Stahl Construction Company

Complaint: [redacted] I am rejecting this response because:This is the same standard response that they read on the phone.It's like talking to a machineWrong answer!Never again! Sincerely, [redacted]

HiPlease see the message below that we sent to our customerThanks [redacted] We are contacting you today regarding your [redacted] ticket booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, your return flight was canceled and the airline changed your flight schedule.We apologize for any inconvenience this have causedWe checked our records and verified that your ticket has been exchanged with the airline and the return is now confirmed for April 22, Please be advised that the airline has already taken control of the reservation and future follow ups must be done through themAlso, please note that future changes, including schedule change notifications from the airline, will no longer be sent to us, which means that our website will not reflect your most up-to-date itinerary We apologize for any inconvenience ad thank you for giving us the opportunity to assist youSincerely, [redacted] Executive Offices

Dear Mr**, Thank you for taking the time to contact us regarding your rental car reservation with [redacted] Rent-A-Car for Request Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand your concern that the rental counter was unable to accommodate your reservation when you arrived to pick up your rental carTherefore, you ended up renting a car at their other rental location and paid a higher rate than what you were quoted when you booked the reservation We have researched your issue with our rental partner, and they verified that they quoted you their regular rental rate of USD per day upon pick up at their alternate rental locationHowever, they stated that they have refunded USD to adjust the rate back to the original rate you received during bookingThe final bill came up to USD due to the optional coverages you purchased at the rental counterSince the originally qouted rate was honored and the additional costs you incurred were due to the optional coverages you agreed to purchase at the counter, we are unable to offer any reimbursements We take customer feedback seriously, and be rest assured that we have documented your issue for reference when we evaluate our rental partnersWe appreciate that you have taken the time to inform us about your experience I hope you found my email helpful! Sincerely, [redacted] Executive Offices

Revdex.com: Thank you so much for helping with this I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] **

Important Information About Your Tickets This confirms that your tickets have been cancelled as of 7/27/at 11:PM A refund has been processed to your credit or debit cardYou can expect to see this refund posted to your card within business daysA summary of all charges related to this order is shown below Item Amount Charged Amount Refunded Total one way trip airline ticket (including taxes and fees) $ ($1487.50) $ Processing Fees ($per ticket) $ ($0.00) $ Total Charges to Credit Card: All charges and refunds are shown in US dollars $ Refunds and charges may appear on your credit card statement in a different order and amount than shown above; however, the total charges you are responsible for on your credit card are equal to the “Total Charges to Credit Card” amountIf subsequent adjustments to your charges are required, the amounts listed above will changePlease allow a full billing cycle to pass for all refunds to be processed If you need any further assistance, please visit our Help CenterFor your convenience, you can refer to details of your trip using this linkWe would be happy to assist you in any way we can

[redacted] We are contacting you today regarding your reservation with [redacted] y Rent-A-Car booked under Trip Number [redacted] We are writing to let you know that we have received your Better Business Bureau concern in our Executive OfficesAs we understand, the rental partner charged you for the insurance and you would like to be refundedWe apologize for any inconvenience this may have caused We checked our records and verified that the information regarding the insurance policy was provided on the [redacted] Rental Policy and Rules during the booking processIt's stated that no car will be rented unless the customer either provides the rental agent with a copy of their own insurance policy or purchase insurance at the counterThis information was provided on the contract page prior to booking We contacted [redacted] and verified that you were charged for the insuranceThe rental partner advised that they did not accept your insurance card because it's already expired and they require a copy of insurance proof at the time of pick upWe requested for a refund of the insurance charge; however, the rental partner advised that they will be unable to process a refund because it's their policyWe apologize; however, we will be unable to refund [redacted] Rent-A-Car's charge For your reference, I sent a copy of your contract page on a separate email We apologize for the inconvenience and thank you for your time Sincerely, Joe A [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because:The renovations were major as demonstrated in the pictures I sentAdditionally, I did complain at the time of our stayWe even moved rooms (before they informed us that every room had plumbing issues)The hotel is simply lying to you.Your customer service has been atrocious -- the hotel would not meet your own star guidelines under circumstances, much less under major renovationPerhaps you should consider listening to your customers, especially when they present you with overwhelming evidence Sincerely, [redacted]

Dear Mr [redacted] We are writing you today regarding your reservation with [redacted] for Trip Number [redacted] I am writing to let you know that we have received your Revdex.com concern in our Executive Offices I attempted to contact you today in an effort to address your concern; however, I was unable to speak with you at the number you provided at the time you booked your reservation I understand that you are requesting to cancel your reservationI have reviewed your booking in our system and our record shows that you purchased a restricted reservationAs per policy, your reservation cannot be changed, cancelled or refundedHowever, since we value your business, I can make an exception for you and cancel your reservation minus the $cancellation If you would like to proceed with the cancellation, please reply to this email with your approval or call us before August 25, Please note that refunds or cancellation will not be offered after this time You can contact us at [redacted] *he Executive Office hours are 9:a.mto 8:p.mEastern Time, Monday through SundayYou will need to enter your Trip number, which I [redacted] when you contact us Please note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the United States or Canada I look forward to hearing from you Sincerely, [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: Although I appreciate the response from Priceline, I have already admitted that I made a mistakeAs a new Priceline customer, I am utterly shocked at the lack of cooperation with this businessI have bought a home, made and changed airline tickets, among many other things that have been far easier to change than this car rentalNot only was it not the cheapest rate, it is absolutely insane that I'm unable to edit a reservation at an AIRPORTI'm just thinking that Priceline.com, a huge corporation, might be more apt to eat the $because of a customer mistake than me, a school teacherThis has been a very, very disappointing experienceDue to make lack of reading all the rules and regulations in the 'all important task' of renting a vehicle, I've lost out on some traveling moneyI will forever keep this in mind as I continue to travel with other sites besides Priceline.Thank you for your complete lack of cooperation and consideration Sincerely, [redacted]

Hi.Please see the response we sent to our customer belowThanksDear Mr [redacted] , Thank you for taking the time to contact us regarding the airline portion of your reservation under Trip Number [redacted] I am writing to let you know that we have received your Better Business Bureau complaint in our Executive OfficesWe apologize for any confusion regarding the cost of exchanging your ticket We have reviewed our records and determined that you were advised accordingly that the exchange includes a $airline change fee, a $service fee, and possible fare differenceWe have also verified that you agreed to pay the total cost of $for exchanging your ticketThese fees and fare difference are collected by the airlines and we are truly unable to refund these chargesWe are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, Nico T [redacted] Executive Offices

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceWe contacted the hotel to verify the additional feesThey advised the following charges Resort Fee: $+ tax per night = $X nights Valet Parking: $+ tax per night = $X nights Total Hotel Fee: $Prior to booking, we provided a contract disclosing the details of the purchase, including the summary of charges and the terms and conditionsIt stated that the hotel has a Resort Fee of $per room per nightAlso, a credit card is required upon check-inThe credit card is required for the mandatory fee or Resort Fee as well as any additional hotel incidental charges such as parking, phone calls or minibar charges which are not included in the room rateWe are sorry; however, we are unable to process a refund of the hotel fees Sincerely, ND’Angelo priceline.com

I am writing you today regarding your hotel reservations at the [redacted] under Trip Number [redacted] and [redacted] ***s - [redacted] y Creek under Trip Number [redacted] I am writing to let you know that we have received your Better Business Bureau complaint in our Executive OfficesI reviewed our records and confirmed that the full refund of your hotel reservation with the [redacted] *** for $was completed in our system on May 10, Kindly review the transactions on your card ending in [redacted] to locate the refundIf you are unable to find it, I suggest you contact your bank for further assistanceYour reservation at the [redacted] *** & Suites - [redacted] *** is non-changeable and non-cancellableHowever, we were able to work with the hotel in making an exception to refund the room with a one-night penaltyA partial refund of $will be processed through our system within one business dayPlease check with your bank if you do not see this refund in our account after a few business daysI hope you found my reply helpful and please feel free to respond to this email if you have any questionsSincerely, [redacted] Executive Offices

Dear [redacted] Thank you for taking the time to contact us regarding your rental car reservation with [redacted] Corporation for Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that [redacted] Corporation charged you for the cost of this reservation when the reservation was already paid upon booking The rental partner will charge the driver at the rental counter for optional items you add to your reservation, including any child seats or special requests (insurance coverage, additional driver, etc.)In addition, an additional driver can be added at the counter for a fee payable directly to the rental car companyThis information was presented to you prior to purchase when you were asked to review your reservation, including the terms associated with cancellations or changesWhen you purchased your reservation, you agreed to those terms We have contacted [redacted] Corporation on your behalf and verified that the amount they charged for this reservation is valid because you agreed to purchase the following items when you pick up the vehicleThese items are not included in the total cost of the reservation that you paid upon booking Loss Damage Waiver $ Liability Insurance Supplement Personal Accident Insurance (PAI/PEC) Premium Emergency Roadside Service Option Uninsured Motorist Protection Additional Authorized Operator Concession Fee Recovery Energy Surcharge Tax (21%) Total $ Since you've purchased the Loss Damage Waiver or Collision Damage Insurance when you have already purchased this upon booking, your refund for the Collision Damage Insurance has been processedA refund for $was issued today, July 12, We will issue a refund to your bank within one business dayYour bank will then post it to your accountThe bank processing time varies so please check with them if you do not see it in your account within a few days I hope you find my reply helpful and we thank you for your time Sincerely, Jenn H [redacted] Executive Offices

I have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceWe are sorry that we are unable to assist the consumer any further in this situation Sincerely, NDan [redacted] Executive Offices

Thank you for taking the time to contact us regarding the room type on your hotel reservation at the [redacted] for Trip Number [redacted] I am writing to let you know that we have received your Revdex.com concern in our Executive OfficesWe apologize for the inconvenienceOur records show that the hotel has made the necessary corrections on your reservationThe room type was changed to the [redacted] per hotel confirmation number [redacted] and you will not be charged for the additional fee as Priceline has paid the upgrade fee directly to the hotelIn addition, we have contacted the [redacted] and verified that you were provided the King Bed, Non-Smoking - [redacted] room upon your arrivalWe are unable to process a refund on this reservationInstead, a gesture of goodwill, you can use the following coupon code on a future priceline.com Hotel Express DealThe coupon will provide a discount of 15% on your next reservationCoupon Code: [redacted] Details: Must transact in USD for discount to apply.Available on Express Deals reservationsBook by October 17, This compensation is not intended to place a value on your experienceIt is meant to emphasize our commitment to you as our customer, and encourage you to use our website for your travel needsI hope you find this information helpful and we thank you for your timeSincerely, Executive Offices

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond Attached hereto is a copy of the consumer’s initialed contract page agreeing to the non-refundable and non-changeable terms and conditions of the selected purchase We are sorry that the consumer’s selected purchase is non-refundable and we are unable to assist the consumer with a change or refund Once again, thank you for getting in touch about this Sincerely, [redacted] Priceline.com 4-star hotel in the [redacted] area Check In: Tue, May 12, Check Out: Fri, May 15, Rooms: rooms for nights Your Bid: $ per room/night Taxes & Fees: $ Room Total: $2, Have a promo code? Guest Info (Room 1) [redacted] Guest Info (Room 2) [redacted] Billing Info [redacted] Credit Card Info XXXXXXXXXXXXXXXX Expiration Date and Security Code IMPORTANT INFO PAGE View taxes, fees & cancellation policy ? Guest name and billing name are the same Sign in for faster checkout! United States continue T axes and Fees Amount: $Prices are in USD Cancel Policy This rate cannot be cancelled, changed or transferred Refunds are not allowed TERMS AND CONDITIONS PAGE We want you to love your hotelSo please read this important stuff All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or nonsmoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed che date onlyIf you do not che on the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refundGuaranteed late night arrivalCheck-out time varies by hotel If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requested The hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline can not be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives I have read, accept, and agree to abide by priceline.com's terms and conditions and privacy policy Initial Here to Accept [redacted] + Customer Payment Method: Credit/Debit Card CC Type: [redacted] CC Number (Last digits): [redacted] Expiration Date: 08/ Card Holder Name: [redacted] Card Holder Phone: [redacted] Billing Address: Post Road E, Ste 636, Westport, Ct Westport CT US + Authorization Amount: USD Authorization Date: Monday, Apr 20, Authorization Code: 87675P Payment Method to Hotel: Direct Bill + Total Charged By Us: USD Offer Price per Room: USD Number of Rooms: Number of Nights: Room Subtotal: USD Total Taxes and Fees: USD Total Cost: USD USD - United States Dollars

Complaint: [redacted] I am rejecting this response because:1) The booking was made without my consent2) Priceline and [redacted] were both made aware of he policyPlease review the case notes associated with this incident or the multiple recorded phone calls for corroboration3) Priceline and [redacted] refused to comply with the hotel even though they were informed on the same day of the booking that all that was required was a cancellation notice in writing Sincerely, [redacted] ***

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionThe consumer purchased a hotel room reservation for cheon 11/1/and was unable to check into the hotel at 4:AM ET on 11/1/Priceline tells consumers: When booking a reservation for immediate cheafter midnight, enter yesterday's date into the chedate fieldI am sorry that Priceline is unable to assist the consumer any further in this situation Sincerely, ND [redacted] priceline.com

Dear Mr***, We contacting you today regarding your reservation at the [redacted] for Request Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, your reservation was canceled and you would like to be refunded for the cancel fee We have reviewed this concern and verified that your reservation was canceled for resubmit because it was booked for the wrong star levelWe have refunded the cancel fee of $as a one time exception because we value your businessPlease contact your bank directly if you don't see the refund posted to your account within the next few days We apologize for any inconvenience and thank you for giving us the opportunity to assist you Sincerely, [redacted] Executive Offices