Stahl Construction Company

Our records indicate that a cancellation and refund was issued as a one-time exception

Complaint: I am rejecting this response because: I have attempted to contact [redacted] Airways at (312)843-but every time I try their offices are closedTheir hours are am to 3pmI last tried on 7/28/at 2:09pm and their automated message stated they were already closed for the dayI have the phone records detailing thisAlso ,it is now greater than weeks (actually days) since I originally contacted Priceline for the refund on June 3rdObviously , the executive offices are disregarding their original verbal agreement of to weeks for a refund and now are not honoring their to weeks for a refundI really am upset that they can continually delay the refund by repetitively stating it can take up to weeks when that time frame has already been exceeded It is shamefulHopefully with the Revdex.com and some other interventions I will get a more respectable response Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:this incident is essential bait and switchPriceline advertises that the benefit of "naming your own price" is that you'll get bigger savingsStill, when bidding for this service that car model dictates the likelihood of you bid being acceptedI chose a mid-suv which is naturally more expensive to rent than a standard sedanI bid accordingly and appropriately for a mid-size SUVIf I were bidding for a standard sedan I would have bid considerable lower, and most likely (as I have happen in the past) would have the lower price accepted for the sedanIf this practice by ***, and the laissez faire approach of priceline after the fact is allowed to continue this practice will undoubtedly become a largest consumer fraud issueIn its current state, priceline is enabling car rental companies to charge higher fees for lower tier cars while advertising that the consumer is actually getting a bargain In short, I had a winning paid bid for a mid-size SUV, was told no SUV was available on day of delivery and told I would get a full-size sedan instead (which was a lie), and actually received a standard sedan (I overpaid for this rental)I reject this response as the formal email received from priceline relaying a message from [redacted] was not of a apologetic or reconciliatory tone but rather [redacted] will offer a minuscule credit "out of good will" completely abandoning responsibility and willful negligence of consumer law Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Priceline.com's instructions on it's website did not follow the protocol listed on their websiteI was not permitted to enter a bid on a hotel room on 11/2/as I had on 11/1/A contract should not have been automatically generatedIf my bids on the day before were entered by myself and rejected by Priceline.com, I should have been permitted to enter a bid on 11/2/Their process is deceitful Sincerely, [redacted]

Revdex.com, Inc We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionAccording to the consumer, priceline did not disclose prior to purchase that the hotel would charge the credit card directly for room and taxAttached hereto is a copy of the consumer’s contract page disclosing the following payment information: · Your credit card will be used to guarantee the reservationThe hotel will charge you directly for room and taxNo Deposit Will Be ChargedThe hotel reserves the right to authorize your credit card prior to check-in Additionally, the consumer states that he/she expected to pay $for the room however was charged $by the hotelWe have contacted the hotel and were advised that there were more than adults in the room, and therefore charged accordingly for the extra guest(s)The contract page discloses that the hotel will determine the final total We are sorry that we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com This checkout page for trip number [redacted] was submitted on 2015-02-20:19: [redacted] [redacted] Freebies: Hotel Freebies: Smart Deal — Free breakfast and free internet in room Check-In: Mon, Feb 23, Check-Out: Wed, Feb 25, Room Type: Queen Room with Two Queen Beds ~ Non~Smoking - Booked for double occupancy Non Refundable Cancellation Policy If cancelled up to day before the date of arrival, no fee will be charged If cancelled later or in case of no-show, percent of the first night will be charged Reservation Name (Age or Older) Enter the name of the person checking into the hotelThis person must present a valid photo ID and credit card at check-in Room First Name: Last Name: Use this name for all rooms Summary of Charges For many of our hotels, you're able to pay the hotel directly at the time of your stay rather than up-front at the time of [redacted] This new flexible feature is available at the hotel you have chosen x close "Pay When You Stay SM" room This is a "Pay When You Stay" roomThe hotel will bill you the amount shown below at the time of your hotel stay Room Cost: (details) avgper room, per night $ Rooms: Nights: Room Subtotal: $ Taxes: $ You Pay today: $ Total Charges: $ Payment will be made in local currency at the hotel Prices are in U.Sdollars The hotel will determine the final total Mandatory fee of is collected at the hotel I agree to the [redacted] Conditions, Terms and Conditions and Privacy Policy by [redacted] this room Important Information · Room Description: Queen Room With Two Queen Beds - Non-Smoking - Room Includes Cable Tv And Tea- And Coffee-Making Facilities · Rate Description: Special Rate · Hotel Freebies Details: Smart Deal — — Promotion Details — Negotiated Specials may be limited to certain dates and subject to availability Free breakfast and free internet in room Promotion Details Negotiated Specials may be limited to certain dates and subject to availability x close window · Cancel Policy: If cancelled up to day before the date of arrival, no fee will be chargedIf cancelled later or in case of no-show, percent of the first night will be charged · Additional Information About the Room You Selected: WiFi is available in all areas and is free of chargePets are allowedCharges may be applicableFree public parking is possible on site (reservation is not needed) · Important Information From The Hotel: You must show a valid photo ID and credit card upon check-inGuests are required to show a photo identification and credit card upon check-inPlease note that all Special Requests are subject to availability and additional charges may apply · All rooms are booked for double occupancy (i.eadults) and accommodations for more than two adults are not guaranteedAll children are welcomeAll children under years stay free of charge when using existing bedsAll children under years stay free of charge for children's cots/cribs The maximum number of extra beds/children's cots permitted in a room is · Your credit card will be used to guarantee the reservationThe hotel will charge you directly for room and taxNo Deposit Will Be ChargedThe hotel reserves the right to authorize your credit card prior to check-in · If you don't cheto the hotel on the first day of your reservation and you do not alert the hotel in advance, the hotel reserves the right to cancel your reservation and may charge you a penalty · The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in the room rate

Dear Mr [redacted] , We are writing to let you know that we received your Revdex.com concern in our Executive Offices regarding your airline ticket refund request for Trip Number [redacted] We apologize if you experienced poor serviceWe understand that you are requesting a refund and have forwarded your military change of order document to the airline requesting an exception to their cancel policyHowever, the airline denied the refund request because the military order document provided was issued prior to booking the reservation The airline offered to refund taxes amounting to $per ticketPlease advise if you wish to receive a refund of the taxes so we can contact the airline on your behalf to request the tax refund We apologize for any inconvenience and hope you found this information helpful Sincerely, Zadhy S [redacted] Executive Offices

[redacted] Thank you for taking the time to contact us regarding your unconfirmed rental car reservation for Trip Number [redacted] I am writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you have issues with booking a rental car reservation As prices are constantly changing depending upon availability and travel date, we are unable to guarantee that the rates we have previously offered or advertised will still be available at the time that you have submitted your request Please note that we were unable to find a rental car partner willing to accept your request at your priceIf you still need a rental car reservation, you can resubmit your request; however, you will need to change either your offer price or car type, pidate, or drop-off date If you are unable to make any changes to your request, you will have to wait hours to try the same request againOr you can select an itinerary where the price and rental car partner are already displayed prior to purchase We are sorry we did not provide you the answers you were looking for and I hope you find my reply helpful Sincerely, [redacted] Executive Offices

[redacted] Thank you for taking the time to contact us regarding your reservation with [redacted] for Trip Number [redacted] I am writing to let you know that we received your Revdex.com concern in our Executive OfficesI understand that you had an issue with this reservationI apologize for the inconveniencePlease advise if you were able to rent a vehicle with another car companyIf so, kindly send us the receipt showing the charge so we can determine on how to assist youNothing is guaranteed until further review is completedYou may attach it to your email reply or fax it at [redacted] I look forward to hearing from youSincerely, [redacted] Executive Offices

Our record indicates that on April 15, at 4:PM, the consumer purchased a non-refundable hotel room reservation for same day cheon April 15, According to the consumer, she/he purchased trip protection along with a non-refundable reservation, and would like to submit a claim and obtain a refund for a covered reason, in accordance with the travel insurance policy purchased Consumers who wish to submit travel insurance claims for non refundable purchases must contact the insurance carrier, and all inquiries concerning the status of a claim must be directed to the insurance carrier Online: [redacted] By Phone: [redacted] or [redacted] Mail: [redacted] E-mail: [redacted] Claims Procedures Emergencies Arising During Your Trip: Please refer to the [redacted] Service Section Trip Cancellation Claims: Contact your travel seller and [redacted] IMMEDIATELY to notify them of your cancellation and to avoid any non-covered expenses due to late reporting [redacted] will then forward the appropriate claim form which must be completed by you AND THE ATTENDING PHYSICIAN, if applicable Trip Interruption Claims: Report your claim as soon as possible to [redacted] Provide the policy number, your travel dates, and details describing the nature of your lossUpon receipt of this information, [redacted] will promptly forward you the appropriate claim form to complete Online: [redacted] By Phone: [redacted] Mail: [redacted] I [redacted] E-mail: [redacted] Important: In order to facilitate prompt claims settlement upon your return, be sure to obtain as applicable: detailed medical statements from Physicians in attendance where the Injury or Sickness occurred This plan was designed and is administered by [redacted] Attached hereto, is a copy of the consumer’s contract page authorizing the terms and conditions of the selected purchase We thank you for the opportunity to clarify Sincerely, [redacted] Priceline.com This checkout page for trip number [redacted] was submitted on 2015-04-16:05: $per night Star Hotel in [redacted] and [redacted] Area for $246/night This deal saves 18% or more compared to similar hotels [redacted] Not what you're looking for? See more Express Deals Area: At the foot of the steep [redacted] is an exciting metropolisVisit the [redacted] area where the [redacted] took placeTake a tour of(Click for full Description) Star Rating: What hotel is this? Guest Score: Rated out of (or higher) Guaranteed Amenities: Indoor or Outdoor Pool Restaurant Fitness Center Free Internet Business Center Check In: Wed Apr 15, Check Out: Thu Apr 16, Rooms: All rooms will accommodate up to adults Choose Bed: $ per night Queen Beds $ per night King Bed - Premier Room $ per night Queen Beds - Suite $ per night King Bed - Suite Reservation Names: age or older Please enter the name of the person who will be checking into the hotelThey must present a valid photo ID and credit card Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Downtown and [redacted] Your hotel is guaranteed to be in this area View a larger map » We Recommend Trip Protection Trip Protection for this hotel stay is $5! Get up to 100% Trip Cancellation and Trip Interruption Protection and much more View Details >> 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss or other specified events 24/Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Yes! I'd like to purchase Trip Protection for $per room, per nightView Terms and Conditions No, thanksI prefer to travel without Trip Protection Summary of Charges Price per night: $ Rooms: Nights: Room Subtotal: $ Travel Insurance $+ Add now Recommended! (remove) Taxes & Fees: $ Priceline Hotel Coupon: -$ Total Price: All prices are in U.SDollar $ Apply Coupon Have a coupon code? Apply This coupon is invalid or has expired Mandatory fee of is collected at the hotel All rooms will accommodate up to peopleSpecial requests (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed by Priceline Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund The hotel that is booked may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this request Mandatory Fee: This hotel charges an additional This fee will be charged to you directly by the hotel Mandatory fees are not optional and typically cover items such as resort fees, energy charges or safe feesThe amount of the charge is subject to change The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your per night price Hotel rooms reserved through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives If your request is accepted, Priceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowed If your request is not accepted, your credit card will not be charged Prices are not guaranteed until purchase is complete If your request is accepted, Priceline will immediately charge your PayPal account the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your request is not accepted, your PayPal account will not be chargedPrices are not guaranteed until purchase is complete Initial Here: **I have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of Coverage

Complaint: [redacted] I am rejecting this response because Priceline is simply unwilling to assume any of the risk of advertising prices for its car rental companiesI understand car rental rates (like airplane fares) change all the timeThe problem is that Priceline CONTINUED to advertised the rate I was quoted (but could not purchase) well after my initial inquiryThat's what makes this appear to be an example of unfair "bait and switch" tactics for which Priceline should be held accountableIf, as Priceline itself said in one of its responses, such an occurrence is very rare, then why wouldn't a company stand behind its advertised prices out if for no other reason than customer goodwill? It is Priceline's responsibility to rent cars at the prices it advertisesThat's why customers like myself patronize Priceline...not to be offered one thing when you can only purchase something more expensiveIt seems Priceline is hiding behind a "policy" in order to eliminate ANY risk on its part...and the customer is the loser Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me And please forward me to the airline with the refund processThanks Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I don't like the result offered because there was another option of hotel that would be acceptable and the only offer made by Priceline.com was notI called them and accepted the option to receive amount paid + 20%.I still don't like how I was treated by them but I don't want to spent more time with this issue Rgds., [redacted] ***

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing I can add to what has already been stated in our previous correspondenceFor consumers who wish to view property reviews prior to purchase, (as requested by the consumer), Priceline offers our Published Price service where consumers select the desired property, and view all property details/amenities, including guest reviewsI am sorry that we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com

I have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceWe are sorry that we are unable to assist the consumer any further in this situation Sincerely, ND’ [redacted] Executive Offices

Our record indicates that this matter has been addressed with the consumer A refund in the amount of $ [redacted] will be issued back to the consumer’s credit card Sincerely, N D [redacted] Priceine.com

Revdex.com: Priceline finally did initiate a refund of my money this morning, however I do feel as though their policy regarding the cancellation of hotel rooms due to advertising should not be ignored Sincerely, [redacted] ***

We reviewed your issue again to confirm that we did not overlook anything that might support a more favorable resolutionThere is nothing we can add to what has already been stated in our previous correspondence Although we empathize with your situation, we are truly unable to assist you further in this matter We are sorry we did not provide you the answer that you are looking for and we thank you for your time Thank you! Sincerely, Executive Offices

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I responded to their email sent to me, giving my consent to cancel the reservation for a full refundI have not yet received confirmation that the cancellation and refund have been processed Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:The management of Priceline.com is not being truthfulThe picture that was used to entice me to use their "name your own price" feature has been changedThe picture I based my purchase upon showed the town of [redacted] and the immediate surrounding areaI am obviously unable to produce the original map that was posted, however, I am certain that Priceline has access to this mapThe actual location of the property is marked with the red X in the attached mapDespite the mailing address of this property, it is not in [redacted] It is several towns north of [redacted] GPS identifies the location as [redacted] I bid for a hotelThis was not a hotelI have attached proof that this was a condo to my last responseThis has not been addressed by the companyRegardless of the star rating, I did not bid for a condoI did not want to stay in a condoThe reason for this was not breakfastWe did not even receive basic housekeeping servicesThis was a simple bait and switchIt was advertisingIt is dishonest and in my understanding is illegalI would appreciate a full refund as I was lied to and purchased a product that was advertised under pretenses Sincerely, [redacted]

HelloPlease see our response below [redacted] Thank you for taking the time to contact us regarding your reservation at the [redacted] for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you requested to cancel the booking for a full refund because the reservation was made without your approvalWe see in our record that a member of our Social Media Team was able to assist you with your concernWe found that an exception was provided to you by our travel partner and a full refund has been processed back to your card If you need further assistance with your hotel reservation, please feel free to reply back to this emailThank you for allowing our team to assist you with your concern Sincerely, [redacted] Executive Offices