Stahl Construction Company

RE: [redacted] .com Account Number: [redacted] Order Number: [redacted] According to the consumer, she/he purchased a reservation with [redacted] .com Priceline does not have access to purchases made directly with [redacted] .com Please contact [redacted] .com directly for any assistance relating to [redacted] .com purchases [redacted] ***, Operations Director at: [redacted] @ [redacted] .com Website: www [redacted] .com [redacted] Operations Director [redacted] Website: www [redacted] .com E – [redacted] @ [redacted] .com [redacted] ***

HiPlease see the response below that we sent to our customer Thanks [redacted] Thank you for taking the time to contact us regarding your airline reservation with [redacted] under Trip Number [redacted] I am writing to let you know that we have received your Better Business Bureau complaint in our Executive OfficesI understand your concern regarding your baggage allowanceWe have checked the website of [redacted] and confirmed through one of their customer service representatives over the phone, that your reservation does include one free checked baggage per passengerYou may visit [redacted] website at [redacted] or contact them directly a [redacted] to reconfirm your baggage allowanceYou may also go through the following link to review [redacted] baggage polic [redacted] Again, thanks for reaching out, and I hope you found my reply helpful! Sincerely, [redacted] Executive Offices

[redacted] Thank you for taking the time to contact us regarding your reservation with the [redacted] *or Trip Number [redacted] I am writing to let you know that we received your Revdex.com concern in our Executive Offices I understand that you are not satisfied with this reservation because you felt that the star rating assigned to this property was not accurateI also understand that you are not happy with the savings you received for this reservation I reviewed your record in our system and it shows that no specific savings percentage was guaranteed during the request process Also, when evaluating hotels, we take into consideration hotel industry information as well as customer feedbackWe also assess each participating property on many different criteria, including cleanliness, guest satisfaction, decor, etcOur ratings may vary from other national rating companies; however, they are generally stricter than others We found that this hotel does meet our expectations for the star rating selected on our websiteOur competitors also rate this hotel as follows: [redacted] We are sorry to hear that you feel that this hotel does not meet your expectationsWhile placing your request, you agreed to accept any or higher star hotel within the area(s) you selectedYour hotel does have a star rating We do feel that this hotel is properly rated through our system, and we are unable to offer any refund or compensation at this timeHowever, if you experience problems while at this hotel, please contact the hotel's front desk and provide them an opportunity to assist youIf the front desk is unable to assist, please contact our Customer Service department for further assistance I know you expect a different answer; however, there are no other options that I can offer because of the restrictions Sincerely, [redacted] Executive Offices

: Dear [redacted] Thank you for taking the time to contact us regarding your rental car reservation with [redacted] for Trip Number [redacted] I am writing to let you know that we have received your Revdex.com concern in our Executive Offices.We understand that you would like to cancel this reservation for a refund.We thank you for your patience while we research this booking for youWe currently making attempts to resolve this issue for youWe hope to be in contact with you in to business days with a resolutionWe appreciate your patience while we continue to work to resolve your issue.Sincerely,Jenn H***Executive Offices

Thank you for taking the time to contact us regarding your reservation at the [redacted] for Trip Number [redacted] I am writing to let you know that we received your Revdex.com concern in our Executive Offices I understand that the hotel agreed to cancel your reservationI have reviewed your case with [redacted] - General Manager and he confirmed that he offered free cancellationDue to this, we have processed the same in our end Your $refund will be processed by our system back to your bank within business day; however, since bank processing time varies, kindly check with them if you do not see the refund in your account within the next few days Thank you for your patience while I resolved your issue, and I hope you find this information helpful Sincerely, [redacted] Executive Offices

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond I am sorry that the consumer was unaware that he/she had selected and authorized the purchase of a non-refundable reservation On each consumers’ contract page (including the contract page in question), we clearly and conspicuously place the following disclosure regarding this issue labeled under Important Information Important Information · If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requested · Rooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedPriceline rental cars are non-refundable, non-transferable and non-changeable even if the reservation is not used Attached hereto is a copy of the consumer’s initialed contract page authorizing the non-refundable, non-changeable, terms and conditions of his purchase I appreciate the opportunity to clarify Sincerely, [redacted] Priceline.com This checkout page for trip number [redacted] was submitted on 2015-07-14:34: Please Review Your Request Star Upscale Hotel, [redacted] Area Which hotel will I get? CheDate: Thursday, December 3, Check-Out Date: Sunday, December 6, Region [redacted] City Area: [redacted] CheTime: Varies by hotelGuaranteed late night arrival if needed Check-Out Time: Check-out times vary by hotel Room 1: [redacted] Number of Rooms: Guaranteed Amenities: Indoor or Outdoor Pool, Fitness Center, Guest Score 7/or Higher Number of Nights: Offer Price Per Room, Per Night: US$ Travel Insurance: US$ Subtotal: US$ Taxes and Service Fees: US$ Priceline Hotel Coupon: -US$ Total Charges*: US$ Have a coupon code? Apply Apply Coupon Remove Coupon This coupon is invalid or has expired *Prices are in US dollars We Recommend Trip Protection Life is uncertain...plan for the unexpected Get up to 100% Trip Cancellation and Trip Interruption Protection and much more View Details >> 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss or other specified events 24/ Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Yes! I'd like to purchase Trip Protection for USDper room, per nightTerms and Conditions No, thanksI prefer to travel without Trip Protection Important Information All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your PayPal account the total cost of your stay Rooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your PayPal account will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives [redacted] I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of CoverageI have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

HelloWe have reviewed the rejection and found that the info we provided to the customer was accurate and complete Thanks

Complaint: [redacted] I am rejecting this response because: I was not made aware as I was [redacted] this reservation that I would not actually be doing business with Priceline.Com, but with another party, [redacted] .Com, as stated in your responseAlso, it was not disclosed to me from Priceline.Com as I was [redacted] my reservation, and supplying Priceline.Com with my credit card information, that my personal credit card information would be shared with third parties such as [redacted] .Com and with the [redacted] directly This information was not included with my hotel confirmation that I received directly from you, Priceline.Com (the seller)., stating that the price for the room would be a total of $and not $as I was chargedThe Priceline.Com website stated that this room rate was for double occupancy, however, you failed to disclose that additional charges would apply for additional guests, and specifically what those charges would be Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:The solution offered by Priceline is completely unacceptable for several reasonsFirst, it misstates the factsUpon first arriving at the hotel, I informed the hotel staff that same night about my unhappiness with the condition of the room and hotel The hotel staff indicated that the hotel was fully booked and no accommodations could be provided As such, Priceline’s statement that I never raised any concerns is patently falseNext, this argument also misses the mark My complaint is not against the hotel but rather against Priceline It is Priceline that falsely advertised this hotel as a four stars and having certain amenities It is because of Priceline’s and misleading advertisement that I booked my stay It is through Priceline that I prepaid for my stay, not the hotel As such, it is beside the point as to whether or not the hotel is providing any type of compensation My complaint is against Priceline and its unfair and misleading practice Had I known the state of the hotel and that this hotel was subpar, I would have never booked my stay thereFurther, the amount offered is wholly insufficient to place rectify the situation We went to that hotel to celebrate my birthday Because of the state of the hotel, my husband and I were unable to enjoy out time there A mere $will not undo the wrong that we have endured As such, my demand remains a reasonable one: to render a complete refund given what took placeFinally, I am acutely aware that practices such as those committed by Priceline have significant legal consequences under [redacted] However, I am providing Priceline with the opportunity to remedy this situation informally, through this complaintI look forward to hearing from you Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I will accept this offer, though with reservation, as the [redacted] agent was the one who insisted that the driver, [redacted] accept this additional insurance Sincerely, [redacted]

From: me [redacted] ] Sent: Monday, September 05, 8:PM To: Revdex.com Subject: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint [redacted] Thanks for your quick responseI was contacted by priceline.com today September 5, and my vacation package issue has been resolvedI couldn't have gotten better and faster assistanceThanksThis claim can be closedI accept the company--priceline.com offer Thanks [redacted] ***r [redacted] / [redacted] Style Definitions */ / [redacted] Style Definitions */

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] While their response is misleading to how the issue was actually resolved, my goal of filing a complaint to make others aware of their deceit and questionable policies has been accomplished Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because from the pdf attached I made the reservation directly with PricelineI have never contacted or used [redacted] on this reservation Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:those terms are unacceptable and the reservation is three months out, the Hotel has no problem with this cancellation but has nothing to do with this third party Priceline who will not bend their rules Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: The hotel is saying I checked out early and that priceline owes me a refundI want my money back Sincerely, [redacted]

Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] for Trip Number [redacted] I am writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you are not happy with this policy and we really wish that we could give you the resolution that you are looking for [redacted] is within the [redacted] ( [redacted] area that you've selected during the request process and it is not possible to select the exact location of the hotel within the areaYour reservation is truly non-changeable, non-cancelable and non-refundable We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because:your website did not state anything about a deposit!!! So for you all to completely reject a refund is not right!!! This situation has put me in great distress!!!! I do not think I should be penalize for something I did not know and I tried to rectify the issue with you all immediately!!!! I did not use your services and I should be refunded due to you all not being specific in the contract!!! How can you all just take money and knowing the person had not used the services!!! Sincerely, [redacted]

HelloPlease see the response below we have sent to our customer regarding this rejectionDear Ms***, I am writing you today regarding your hotel reservation at the [redacted] We received notification that you have rejected our response to the Revdex.comWe reviewed your issue again and we have decided to make a one-time exception to cover the cost of the reservation if you want to cancel your purchaseKindly reply to this email or call us back as soon as possible at ###-###-#### should you wish to proceed with the cancellation so we can process your full refundThe Executive Office hours are 9:a.mto 8:p.mEastern Time, Monday through SundayYou will need to enter your Trip number, which is [redacted] when you contact usPlease note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the United States or CanadaOnce cancelled, your refund will be processed through our system within one business dayHowever, you may bank post the refund to your account after a couple of business daysIn addition, we have shared your feedback about our area mapping to the appropriate teamFor future reference, we suggest that you book through the service the allows you to choose the specific hotel during booking, or review the area map carefully if you decide to book through the service again where the hotel is revealed after purchaseThis will ensure that you receive a hotel that meets your specific geographic needsWe look forward to hear from youSincerely, Nico T [redacted] Executive Offices

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond As noted on the consumer’s contract page attached hereto, the consumer selected a Published Price rental car reservation with Sixth where payment is due upon pick up directly with the rental car company The consumer/Bureau may contact SIXT directly for any assistance related to this matter [redacted] Rent a Car Phone number: [redacted] Rent a Car confirmation number: [redacted] Once again, thank you for getting in touch about this matter Sincerely, [redacted] Priceline.com This checkout page for trip number [redacted] was submitted on 2015-06-23:07: Previous Page / Your Booking Details auto ac Unlimited Mileage Premium Car - [redacted] or similar† make / model not guaranteed Pi/ Drop-off: [redacted] PiDate & Time: Thursday, July 02, - 8:PM - Hours of operation Hours Of Operation for PiLocation Opening time Closing time 5:30AM 1:00AM [x] close window Drop-off Date & Time: Monday, July 06, - 9:PM - Hours of operation Hours Of Operation for Drop-Off Location Opening time Closing time 5:30AM 1:00AM [x] close window Rental Car Company: On Airport Pay at PiFree Cancellation Add Child Seats and Special Requests (Optional) You can request any of the options belowThese requests cannot be guaranteed and additional fees may applyContact the rental car company to confirm availability Child Seats Infant Child SeatFor infants less than one year and under lbs Toddler Child SeatForward facing for children weighing 20-pounds up to inches in height Booster SeatFor children weighing to lbs Special Requests Left Hand Handicap Control Right Hand Handicap Control Navigational System Ski Rack Add Collision Damage Coverage Get Collision Damage protection now! Purchasing at time of booking is almost always less expensive than waiting to purchase coverage at the counterSee additional information · $35,in Primary Coverage so you won't need to file a claim with your regular insurance · Includes cost of repairs for collision or damage to a rental car · Allows for cancellation with 100% refund up until requested pickup time Yes, I'd like to purchase collision damage coverage for $per day[redacted] *For customers with a New York State billing address the fee will be $per day No thanksI prefer to decline coverage Summary of Rental Car Charges An estimate of your rental car reservation is shown below Prices may vary depending on special requests and items purchased at the counter (PCAR|4|R|N ATL|ATL|191.85) Daily Rate: $(x $ ) Taxes and Fees: $ Total Amount Due at Pick-Up: Prices are in US dollars $Pay at Pi Additional payment required for special equipment Collision Damage Coverage Amount Due Now: $(x $11.00) Due todayCollision Damage Coverage will be charged in USD Taxes and Fees Here is a breakdown of the estimated taxes, fees, and surcharges that apply to your reservation when you piyour rental car: VAT $ Energy surcharge $ Customer Facility Charge $ Vehicle license fee $ Concession Recovery Fee $ Total Taxes, Fees and Surcharges $ Prices are in US dollars [x] close window Driver Information - Must match photo ID The driver may need to provide a credit card at the rental counterPlease review the acceptable forms of payment for this car rental to determine the specific requirement [redacted] Under 25? Apply Other Promo/Discount Codes (Optional) Corporate Discounts or Special Rates Please enter any special rates or promotional codes that you would like to apply to this rental car reservationBe sure to confirm that these discounts have been applied when you pick up your rental car Corporate Discount Close Flight Information (Optional) This will be used by the rental car company to monitor flight delays What Airline are you Flying? -- choose -- Your Flight Number: Important Information Once you've reviewed your information above, please review the following rules regarding rental cars issued through priceline.com: · If you purchase collision damage coverage with this rental car reservation, you will be charged now for the coverageCancellations with 100% refund will be permitted for Collision Damage Coverage until your scheduled pitime · Payment for this reservation is due when the car is returned and will be charged by [redacted] Rent a Car · Additional charges may apply at the counter if you pick up or drop off the car at a different date, time, or location than you requested for your reservation · Only the driver will be able to pick up this rental car at the counterAn additional driver can be added at the counter for a fee payable directly to the rental car company · Additional charges may apply for drivers under the age of · [redacted] Rent a Car will charge the driver at the rental counter for optional items you add to your reservation, including any child seats or special requests such as pre-paid fuel · The driver will be required to present a valid driver's license and a valid credit card in his/her name at the counter for the refundable security depositRental car companies may have different requirements for customers who will only have a debit card at the time of pick-upFor more specific information or to determine whether a debit card deposit is allowed, please review acceptable payment options in the partner's policy informationPre-paid cards or cash will not be accepted for the security deposit · Your car will be reserved for unlimited mileage, but some car companies have additional restrictions regarding mileagePlease refer to [redacted] Rent a Car's specific policy · Please see location specific rental policy and rules information [x] close window I agree to Booking Conditions, [redacted] Rental Policy and Rules, and Terms and Conditions by booking this car

We have contacted the customer regarding this complaint