Stahl Construction Company

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you Sincerely, [redacted]

I have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondence The consumer states: “Canceling the entire ticket just bc I cannot make it to departure flight is unfairIn addition, I have read the entire email I received after I made my purchaseI didn't read anywhere that if I can't make it to departure flight, my returning flight will be canceled” Attached hereto is a copy of the consumer’s initialed contract page agreeing to the terms and conditions of the selected purchase, including the following disclosure conspicuously listed under IMPORTANT INFORMATION: Important Information • Ticket is non-refundable and changes are not permitted Please read the important fare rules and restrictions • Fares are not guaranteed until purchased • If you do not take your outbound flight, the airlines will automatically cancel the remainder of your reservationNo refunds will be granted for the unused portion of your trip • You will be issued electronic ticketsRemember to bring a valid government-issued photo ID with you to check-in [redacted] I have read, accept and agree to abide by Priceline.com's terms and conditions and privacy policy We are sorry that we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com This contract for request number [redacted] was originally initialled on Sun May 15:44:EDT Your Trip Summary We Recommend Trip Protection Life is uncertain...plan for the unexpected Get the following protection up to the limits listed below and much more for $per person 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss, natural disaster at departure or destination city or other specified events $Baggage and Personal Effects reimburses for lost personal effects as well as checked baggage throughout your trip $50,Emergency Evacuation coverage pays for the cost of medical transportation to the nearest medical facility and/or to your home in the event a serious medical situation requires an evacuation $1,Medical Expense Coverage $10,Travel Accident Protection 24/Hour Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Name Your Own Price and Save Cash We have a one-way flight available that will save you cashEnter an offer and we will see if an airline accepts your offer Total charges, including taxes and fees,are displayed on the following page Preview Offer Departing Flight Information - Sunday, May 24, (operated by Envoy as American Eagle) [redacted] From [redacted] Departs: 6:PM To [redacted] Arrives: 8:PM AircraftEmbraer (Jet) Economy/Coach Class Returning Flight Information - Tuesday, June 23, (operated by Trans States as American Eagle) Flight 1h 35m, mi From [redacted] Departs: 4:PM To [redacted] Arrives: 6:PM Aircra [redacted] Passenger and Ticket Information Passenger 1: Seat Preference (Change Seat) Flight [redacted] Flight [redacted] Passenger Names and Flight Preferences Please enter passenger name(s) exactly as they appear on a driver's license or other official photo ID.Passengers under the age of must be accompanied by an adultNote: Meal and seat preferences are not guaranteed If you already have a priceline profile and would like to acess your stored flight preferences, click here to sign in Adult Passenger 1:Under 18? First Name: [redacted] Middle Name: Last Name: [redacted] Suffix: -- Frequent Flyer Number:American AAdvantage Please provide your TSA Secure Flight information nowLearn more Date of Birth: [redacted] Gender: [redacted] Infants: Number of unticketed passengers under age 2: We Recommend Trip Protection Life is uncertain...plan for the unexpected Get the following protection up to the limits listed below and much more Hide Details > 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss, natural disaster at departure or destination city or other specified events $Baggage and Personal Effects reimburses for lost personal effects as well as checked baggage throughout your trip $50,Emergency Evacuation coverage pays for the cost of medical transportation to the nearest medical facility and/or to your home in the event a serious medical situation requires an evacuation $1,Medical Expense Coverage $10,Travel Accident Protection 24/Hour Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Please select a Trip Protection preference Yes! I'd like to purchase Trip Protection for $per person.View terms & conditions No, thanksI prefer to decline Trip Protection Summary of Charges Airline Ticket Cost: $per ticket Airline Ticket Taxes & Fees: $per ticket Number of Tickets: Airline Ticket Delivery: $(Electronic Ticket) Airfare Subtotal: $ Total Trip Cost: (All prices are in US dollars) $ Baggage fees are not included in your trip cost Important Information • Ticket is non-refundable and changes are not permitted Please read the important fare rules and restrictions • Fares are not guaranteed until purchased • If you do not take your outbound flight, the airlines will automatically cancel the remainder of your reservationNo refunds will be granted for the unused portion of your trip • You will be issued electronic ticketsRemember to bring a valid government-issued photo ID with you to check-in [redacted] I have read, accept and agree to abide by Priceline.com's terms and conditions and privacy policy

Thank you for taking the time to contact us regarding your reservation at the [redacted] for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe apologize for the difficulty you encounteredWe understand you are requesting for a refund because you advised you found customer reviews that reflected your hotel is less than starsWe reviewed your reservation and verified your hotel is a star property and is consistently rated as a star hotelIn circumstances, your reservation cannot be changed, canceled or refundedAs a one-time exception to the cancel policy, we canceled your reservation for a full refund of USD on June 7, The refund was processed through our system within one business day; however, bank processing time varies, so please check with them if you don't see the refund in your account within a few business daysThank you for giving us the opportunity to assist youWe hope you find this information helpfulSincerely, [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: my bank assured me that they double charged my account One of the charges was credited back to my account due to the double charge and the original charge was accepted for the airline ticket that I paid for and they cancelled my ticketI also have a dispute in with my bank Sincerely, [redacted]

We have carefully investigated and reviewed all of our agents correspondence via chat and phoneBased on our investigation, our agents provided you accurate and correct information Please see below chronological order of the events that transpired on your reservation: 9/1/You booked a one way flight to depart 5/16/from [redacted] 2/16/We were notified of the schedule change by the airline 4/18/One of our travel services representative call the airline and option provided was to book +/- days from original date of travelOur agent attempted to call but was unable to reached youOn the same day, you called us and you agreed for a flight to depart the next day flight, 5/17/New flight was booked and new ticket was issued 5/16/You chatted with one of our representative where you requested for a toll free phone number or for someone to call youUnfortunately, we currently do not have toll free phone numbers for customer calling overseas, and our agent provided you with the accurate informationAt this point when you requested for someone to call you, even before the agent was able to do something on her end, you had disconnected the chat conversation 5/19/You sent a feedback to us via website where one of our email representative advised you to call the airline5/20/You called us again and one of our Travel Service representative reached out to the airline and ultimately, refund was not approved via the phone conversation We have contacted the airlines and verified that the 5/flight was not cancelled and departed as scheduledFor this reason, they will not authorized a refundPlease note that when you reached our travel services team, it was already post travelIn the emails that we sent you last 4/and 5/(which was 3-days before your flight departure), we have noted that airlines can continue to change schedules and asked that you contact them to verify your schedule at least hours before your flight departure We once again reached out to the airline to request for a refund, unfortunately, they have denied our requestSince this reservation is prepaid, we no longer have access to the funds to refund you nor apply them towards a new reservation for a future travel We apologize that your request was not resolved to your satisfaction, however, the matter was given every consideration and we are unable to provide the resolution requested Sincerely, [redacted] Executive Offices

Dear [redacted] We are contacting you today regarding your vacation package reservation for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you have some concerns about the status of your refundWe apologize for the inconvenience this has caused youBelow are the refund details for your reference April - A refund for $1,was issued April - A refund for $1,was issued April - A refund for $was issued We will issue a refund to your bank within one business dayYour bank will then post it to your account and their processing time varies, so please check with them if you do not see the refund in your account within a few days In addition, a refund request for $was submitted today, April 27, The request needs to go through a review process which does take time to completeOnce processed, it will go back to the card that was used to purchase the reservation We apologize for the inconvenience and hope you found this information helpful Sincerely, Zadhy S [redacted] Executive Offices

In order to locate the referenced reservation and review this matter, please provide the digit Priceline request number, as well as the email address that was provided at the time of purchase Thank you, N D [redacted] Priceline.com

Our record indicates that the consumer selected a reservation with two double beds booked for double occupancy Attached hereto is a copy of the consumer’s contract page agreeing to the terms and conditions of the purchase, including the room type selected Important Information · Room Description: Double Room With Two Double Beds - Non-Smoking - Equipped With A Microwave And Refrigerator, This Suite Boasts Cable Tv And Free Wi-Fi · All rooms are booked for double occupancy (i.eadults) and accommodations for more than two adults are not guaranteed Thank you for the opportunity to clarify Sincerely, [redacted] priceline.com This checkout page for trip number [redacted] was submitted on 2015-05-14:21: Please verify the following information to continue with your request Please check the state/province/county you have entered In order to enter a zip or postal code, you must select a valid U.SState or Canadian Province [redacted] [redacted] FREE Cancellation until 11:PM on 05/21/ Freebies: Hotel Freebies: Free internet and free parking Check-In: Sat, May 23, Check-Out: Mon, May 25, Room Type: Double Room with Two Double Beds ~ Non~Smoking - Booked for double occupancy Cancellation Policy Priceline will not charge you a change or cancel fee, however this hotel has the following cancellation policy: Good news! This reservation qualifies for free cancellation up until 11:PM local hotel time on Thursday, May 21, If cancelled or modified up to day before the date of arrival, no fee will be chargedIf cancelled or modified later or in case of no-show, percent of the first night will be chargedAny cancellation and/or change fees described here are charged directly by the hotel Pay When You Stay? room Summary of Charges Room Cost (details) $ Rooms Nights Room Subtotal $ Taxes $ You Pay Today $ Total Cost $ Prices are in USD Reservation Name (Age or Older) Enter the name of the person checking into the hotelThis person must present a valid photo ID and credit card at check-in Room Use this name for all rooms For many of our hotels, you're able to pay the hotel directly at the time of your stay rather than up-front at the time of bookingThis new flexible feature is available at the hotel you have chosen x close "Pay When You Stay SM" room I agree to the Booking Conditions, Terms and Conditions and Privacy Policy by booking this room Important Information · Room Description: Double Room With Two Double Beds - Non-Smoking - Equipped With A Microwave And Refrigerator, This Suite Boasts Cable Tv And Free Wi-Fi · Rate Description: Special Rate · Hotel Freebies Details: Free internet and free parking · Cancel Policy: Priceline will not charge you a change or cancel fee, however this hotel has the following cancellation policy: Good news! This reservation qualifies for free cancellation up until 11:PM local hotel time on Thursday, May 21, If cancelled or modified up to day before the date of arrival, no fee will be chargedIf cancelled or modified later or in case of no-show, percent of the first night will be chargedAny cancellation and/or change fees described here are charged directly by the hotel · Additional Information About the Room You Selected: WiFi is available in all areas and is free of chargeWired internet is available in the hotel rooms and is free of chargePets are not allowedFree public parking is possible on site (reservation is not needed) · Important Information From The Hotel: The airport shuttle will not be available until June, due to maintenanceGuests are required to show a photo identification and credit card upon check-inPlease note that all Special Requests are subject to availability and additional charges may apply · All rooms are booked for double occupancy (i.e adults) and accommodations for more than two adults are not guaranteedAll children are welcomeExtra beds are not availableOne older child or adult is charged USD per night in an extra bedOne child under years stays free of charge in a child's cot/cribThe maximum number of extra beds/children's cots permitted in a room is · Your credit card will be used to guarantee the reservation The hotel will charge you directly for room and taxNo Deposit Will Be ChargedThe hotel reserves the right to authorize your credit card prior to check-in · If you don't cheto the hotel on the first day of your reservation and you do not alert the hotel in advance, the hotel reserves the right to cancel your reservation and may charge you a penalty · The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in the room rate Initial Here: I have read and agree to abide by the Terms and conditions and privacy policy

Dear Ms***, We wanted to take this time to contact you regarding your airline ticket booked under Trip Number [redacted] We are writing to let you know that we have received your Better Business Bureau concern in our Executive OfficesAs we understand, you would like to have business class tickets for your reservation We have reviewed this concern and verified that you searched, booked and paid for coach cabin ticketsAs an apology for the confusion, we can submit a refund request for $or you may upgrade you tickets to business class via voluntary exchange paying all fees and additional airfareWe apologize; however, we will be unable to upgrade your tickets for no fee If you would like to upgrade your ticket for a fee, please contact us back before your current scheduled departure date which is Friday, June 19, If you have further questions, please contact us directly at [redacted] The Executive Office hours are 9:a.m to 6:p.m Eastern Time, Monday through SaturdayYou will need to enter your Trip Number, which is [redacted] when you contact us Please note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the United States or Canada We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: The evidence they present is something which I also statedThe issue is not thatThe issue is that I was redirected by the system to the wrong cityAnd Even I have asked reversal within an hour , and the company should accept that without any penaltysince there is no any damage to them Sincerely, [redacted] ***

We understand how you feel in booking with us again in the futureWe normally do our best to re-accommodate our customers in the event that our hotel partners would cancel reservations due to overbookingIt was unfortunate that we were unable to find any alternative bookings due to a large event in the areaRest assured that your experience and others affected have been forwarded for research and improvement on Priceline's partWe will make sure that such future incidents would be handled in an effective mannerWe apologize for the inconvenience and we thank you for your time Sincerely, [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because their explanation -- "...due to changing inventory, the reservation we offered was no longer available at the time we attempted to book it..." reflects a problem Priceline encountered with one of its partnersIt should not relieve Priceline from an obligation to fulfill what it advertises on its websiteAll Priceline is saying, in effect, is "bait and switch happens from time to time in the travel industry...too bad for the customer." Priceline should honor the prices it advertises and resolve the difference with the companies whose inventory it sellsIf, as Priceline suggests, this is a rare occurrence, then why on earth wouldn't they make any attempt to resolve the problem out of customer goodwill if not sound business practice? This is a horrible example of customer service Sincerely, [redacted]

Thank you for taking the time to send us an email We are writing to let you know we received your email in our Executive Offices We appreciate your business, and we are very sorry that you have been disappointed with the way this matter was handledYour feedback is highly appreciated as this will help us continually improve our ability to serve you betterWe reviewed your request with our Accounting Team and verified you were not charged for your rejected requestsThe amounts reflected on your online statement were authorizations for your rejected requestsAuthorizations are not charges and in most cases, they drop off within three to at most seven days depending on your bank's process As a gesture of goodwill, here are two 20% Hotel Express Deal coupon that you can use on a future purchaseYou will need enter your Coupon Code, [redacted] and [redacted] at checkout then, click "apply" and your discount will instantly be deducted from your room subtotalIt expires by 11:PM Eastern Standard Time on September 30, This compensation is not intended to place a value on your experienceIt is meant to emphasize our commitment to you as our customer, and encourage you to use our website for your travel needs We apologize for the inconvenienceWe hope you find this information helpful Sincerely, [redacted] Executive Offices

Dear [redacted] ***, Thank you for taking the time to contact us regarding your reservation at the [redacted] e for Trip Number [redacted] We are writing to let you know we received your Revdex.com complaint in our Executive Offices We understand you are requesting for a refund of your reservation because your reservation was booked for the wrong dates and you have travel insurance purchasedPlease note that Travel Insurance only covers unforeseen illness, injury, baggage loss, death and moreYour reservation in circumstances, is non changeable, non cancelable and non refundableAs a one time exception to the cancel policy, your reservation has been canceledA refund in the amount of USD was issued on September 23, The Travel Insurance fee of USD per room per night is non refundableThe refund was processed through our system within one business day; however, bank processing time varies, so please check with them if you don't see the refund in your account within a few business days Thank you for giving us the opportunity to assist you and we hope you find this information helpful Sincerely, [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: I do not agreeI've read other similar complaints about this from other customers In addition in exploring the area around the hotel and in reading reviews we have learned the area the hotel is in is not the safest We will be appealing with our credit card company [redacted] Sincerely, [redacted]

Dear Mr [redacted] We are writing you today regarding your reservation with United Airlines for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive Offices I understand that you are requesting to cancel your reservation because of the flight times that was providedI also understand that you have issues with the travel insurance that was purchased I reviewed your record in our system and it shows that you purchased a Name Your Own Price reservationDuring the booking process, we have disclosed the information that your trip will start anytime between a.m and p.m., and that you will arrive no later than 12:a.mthe next day The itinerary that was provided is within the set guidelines As for your travel insurance, I reviewed your contract page and it shows that we disclosed the information "100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss, natural disaster at departure or destination city or other specified events" I apologize, however, your reservation is restrictedIt remains non-changeable, non-cancellable and non-refundable I know you expect a different answer; however, there are no other options that I can offer because of the restrictions Sincerely, Christine J [redacted] Executive Offices

Please see our response to our customer belowThanks[redacted] *** Thank you for taking the time to contact us regarding your reservation at the Wyndham New Yorker Hotel for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you were charged a hotel fee during your stayWe reviewed your concern with our sister company [redacted] and verified that the fee was stated on the website when you booked your reservationWe apologize, but we will be unable to refund the entire resort feeHowever; we see that you have been charged a slightly higher amount compared to the one stated on your bookingWe verified that you have been charged the amount of $per room per night when it was indicated that the fee would only be for $A refund of the difference in the amount of $was processed back to your credit cardPlease contact you bank to check on their processing time We are sorry we did not provide you the answer that you are looking for and we thank you for your timeSincerely, [redacted] Executive Offices Dear MrEr, Thank you for taking the time to contact us regarding your reservation at the Wyndham New Yorker Hotel for Trip Number We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you were charged a hotel fee during your stayWe reviewed your concern with our sister company [redacted] and verified that the fee was stated on the website when you booked your reservationWe apologize, but we will be unable to refund the entire resort feeHowever; we see that you have been charged a slightly higher amount compared to the one stated on your bookingWe verified that you have been charged the amount of $per room per night when it was indicated that the fee would only be for $A refund of the difference in the amount of $was processed back to your credit cardPlease contact you bank to check on their processing time We are sorry we did not provide you the answer that you are looking for and we thank you for your timeSincerely, [redacted] Executive Offices

Please see the response that we sent to the customer below[redacted] Thank you for taking the time to contact us regarding your reservation at the [redacted] And Spa for Trip Number [redacted] I apologize for the delay in resolving your concernWith our Express Deals, the hotel name is only revealed after purchase, and we have different hotel partners that provides inventory in our Express Deal programThere are instances that we have multiple partners that provides an inventory to a dealFor that, our system will not be able to be specific with possible fees that the hotel you will receiveHowever, we always advise on a Contract Page, right before booking, that the, "Reservation holder is required to present a valid Photo ID and Credit Card at chefor incidentals, hotel imposed fees, that could be mandatory (e.g., resort fees) or optional (parking, minibar etc.), and deposits." But rest assured that we always strive for a better customer experienceWith your reservation, we see in your Contract Page, that the deal you selected promised a 14% savingsBefore submitting your request, we presented you with a Contract Page to reviewThe contract has information of your request, including the summary of charges and the total savings you will get from the deal you selectedI am sorry that you were unable to grab one of our deals that offers 44% savingsI have confirmed with our hotel partner that your reservation is in their systemUnder circumstances, your Express Deal reservation is restricted and it is not supposed to be changed or cancelled, as stipulated on your contractI have reached out to our hotel partner and they are currently allowing a one-time exceptionThey are allowing us to cancel the reservation for a full refundThis option is only available up until hours prior to check-inAfter that time, we will be unable to offer a cancellation even with a feeFor your reference, your scheduled chedate is Thursday, November 24, If you wish to proceed with the above option, please contact me directly at: [redacted] The Executive Office hours are 9:a.mto 8:p.mEastern Time, Monday through SundayYou will need to enter your Trip Number, which is [redacted] when you contact usYou may also reply to this email with your decisionPlease note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the United States or CanadaI apologize for the inconvenience and look forward to hearing from you soonSincerely, [redacted] Tell us why here

Dear MsH**, We are contacting you today regarding your reservation at the [redacted] *ooked under [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you canceled your reservation directly with the hotel; however, they did not allow a refundWe apologize for any inconvenience this may have caused We contacted the hotel and verified that your reservation has been canceled in their systemThe hotel did not allow a refund; however, they agreed to reinstate your reservationThey advised that they created a new reservation for you as a one time exceptionIf you would like to confirm your reservation, please contact the hotel directly at [redacted] Please provide your new hotel confirmation which is [redacted] when you call themI apologize; however, we will be unable to refund your reservation We apologize for the inconvenience and thank you for giving us the opportunity to assist you Sincerely, [redacted] Executive Offices

Dear Ms [redacted] , Thank you for contacting us regarding your reservation at the [redacted] booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concerns in our Executive OfficesWe understand you are requesting a refund on the unused night of your reservation We contacted the hotel and spoke with Kevin, the Front Desk ManagerHe advised us that since of the nights were used, no refund could be issued back to priceline for the unused nightWe are sorry if you were unhappy with your past hotel stay; however, since the hotel is not willing to offer a refund back to priceline, we are unable to issue a partial refund back to your account as requestedYour reservation is non-changeable, non-refundable and non-transferable I know you expect a different answer; however, there are no other options that I can offer because of the restrictions Sincerely, Teddi C [redacted] Executive Offices