Stahl Construction Company

Dear Ms [redacted] Thank you for contacting us regarding your reservation at the Best Western plus San Pedro Hotel & Suites booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concerns in our Executive OfficesWe understand you feel you were billed more than you agreed to when booking your reservation and are unhappy that the hotel could not locate you reservation upon arrival We reviewed the reservation in our system and confirmed that prior to purchase, we disclosed the amount of $plus taxes and fees of $Your total price was $The hotel confirmed that you checked in after 2:AM on July Please accept our sincere apologies for your experienceA separate email was sent that contains a coupon to be used on a future priceline.com Hotel Express DealThe coupon will provide a discount of 5% on your next reservationThe email will contain instructions on how to redeem this coupon, so please follow the instructions carefullyWe are sorry for any inconvenience; however, we are unable to offer a refund back to your account as requested I know you expect a different answer; however, there are no other options that I can offer because of the restrictions Sincerely, Teddi C [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because:I know the package I picked and that was not because I don't travel at night and I picked the early morning flight so I go and pick up my son from school and spend the day with him if nothing can't be done I just want back a full refund If you look at the car rental section that they send to you it say that I am returning the car on Monday when my flight say I am leaving Sunday and if I am reaching Saturday morning why does the hotel say nights they change my flight time I book with Priceline everytime ever since my son is away at school but this is my last time Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:This is a flat out LIEThe charges were FINALLY released LATE afternoon on the 26TH b/c I had to call into your customer service line, be lied to by one customer service rep, demand to speak to a manager - a very rude manager who FINALLY called my bank on 3-way to get them to take the charges off I have no idea how you can tell someone their card is rejected, then CHARGE them SIX times with NO reservation, then have your customer service reps LIE to them about how you have to wait days to get the money back I had to be really ugly on the phone just to get MY money back, which is very sad TERRIBLE business practices from your company!!!!! This caused me so much stress on top of having to go to a funeral on Saturday Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I replied to this message Priceline Trip Number: [redacted] Email - [redacted] Sincerely, [redacted]

We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionWe reviewed your reservation and verified that the hotel has an average guest rating of This rating is based on actual reviews from customers who have booked on our site and stayed at the hotelWe assess each property on many different criteria, including cleanliness, guest satisfaction, decor, etcOur hotel ratings are actually stricter than other national rating companies and we are confident that the hotel will work to exceed their expectationsWe also verified that the [redacted] l is rated consistently as a star property [redacted] - stars | [redacted] - stars | [redacted] - stars | We are sorry that we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com

Complaint: [redacted] I am rejecting this response because: We have been waiting a resolution from Priceline for two weeks, no similar/comparative resolution has been provided during this two weeks Few days before our trip, we contacted them, still no update from PricelineThen we decided to re-book our accommodation to ensure we have a place to stay We purchased and paid to Priceline for a recommendation they cannot provideAnd we were forced to cancel our booking because we don't want have our vacation messed up due to their unresponsiveness Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me hank you for looking into this, and thank you for the upgrade refund Below I have included a screen shot of the only Premium King room listed for the [redacted] on Priceline's website, which is the room I bookedYou will see it clearly states that it is a river-view room, twiceI write you, not to continue to complain, but I spoke with another Priceline customer who had an experience with the same false-advertisement and I would like to make Priceline aware of this so that it can be corrected Sincerely, [redacted]

Roman Our records indicate that this reservation has been canceled and a refund of $was issued

Complaint: [redacted] I am rejecting this response because:Priceline lied about the hotel room availability: it was communicated to me, Priceline, checked the hotel directly and was unable to find available room/rooms, but when I checked myself, I confirmed their lie, also sent Priceline a screenshot as a proofPriceline initially reserved my "bedrooms requested" as one king (confirmed by the hotel on August 21st)This shows failure in their operation managementIt was too late to solve the issue with Priceline's desired option (the cheapest)So they decided to let me choose between a convenient option to them, or deal with itIt was communicated with Priceline that an option was available (reserve another room), they simply rejected with no reasonThere should be some type of consequences to such lack of honesty and poor costumer serviceThey should pay for ruining my vacationI am requesting some sort of refund as a compensation Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Toilet seat was Never Changed (Please view all pictures) [redacted] ***s from Corporate Priceline Executive Offices received this information and did not resolve.· Guaranteed star hotel.· room - toilet seat had yellow ring on inside of toilet and chipped paint which works great in collecting feces and pee Toilet seats are $and was never replaced We stayed their nights unacceptable Used the other rooms bathroom and [redacted] to use bathroom (Please view all pictures).· room's bathroom was used for both rooms Other room was constantly bothered to use their bathroom Both rooms were suppose to have their own privacy · Both rooms missing: various towels, ice bucket liners and all Pillow cases (which showed us the stains on the pillow cases (stained).· Based off of Priceline criteria: Cleanliness, guest satisfaction, and décor were all Failed (details below).· Rm [redacted] had a weird wet smell when we entered it, probably mold.· Priceline was informed on day1, day and after the trip all by chat We got the missing items ourselves and Priceline never did resolve the toilet issue, which was a huge problemA full refund needs to be given Details: ( All levels of Pricelines criteria was a Fail)Cleanliness -toilet seat had yellow ring on inside of toilet and chipped paint which works great in collecting feces and pee Toilet seats are $and was never replaced We stayed their nights unacceptable Used the other room bathroom and [redacted] to use bathroom (Please view all pictures).Guest Satisfaction - We retrieved the towels, and liners on our own by going downstairs and the staff person seemed annoyed after the 2nd visit of us telling him of missing items, pillow cases, towels and bucket liners (Fail).Décor - Bedroom had a weird wet smell when we entered the room (probably mold) and in both rooms the pillow cases were missing so we saw the stains on the pillows gross, both rooms bucket liners missing, both room various towels missing and lets not forget the Nasty paint chipped pee ring toilet that has collected God only knows how many germs and feces in of the rooms (Fail) We were GUARANTEED a star hotel Using the bathroom is an amenity that a star would have Having to share your bathroom with another room is also a FAIL All of this was told to you through the various chats during and after the vacation Again, nothing done on your part (priceline) We got the missing items ourselves by going downstairs and retrieving them I spent a good amount of time on the chat trying to resolve issue on first day, 2nd day and after the trip, which neither the hotel nor priceline fixed Never switched us rooms or Changed the toilet seat Very unacceptable Again, bathroom for rooms and also trips to [redacted] to use restroom is ridiculous Pictures were taken Please view all pictures Would you sit there? During our Vacation I had to deal with this and even now Still dealing with this I've used priceline before and have never been as disappointed as I am now Very disappointed Please help resolve Sincerely, [redacted] ***

[redacted] Thank you for taking the time to contact us regarding your [redacted] reservation for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe apologize for the difficulty you encounteredWe understand you are requesting for a refund/compensation because your flight has been delayed and canceledWe reviewed your reservation and verified [redacted] was able to send you a letter with a resolution at [redacted] We hope you find this information helpfulSincerely, [redacted] Executive Offices

We called the customer directly and came to a resolutionThe customer was offered cancellation for full refund of $88.97.Sincerely,Executive Office

Complaint: [redacted] I am rejecting this response because:Lucky for me, [redacted] did the right thing and provided me with the refund for the upgrade fee that we never were informed of verbally, and it was slipped in unbeknownst to us at the counter prior to signing a rental agreement.I do not plan on ever doing business with Priceline againYour price negotiator is a joke - it holds no water when you actually need it to work in your favorThis is sad to me because I have always enjoyed Priceline and the deals I was able to obtain in the pastI plan to warn those I know to be wary, since this is the first time I've had an issue and Priceline was completely useless as a broker and customer service agentI realize I'm one fish in a very big pond, and that this probably won't matter much to the corporate executivesHowever, as I told [redacted] what is sad is that I see companies like [redacted] thriving and it is because I KNOW if I have an issue with one of their products, they will resolve it - no questions askedTherefore, I am very loyal to themThe same applies with other companies I routinely shop fromHow many hours of everybody's time went into resolving this little complaint? [redacted] Priceline, mine and my husbandSo ridiculous - we could have all saved each other a lot of pain and hardship and truthfully a broken seller/buyer relationship now.After this transaction I don't see any value in Priceline's serviceThey aren't there when you need themAnd yes, we signed the rental agreementYou have made it clear that is really all you will hear with respect to this rental car discrepancyI understand you need to protect your bottom line and worry about precedent, but again, as I told [redacted] - at what point does your customer service team ask themselves, "WowThis customer is really not letting go of this issue, perhaps they are telling the truth?" Did I every have any disputes with all of the other transactions I've conducted with Priceline in the past? Did my husband? Nope.We are honest people, as I indicated before, if we EVER had agreed to the charges I would not be disputing thisThe upgrade was slipped into our agreement without our consent or knowledge periodAnd suddenly we were charged twice what we were expecting and we are supposed to be content knowing simply because we signed the rental agreementI will be thoroughly reviewing my rental agreements in the future, holding up the line to review every damn word, all of the fine print, and asking the agent multiple times if any upgrades are being slipped into the agreement without my knowledgeThank you for making me that irritating, paranoid customerIt is due to your complete reluctance to use a little empathy and do the right thing Sincerely, [redacted]

Dear [redacted] Thank you for taking the tim to contact us regarding your hotel reservation at the Princes Square Hotel for Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you have issues with this hotel reservation We see that your issue has already been resolved by one of our Customer Relations representativesYou opted to keep the reservation for a 20% refundA refund request for 1,CNY (20% of the total cost of this reservation) was submitted to our management team for reviewThis process can take up to daysOnce the refund is approved, we will issue a refund to your bank within one business dayYour bank will then post it to your accountThe bank processing time varies so please check with them if you do not see it in your account within a few days Should you require additional assistance with your Priceline Hotel Reservation, please feel free to reply to this e-mail We apologize for the inconvenience and I hope you find my reply helpful Sincerely, Jenn H [redacted] Executive Offices

Please see the response below that we have sent to our customer ThanksDear Ms***, Thank you for contacting us regarding your hotel reservations for Trip Numbers [redacted] and [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe apologize for the difficulty you encounteredWe understand you are requesting for a refund of your reservation at the [redacted] because the hotel has a casinoWe reviewed your request and confirmed your reservation was booked at a hotel with a casino because it was one of the guaranteed amenities you selected prior to purchaseWe reviewed your request and confirmed your reservation with Trip Number [redacted] was canceled for a full refund of USD on November 23, The refund was processed through our system within one business day; however, bank processing time varies, so please check with them if you don't see the refund in your account within a few business daysFurthermore, We understand you are requesting for a refund of your reservation at the [redacted] because your 12% hotel coupon with coupon code, [redacted] cannot be applied to your reservationWe also understand you have concerns regarding your Priceline Rewards [redacted] pointsFor concerns regarding your Priceline rewards [redacted] points, kindly call [redacted] customer service at ###-###-#### or send them an email at [redacted] [redacted] customer service, will be able to give you all of this information in greater detailRegarding your hotel coupon, it can only be successfully applied to Name Your Own Price and Express Deal Hotel reservationsKindly review the rules and restrictions that apply to your couponWe reviewed your reservation further and confirmed your reservation cannot be changed, canceled or refundedAs a one-time exception to the cancel policy, we can cancel this request for a full refund of USD as long as it is any time before January 6, Kindly reply to this email, if you wish to proceed with the cancellationWe hope to hear from you soonSincerely, Junko A [redacted] Executive Offices

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respondAttached hereto is a copy of the consumer’s initialed contract page authorizing the terms and conditions of the purchase, including the piand drop off locationOur record indicates that the reservation was cancelled by the consumer, and a refund in the amount of USD will be issued for the rental car purchase, which equates to a refund of the original purchase price minus a cancellation penalty of USD Sincerely, [redacted] Priceline.com This checkout page for trip number [redacted] was submitted on 2015-04-09:14: · · · AUTO · AC Unlimited Mileage Standard Car with Unlimited Mileage Pick-up: [redacted] ***) [redacted] Drop-off: [redacted] ***) [redacted] PiDate & Time: Thursday, May 21, 2015, 06:PM Drop-off Date & Time: Saturday, May 30, 2015, 11:AM Rental Car Company: Total Charges Days at: $/day Total:$ Summary of Charges Your Price Per Day: $(per day) Total Rental Days: Subtotal: $ Taxes and Fees: (details) $ Total Charges: $ Best Price Guaranteed Prices are in US dollars Driver Information First MI Last Driver's age at pickup under 25? Security Deposit: Please indicate what the driver will provide for the refundable deposit required at the rental counter: Credit Card Debit Card The debit card presented at the counter must be in the primary driver's nameAny funds used for the deposit cannot be accessed until after the car is returnedThe amount required depends upon car type, rental period, and optional items For customers who use a debit card, some partners may require proof of round trip travelWill you have proof of round trip travel, or are you a local renter? Proof of round trip travel Local renter The credit card presented at the counter must be in the primary driver's nameThe amount of credit required depends upon car type, rental period, and optional items Traveling with a child or infant? Add a child seat Add Child Car Seats (Optional) You can request any of the child seat options belowThese requests cannot be guaranteed and additional fees may apply at the counterContact the rental car company to confirm availability Infant Child Seat For infants less than one year and under lbs Toddler Child Seat Forward facing for children weighing 20-pounds up to inches in height Booster Seat For children weighing to lbs Flight Information (optional) This will be used by the rental car company to monitor flight delays What Airline are you Flying? Your Flight Number: Don't Forget Collision Damage Coverage! Collision Damage Coverage will be offered immediately after purchaseBe sure to add coverage to enjoy these valuable benefits: · Provides Primary Coverage · Includes cost of repairs · Cancel with 100% refund Important Information Once you've reviewed your information above, please review the following rules regarding rental cars issued through priceline.com: · Rental cars are non-refundable, non-transferable and non-changeable even if the reservation is not used · If your offer is accepted, we will immediately lock in your reservation and charge your form of paymentIf your offer is not accepted, you will not be charged · Additional charges may apply at the counter if you pick up or drop off the car at a different date, time, or location than you requested for your reservation · Your offer price does not include vehicle liability, collision or personal accident coverage for your rental carYou should determine if you have insurance coverage prior to pick-up · The rental partner will charge the driver at the rental counter for optional items you add to your reservation, including any child seats or special requests · Only the driver will be able to pick up the rental car at the counter and must present a valid driver's license in his/her nameAn additional driver can be added at the counter for a fee payable directly to the rental car company · The driver will be required to present a valid credit or debit card in his/her name for the refundable security deposit · The amount for the refundable security deposit required at the rental counter depends upon the car type, rental period, and optional itemsPre-paid cards or cash will not be accepted for the security depositIf the driver provides a credit card for the security deposit, the security deposit will be released back onto the card once the vehicle is returnedIf the driver provides a debit card for the security deposit, proof of round trip airline travel may be required and any funds used for the deposit cannot be accessed until after the car is returned [redacted] I have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

Dear [redacted] Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] And Golf Resort for Trip Number [redacted] I am writing to let you know that we have received your Revdex.com concern in our Executive Offices.We understand that you have issues with this hotel reservation.We thank you for your patience while we research this booking for youWe are currently making attempts to resolve this issue for youWe hope to be in contact with you in to business days with a resolutionWe appreciate your patience while we continue to work to resolve your issue.Sincerely, [redacted] Executive Offices

HiPlease see our response to the customer below Thanks [redacted] *** Thank you for taking the time to contact us regarding your rental car reservation with [redacted] Corporation for Trip Number [redacted] I am writing to let you know that we have received your Better Business Bureau concern in our Executive OfficesWe understand that you have issues with this rental car reservationWe apologize for the confusionOur records show that the rate you purchased is non-changeable, non-cancelable and non-refundable even if the reservation is not usedIf the driver provides a bank debit card for the security deposit, it cannot be used as creditThe use of a debit card may also require proof of round trip airline travel and any funds used for the deposit cannot be accessed until after the car is returnedThis information was presented to you prior to purchase when you were asked to review your reservation, including the terms associated with cancellations or changesWhen you purchased your reservation, you agreed to those terms Despite of the restrictions, as a one-time exception, we have canceled this reservation and your refund has been processedA refund for $was issued on February 15, We will issue a refund to your bank within one business dayYour bank will then post it to your accountThe bank processing time varies so please check with them if you do not see it in your account within a few daysI hope you find this information helpful and we thank you for your timeSincerely, [redacted]

Please close this case due to the customer's inability to provide a valid rejection Thanks

Complaint: [redacted] I am rejecting this response because: This was a error on their website which booked the wrong areaI had already booked a hotel in Miami Beach for 8/26/before a cruise I am takingSo I was looking in the same area again to get another hotel after my cruise and it booked in Hollywood FlThey need to fix this asap either with a credit on my account so I can re-book the correct area or refund me Sincerely, [redacted] ***