Stahl Construction Company

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUpon review of the consumer’s first offer for the 22nd, we confirmed that the accepted status of the reservation was viewed multiple times prior to purchasing the second reservationThe cancellation policies associated with the reservations are provided below: For the room type and rate that you've selected, you are not allowed to change or cancel your reservationIf you cancel your room, you will still be charged for the full reservation amount We are truly unable to offer a refund or change to your reservation as requestedYour request is non-changeable, non-refundable and non-transferable Unfortunately, there is nothing we can add to what has already been stated in our previous correspondence I am sorry that Priceline is unable to assist the consumer any further in this situation Sincerely, ND’ [redacted] Executive Offices

Dear [redacted] , We wanted to take this time to contact you in regards to your rental reservation with [redacted] Rental booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you were charged an extra fee for mileage by the rental car company for your reservationWe reviewed your reservation in our system and verified that prior to purchase you were advised the reservation includes unlimited mileage; however, some rental car companies have additional restrictions regarding mileage and [redacted] Rental's policy and rules information regarding local renters were presented to you prior to purchaseWe contacted [redacted] Rental and they verified that you are a local renterWe apologize, however, we are not able to provide you any refund We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: Priceline is shirking their responsibility to acknowledge THEY assigned the hotel stars, not the or it deserves based on not meeting the description on their website for an "upscale hotel..." as outlined in my first message Per my initial complaint, this issue isn't the hotel's fault; it's Priceline's and they should refund me, not the hotel The [redacted] Inn is rated lower than stars by at least several other similarly well-respected travel agencies online (i.e [redacted] and trip advisor) and Priceline should acknowledge they have erred in ranking this hotel too high, thereby falsely advertising it to consumers like me, who would not have otherwise stayed there, even for a lower rate Additionally, Priceline should change this rating so as to not deceive other consumers into paying a 3-star rate for a below quality hotel Finally, I understand what Priceline is saying about them getting a lower rate but if I am shown a lower available rate at cheand they have a 100% and 200% price guarantee, they should abide by it For either reason: Falsely advertising a or star hotel and locking me into a stay there when I wanted a 3-star hotel and continuing to dupe customers with an inappropriately high rating OR abiding by their price guarantee, I should receive at least a full refund On top of all this, their customer service has wasted a few hours of my time forcing me to file a complaint here to be listened to since your offshore call centers and email replies don't accept responsibility for any of this NOT good customer service Sincerely, Joshua H Ehrenfried

Complaint: [redacted] I am rejecting this response because: I contacted the hotel directlyThey offer no options for SmokingThe whole property in a non-smoking property; meaning at NO place on the whole property do they allow smokingI would have to leave the hotel and park, which is a minute drive, just to be able to smokeI was never informed of this in advance nor was I ever informed just to get to the to the hotel/resort I would be required to pay a $daily admittance fee just to get to my hotel room Sincerely, [redacted]

Thank you for taking the time to contact us regarding the rental car component of your vacation package reservation with Budget Rent a Car for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive Offices We sincerely apologize for the delayWe reviewed your information further and confirmed you were only able use your car rental for one dayA refund request in the amount of USD was submitted to our management team for review, and once approved, the refund will be processed to the card you used to submit your requestThis amount is equivalent to five unused rental daysThis process can take up to daysWe will try to expedite this process for youOnce the refund is approved, your refund will be processed by our system within business day; however, it may take up to business days for your bank to post the refund to your account We apologize for any inconvenience and thank you for your patience while resolving this issue Sincerely, [redacted] ***

Dear MsA [redacted] , Thank you for taking the time to contact us regarding your unconfirmed hotel reservation for Trip Number [redacted] We are writing to let you know that we received your email in our Executive Offices We understand your concern regarding the authorization placed on your account in the amount of USDWe reviewed your request and verified the authorizations were released on February 22, Please note that in order to process your request, we authorize your card to determine if your bank will accept the charge; however, because your request was not accepted, you were not chargedYour bank might advise you that this is a pending transactionAn authorization is not a charge, so it will not appear on your monthly statementYou will only be charged for your requests that are acceptedDepending on your bank, and in most cases, authorizations are removed within three to at most seven days We apologize for the inconvenience and hope you find this information helpful Sincerely, [redacted] Executive Offices

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond We are sorry that the consumer is not satisfied with the location of his/her Express Deals hotel room accommodations at the [redacted] ***, located at [redacted] Priceline tells consumer that we will find a room in a hotel willing to agree to your offer price in the shaded area displayed on the priceline.com website for the consumer's selected area(s) We have confirmed that the [redacted] is located in the shaded area of the mapping guidelines for the city area labeled [redacted] · Priceline hotel participants are major national brands or quality independent hotelsWe screen participating hotels carefully and update our information constantly to ensure you always receive quality accommodationsWe will find you a room in a hotel willing to agree to your price in the shaded area Consumers who prefer to stay in a particular location or property have the option to visit our Published Price service, and choose his/her preferred hotel and location from a list of competitive prices across a wide range of hotels Again, we appreciate the opportunity to clarify the matter Sincerely, [redacted] priceline.com EXPRESS DEALS 5-Star Hotel in the [redacted] Your room: King Bed - Superior Room With City View - Free Wifi, Kitchenette Amenities: Pet Friendly, Business Center, Restaurant, Internet, Swimming Pool, Gym/Spa Guest Score: 8+ Check In: T hu, Aug 27, Check Out: Mon, Aug 31, Rooms: room for nights Room Rate: $per room/night Taxes & Fees: $ Room Total: $ Hotel Fee: $ (Due at hotel) Total Price: $ Have a promo code? Guest Info (Room 1) [redacted] Billing Info Andrew [redacted] Credit Card Info ? ? ? ? XXXXXXXXXXXXXXXXXXX Expiration Date and Security Code IMPORTANT INFO PAGE View taxes, f ees & cancellation policy ? Guest name and billing name are the same United States Send me email deals T axes and Fees Amount: $ Prices are in USD Cancel Policy This rate cannot be cancelled, changed or transferredRefunds are not allowed About Taxes and Fees Important Information Terms & Conditions Privacy Policy BOOKING CONDITIONS I agree to the Terms & Conditions, Privacy Policy, and Booking Conditions belowâ ² â ¼ All rooms will accommodate up to pe ople Special requests (including pre fe re nce s for smoking or non-smoking rooms ) s hould be re que s te d through your confirme d hote l and cannot be guarante e d by Price line Re s e rvation is guarante e d for arrival on the confirme d che date onlyIf you do not che on the firs t day of your re s e rvation and you do not ale rt the hote l in advance , the remaining portion of your re s e rvation will be cance le d and you will not be e ntitle d to a re fund The hote l that is booke d may or may not be one that you have s e e n during a hote l s e arch on price line Any s orting or filte ring options pre vious ly us e d will not apply to this re que s t Mandatory Fe e : This hote l charge s an additional $pe r room pe r nightThis fe e will be charge d to you dire ctly by the hote lMandatory fe e s are not optional and typically cove r items s uch as re s ort fe e s , e ne rgy charge s or s afe fe e s The amount of the charge is s ubje ct to change The re s e rvation holde r mus t pre s e nt a valid photo ID and cre dit card at che ck-inThe cre dit card is re quire d for any additional hote l s pe cific s e rvice fe e s or incide ntal charge s or fe e s that may be charge d by the hote l to the cus tome r at che ckoutThe s e charges may be mandatory (e .g., re s ort fe e s ) or optional (parking, phone calls or minibar charge s ) and are not include d in your offe r price Hote l rooms purchas e d through price line are not e ligible for fre que nt trave le r points , upgrade s , vouche rs , or othe r dis counts and ince ntive s If your re que s t is acce pte d, Price line will imme diate ly charge your cre dit card the total cos t of your s tayRooms purchas e d through price line cannot be cance lle d, change d or trans fe rre d and re funds are not allowe dIf your re que s t is not acce pte d, your cre dit card will not be charge dPrice s are not guarante e d until purchas e is comple te Trip Num # [redacted] Trip was submitted on # 08/12/01:36:

Complaint: [redacted] I am rejecting this response because:This is not what it states on the general website.Therefore is very misleading and deceptiveThe page the company just sent should be the header for their policy, not having to chase fine print.I will still have to disagree with the companyIf you find a lower price we will beat itThat's what they should stick to Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:Price for the hotel is certainly determined by having a pool or notI was charged for a hotel with a pool regardless of the pool being out of order during my stayThis is dishonest pricing and the business is hosting behind an agreementInstead of doing the right thing, you are losing a repeat customer Sincerely, [redacted]

[redacted] Thank you for taking the time to contact us regarding your reservation with Hotel Sav for Trip Number [redacted] I am writing to let you know that we have received your Revdex.com concern in our Executive Offices I understand that you would like to apply your coupon code [redacted] RMNOCTto this reservationI checked these codes in our system and our record shows that these are not Priceline CouponUpon reviewing, I have confirmed that both are provided by [redacted] [redacted] is one of the many coupon websites online that allow its visitors to post and retrieve coupons or promotion codesPlease be advised that we are not responsible for what is posted on these sitesSome of the promotions or coupon codes may work; however, we cannot guarantee that they are not displaying expired or invalid deals I tried to apply these codes to your reservation; however, both are not acceptedIt shows an error message stating that it cannot be applied because your reservation was booked directly on our websiteUpon reviewing, it was mentioned that coupon can only be applied if the reservation was booked with us through the participating website, which in your case is [redacted] I understand that this does not make up for the time, effort and inconvenience you encounteredTherefore, even though we cannot offer the 5% discount value of the coupon codes, I have sent a separate email that contains a Priceline.com coupon to be used on a future priceline.com [redacted] The coupon will provide a discount of 5% on your next reservationThe email contain instructions on how to redeem the couponPlease follow the instructions carefully Thank you for your patience while I resolved your issue, and I hope you find this information helpful Sincerely, [redacted] Executive Offices

We are truly sorry to learn about the difficulties the customer experiencedThis is certainly not indicative of the kind of customer service that we strive to provide It is our goal to provide quality service and we regret any incidents that created the perception that we have not provided the customer with adequate service Sincerely, N D [redacted] Executive Offices

Our record indicate that this matter was addressed with the consumer and a refund was issued

I am writing you today regarding your hotel reservation at the Doubletree By Hilton Hotel Norfolk Airport under Trip Number [redacted] I understand that you are not satisfied with the resolution that we provided regarding your Revdex.com complaintI reviewed your issue again to confirm that we did not overlook anything that might support a more favorable resolutionI have reconfirmed that the value of your coupon cannot be applied to the reservation because it did not meet the restrictions of the promotion that stated that the booking must be through Express Deals and booked via Priceline.com app Although we empathize with your situation, we are truly unable to assist you further in this matter Sincerely, [redacted] Executive Offices

I appreciate the offerAlthough, do not feel as though it fits the problemI drove an hour and a half to meet other ladies, whom also had to travel two hoursThis is why we decided to stay in the town of [redacted] The weather was fridge, between and degreesThe hotel only provided ua with blankets, as if we were disaster victims, rather than $patronsI am still recovering from illness oxcured, during the stay Complaint: [redacted] I am rejecting this response because: I paid $ dollars to be treated as a disaster victim, rather than patronI am still recovering from illness after staying in a room with no heat, in temperatures that range between and degrees.My complaint was avoided by hotel and priceline Sincerely [redacted] ***

I have received the consumer’s additional comments As you requested, we have again reviewed this matterAttached hereto is a copy of the consumer’s initialed contract page authorizing the terms and conditions of purchaseRental cars are non-refundable, non-transferable and non-changeable even if the reservation is not usedWe are sorry that we are unable to assist any further in this situation Sincerely, ND [redacted] Executive Offices This checkout page for trip number [redacted] was submitted on 2016-03-13:37: · · · AUTO · AC Unlimited Mileage Economy Car with Unlimited Mileage Pick-up: Washington Dulles Intl Airport (IAD) Washington Drop-off: Washington Dulles Intl Airport (IAD) Washington PiDate & Time: Monday, March 28, 2016, 11:AM Drop-off Date & Time: Sunday, April 03, 2016, 06:PM Rental Car Company: Total Charges Days at: $/day Total:$ Add Collision Damage Coverage Get Collision Damage protection now! Purchasing at time of booking is almost always less expensive than waiting to purchase coverage at the counterSee additional information · $35,in Primary Coverage so you won't need to file a claim with your regular insurance · Includes cost of repairs for collision or damage to a rental car · Allows for cancellation with 100% refund up until requested pickup time Yes, I'd like to purchase collision damage coverage for $per day[redacted] *For customers with a New York State billing address the fee will be $per day No thanksI prefer to decline coverage Summary of Charges Your Price Per Day: $(per day) Total Rental Days: Subtotal: $ Taxes and Fees: (details) $ Collision Damage Coverage: $(x $11.00) Total Charges: $$ Best Price Guaranteed Prices are in US dollars Driver Information First MI Last Driver's age at pickup and over under 25? Security Deposit: Please indicate what the driver will provide for the refundable deposit required at the rental counter: Credit Card Debit Card The debit card presented at the counter must be in the primary driver's nameAny funds used for the deposit cannot be accessed until after the car is returnedThe amount required depends upon car type, rental period, and optional items For customers who use a debit card, some partners may require proof of round trip travelWill you have proof of round trip travel, or are you a local renter? Proof of round trip travel Local renter The credit card presented at the counter must be in the primary driver's nameThe amount of credit required depends upon car type, rental period, and optional items Traveling with a child or infant? Add a child seat Add Child Car Seats (Optional) You can request any of the child seat options belowThese requests cannot be guaranteed and additional fees may apply at the counterContact the rental car company to confirm availability Infant Child Seat For infants less than one year and under lbs Toddler Child Seat Forward facing for children weighing 20-pounds up to inches in height Booster Seat For children weighing to lbs Flight Information (optional) This will be used by the rental car company to monitor flight delays What Airline are you Flying? Your Flight Number: -- choose -- Important Information Once you've reviewed your information above, please review the following rules regarding rental cars issued through priceline.com: · Rental cars are non-refundable, non-transferable and non-changeable even if the reservation is not used · If you purchase collision damage coverage with this rental car reservation, you will be charged now for the coverageCancellations with 100% refund will be permitted for Collision Damage Coverage until your scheduled pitime · If your request is successful, Priceline will immediately lock in your reservation and charge your form of paymentIf your reservation is not successfully booked, you will not be chargedIf the Collision Damage Insurance is not accepted for any reason, we will charge your form of payment only for the cost of the car · Additional charges may apply at the counter if you pick up or drop off the car at a different date, time, or location than you requested for your reservation · Your reservation does not include vehicle liability, collision or personal accident coverage for your rental carYou should determine if you have insurance coverage prior to pick-up · You are guaranteed a car from one of the following major rental car companies: Alamo, ***, Budget, Hertz, National or Sixt · The rental partner will charge the driver at the rental counter for optional items you add to your reservation, including any child seats or special requests · Only the driver will be able to pick up the rental car at the counter and must present a valid driver's license in his/her nameAn additional driver can be added at the counter for a fee payable directly to the rental car company · Prices are not guaranteed until booking is completed · The driver will be required to present a valid credit or debit card in his/her name for the refundable security deposit · The amount for the refundable security deposit required at the rental counter depends upon the car type, rental period, and optional itemsPre-paid cards or cash will not be accepted for the security depositIf the driver provides a credit card for the security deposit, the security deposit will be released back onto the card once the vehicle is returnedIf the driver provides a debit card for the security deposit, proof of round trip airline travel may be required and any funds used for the deposit cannot be accessed until after the car is returned Initial Here: I have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

Complaint: [redacted] I am rejecting this response because:First, the photos on the site that are provided by the business show only rooms with two and three bedsThe policies of [redacted] ***s state that children ALWAYS stay freeHaving TWO queen beds is NOT a "bed type", and the room that was chosen actually stated that it was a room with TWO Queen BedsDuring the booking process it goes to a screen to "Choose room", the selection we made was a room with TWO (2) queen bedsThat selection does NOT state that it is based upon availability, anywhereOnce you select the room it goes through the process to book it, and then CONFIRMS the room booked and showed it a a room with TWO (2) queen bedsThis complaint has NOTHING to do with "bed type" as they keep stating, it has to do with the room type as bookedThey attempt to use semantics to avoid the issue hereThe issue here is that he site uses misleading photos, misleading room selection types, and then once at the hotel they utilize bait and switch in direct contradiction to their own policies and in direct contradiction to the room type selected and paid for by the customerThen they offer no way to cancel the bookingFor any hotel to be this way AND offer no option to cancel the booking shows that they have no regard for the consumer and for Priceline to offer zero assistance means that they have no issue with a business utilizing their site for such scams Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I page I saw is not the attached page It was at $a night If I know this can be a potential issue, I would have save the screen prints This is totally a lesson learn to be more careful when doing business with Priceline! Sincerely, [redacted] **

Attached hereto is a copy of the consumer’s initialed contract page authorizing the non-refundable, non-changeable terms conditions of the purchase Important Information Priceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowed We are sorry that the consumer’s selected purchase is non-refundable and non-changeable and we are unable to assist any further in this situation Sincerely, [redacted] Priceline.com This checkout page for trip number [redacted] was submitted on 2015-05-21:35: Please Review Your Request Star Deluxe Hotel, [redacted] Which hotel will I get? CheDate: Friday, July 10, Check-Out Date: Monday, July 13, Region [redacted] City Area: [redacted] CheTime: Varies by hotelGuaranteed late night arrival if needed Check-Out Time: Check-out times vary by hotel Room 1: [redacted] Number of Rooms: Guaranteed Amenities: Indoor or Outdoor Pool, Restaurant, Fitness Center, Free Internet, Business Center, Guest Score 7/or Higher Number of Nights: Offer Price Per Room, Per Night: US$ Travel Insurance: US$ Subtotal: US$ Taxes and Service Fees: US$ Priceline Hotel Coupon: -US$ Total Room Charges: US$ Apply Coupon Hotel Fee: US$ Total Cost: US$ Have a coupon code? Apply Remove Coupon This coupon is invalid or has expired No surprises! Total cost includes estimated hotel fees (e.g resort fees)Your total cost will never be higher than displayed above We Recommend Trip Protection Life is uncertain...plan for the unexpected Get up to 100% Trip Cancellation and Trip Interruption Protection and much more View Details >> ·100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss or other specified events ·24/Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Yes! I'd like to purchase Trip Protection for USD per room, per nightTerms and Conditions No, thanksI prefer to travel without Trip Protection Important Information All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your PayPal account the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your PayPal account will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives Priceline.com is unable to facilitate a rebate of [redacted] Goods and Services Tax ("GST") for U.Sresident customers booking [redacted] hotel accommodations utilizing the priceline.com service [redacted] I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of CoverageI have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

We understand your situation and had reviewed your concern again to make sure that we have not overlooked anything from our endWe made a decision to refund the remaining amount of $as goodwill This is not intended to place a value on your experienceIt is meant to emphasize our commitment to you as our customer, and encourage you to use our website for your travel needsYour refund has been processed through our systemIf you need to check the status of your refund, please contact your bank directly to inquire about their processing time We will also make sure that your experience is documentedWe have forwarded your issue, so we can avoid this from happening again in the futureCustomers are our number-one priority and we work hard to make your experience a positive one We apologize for the inconvenience and we thank you for your time Sincerely, Executive Offices

I have received the consumer’s additional comments As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionAccording to the consumerAccording to the consumer, he was denied boarding by [redacted] airlines due to document issuesTherefore, the consumer is requesting a full refundThe consumer states: “I booked flight tickets from Priceline.com for May 24, for the total of 2,traveling from [redacted] and was unable to board the airplane on the scheduled date due to the [redacted] refusing to put us on the flight due to their misunderstanding of my travel document.” All issues regarding denied boarding due to insufficient travel documents must be addressed directly with the airlinePlease note that our ability to exchange or refund the ticket(s) is based on the fare rules associated with the [redacted] ticket purchaseFare rules are established and governed by the airline and we, as a travel agency, are bound to abide by these fare rulesAs a courtesy, and on multiple occasions, we have reached out to [redacted] regarding the consumer’s refund request and claims, and they advised that a refund less a USD cancelation fee applies for the ticket purchaseOur Air Travel Services Department also sent email to the consumer with information on how to contact [redacted] so that they can assist with the refund processI am sorry that we are unable to assist the consumer any further in this situation Sincerely, ND [redacted] Executive Offices