Stahl Construction Company

Better Business Bureau, Inc We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionPlease contact [redacted] .com directly for any assistance relating to [redacted] .com purchases [redacted] ***, Operations Director at: [redacted] Website:www [redacted] .com [redacted] Operations Director [redacted] Website: www [redacted] .com [redacted] Sincerely, [redacted] priceline.com

Complaint: [redacted] I am rejecting this response because: my family and I decided to go ahead and keep our reservation instead of disputing it with my credit card company although I still firmly believe that your practices are deceptiveI was not about to let you ruin our tripHowever, I promise you that I will NEVER use your business for any reason and will be sure to share my negative experience with all friends and familyYour response was completely pointless and uselessI will consider it a lesson learned for me Sincerely, [redacted]

I have received the consumer’s additional commentsAfter careful review of this matter we have confirmed that no error occurred on the part of Priceline Priceline does not select, change or authorize the consumer's travel dates We are sorry to hear that Ms [redacted] intends to file a law suitPriceline has retained all documents/computer records relating to this case, and we intend to appear and present our case before the court Please note that upon investigation of the consumer's claim, the following details were presented to the consumer on July 22, 18:30:PM ET Dear [redacted] We apologized for any inconvenience experienced regarding your Trip Number [redacted] Upon careful review, the following was confirmed Our records indicate that a previous request for Trip Number [redacted] , was submitted on Monday, July 13, 2015; 9:16AM, for a Name Your Own Price reservation departing: Friday, July 24, 2015, and Returning: Sunday, July 26, This Name Your Own Price request Trip Number [redacted] , was not accepted for confirmation as we were unable to find an airline willing to accept your offer of USD for a flight from [redacted] ***, [redacted] to [redacted] Our records confirm that after your Name Your Own Price offer for Trip Number under [redacted] , was not accepted, you then chose to go back to the priceline.com homepage, and instead of submitting a subsequent Name Your Own Price request, you chose to start a new search for a Published Price Airfare reservation Upon selecting a Published Price reservation, you were prompted to enter your travel dates, departure and arrival cityPriceline then presented a list of disclosed flight itineraries/times, dates and airfares for your review and selection This Published Price request for request # [redacted] is not related in any way to your previous Name Your Own Price request Priceline does not select the travel dates; only the consumer can select and authorize the travel details of the purchase, including the travel dates Our records confirm that the summary for your flight displayed throughout the path was consistent on each page, indicating you selected the dates: July - July The final screen was then presented to you, and you were then asked to review your selected itinerary and also enter your initials at the bottom of the page for your final approval or confirmation in order to purchase your selected reservation/tickets Our system processed your new Published Price request for trip # [redacted] , confirmed the reservation, and also sent a confirmation email shortly after you submitted your reservation again disclosing your selected itinerary Our system confirms that your confirmed reservation was viewed twice after it was acceptedPlease also note, that upon viewing your accept/confirmation page, again disclosing the travel dates, Priceline was not contacted concerning any discrepancies, or alerted that the travel dates viewed on the accept/confirmation page were incorrect Please note that the system cannot predict that the dates booked, or any information that was entered along the process, are incorrect If we do not receive any contact from the passenger immediately after purchase advising that the dates on the confirmation/accept page are not the desired travel dates, we are unable to assist The first contact we received from you advising us that the dates on your reservation were incorrect was on Sunday, July 19, at 10:46:AM ETAt that time, the flight was past date/time, and the airline tagged your reservation as a NOSHOW passenger reservationUnfortunately, airline fare rules and restrictions so not permit changes or refunds after the departure date/time and therefore, we are unable to assist with any changes to your reservation after the departure time/date We have confirmed that no system error occurred on the part of Priceline, and we are sorry that we are unable to assist with a change or refund If you have further questions, you may call us at 1-877-477-and provide your Itinerary Number [redacted] to the next agent available Sincerely, Priceline Travel Services Team

Thank you for taking the time to contact us regarding your reservation at the [redacted] Hotel & Conference Center Tampa for Trip Number [redacted] I am writing to let you know that we received your Revdex.com concern in our Executive Offices I understand that there were bed bugs during your stayWe apologize for the inconvenienceI have contacted the property to discuss your concern and [redacted] * Front Desk Manager agreed to issue a full refundI have processed the same in our end A total refund of $will be processed by our system back to your bank within business day; however, since bank processing time varies, kindly check with them if you do not see the refund in your account within the next few days Thank you for your patience while I resolved your issue, and I hope you find this information helpful Sincerely, [redacted] Executive Offices

I have received the consumer’s additional comments As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceThe following was sent to the consumer addressing this matter: Dear Mr [redacted] , Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] for Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you have issues with this hotel reservation Our records show that you placed a request with one of our affiliates Choose A RoomWe apologize; however, you will need contact Choose A Room directly to discuss this issueTheir phone number is [redacted] When prompted, press to speak with their Sales Department since they are the ones that booked your reservationThey will be able to pull up your reservation and assist you with a resolutionI hope you find my reply helpful and we thank you for your time Sincerely, [redacted] Executive Offices

Dear Mr***, Thank you for taking the time to contact us regarding your reservation at the [redacted] Hotel & Resort and with [redacted] Rent a Car, for Vacation Package Request Number [redacted] For your hotel reservation, we apologize that we cannot guarantee the room that will be provided to you by your confirmed hotelAs advised during the booking process, the room type you have selected will comfortably sleep up to people and any bed type/room preferences should be requested through your confirmed hotel and cannot be guaranteed We understand that the hotel charged a resort fee of $instead of the $listed on your contract pageAlthough we have advised during booking that the hotel fee is subject to change, as goodwill, we are refunding the difference in the resort fee charged and collected by the hotel in the amount of $ I have forwarded a request to our Accounting Department to process a refund for you for $This will go through a review process which normally takes 10-daysOnce the refund request process has been completed, it will be refunded through our system within one business dayThe refund will be processed back to the card used in booking the reservationYou will be receiving email messages from us with updates of the refund request We are sorry that you were unable to use your rental car reservationEach car company has their own Do Not Rent (DNR) list and we do not have access to this list when booking a car rental reservationPlease note that it is the car company's responsibility to inform their customers once they have been placed on their [redacted] list Also, as a courtesy and gesture of goodwill, we can refund the the difference in rate between the Priceline rental car reservation ($) and the rate of your new rentalIn order to qualify for the refund, your new rental car reservation should be of the same car class, same dates and location Kindly fax to us directly a copy of your receipt or billing statement of your new reservation to: ###-###-####Please include in your fax the Request Number [redacted] and your nameYou may also reply to this email and attach the needed receiptThe attachment needs to be a PDF or JPG file no larger than 2MBAny attachment that does not meet this criteria may be considered potential for spam/malware/viruses and are stripped from the email message by our corporate email system We apologize for any inconvenience this has brought you Sincerely, Berna A [redacted] Executive Offices

Roman This reservation has been canceled and a refund for $was issued on March 5,

[redacted] Dear [redacted] Thank you for taking the time to contact us regarding your vacation package for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive Offices We understand that you had issues during your stay at your hotelWe contacted the property and verified that they have not received any complaints or issuesWe further reviewed your concern and as a gesture of goodwill, we are providing a refund equal to 20% of your hotel stayA refund for $142.28? was issued on May 13, Your refund has been processed through our systemIf you need to check the status of your refund, please contact your bank directly to inquire about their processing time We apologize for any inconvenience and we thank you for your time Sincerely, Frich A [redacted] Executive Offices

Dear Mr [redacted] , Thank you for taking the time to contact us regarding your reservation at the [redacted] Suites Austin [redacted] for Trip Number [redacted] We are writing to let you know we received your Better Business Bureau concern in our Executive Offices We reviewed your request and verified the reservation was booked through one of our Affiliates, [redacted] We do not offer Best Price Guarantee on reservations booked through our affiliates We apologize, we will be unable to issue a refund Thank you for your time and we hope you find this information helpful Sincerely, [redacted] Executive Offices

Our record indicates that a refund in the amount of $was issued back to the same card that was used to place the request

We are contacting you today regarding your reservation at the [redacted] e By [redacted] ** booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you were unable to use the reservation due to medical emergencyWe apologize for the inconvenience this has caused We checked our records and verified that the previous chat representative you contacted called the hotelHowever, Virginia, from the Front Desk, advised that the reservation can be canceled but there will be no refund We called the hotel again and verified that your reservation was canceled in their systemWe also verified that the hotel agreed to refund your reservationWe have canceled your reservation and processed a full refund in the amount of USD back to the same card that was used to place the requestYour refund will be processed by our system within one business day and your bank will post the refund back to your accountBank processing time varies so please check with them if you don't see the refund posted to your account within the next few days We apologize for the inconvenience and thank you for giving us the opportunity to assist you Sincerely, [redacted] Executive Offices

Dear Ms ***: I have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion According to the consumer, she/he selected the purchase of a Name Your Own Price hotel, and did not want the [redacted] Place to be in her searchThe consumer states that Priceline did not disclose that the search would include the area where the [redacted] is locatedThe consumer alleges bait and switch tactics For your review, attached hereto, please find a screen shot from the Name Your Own Price website of area #labeled Union Square East Nob Hill, where Priceline discloses the following: · We will find you a room in a hotel willing to agree to your price in the shaded area As you will note, the shaded area for map #labeled Union Square East Nob Hill, lists Powel Street to the west and Sutter Street to the north of the [redacted] I have also attached a screenshot of the google map referencing the location of the [redacted] property clearly indicating that the property is located within the boundaries of the shaded area of the mapping guidelines for area #labeled Union Square East Nob Hill [redacted] I hope this information is helpful in addressing the consumer’s rebuttal Sincerely, ND [redacted] Executive Offices

Attached hereto is a copy of the consumer’s contract page indicating that a total charge of $was issued to the consumer’s credit card Roman This checkout page for trip number [redacted] was submitted on 2016-01-22:31: Please Review Your Request 3½ Star Upscale-Plus Hotel Which hotel will I get? CheDate: Friday, January 29, Check-Out Date: Sunday, January 31, Region Austin, TX City Areas: Austin Central Downtown Austin CheTime: Varies by hotelGuaranteed late night arrival if needed Check-Out Time: Check-out times vary by hotel Room 1: C [redacted] Number of Rooms: Guaranteed Amenities: Guest Score 7/or Higher Number of Nights: Offer Price Per Room, Per Night: US$ Travel Insurance: US$ Subtotal: US$ Taxes and Service Fees: US$ Priceline Hotel Coupon: -US$ Total Charges*: US$ Have a coupon code? Apply Apply Coupon Remove Coupon This coupon is invalid or has expired Purchase Trip Cancellation/Interruption Insurance Check here to cover yourself in the event of unforeseen illness, injury, and job loss for only USDper room per nightDetails SHAPE \ [redacted] MERGEFORMAT *Prices are in US dollars Important Information All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your PayPal account the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your PayPal account will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives For security reasons, and to indicate that you have reviewed your request, please initial belowRemember that you agreed to abide by priceline's terms and conditions regarding hotel rooms and the use of the priceline.com Web site by entering your initials when you submitted your original request Initial Here: I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of CoverageI have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

SENT: Fri May 22, 20:33:PM ET Dear Mr [redacted] , Thank you for taking the time to contact us regarding your reservation at the [redacted] for Trip Number [redacted] We are writing to let you know that we received your Better Business Bureau concern in our Executive OfficesWe understand that you needed a non-smoking room for your stay; however, the hotel can only provide it on your 2nd night With Priceline, you can choose from a number of options depending on your needsYou can select a specific hotel from a list of participating properties with our Published Price hotel option or, if you'd rather save even more, you can choose a restricted reservation where you select the area and star level, but the hotel's name is not revealed until after the purchase When you choose a restricted reservation, you agree to stay in any participating hotel that matches your requested star level and area selections However, for this type of bookings, you do not have an option to select a specific room typeAs stated on your contract, "Requests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed." When you submitted the request for booking, you indicated that you read, understood and agree to the terms and conditions of the reservationWe are sorry; however, your reservation, due to the restrictions stated on your contract, cannot be changed, cancelled or refunded We sent a separate email that contains a copy of your contract pageThis page displays the terms and conditions that you reviewed prior to purchasing your reservation We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, [redacted] Executive Offices

Please see the response we have sent to the customerThanks [redacted] *Thank you for taking the time to contact us regarding your reservations at the [redacted] By [redacted] s Downtown Hotel for Trip Numbers [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you inadvertently booked reservations at the same hotel for the same date and you are requesting for a refund of the unused reservation, the Trip Number [redacted] Under circumstances, your reservation is restricted and it is not supposed to be changed or cancelledAs a gesture of goodwill, we cancelled your unused reservation and processed a full refundA refund for USD was processed today, November 24, The refund will be processed through our system within one business dayYour bank will post the refund to your accountBank processing time varies, so please check with them if you do not see the refund in your account within a few business daysThank you for giving us the opportunity to assist you Sincerely, [redacted] Executive Offices

I understand that you are not satisfied with the resolution that was providedI did review your case again and I apologize; however, we are truly unable to refund your reservationAs for a future discount, I understand that you already received a 10% coupon codeWe do hope you give us another opportunity to serve you better in the futureAlthough you already received one, I'd like to offer you anotherIt would be for a 20% off your next Express Deals hotel bookingWhen you're ready to use it, just shop for a qualifying Express Deals hotel and apply the following coupon code on the Summary of Charges page prior to buying your hotel room: [redacted] This coupon code is valid on or before 12/31/I hope you find this information helpfulSincerely,Executive Offices

Our records indicate that a representative contacted the consumer to address this inquiry and the reservation was honored We apologize for the inconvenience and advised that the consumer's feedback has been documented into our system

We are contacting you today regarding your [redacted] s reservation for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive Offices Travel insurance protects you and your travel companions against unforeseen illness, injury, job loss, baggage loss, and morePlease review their description of coverage on your itinerary that is displayed on our website The tickets confirmed to you are non-refundable and non-changeable which we was disclosed upon booking processWe understand that you need to change your flight, please accept our apology as it is not allowed in your ticketed reservation Regarding the changes on your flight, airlines adjust their schedules for a number of reason and don’t communicate why the change occurred when notifying travel agents or customersWhen a schedule change occurs the airline will usually rebook you on an alternate flight closest to the original departure timeOnce the airline notifies us, we make every attempt to notify you of the changes via email and publish the updated itinerary on our website Thank you for taking the time to notify us of this situationWe hope to have the privilege of serving your future travel needs under more pleasant circumstances Sincerely, [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: an exception was going to be made because of my situationSee attached screenshots from online conversation with Priceline associate in previous messageI know now to book right through the hotel rather than a third party because if I did book right through the hotel, I would've gotten a refundI did not use the hotel stay and some sort of compensation should be providedI will no longer book through Priceline ever or other third party businessesI will also forewarn my business associates, family, and friendsThis is a poor choice for a company policySorry but you've gotten too much of my hard earned money for nothing in return and you're company has given me stress over your [redacted] return policy after one of your associates says it was possible to get a returnHence the involvement of Revdex.comI am very unsatisfied and I know I'm not the only one this is happening too Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because I am not looking to cancel the hotel roomI was looking to see if they would switch me to then Gaslamp Distritct.If this can't be done - then will leave my hotel reservation as is Sincerely, [redacted]