Stahl Construction Company

Thank you for taking the time to contact us regarding your cruise packageWe are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you are requesting for a refund of your onboard spending which was supposedly part of your packageWe forwarded your concern to our Cruise Team for review and resolutionWe were advised that a refund for two $75, totaling to $150, was processedKindly allow a few business days for your bank to post the refund to your accountWe apologize for any inconvenience and hope you find this information helpfulSincerely, Executive Offices

I am writing you today regarding your hotel reservation at the [redacted] under Trip Number [redacted] I understand that you are not satisfied with the resolution we provided to your Revdex.com complaint We have further reviewed your concern and a decision has been made to refund your reservation at the [redacted] under Trip Number [redacted] as a gesture of goodwillPlease allow a few business days for the refund of $to post to the form of payment you used to book the reservation In addition, we would like to offer the below coupon that you can use on your next booking on priceline: -Coupon Code: [redacted] -Coupon Value: 20% off of your room rate -Expiration Date: 6/13/-Valid only towards an Express Deal hotel booking I hope you have a wonderful day Sincerely, [redacted] Executive Offices

[redacted] Good Evening, I would like to retract my complaint as it has been resolvedThank you for your time

I understand that you would like to be refunded for this reservation because the property does not offer a hot tubI have reviewed your case with the property and spoke with Jacky - Front Desk ClerkHe confirmed that although they do not offer a public hot tub, some of their rooms have hot tub/Jacuzzi in itOur record shows that you reserved a room type that does not guarantee a hot tub/Jacuzzi We regret to inform you that we are unable to fulfill your request for a full refundHowever, as a compensation for the inconvenience this may have caused you, I can offer a 20% refundIt would be in the amount of $ Your refund will be processed by our system back to your bank within business day; however, since bank processing time varies, please check with them if you do not see the refund in your account within the next few business days Thank you for your patience while I resolved your issue, and I hope you find this information helpful Sincerely, Executive Offices

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondence This matter concerns claims that can only be validated and addressed by the rental car companyThe Bureau/consumer may contact [redacted] directly at [redacted] ***I am sorry that Priceline is unable to assist the consumer any further in this situation Sincerely, ND [redacted] priceline.com

Good Afternoon,You reference that this was a [redacted] reservationYou would want to make a complaint under [redacted] on the Revdex.comWhile priceline.com and [redacted] are both in the Priceline Group, we are still separate companiesWe have no access to their reservation system or any bookings made on their siteWe are unable to assist in this matter.Regards,Priceline.comExecutive Offices

Complaint: [redacted] I am rejecting this response because:As I had stated in the dispute phone call, " [redacted] ***" was not supposed to be selected, as the destination of the hotel was over 1-hour drive South of [redacted] no longer in the [redacted] city limitsThe website showed advertisement, as " [redacted] ***" was supposed to still be inside the city limits; instead, the hotel we were given was over an hour drive south of the destinationAs such, I called immediately after being given the wrong wrong, and requesting a different room within minutes of the faulty reservationI received no help from Priceline customer service I find fault with the company not fulfilling an accurate hotel request and still charging my account for a room that was not correctly matched Sincerely, [redacted] ***

Dear Mr***, Thank you for taking the time to contact us regarding your reservation at the [redacted] Hotel & Resort and with [redacted] Rent a Car, for Vacation Package Request Number [redacted] I am writing to let you know that we received your Revdex.com concern in our Executive OfficesI am sorry to learn of your experience with your hotel and rental car reservations I contacted [redacted] Rent a Car and they confirmed that your reservation was not usedI have processed a full refund for the rental car portion amounting to $The refund will be processed through our system within one business dayIt is your bank that will post the refund to your accountBank processing time varies, so please check with them if you do not see the refund in your account within a few business days [redacted] Rent a Car has advised that you may contact their [redacted] Department for more information at: ###-###-#### In the meantime, regarding your concerns with your hotel reservation, we are currently reviewing this with our hotel partnerI hope to be in contact with you in the following business days with a resolution I apologize for any inconvenience and truly appreciate your patience while we resolve this issue Sincerely, Berna A [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because:This is the respond I got from Priceline:We are sorry to hear that you have to take your breakfast somewhere else and you were able to avail your free breakfastWe have spoken to [redacted] - Front Desk Manager who confirmed that he was the one who checked you in that time and he stated that breakfast was included along with your reservation; however, he saw on their records that you did not take it We are sorry to inform you; however, we will be unable to issue a refund.So, Priceline admits that I paid for an option that I did not receive and yet they are now willing to issue a refund Sincerely, [redacted]

Thank you for contacting us regarding your hotel reservation at the [redacted] for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesAs I understand, based on the complaint you submitted, when you booked the reservation, you saw that free shuttle was advertised from Denver Airport to the hotel and backHowever, when you arrive at the airport, the shuttle was not free and you will have to pay USD plus taxYou then took a cab going to the hotel since there is an hour interval for the next shuttle and took [redacted] going back to the airport which costs you additional USDYou are requesting that we reimburse you this amount I have carefully reviewed your reservation and verified that indeed, we advertised that shuttle is available however, we did not guarantee the shuttle for freeOnce reservation is booked, we are not able to change what was presented in the checkout pageAlthough we did not advertised the shuttle service for free, we made a decision to refund you the cost of your cab and [redacted] ride to/from the hotel as a gesture of goodwillRefund has been processed for the amount of USDOur system will process the refund within business dayBank processing time varies and may take few daysIf it isn't there after few days, we suggest you contact your bank We thank you for your continued support and for doing business with usWe are looking forward to serving all of your travel needs Sincerely, [redacted] Executive Offices

[redacted] Thank you for taking the time to contact us regarding your vacation package reservation for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive Offices.We thank you for your patience while we research this booking for youWe have been in contact with the and are currently making attempts to resolve this issue for youWe hope to be in contact with you in to business days with a resolution.We look forward to resolving your issue.Sincerely, [redacted] Executive Offices

We are writing to let you know that we received your Revdex.com concern in our Executive Offices We sincerely apologize for the difficultyWe understand you are requesting for a refund because you requested for a star hotel with a guest rating of 8+ or higherWe reviewed your information and verified a star hotel with a guest rating of 7+ or higher was requested prior to submitting your requestOur records indicate, your reservation was canceled for a full refund of USD on December 1, as a one-time exceptionAll refunds are processed by our system within one business day; however, bank processing time variesIt may take at least to business days for your bank to post the refund to your account Thank you for the opportunity to assist youWe hope you find this information helpful Sincerely, Executive Offices

We are writing to let you know that we have received your Revdex.com concern in our Executive Offices While we appreciate your feedback about the star rating of the hotel, we have found that this hotel does meet our expectations for the star rating selected on our websiteOur competitors also rate this hotel as follows: [redacted] = stars [redacted] = stars [redacted] = stars [redacted] = stars We evaluate each participating property on many different criteria, including cleanliness, guest satisfaction, decor, etcWe screen participating hotels carefully and update our information constantly to ensure that you always receive the best available hotel We care about your experience and the accommodations the hotel providedIt is unfortunate the hotel was unable to meet your expectationsWhile placing your request, you agreed to accept any or higher star hotel within the areas you selectedYour hotel does have a star rating All properties offered through priceline.com have been evaluated according to the specific star level standards that we have developed exclusively for our program and described on our siteWhile you may feel that this property should have a different star rating or is rated differently by other groups, we are confident that our evaluation of this property meets the expectations from a star hotel I apologize; however, we are unable to offer any refundIf you would like to pursue this matter further, you may also contact the [redacted] directly I know you expect a different answer; however, there are no other resolutions that we can offer Sincerely, Executive Offices

Roman Our records indicate that a refund in the amount of $was issued for this purchase

Hello Please see the response below that we sent to the customerThanks[redacted] *** Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] ***l & Spa [redacted] for Trip Number [redacted] I am writing to let you know that we have received your Revdex.com concern in our Executive OfficesWe understand that you have issues with this hotel reservationWe apologize that you were unhappy with your hotel accommodationsWe evaluate each participating hotel on many different criteria, including cleanliness, guest satisfaction, d?cor, etcWe are sorry to hear that your hotel fell short of this expectation during your stayWe have researched to find that this hotel does meet our expectations for the star rating selected on our websiteOur competitors also rate this hotel as follows: [redacted] *** Per our Quality Experience Guarantee, your hotel has been star-rated by Priceline according to our rigorous rating systemThis means that our hotel staff has researched your hotel, reviewed customer comments and compared star ratings assigned by other rating servicesThe [redacted] & [redacted] met Priceline's strict quality standards In addition, our records show that the rate you purchased is non-changeable, non-cancelable and non-refundableThe reservation holder is required to present a valid Photo ID and Credit Card at chefor incidentals, hotel imposed fees, that could be mandatory (e.g., resort fees) or optional (parking, minibar etc.), and deposits.Priceline will immediately charge your credit card the total room charges upon bookingThis information was presented to you prior to purchase when you were asked to review your reservation, including the terms associated with cancellations or changesWhen you purchased your reservation, you agreed to those terms However, despite of the restrictions, your refund has been processedA refund for $was issued today, January 23, We will issue a refund to your bank within one business dayYour bank will then post it to your accountThe bank processing time varies so please check with them if you do not see it in your account within a few daysI hope you find my reply helpful and we thank you for your timeSincerely, [redacted] Executive Offices

We are contacting you today regarding your airline reservation with trip number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive Offices We understand that you are not happy about this experience and we appreciate your time for sharing your feedback with usYour satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for our customers in the futureAs a gesture of goodwill, below is a coupon code for your future priceline.com Hotel Express Coupon Code: [redacted] The coupon will provide a discount of 20% on your next reservationThis is valid only on Express Deal® hotel stays and will expire on Dec31, This coupon can only be used one time for a single transaction and any remaining residual value cannot be applied to another transactionThis is not intended to place a value on your experienceIt is meant to emphasize our commitment to you as our customer, and encourage you to use our website for your travel needs Our sincerest apologies for any disappointment causedWe have documented your concerns for future referenceFeedback such as yours greatly assists us in improving our service Sincerely, [redacted] *** Executive Offices

D [redacted] Thank you for taking the time to read this email I am writing to inform you that I have finally confirmed the refund with the [redacted] The refund for USD was issued today, September 30, Your refund will be processed through our system within one business dayIf you need to check the status of your refund after a few business days, please contact your bank directly to inquire about their processing time Thank you for your patience while we reviewed your issue and please feel free to reply to this email if you have additional questions Sincerely, [redacted] Executive Offices

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I did contact them within hours to discuss the difference in pricing I feel that when a consumer goes to priceline.com, they are choosing that website to save money on a stay We are trusting that it is the cheapest rate When I found out it would of been cheaper to book directly with the hotel upon checkout, that is when I emailed the companyAfter getting nowhere on the phone When I got home I contacted the number on the website that stated to call to submit a claim if you found a better price It states online they will refund 100% for your stay Well I was told "NO" After searching the internet on complaints about this website I feel that something needs to be done about the misleading information they provide to the consumer Sincerely, Ernest Reich

HelloPlease see our response to the customer below Thanks [redacted] Thank you for taking the time to contact us regarding your reservation at the [redacted] for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe are sorry to hear about your experienceWe understand that the rental car company did not let you pithe vehicle because you only had a debit cardWe reviewed your confirmation email and it was indicated on the Dollar Rent A Car rental policy and rules information that debit cards are not allowed in the following locations [redacted] , areas Of [redacted] **, areas of [redacted] **, areas of [redacted] areas of [redacted] and areas of [redacted] **Your pilocation is in [redacted] International AirportWe also indicated that the driver will be required to present a valid driver's license and a valid credit card in his/her name at the counter for the refundable security depositIt was also stated to review the partner's policy information for specific information about using a debit card since rental car companies may have different requirements For the inconvenience, we sent you a separate email that contains a coupon to be used on a future priceline.com Rental CarThe coupon will provide a discount of 10% on your next reservationWe are sorry we did not provide you the answer that you are looking for and we thank you for your timeSincerely, [redacted] Executive Offices