelsThe ad said it wouldn't give any information until we purchased, and I assumed it was safe because Priceline.com is a reputable company (so I thought)After the purchase I looked up the address and it was miles away from the city I searchedAfter days of driving, at midnight, we did not want to back track miles so we decided to cancel the purchase immediatelyWe then found out there is a "no change no cancelation" policy for this room, which was not disclosed previously to purchasing the roomThey expect us to blindly make a commitment, and do not allow cancelations?? I searched for the area I was in, not miles awayAt the very least it should have been disclosed that it is not in the area searched! I am very upset and won't be using Priceline again unless this gets resolved, which is a shame because I was really excited to discover the company because we travel frequently and are always renting rooms Desired Resolution I would like my money back for the room we did not get to stay in Consumer Business Dialog

Please close this case as we provided the customer both a discount on the purchase and provided a coupon for use on a future purchase Thank you

Hello.We have sent the below email to our customer: [redacted] , Thank you for taking the time to contact us regarding your airline reservation for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you are requesting to cancel your reservationWe verified that you were able to chefor your outbound flightWe check the fare rules of your ticket and verified that it is restrictedWe apologize; however, your reservation cannot be changed, cancelled or refundedWe are sorry we did not provide you the answer that you are looking for and we thank you for your timeSincerely, [redacted]