Stahl Construction Company

According to the consumer, she purchased trip insurance and expected to receive a refund for a non-refundable purchase due to a change in plans Desired Settlement: “I wish to either get a refund for my tickets I have purchased or change my dates to the desired date for no extra charge!” Priceline tells consumers that Trip Protection does not protect you in the event of unforeseen business or personal obligations, changes in your travel plans after your offer is accepted or dissatisfaction with your itinerary 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss, natural disaster at departure or destination city or other specified events View Description of Coverage [redacted] Trip Protection Description of Coverage can be found on the FAQ section of the priceline.com website as well as the consumer’s contract pagehttp://www.priceline.com/vacations/Lang/en-us/InfoCtr/Travel_TI_BC_Coverage....⇄ 2646fcb [redacted] &plf=PCLN About Your Travel Insurance - If you have questions or concerns regarding Travel Insurance for this trip please email [redacted] or call toll-free ###-###-#### (###-###-#### for international callers) · To request claim forms, please visit [redacted] You may also email or call [redacted] using the contact information aboveIf emailing, please include your Request Number, your name, your address, your phone number, and the type of claim form you need (e.gTrip Cancellation) Important Information Once confirmed, airline change penalties and restrictions applyMost tickets are non-refundableSee your airline’s full fare rules · Airline tickets are non-transferrableName changes or adjustments are not allowed once purchased · Meal and seat preferences are not guaranteed · Fares are not guaranteed until purchaseAirfares and flight availability are not guaranteed until purchased · You will be issued Electronic ticketsRemember to bring a valid government-issued photo ID with you to check-in · You added Trip ProtectionView Description of Coverage, which includes full terms and conditions Initial Here: [redacted] I agree to this purchase of $I have read, accept and agree to abide by Priceline.com's terms and conditions, and privacy policy

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing I can add to what has already been stated in our previous correspondenceI are sorry that we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com

Complaint: [redacted] I am rejecting this response because:As I have said, I did not select a Specialty Vehicle during my reservation onlineI have tried to duplicate this option on the Priceline website and it is not possible Second, as I have also stated, the Thrifty representative said that my reservation was NOT for a specialty vehicle within their system, but a "Manager's Special" which for them has a different definition As vehicle that is listed as a Specialty Vehicle as what Priceline is claiming my reservation was listed as would be a truck or other such specialty car A compact vehicle is NOT considered a specialty vehicle by Thrifty or within the rental car industry Therefore if my reservation was listed as a specialty vehicle, as a consumer it would never be assumed that I would be receiving a compact vehicle or anything other than a larger more 'special car type' It's advertising to claim that I signed up for a "Specialty Vehicle" but then switch the definition of the widely accepted definition of the car type and indicate that it is within Priceline's definition to say that I got the vehicle that I signed up forI do not believe any other customer who received an email indicating they reserved a "specialty Vehicle" would consider a compact car or any vehicle the rental car company has available at the time as the vehicle they were reserving As a result it is deceptive to indicate that I should have been aware that I would be receiving any vehicle of [redacted] s choice when the company representative themselves did not agree with Priceline's definition of Specialty Vehicle nor was the vehicle listed as a Specialty Vehicle car type within the Thrifty system Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I don't recall receiving an email regarding the complaint I apologize for not responding However, there was no resolution to my original complaint I believed Priceline was not honest I completed an entire form regarding the passenger and the information was deleted There is no way to make a reservation without filing out the passenger's information and I did How did my name appear as the passenger when I only used my payment information to pay for the ticket One of the required information is the passenger's date of birth I never gave mine I only provided the passenger's But the representative refused to look at the completed passenger information Had she done so she would see that I was clearly not the passenger Sincerely, [redacted]

Dear Mr [redacted] , Thank you for taking the time to contact us regarding your reservation at the Extended Stay America - Durham - Rtp - Miami Blvd - North for Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand your concern about the hotel's shuttle service being unavailableWe contacted your hotel and verified that they had shuttle service available on February 6, from 8:AM to 5:PM, local hotel timeWe reviewed your concerns and since you did not use your reservation, we will be making a one-time exception to process a full refundA refund for $was issued on February 10, Your refund has been processed through our systemIf you need to check the status of your refund, please contact your bank directly to inquire about their processing time Thank you for choosing to contact usI hope you found my email helpful Sincerely, Frich A [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because:I had to pay for the negative account balance and still have not been compensated for this in any wayI am a mother of living on welfare I know how every penny is going to be spent and for you to tell me that it's my mistake is ridiculous and offensiveWhen it came time for my money to be taken from me no questions were asked it was done like you were entitled to it, yet try to get my money back which I never authorized you to take and it's been the biggest hassle of my lifeI'm so very upset by this and can't tell you what a negative impact this mistake has had on me and my familyI'm at risk of eviction my utilities were stopped at one point not to mention the gas and food we've gone withoutI'm not asking for much just what Priceline stole from me Sincerely, [redacted]

Thank you for your emailAs you requested, we have canceled your reservation and processed a refund in the amount of USD back to the same card that was used to place the requestYour refund will be processed by our system within one business day and your bank will post the refund back to your accountBank processing time varies so please check with them if you don't see the refund posted to your account within the next few daysWe apologize for the inconvenience and thank you for giving us the opportunity to assist youSincerely, [redacted] Executive Offices

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond I am sorry that the consumer was unaware that he/she selected and authorized the purchase of a non-refundable reservation On each consumers’ contract page (including the contract page in question), we clearly and conspicuously place the following disclosure regarding this issue Priceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowed Attached hereto is a copy of the consumer’s initialed contract page authorizing the non refundable, non changeable, terms and conditions of the purchase I thank you for the opportunity to clarify Sincerely, [redacted] Priceline.com 4-star hotel in the Downtown Austin area Check In: Sun, Apr 26, Check Out: Mon, Apr 27, Rooms: room for night Your Bid: $per room/night Taxes & Fees: $ Room Total: $ Have a promo code? Guest Info (Room 1) mary IMPORTANT INFO PAGE T axes and Fees Amount: $ Prices are in USD Cancel Policy This rate cannot be cancelled, changed or transferredRefunds are not allowed TERMS AND CONDITIONS PAGE View taxes, fees & cancellation policy ? continue About -Star Hotels About Taxes and Fees Important Information Terms & Conditions Privacy Policy We want you to love your hotelSo please read this important stuff All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or nonsmoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not che on the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refundGuaranteed late night arrivalCheck-out time varies by hotel If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requested The hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline can not be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be charged The reservation holder must present a valid photo ID and credit card at check-in The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives I have read, accept, and agree to abide by priceline.com's terms and conditions and privacy policy Initial Here to Accept **

I have received the consumer’s additional comments and am sorry that we are unable to assist the consumer any further in this situation Sincerely, N D [redacted] Executive Offices

We are contacting you today regarding your Ic [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesAs I understand, you wanted refund of your ticket We apologize if you are not satisfied with the service our agents providedWe appreciate that you have taken the time to provide us with your feedbackWe demand the same service for our customers as any travel agency and we are truly sorry to hear of your experienceWe have documented your experience and submitted your concern to our management and they will provide feedback to those agentsRest assured, we will review your feedback and will work harder to make this better going forward Hour window cancellation vary per airline policiesIt applies to new bookings and not exchanged reservationAs presented on your contract page "Free online cancellation until 11:29pm EDT on 7/31/After that time standard airline cancellation and change penalties apply" Our ability to assist you is dependent upon the fare rules associated with your reservationThe fare rules are written and enforced by your confirmed carrier, and the rules associated with your ticketsYou can review the specific rules and restrictions associated with your fare in the "Important Information" section of your itinerary displayed on our websiteIf changes are permitted, most airlines require they be made prior to your current departure, and changes may incur an airline imposed per ticket change fees, and a per ticket service fee Cancel and change rules vary by airline and fare purchasedThe airline fares rules associated with your flight can be reviewed pre-purchase on your contract and post purchase within the itinerary displayed on our websiteAccording to the rules of your original ticket, it is non refundableChanges are allowed prior to departure but the airline charges a change fee of USD plus any airfare differential and USD service fee to changeI reviewed the reservation and see that you agreed to change the reservation last August Since the ticket was already exchanged, a new fare restriction appliesThe new airline ticket fare rules allow cancellation with $cancellation feeSince, the second ticket charges was based on the first ticketNon refundable amount of the first ticket remainsWe can refund your second ticket with below computation: Original ticket amount (non refundable): USD New ticket amount: USD Difference: USD cancellation penalty fee (per new ticket policy): USD Possible Refund amount: $ You can reply to this email and advise if you want to continue with the cancellationPlease note, cancellation should be done prior to your scheduled flight departure Thank you for taking the time to inform us of your concerns and we hope you find this information helpful Sincerely [redacted] Executive Offices [redacted] UPDATE [redacted] The customer responded back that that he is not satisfied but will keep the reservation

This really more than anything else was / is about horrible customer service The response was the third (all different) explanation that I have received from Priceline No consistency and very poor customer service I will not be using their services going forward and think they should stop the advertising when it is not trueThank you

I am sorry that the consumer was unaware that all rooms will accommodate up to adults On each consumers’ contract page we place the following disclosure regarding this issue labeled under Important Information Important Information All rooms are booked for double occupancy (i.eadults) and accommodations for more than two adults are not guaranteed · Double Occupancy · All rooms are booked for double occupancy (i.eadults) Accomodations for additional guests are not guaranteedSome hotels may not allow extra guestsIf your hotel does allow extra guests, there may be additional chargesThese charges vary and will be payable directly to the hotel Attached hereto is a copy of the consumer’s initialed contract page agreeing to the terms and conditions of the purchase I hope you find this information helpful and we appreciate the opportunity to clarify this matter Sincerely, [redacted] priceline.com This checkout page for trip number [redacted] was submitted on 2015-04-07:23: Please Review Your Request Star Luxury Hotel, [redacted] Area Which hotel will I get? CheDate: Saturday, April 25, Check-Out Date: Tuesday, April 28, Region [redacted] City Area: [redacted] CheTime: Varies by hotelGuaranteed late night arrival if needed Check-Out Time: Check-out times vary by hotel Room 1: [redacted] Number of Rooms: Guaranteed Amenities: Restaurant, Free Internet, Guest Score 8/or Higher Number of Nights: Offer Price Per Room, Per Night: US$ Travel Insurance: US$ Subtotal: US$ Taxes and Service Fees: US$ Priceline Hotel Coupon: -US$ 0, Total Room Charges: US$ 1, Apply Coupon Hotel Fee: US$ 28, Total Cost: US$ 1, Have a coupon code? Apply Remove Coupon This coupon is invalid or has expired No surprises! Total cost includes estimated hotel fees (e.g resort fees)Your total cost will never be higher than displayed above We Recommend Trip Protection Life is uncertain...plan for the unexpected Get up to 100% Trip Cancellation and Trip Interruption Protection and much more View Details >> ·100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss or other specified events ·24/Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Yes! I'd like to purchase Trip Protection for USD per room, per nightTerms and Conditions No, thanks I prefer to travel without Trip Protection Important Information All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your PayPal account the total cost of your stay Rooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your PayPal account will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives Initial Here: I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of CoverageI have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

Complaint: [redacted] I am rejecting this response because: it is false I had received this same response directly so I contacted priceline to pay with another source and they said I could not I followed up with the representative signing this response as well but she did not reply I have copies of the emails and chat transcript that I can forward Sincerely, [redacted] ***

I am writing to let you know that we have received your Revdex.com concern in our Executive OfficesWe understand that you would like to be refunded for the cost of this rental car reservationOur records show that the rate you purchased is non-changeable, non-cancelable and non-refundableThis information was presented to you prior to purchase when you were asked to review your reservation, including the terms associated with cancellations or changesWhen you purchased your reservation, you agreed to those termsIn addition, we have contacted [redacted] and they verified that the reservation is truly restrictedWe are unable to change, cancel or process a refund for this reservationWe are sorry we did not provide you the answers you were looking for and we thank you for your timeSincerely, Executive Offices

Thank you for accepting my call todayAs promised, I processed a full refund as a one-time courtesyA refund of USD was initiated today, March 20, The refund is processed through our system within one business dayYour bank will post the refund to your accountBank processing time varies, so please check with them if you do not see the refund in your account within a few businessWe appreciate your feedback and thank you for using Priceline.comSincerely, Executive Offices

I have received the consumer’s additional comments As you requested, I have again reviewed this matter and understand the consumer’s following requests: · I would like Priceline to change its policy of using customers' e-mail addresses to send junk e-mails against customers' will · I would like Priceline not to add customers' e-mail addresses to Priceline's e-mail list when a customer explicitly opts out · I would like all Priceline e-mails to contain unsubscribe links · I would like Priceline customers to be able to manage their e-mail preferences without being forced to set up a Priceline account · I would like Priceline to be fined and/or censured for explicit, deliberate lying and customer deception aimed at increasing Priceline's profits to the detriment of customer privacy and customer rights Unless a Priceline customer tells us that he/she does not want to receive email offers, Priceline will occasionally send promotion coupons, marketing material or other special travel dealsBoth registered, and unregistered customers, (including customers who have not set up a Priceline account), have the option to click the unsubscribe link in the promotional email Please note that the unsubscribe link is located in every promotional email about news/special offers/travel dealsUnregistered Priceline customers (as well as registered customers), have the option to unsubscribe without setting up a profile/accountImportant to note, is that unsubscribing from receiving messages about news and special offers will not prevent the consumer from receiving emails about previous requests or reservations placed on our websiteTherefore, emails with information referencing requests or reservations placed by the consumer will not offer the unsubscribe linkIn accordance with Revdex.com guidelines, Priceline promotional emails (promotion coupons, marketing material or other special travel deals), provide easily-accessible, unsubscribe options from future emails to all customers We apologize for any inconvenience experienced by the consumer, and thank you for getting in touch about this matterAttached hereto, are screen shots of Priceline’s email unsubscribe option Sincerely, NDangelo Executive Offices Example of promotional email unsubscribe link: Example of the options offered when selecting to unsubscribe Confirmation from Priceline indicating that the consumer’s preferences have been updated

Complaint: [redacted] I am rejecting this response because Priceline claims they have information that I processed my request incorrectly, but despite three separate attempts to recover the information Priceline claims to have, Priceline refuses to turn it overTo me, it appears they do not have the information, and are simply trying to make me stop complaining by pretending they did not create the error If they have the paperwork, please let me see itI have asked three timesThey do not have it, and therefore, they misbooked me, and are now refusing to refund mePriceline has permanently lost my business, and I will be telling my friends about my poor experience, and my university students who fly home every breakI am very dissapointed Priceline has decided not to show me any of their paperwork, or compensate me in any way for their mistake Sincerely, [redacted]

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionOur record confirms that the consumer contacted Priceline on May 17th at 3: PM local hotel time, advising that the [redacted] *** cherepresentative was unable to locate the guests’ reservationUpon review of the inquiry, the Priceline representative spoke directly with the [redacted] who advised that they had the guests’ reservation; however, did not have payment detailsTherefore, Priceline again provided the [redacted] with the payment details, which had already been provided to the property, and the guest was accommodated as bookedThe documented case history indicates that the call between the Priceline representative and the [redacted] representative terminated minutes later, at 3:PM local hotel timeWe apologize for any inconvenience experienced by the guest upon cheat the [redacted] ***Our records clearly confirm that the guests’ reservation was indeed received by the [redacted] Notwithstanding the above, as a goodwill gesture and to emphasize our commitment to our customer, Priceline provided the consumer with a $courtesy creditThe Bureau/consumer may contact the [redacted] directly at following contacts for any further assistance or claims regarding this matter [redacted] Phone Number: [redacted] Fax Number: [redacted] Sincerely, [redacted] Manager, Consumer Relations Your reservation from May 17, Confirmation emailed to: [redacted] Itinerary details may also be accessed from My Trips See your complete flight itinerary and receipt for your trip below (Trip Number: [redacted] ) Remember to bring a valid government-issued photo ID with you to check-in Please confirm your flight information and chelocation with the airline prior to each departure Baggage fees are not included in your trip cost Hotel Confirmation Number: [redacted] Print Receipt Email Itinerary Get the FREE Mobile App Search for a Rental Car Search for a Rental Car Search for a Rental Car Search for a Rental Car Search for a Hotel Add Trip Protection Add Collision Damage Coverage Priceline Trip Number: 270-765-753- You have Added a at [redacted] ***This is your Added reservation at [redacted] *** [redacted] out of star Hotel [redacted] out of star Hotel See hotel details See hotel details See map Check-in: Sun, May 17, - After 03:PM Check-out: Thu, May 21, - 11:AM Add a night to your reservation Book again Number of rooms: room Need to add a room? Reservation name: [redacted] Room [redacted] Hotel confirmation number: [redacted] Room 1: [redacted] Amenities: Free Internet Address: [redacted] Get directions Fashion Show Drive, Las Vegas, NV Phone number: [redacted] 702-982- Number of rooms: room Need to add a room? Reservation name: [redacted] Room 1: [redacted] Bottom of Form Summary of Charges Total cost: $ Purchase date: Feb 20, Payment method: [redacted] (***) Billing name: [redacted] Deal type: Name Your Own Price Offer price: $/night Hotel fee: Total cost: 115/night Number of rooms: room Number of nights: nights Room subtotal: $ Taxes & fees: $ Taxes: $ Coupon: - Total charged today: $ Total Priceline charges: $ () Total room charges: $ () Hotel fee: $ ($112.00) Mandatory fee of $is collected at the hotel Total cost: Total charged: $ () Savings: You saved 33% [redacted] Prices are in USD Charges will be from "Priceline.com" Priceline charges are paid in full The hotel will determine the final total and bill you at the time of your stay Great news! We found a hotel with lower hotel fees You will be charged the hotel fee by the property at checkout The Hotel fee is charged by the property at checkout From anywhere else: + You will need this information Priceline trip number: [redacted] Hotel Confirmation # [redacted] ( Phone number used: [redacted]

Complaint: [redacted] I am rejecting this response because: the reason that the drill schedule I provided was dated after I made the reservations is that I transferred units in the [redacted] Obviously you have no concept of military units and operations When a Solider transfers between units he or she will have to abide by the new unit's drill schedule It is a travesty that Priceline does not have a policy with regards to cancelling a reservation for military members I will ensure that I inform others of my experience and plan to make it my mission in life to deter as many people as possible from ever using Priceline Your customer service is the worst I have ever experienced It should not have taken almost a month to get an answer from the airline Your employees are incompetent, uncaring and lack training in acceptable customer service techniques I DO NOT WANT THE TAXES refunded to me I have switched Reserve units and WILL BE using the tickets I purchased for my trip to [redacted] in June No further action is necessary on your part I will be in CT this week and if I had time I would stand outside your offices with a sign notifying the public and other consumers of your policy of not supporting the military I will never use Priceline again even if I have to pay one of your competitors more and will also use social media to share the horrendous experience I was forced to endure with Priceline with everyone I know Sincerely, [redacted]

Important Information About Your HotelThis confirms that Request Number [redacted] for your hotel reservation has been cancelled as of 07/23/at 02:PMPriceline has processed the refund to your credit or debit cardYou can expect to see it posted to your card within business daysA summary of all charges related to this order is shown belowPlease note that Name Your Own Price? hotel rooms purchased through priceline are non-cancellable and non-changeableThis is a one-time only refund which has been granted based on the extenuating circumstances relating to your hotel request.Total Original Cost (including taxes and fees)$ 170.02($ 170.02)$ 0.00Hotel Cancellation Fee$ 0.00$ 0.00$ 0.00Total Charges to Credit Card:$ Refunds and charges may appear on your credit card statement in a different order than shown above, and the values may be differentHowever, the total charges which you will be responsible for on your credit card will be equal to the "Total Charges to Credit Card" amount shown abovePlease allow a full billing cycle to pass for all refunds to be processedIf you need any further assistance please send us an email by clicking hereWe would be happy to assist you in any way we can