Stahl Construction Company

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Thank you for taking the time to share your recent priceline.com experiences with us in reference to your Rental Car Request Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you requested that we honor the rate you tried booking on our websiteWe apologize that we were unable to book your reservation for the rate you're trying to getAs stated on our website, prices are not guaranteed until purchase is completedYou have not been charged for your request Our booking system is linked to our travel partners' booking system, just as any other Internet travel service or travel agencyRegrettably, there are occasional time lags, which impact true reservation availabilityWhat this means is that listed reservations may not actually be available because they have not refreshed their reservation system database at the time we access itThis time lag is common throughout the travel industry and is not unique to usWhile it is rare that this happens, it appears that due to changing inventory the reservation we offered was no longer available at the time we attempted to book itWe are sorry that we cannot provide you the answer you wanted and thank you for your timeSincerely, [redacted] Executive Officese

Dear Ms***, Thank you for taking the time to contact us regarding your airline ticket reservation for Trip Number [redacted] I am writing to let you know that we received your Better Business Bureau concern in our Executive OfficesAs I understand, you are requesting that we refund your 1-night hotel reservation when you had to stay overnight because your flight was changedOur Air Travel Services Team has reviewed your issue with [redacted] AirlinesIt was found that on January 29, you called the airline in an attempt to change your itinerary; however, you did not continue with the exchangeThe airline representative accidentally cancelled your original return flight and they were unable to reinstate itBecause of this, they ended up booking you a new ticket for a next day flight [redacted] Airlines is requesting a copy of your hotel receipt in order for them to process your refundYou may fax the receipt to our office directly at: ###-###-####Please include in your fax the Trip Number [redacted] and your name so that we can associate your fax to your reservationYou may also reply to this email and attach the needed receiptThe attachment needs to be a PDF or JPG file no larger than 2MBAny attachment that does not meet this criteria may be considered potential for spam/malware/viruses and are stripped from the email message by our corporate email systemAs soon as we receive the receipt, we will forward it to the airline for a refund request review We apologize for any inconvenience and thank you for your patience while resolving this issue Sincerely, Berna A [redacted] Executive Offices

We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe appreciate your business, and we are very sorry that you have been disappointed with the way this matter was handledWe reviewed your information with the hotel and verified your reservation was entirely usedOur partners have guest satisfaction in mind and will usually take steps to address concerns when received during stayWe discussed your concerns with the hotel's Manager, Balu for them to have an opportunity to address itA full refund of USD was issued on January 10, as a one time exception to the policiesAll refunds are processed by our system within one business day; however, bank processing time variesYour bank will then post it to your account; bank processing time varies so please check with them if you don't see it in your account within a few daysThank you for the opportunity to assist youWe hope you find this information helpfulSincerely, Executive Offices

Dear [redacted] **, We are contacting you today regarding your reservation at the [redacted] Bath for Trip Number [redacted] We are writing to let you know that we received your Better Business Bureau concern in our Executive OfficesWe understand your concern regarding the quality of your confirmed hotelWe apologize that you were unhappy with your hotel accommodationsWe evaluate each participating hotel on many different criteria, including cleanliness, guest satisfaction, d?cor, etc We have researched to find that this hotel does meet our expectations for the star rating selected on our websiteOur competitors also rate this hotel as follows: [redacted] .com = Stars [redacted] .com = Stars [redacted] .com = Stars Also, we provide hotel chain examples for illustration of what you may expect when choosing a star levelWe do indicate that the brands shown are only examples and may not be a part of our programEvery hotel is different and not all hotels within a certain chain have the same star level rating Per our Quality Experience Guarantee, your hotel has been star-rated by priceline according to our rigorous rating systemThis means that our hotel staff has researched your hotel, reviewed customer comments and compared star ratings assigned by other rating servicesThe hotel you get will meet priceline's strict quality standardsWe do feel that this hotel is properly rated through our system and we are not willing to offer compensation We apologize for the inconvenience and thank you for your time Sincerely, [redacted] Executive Offices

HiPlease see the response below that we have sent to our customer ThanksDear MsA [redacted] Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] for Trip Number [redacted] I am writing to let you know that we have received your Revdex.com concern in our Executive OfficesWe understand that you are requesting a refund of this hotel reservationOur records show that for the room type that you've selected, refunds or cancellations are not available after noon local hotel time on your day of arrival (Friday, November 4th)This information was presented to you prior to purchase when you were asked to review your reservation, including the terms associated with cancellations or changesWhen you purchased your reservation, you agreed to those termsTherefore, we are unable to provide a refund for this bookingWe are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, Jenn HapdusExecutive Offices

I am writing to let you know that we have received your Revdex.com complaint in our Executive OfficesI understand your concern regarding the cancellation of your reservation As we have advised previously, the [redacted] had informed us that your reservation was booked with an invalid rate into our reservation system and cannot be honored The [redacted] is taking responsibility over the glitch in their system resulting to the uploading of the invalid rate into the reservation system that was displayed on the websiteThey advised that they are willing to offer a discounted rate if you rebook with them and by contacting the person below: Ashley V [redacted] Front Office Manager [redacted] ###-###-#### As a gesture of goodwill, we have decided to issue a $refund to help you cover the cost of rebooking the correct ratePlease allow a few business days for the refund to post to your form of payment We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, Executive Offices

We are contacting you today regarding your reservation at The [redacted] booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you had issues with the hotel's star rating and you would like to cancel your reservation We checked our records and verified that the hotel has a guest rating of which is based on actual reviews from customers who have booked on our site and stayed at the hotelWe assess each property on many different criteria and our hotel ratings are actually stricter than other national rating companiesWe also checked other websites and verified that the hotel is rated consistently as a star property with high guest ratings The reservation that you purchased is truly restricted which is non-changeable, non-cancelable and non-refundableThis information was provided on the contract page that you reviewed and initialed prior to bookingI apologize; however, we are unable to change, cancel or refund your reservation We apologize for the inconvenience and thank you for your time Sincerely, [redacted] Executive Offices

Better Business Bureau, Inc Our record indicates that this matter has been addressed with the consumer, and a refund in the amount of $was issued Sincerely, [redacted] Priceine.com

Complaint: [redacted] I am rejecting this response because: the first room we were given was trashed so of course we would want a different roomWe were unaware of the black mold until the morning of checkout and when we checked out there was no one at the front deskI have offered to send photos photos of the issues with the propertyI have contacted the property as wel and they have been of no helpYou cannot advertise a property at 2-stars and have black moldhairand leftover foodI am extremely irritated that I continue to get the brush off on this I have used Priceline since the early 2000s and I would have never expected to be treated this way Sincerely, [redacted] ***

We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceConspicuously placed with the mapping guidelines presented on the Name Your own Price website, Priceline discloses the following: We will find you a room in a hotel willing to agree to your price in the shaded area The consumer selected the shaded area labeled [redacted] We have confirmed that the [redacted] is located in the shaded area of the mapping guidelines for the area labeled [redacted] *** I am sorry that we are unable to assist the consumer any further in this situation Sincerely, ND [redacted] priceline.com Please see screen shots attached herewith

The consumer selected Priceline’s Name Your Own Price service for the purchase of a hotel room reservation and states that she/he did not receive confirmation for a property viewed in a previous search on Priceline’s Published Price service Please note that Priceline does not guarantee or imply that the selected Name Your Own Price property will be a property viewed in a previous hotel search on priceline.com On each consumers’ contract page (including the contract page in question), we clearly and conspicuously place the following disclosure regarding this matter labeled under Important Information Important Information · The hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price request Priceline will immediately charge your credit card the total cost of your stay Rooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowed Consumers who wish to stay in a particular property/location, have the option to select from our Published Price service where consumers see a list of competitive prices across a wide range of hotels and can choose his/her exact price, location and hotel Attached hereto, is a copy of the consumer’s initialed contract page authorizing the non-refundable terms and conditions of the selected purchase Thank you for the opportunity to clarify Sincerely, [redacted] priceine.com This checkout page for trip number [redacted] was submitted on 2015-06-20:50: Please Review Your Request Star Moderate Hotel, [redacted] Which hotel will I get? CheDate: Friday, July 3, Check-Out Date: Sunday, July 5, Region [redacted] City Area: [redacted] CheTime: Varies by hotelGuaranteed late night arrival if needed Check-Out Time: Check-out times vary by hotel Room 1: [redacted] Number of Rooms: Guaranteed Amenities: Business Center Number of Nights: Offer Price Per Room, Per Night: US$ Travel Insurance: US$ Subtotal: US$ Taxes and Service Fees: US$ Priceline Hotel Coupon: -US$ Total Charges*: US$ Have a coupon code? Apply Apply Coupon Remove Coupon This coupon is invalid or has expired Purchase Trip Cancellation/Interruption Insurance Check here to cover yourself in the event of unforeseen illness, injury, and job loss for only USDper room per nightDetails *Prices are in US dollars Important Information All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your PayPal account the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your PayPal account will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives For security reasons, and to indicate that you have reviewed your request, please initial belowRemember that you agreed to abide by priceline's terms and conditions regarding hotel rooms and the use of the priceline.com Web site by entering your initials when you submitted your original request [redacted] I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of CoverageI have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

Thank you for taking the time to contact us regarding your reservation at the [redacted] *** for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive Offices We apologize for the inconvenienceWe understand you are requesting to have your reservation canceled due to changes on your travel plans and you have purchased travel insuranceWe reviewed your reservation and verified it is restrictedOur ability to change or cancel your reservation depends on the cancel policy presented prior to purchaseOur records indicate, you purchased travel insurance during the booking processTravel insurance may be used to obtain a refund by filing a claim through [redacted] if you cannot travel due to a covered reason such as unforeseen sickness, injury, illness or deathThe policy is not designed to cover the cost of a trip that is canceled for any other reasonYou can review their description of coverage on your itinerary that is displayed on our website or contact the insurance provider directly to discuss policy coverageWe apologize, your reservation cannot be changed, canceled or refunded Thank you for your timeWe hope you find this information helpful Sincerely, [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: I have repeatedly explained my complaint to numerous persons in your organization as well as through the Revdex.com No one was at the "hotel" desk It was 2AM in the morning Numerous attempts to contact the front desk we unanswered by phone and there was no one at the desk when I went back up to the front Explaining what I should have done (contact Priceline at 2AM) does not resolve this situation It is concerning that your company would partner with establishment that do not provide a safe environment I have repeatedly stated that no resolution short of a full refund will be accepted Continuing to restate your position does nothing but encourage me to share my complaint and experiance with more people No resolution less than a full refund will be accpeted Sincerely, [redacted] ***

In order to locate the referenced reservation and review this matter, please provide the digit priceline.com request number, as well as the email address that was provided at the time of purchase Thank you, N D [redacted] Executive Offices

We reached out to b [redacted] on behalf of you, as a customerWe were notified that the executive office did follow up with you regarding this matterThey provided you with direct contact information for any further concernsAs well as a $statement credit for the inconvenience Regards, Executive Offices

[redacted] I am writing you today regarding your hotel reservation at the [redacted] ***t Hotel - [redacted] under Trip Number [redacted] I am writing to let you know that we have received your Revdex.com complaint in our Executive OfficesI am sorry about your daughter's medical concernI understand you requested to cancel the first night of your reservation but the hotel was unable to accommodate you when you arrived to check in on the second nightI reviewed our records and see that you have been refunded in full for your reservationI apologize but we are unable to offer a credit for future stayHowever, we have decided to issue a $refund as compensationThis refund will be processed through our system within one business dayIf you need to check the status of your refund after a few business days, please contact your bank directly to inquire about their processing time We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, [redacted] Executive Offices

Thank you for contacting us regarding your hotel reservation at the [redacted] *** for Trip Number [redacted] *** I am writing to let you know that we received your concern in our Executive OfficesAs I understand, you are requesting for a full refund because you wanted to have a bedroom and a kitchen We researched your issue with the hotel and we verified that the unit you were confirmed on is a Studio SuiteThe room have a kitchenette which includes mini fridge, microwave, toaster and coffee makerGuest are allowed to cook however they will have bring their own burner as the hotel will not be able to provide electric stove or burner We have reviewed the terms and conditions of your reservation and verified that full kitchen was not guaranteedIt was noted in the checkout page that condos typically offer more spacious accommodations, which may include a kitchen or kitchenette We verified from the hotel that the reservation was not used and we requested a refund on your behalfThe hotel approved a full refundWe processed a full refund for the amount of USDOur system will process the refund within business dayBank processing time varies and may take few daysIf it isn't there after few days, we suggest you contact your bank As a gesture of goodwill I would like to present you with a priceline.com coupon code that you can apply towards a future Express Deals hotel reservation, booked on priceline.com Coupon Code: [redacted] The above coupon code will give you 20% discount and will expire 7/1/This is a single use Express Deals hotel coupon valid on a future hotel Express Deal bookingDiscount applies before taxes and fees We apologize for any inconvenience and looking forward to serving all of your travel needs Sincerely, [redacted] Executive Offices

Dear [redacted] , > > Thank you for contacting us regarding your reservation with [redacted] > Airlines booked under Trip Number [redacted] > > We thank you for your patience while we research this booking for you > We submitted a request to [redacted] to refund the unused > taxesOnce the refund is completed, we will send you a confirmation of the cancelation > It may take up to weeks for the airline to respond to our request > > I appreciate your patience while we continue to work to resolve your issue > > Sincerely, > > Teddi C [redacted] > Executive Offices

HiPlease see the response below that we have provided to the customerThanks.Dear [redacted] *Thank you for taking the time to contact us regarding your vacation package reservation for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe apologize for the difficulty you encounteredWe understand you requested for your specific seat assignmentsWe reviewed your request and confirmed your reservation was usedWe reviewed your information further and verified that advanced seat selection is entirely dependent upon your airline and because airlines may change aircraft and seat assignments prior to departure, specific seating requests are not guaranteedOptional Services such as pre-reserved or priority seating, in-flight entertainment, Wi-Fi, pets, dining, etcvary by airline and flightPlease note, not all airlines offer complimentary pre-reserved seating on all flights and some airlines offer premium seating options for a fee that is payable to themYou may visit your airline's website or contact your carrier directly to view their pre-reserved seating policy and, if available, request your desired seatsThank you for your time and we hope you find this information helpfulSincerely, [redacted] Executive Offices