Stahl Construction Company

Dear [redacted] ***Thank you for taking the time to contact us regarding your [redacted] Car Rental reservation for Trip Number [redacted] We are writing to let you know that we received your email in our Executive Offices.We understand you are requesting for a refund of the difference because you have a copy of the rental receipt showing a lower rate on the rental car company's website for your reservation with confirmation number, [redacted] We received a copy of your itinerary and a copy of your rental receipt through [redacted] Car Rental's websiteWe negotiate rates with our partners, which allow our customers to receive significant savingsYou saved USD or 73.77% off the rental car company's published rateYou would not have received these savings if you booked your reservation through the rental car company or on another website at the rental car company's published rateWe apologize, we will be unable to issue a refund of the difference in rates.We hope you find this information helpful and thank you for your time.Sincerely,Junko A***Executive Offices

[redacted] We are contacting you today regarding your reservation at the S [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you did not intend on booking the reservation and you would like to be refunded We checked our records and verified that your previous requests were not accepted because we were unable to find a hotel willing to accept your offer priceWe also contacted the hotel and they advised that both rooms on the reservation were used The reservation that you purchased is truly restricted which is non-cancelable and non-refundableThis information was provided on the contract page that you reviewed and initialed prior to bookingWe apologize; however, we are unable to refund your reservation We apologize for the inconvenience and thank you for your time Sincerely, [redacted] Executive Offices

The customer has been refunded in full Sincerely,Executive Offices

Complaint: [redacted] I am rejecting this response because: when booking on priceline express deals or with hotwire, you are booking with star ratings and areas of where you want to stay We do not know the hotel until we book it and pay for itThe check in and check out dates, number of rooms, star rating, and room type was identical In order to find out the hotel name, I would have had to book and pay for the room Your best price guarantee states ,express deal, if you find a better deal, you will refund the difference And I have done that in the same booking way that Priceline deals If we have to pay on another website to find out if it is the exact same deal, it is misleading the consumers Sincerely, [redacted] ***

Thank you for taking the time to contact us regarding your reservation at the [redacted] - The Court for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive Offices We apologize for the difficulty you encounteredWe understand you are requesting for a refund of your reservation because you have read bad reviews for your hotelWe reviewed your reservation and verified it was canceled as a one-time exception to the cancel policyA full refund of USD was issued on May 2, The refund was processed through our system within one business day; however, bank processing time varies, so please check with them if you don't see the refund in your account within a few business days Thank you for your time and we hope you find this information helpful Sincerely, [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: As a Revdex.com Accredited business, I expect to receive customer service that assists with resolving my dispute; I understand that I initialled the contract agreement, however upon realizing the dates were incorrect, I feel that failure to allow customer's to make corrections is not only misrepresentation, but also unethical Due to Priceline.com negligence, I was forced to make another reservation through another company as the dates of the Priceline reservation were incorrect Priceline has not offered to resolve my dispute amicably, despite my attempts to correct the reservation date It is unfair practice to charge consumer's for services not rendered Per my conversation with [redacted] rental, this reservation was never provided I will be escalating this matter to the [redacted] The Comptroller of the Currency, as well as the Consumer Financial Protection Bureau Sincerely, [redacted]

We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you are requesting for a refund of the unused night of your reservation as you were not happy that your Best Price Guarantee claim was not honoredOur apologies for the inconvenience; however, before we can process a refund for a Best Price Guarantee claim, several conditions has to be meetOne of the conditions is that the lower price, including taxes and fees, must be available to the general public for booking on a websiteWe reviewed your record and found that the lower rate you found is for [redacted] members only, and not for the general publicRegarding your request for a refund, as stipulated on you contract, “you are not allowed to change or cancel your reservationIf you cancel your room, you will still be charged for the full reservation amount.” We are able to get a good price on this type of booking but in turn your reservation does have restrictions and those restrictions are upheld by the hotel as wellIn the future, you may consider purchasing one of our less restricted reservations as they provide more options for changesFor your reference, a copy of your contract page was sent via a separate emailWe are sorry we did not provide you the answers you were looking for and we thank you for your timeSincerely, Executive Offices

Complaint: [redacted] I am rejecting this response because: [redacted] o (the latest representative of Priceline) merely repeated the prior Priceline representative's comments There was no additional evaluation of my complaint, just the use of the copy/paste function with a computer mouse.At this point I only have one question: Why isn't my review of the [redacted] on Priceline's website? I completed my review as a "Verified Hotel Guest" after I returned from my tripThe review should have appeared on Priceline's website under the reviews for the [redacted] Where is it, Priceline? Sincerely, [redacted] s

[redacted] Thank you for taking the time to contact us regarding your hotel reservation at the Lexington Inn And [redacted] for Trip Number [redacted] I am writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you have issues with this hotel reservation Our records show that the rate you purchased is non-changeable, non-cancelable and non-refundableThe hotel name is revealed after purchaseAll rooms will accommodate up to peopleAny Special requests should be requested through your confirmed hotel and cannot be guaranteed by PricelineThis information was presented to you prior to purchase when you were asked to review your reservation, including the terms associated with cancellations or changesWhen you purchased your reservation, you agreed to those terms In addition, the hotel you will receive will include the following amenity: No Smoking Rooms/Facilities This means that the hotel you will receive will have a non-smoking roomHowever, this does not guarantee that the room you will receive will be a 2-bed, non-smoking room Once your reservation is confirmed, you still need to request a non-smoking room with beds directly at the hotel and this is not guaranteed as this is at the hotel's discretionThis also depends upon availability and the hotel may charge an additional fee for the request We are unable to change any part of this reservationFor your reference, a copy of the contract page has been sent in a separate e-mailThe contract page disclosed the terms and conditions of your reservation However, as a one-time exception, we can cancel this reservation for you to book a 2-bed, non-smoking hotel room reservationShould you wish to cancel this reservation, please respond to this email before March 17, Cancellation or refund will not be available after this date I hope you find this information helpful and we thank you for your time Sincerely, [redacted] Executive Offices

Upon review of the inquiry, we spoke with [redacted] - Guest Relations Manager at the property and we are currently making attempts to resolve this issueWe thank you for your patience while we continue to work to resolve this matter and will provide you with an update once we receive additional information from the hotel, which may take - business days Sincerely, [redacted] Priceline.com

Complaint: [redacted] We have had so many issues with Priceline and spent so much time getting this resolved that I prefer to wait until we have completed the return trip to mark this complaint complete The return trip is Jun Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:I wasted a lot of time on the phone checking facts about the hotel Priceline.com should have verified the information prior advertising free parking and poolI believe, "Dinner on us" ($gift card) is appropriate in this situation Sincerely, [redacted]

HiPlease see the response that we sent to the customerThanks [redacted] Thank you for taking the time to contact us regarding your reservation at the Extended [redacted] - Columbus [redacted] s for Trip Number [redacted] *I am writing to let you know that we received your Revdex.com concern in our Executive OfficesI understand that you felt the star rating assigned to your hotel was not accurate because it was not on the list of hotels you found prior bookingI apologize for the confusionThe hotel chains listed in the Star Level descriptions are for example only and do not necessarily reflect hotels that participate in the priceline programPlease keep in mind that not all properties under a single chain will hold the same star level ratingWhile we may offer the name of a hotel chain as an example for a specific star rating, individual properties within that chain may actually have a higher or lower star rating based on the actual quality of that propertyOur records indicate that you requested a reservation in a hotel with a star rating of at least and we were able to fulfill this request by providing you the Extended Stay America - Columbus - Polaris, which we rated as a Star level propertyAlso, as for your concern with the swimming pool, please know that we have disclosed on your contract page that you will get a hotel that has either an indoor or outdoor pool Under circumstances, your reservation should be non-refundable; however, since we value your business, we decided to make a one-time exception and refund your booking in full Your $refund will be processed by our system back to your bank within business day; however, since bank processing time varies, kindly check with them if you do not see the refund in your account within a few daysThank you for your patience while I resolved your issue, and I hope you find this information helpfulSincerely, [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: The room I purchased was advertised as sleeping guestsI've attached a file showing the room I booked, but on a different nightPriceline clearly misleads consumers Sincerely, [redacted]

From: [redacted] Sent: Wednesday, July 06, 1:PMTo: [email protected]: Complaint [redacted] Good afternoon,Priceline has informed me that they will meet my requestIf there is anything else I need to do to close the complaint, please let me know.Thanks,Sent from my iPhone

I understand that you would like to get a refund for this ticketWe have reviewed your reservation and based on the contract page, you agreed that the flight will be leaving between 6am to 2pmSince the flight given at 8:35am did not work for you we offered to cancel the reservation with a fee of $but you did not agree to cancelSince the ticket has been used we will not be able to provide you a refund We apologize that your request was not resolved to your satisfaction, however, the matter was given every consideration and we are unable to provide the resolution requestedSincerely,Executive Offices

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me as long as PL is offering a FULL refund to be issued in a timely manner Sincerely, [redacted] ***

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond The consumer selected Priceline's Express Deals service for a hotel located anywhere in the shaded area labeled ***, and received accommodations at the [redacted] ***, located at [redacted] We are sorry that the consumer is not satisfied with the location of his/her accommodations at the [redacted] ***We have confirmed that [redacted] is clearly located in the shaded area of the mapping guidelines for the area labeled *** Consumers who prefer to stay in a particular location or particular property have the option to visit our Published Price service, and choose his/her preferred hotel and location from a list of competitive prices across a wide range of hotels We are sorry that the consumer’s selected purchase is non-refundable and non-changeable, and we are unable to assist with a refundWe appreciate the opportunity to clarify Sincerely, [redacted] priceline.com Express Deals 2-Star hotel in the [redacted] Area Your room: Queen Beds - Nonsmoking Room - Free Internet, Mini Fridge, Microwave Amenities: Pet Friendly, Free Parking, Internet, Free Breakfast, Swimming Pool, BEDDING Guest Score: 7+ Check In: Sat, Jun 20, Check Out: Sun, Jun 21, Rooms: room for night Room Rate: $per room/night Taxes & Fees: $ Room Total: $ Have a promo code? Guest Info (Room 1) Carmen Billing Info [redacted] Credit Card Info XXXXXXXXXXXXXXXX Expiration Date and Security Code IMPORTANT INFO PAGE View taxes, f ees & cancellation policy ? Guest name and billing name are the same Sign in for faster checkout! United States Send me email deals continue T axes and Fees Amount: $ Prices are in USD Cancel Policy This rate cannot be cancelled, changed or transferred Refunds are not allowed About Taxes and Fees Important Information Terms & Conditions Privacy Policy TERMS AND CONDITIONS PAGE We want you to love your hotelSo please read this important stuff All rooms will accommodate up to peopleSpecial requests (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed by Priceline Reservation is guaranteed for arrival on the confirmed che date onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund The hotel that is booked may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this request The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives If your request is accepted, Priceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your request is not accepted, your credit card will not be chargedPrices are not guaranteed until purchase is complete I have read, accept, and agree to abide by priceline.com's terms and conditions and privacy policy Initial Here to Accept **

Complaint: [redacted] I am rejecting this response because:Your response is more proof of how deliberately vague and misleading your advertising isWhat you are claiming is not what foks are seeingAttached is the FIRST SEARCH RESULT when you do a google search for PRICELINE PRICE MATCH GUARANTEEThis is where I found it and why I purchased my ticket through PricelioneAnd what it states in big, bold letters is:WE GUARANTEE THE LOWEST PRICE ON EVERYTHING YOU BOOKFind a lower price, we'll refund you 100% of the difference.Book an Express Deal, we'll refund you 200% of the difference.GUARANTEED.This is not true since and the purpose of my complaintWhat is left out is THE MOST IMPORTANT PART is missing from this big bold claim, which is buried at the bottom in the intentionally vague statement: Contact us within hours to initiate your claimOther airlines plainly state the betst price offers MUST BE made within hoursYour claim is intentionally vague and misleading Sincerely, [redacted] ***

We expect to have additional information concerning the refund status and will communicate this information with the consumer shortlyWe thank you for your patience while this matter is under review for a refund