Stahl Construction Company

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] *nd find that this resolution is satisfactory to me Sincerely, [redacted]

Dear Ms [redacted] , Thank you for taking the time to contact us regarding your Vacation Package Request Number [redacted] I am writing to let you know that we received your Better Business Bureau concern in our Executive OfficesAs I understand,you intended to book a non-stop flights on [redacted] Air from [redacted] International Airport I am sorry; however, we cannot offer the itinerary you wanted to purchase for the price at the time you made the reservationWe have carefully reviewed your recordsWhen you entered a request for a multi-airport city, our system presented you options from all the airportsWe also found that at the time of booking the only non-stop flights that [redacted] Airlines offers are from [redacted] International AirportYou selected the lowest price option which is a flight out of [redacted] International Airport I am sorry we did not provide you the answers you were looking for and thank you for your time Sincerely, Berna A [redacted] Executive Offices

Dear Mr [redacted] , We wanted to take this time to contact you regarding your unconfirmed airline request under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you were unable to get an accepted airline request and you would like to get the $credit for your Priceline [redacted] card We have reviewed your request and verified that your request was not accepted because the credit or debit card number entered is invalid and we could not process the requestYour credit card has not been charged Please check the card for the correct number and try this request again You may also try using another credit card or debit card We apologize for the difficulty you have experienced checking the $credit for your Priceline [redacted] cardThe Priceline Rewards [redacted] card is issued by [redacted] , which is the U.Scredit card operations of [redacted] ***For security reasons, Priceline does not have access to your [redacted] account nor control over its [redacted] card policies or procedures In the interest of satisfying your concern, we have forwarded your concern to the [redacted] Executive OfficeThey will review your concern and reply with a resolution within business days If you have any other Priceline Rewards [redacted] card concerns, please contact [redacted] directlyThere are three ways to contact priceline rewards *** Email - Visit the [redacted] website and select the Customer Service linkYou will receive a response within hours Phone - You can speak with a priceline rewards [redacted] consultant hours a day, days a week at ###-###-#### Mail - Please send written correspondence to: [redacted] You can also learn more about [redacted] by visiting [redacted] We apologize for the inconvenience and thank you for giving us the opportunity to assist you Sincerely, [redacted] Executive Offices

Dear [redacted] Thank you for contacting us regarding your reservation at the [redacted] booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concerns in our Executive OfficesWe understand the wrong dates were received on your reservation Prior to submitting your request, we provided you with a contract page to review and verify the information being entered was correct We confirmed the contract page showed cheon Friday, Jun 10th and check-out on Sunday, June 12thWe contacted the hotel to see if an exception could be offered, but we were advised it was non-changeable and non-refundable We are sorry if you entered the wrong dates by mistake; however, we are unable to make any changes or cancellations to your reservation as requested We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, Teddi C [redacted] Executive Offices

We are contacting you today regarding your reservation at The [redacted] booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you have issues with the hotel's star rating and quality We checked our records and verified that the hotel has a guest rating of which is based on actual reviews from customers who have booked on our site and stayed at the hotelWe provide hotel chain examples for illustration of what you may expect when choosing a star levelWe do indicate that the brands shown are only examples and may not be a part of our programEvery hotel is different and not all hotels within a certain chain have the same star level ratingWe also checked other websites and verified that the hotel is rated consistently as a star property with high guest ratings We called the hotel and confirmed that they charge for the housekeepingHowever, the hotel has advised that they provided you a complimentary daily room cleaningWe also confirmed with the hotel that you stayed and used the entire reservationI apologize; however, we are unable to process a refund for your reservation We apologize for the inconvenience and thank you for your time Sincerely, [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because:As we were not able to resovle this issue prior to this date we have adjusted to the new flight times By cancelling these tickets hrs before our scheduled flight Would be financially impacting us to get flights for the same day Please do not cancel these tickets, as that would only make this worse at this time Sincerely, [redacted]

What is a rental car day? Rental days are calculated on a 24-hour clockIn order to avoid being charged an additional day, you will need to enter the same pick up and drop off time For example, if you request a rental car for pick up on Friday at 9:am and drop off on Saturday at 9:am, which is considered a one day rentalHowever,if you request a rental car for pion Friday at 9:am and drop-off on Saturday at 12:pm noon, it is considered a TWO-DAY rental, because rental days are calculated in hour time blocks If you return your car later than the scheduled drop-off date and time you may be charged for additional rental hours or days at the discretion and prevailing rate of your rental car company Your Trip Summary Names must match photo IDPlease verify spelling and edit names as necessary [redacted] Depart ing Flight Informat ion - Wednesday, January 13, Flight [redacted] 3h 2m, mi From [redacted] Airport (LGA) New York City, NY Departs: 06:AM T o [redacted] Airport (FLL) Fort Lauderdale, FL Arrives: 09:AM Aircraf t [redacted] (Jet) Economy/Coach Class Ret urning Flight Informat ion - T hursday, January 14, Flight [redacted] 2h 50m, mi From [redacted] Airport (FLL) Fort Lauderdale, FL Departs: 11:AM T o [redacted] Airport (LGA) New York City, NY Arrives: 02:PM Aircraf t [redacted] (Jet) Economy/Coach Class Passenger and t icket informat ion Rent al Car Det ails Standard Car Chrysler or similar Location: [redacted] Airport (FLL) Pick-Up: Wed, January 13, 2016, 10:AM Drf : Thu, January 14, 2016, 11:AM T otal Rental Days: Driver: [redacted] Driver's Age at Pickup: Summary of Charges Airline Ticket Cost: $per ticket Airline Ticket taxes and fees: $per ticket Airline Ticket Trip Protection: Declined + Add Now Recommended! Number of Tickets: Airline Ticket Delivery: $(Electronic Ticket) Airf are Subtotal: $ Rental Car Cost: $ Rental Car Taxes & Fees: $ Rental Car Subtotal $ Total Trip Cost: (All prices are in USD) $ NO BOOKING FEES EARN AIRLINE MILES Baggage Fees are not included in your trip cost Important Information Once confirmed, airline change penalties and restrictions applyMost tickets are non-refundableSee your airline’s full fare rulesThe Rental Car reservation included in your itinerary is non-refundable, non-transferable and nonchangeable even if the reservation is not used [redacted] Airlines charges an additional fee for each bag checked; not included in your total trip charges Airline tickets are non-transferrableName changes or adjustments are not allowed once purchased Meal and seat preferences are not guaranteedFares are not guaranteed until purchase Airfares and flight availability are not guaranteed until purchased You will be issued Electronic ticketsRemember to bring a valid government-issued photo ID with you to check-in Rental Car availability is not conf irmed until f ull payment is receivedIf your selections are unavailable, we'll still purchase your airline ticket Only [redacted] will be able to pithe rental car at the counter [redacted] will be required to present a valid driver's license and a valid credit card or debit/check card or debit/check card in their name with a minimum of $available credit as a security deposit on the vehicleIf you plan to use a debit card, you may be required to provide round-trip flight information at the rental counter Your offer price does not include vehicle liability, collision or personal accident coverage for your rental carYou should determine if you have insurance coverage prior to pick-upAdditional insurance can be purchased at the rental counter [redacted] Seat Preference: Flight # [redacted] Aisle Seat Requested Flight # [redacted] Aisle Seat Requested Ticket Type: Electronic Ticket [redacted] Seat Preference: Flight # [redacted] Together Seat Requested Flight # [redacted] Together Seat Requested Ticket Type: Electronic Ticket [redacted] Seat Preference: Flight # [redacted] Together Seat Requested Flight # [redacted] Together Seat Requested Ticket Type: Electronic Ticket Hotels Cars Flights Vacation Packages Cruises More ? My Trips ? Help ? Sign in f or f aster checkout First [redacted] MI S Last [redacted] Country Why we ask? United States City/T own Far Rockaway State New York Zip Code Daytime Phone Evening Phone [redacted] (If outside the U.Sor Canada, include country code) Your Email Address: [redacted] Re-type Email Address: [redacted] Credit Card T ype -- Choose -- Credit Card Number XXXXXXXXXXXXXXXX Month Year Expiration Date Security Code XXX What's this? Current Cost $ Card Member Bonus - $Statement Credit You Pay Only $ You're invited to apply for the new priceline rewards [redacted] cardApply right now to save $when you use your new account to pay for this purchasePlus, enjoy these benefits: Earn points per $spent on priceline.com® purchases Earn point on every dollar you spend...every dollar, every place No Annual Fee Redeem your points, for statement credits, for anything you buy on the card ($minimum) Terms and Conditions apply now and save $ Password (Mincharacters) Conf irm Password: Enter Your Billing Address(as it appears on your credit card statement) Street Beach 17th St "Yes! I would like to receive exclusive promotions, coupons, and discounts from priceline.com." Choose a Credit Card I want to use my own credit card: I would like to save $on this purchase Register now and save! (optional) Create a password and we'll save your itinerary and billing information in a secure profile Password strength prev buy my t icket s now Savings offered as a one-time statement credit to your new card Offer subject to credit approvalBenefits will vary depending upon the card for which you are approvedNot everyone will qualify for the priceline [redacted] Signature CardIf at the time of your application you do not meet the credit or income criteria necessary, we may not be able to open an account for you or you may receive a [redacted] ***, which has fewer benefitsSee Terms and Conditions for information about the account terms and benefits that will apply if you are not approved for a priceline [redacted] Signature CardThis offer is available to new Cardmembers onlyFor information about rates, fees, other costs, and the reward program rules (including points accrual rate, bonus point awards, etc.) and benefits associated with the use of this credit card program, please see the Terms and Conditions Earning Points: Cardmember(s) earn "Points" in the following amounts based upon the types of purchase transactions charged to the Account: a)Earn five (5) points for every dollar spent on all eligible purchases made at priceline.com®Purchases not eligible will receive one point for every dollar spent using your card which includes: cruise bookings, non-Name Your Own Price® car reservations, and hotel reservations designated as Pay When You Stayb) Earn one (1) point for every dollar spent on all other transactionsThe following transactions are excluded from "Purchases" and do not earn Rewards unless stated: interest, finance charges, balance transfers, convenience checks, cash advances and credit fees.Restrictions applyPlease see the Terms and Conditions for more information Hotels Express Deals® Name Your Own Price® Hotels See Winning Hotel Bids Hotels on Sale: Freebies Group Travel Last Minute Hotels Deals Hotel Guides Flights Name Your Own Price® Flights Explore Inside Track by Origin Last Minute Flights Explore Inside Track by Destination Weekend Flights Rental Cars Name Your Own Price® Rental Cars Weekend Rental Cars Last Minute Rental Cars Weekend Rental Cars Explore Car Rentals by State More on Priceline.com

Dear Ms [redacted] , Thank you for taking the time to contact us regarding your reservation at the [redacted] for Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you were unable to use your reservation due to a security deposit charged at the hotelWe stated on your contract page that the reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutWe apologize; however, your reservation is non-changeable, non-cancellable and non-refundable I know you expect a different answer; however, there are no other options that I can offer because of the restrictions Sincerely, Frich A [redacted] Executive Offices

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond We are sorry that the consumer was unaware that she/he had selected and authorized the purchase of a non-refundable reservation On each consumers’ contract page (including the contract page in question), we clearly and conspicuously place the following disclosure regarding this issue labeled under Important Information Important Information Your airline tickets are non-refundable, non-transferable and non-changeable Attached hereto is a copy of the consumer’s initialed contract page authorizing the non-refundable, non-changeable, terms and conditions of the purchase We appreciate the opportunity to clarify Sincerely, [redacted] Priceline.com LLC List of requests for [redacted] submitted by the consumer: [redacted] ACCEPTED [redacted] 15-Jul- 14-Jul-19:25: [redacted] RESUBMITTED [redacted] 15-Jul- 14-Jul-19:11: [redacted] RETAIL [redacted] 14-Jul- 14-Jul-12:46: [redacted] RETAIL [redacted] 13-Jul- 11-Jul-15:32: [redacted] RESUBMITTED [redacted] 13-Jul- 11-Jul-15:29: This contract for request number [redacted] was originally initialled on Tue Jul 19:10:EDT Your Trip Summary We Recommend Trip Protection Life is uncertain...plan for the unexpected Get the following protection up to the limits listed below and much more for $per person 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss, natural disaster at departure or destination city or other specified events $Baggage and Personal Effects reimburses for lost personal effects as well as checked baggage throughout your trip $50,Emergency Evacuation coverage pays for the cost of medical transportation to the nearest medical facility and/or to your home in the event a serious medical situation requires an evacuation $1,Medical Expense Coverage $10,Travel Accident Protection 24/Hour Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Airfare Details Depart: Wed, July 15, Return: Sat, July 18, Departing Airport: [redacted] Arrival Airport: [redacted] Flight Times: The airlines will choose your flight timesYour trip will start between a.mand p.mand you will arrive no later than 12:a.mthe next day Connections: Maximum of connection each way(layovers will be no longer than hours) Ticket Delivery: Electronic Ticket Passengers: [redacted] Aircraft: Jet aircraft We Recommend Trip Protection Life is uncertain...plan for the unexpected Get the following protection up to the limits listed below and much more Hide Details > 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss, natural disaster at departure or destination city or other specified events $Baggage and Personal Effects reimburses for lost personal effects as well as checked baggage throughout your trip $50,Emergency Evacuation coverage pays for the cost of medical transportation to the nearest medical facility and/or to your home in the event a serious medical situation requires an evacuation $1,Medical Expense Coverage $10,Travel Accident Protection 24/Hour Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Yes! I'd like to purchase Trip Protection for $per person.View terms & conditions No, thanksI prefer to decline Trip Protection Summary of Charges Airline Ticket Offer Price: $per ticket Govt Taxes, Airline Fees and Agent Fees: $per ticket Number of Tickets: Airline Ticket Delivery: $(Electronic Ticket) Airfare Subtotal: $ Total Trip Cost: (All prices are in US dollars) $ Baggage fees are not included in your trip cost Important Information • Your airline tickets are non-refundable, non-transferable and non-changeable • Your tickets will be round-trip, coach class tickets issued on one of Priceline's partner airlinesYou must fly on the flights assigned to youUpgrades and standbys are not availableIf you do not take your outbound flight, the airlines will automatically cancel the remainder of your reservationIf any part of the ticket is unused it has no value after ticketed departure time • Name Your Own Price tickets issued through Priceline are not eligible for frequent flyer miles Priceline customers are protected by the same airline regulations extended to all passengers, including protection against overbookings and baggage loss • If we find an airline that accepts your price, we'll immediately purchase your tickets using the payment information you provided • You will be issued electronic ticketsRemember to bring a valid government-issued photo ID with you to check-in [redacted] I have read, accept and agree to abide by Priceline.com's terms and conditions and privacy policy

I am writing to let you know that we have received your Revdex.com complaint in our Executive OfficesWe understand that circumstances change and you need to cancel your hotel reservationI checked our records and see that you selected a prepaid rate with a specific cancellation policy, and I reconfirmed that the refund option has passed by the time you contacted us to request for cancellationWe have reached out to the hotel to request for an exception but I regret to advise that we were unable to obtain any refunds on your behalfThe [redacted] also advised that the snowboarding place is open tomorrow Saturday and on Sunday but will have shortened hoursYou may contact the hotel directly at ###-###-#### if you have any additional questions.We are sorry we did not provide you the answers you were looking for and we thank you for your time.Sincerely,Executive Offices

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meWhat happens if they do not comply with the resolution? It will only take place after the 10/ Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: The company stated I had stayed at the property before which was completely and incorrectAlso, the property is not of star qualityAnd not to mention Priceline has the authority and right to determine whether a customer receives a refundIn appeasing a customer and my stating the quality of the hotel was not as stated and advertising and additional statement about me previously being a customer of this establishment, Priceline should authorize a refund Sincerely, [redacted] ***

Dear Mr [redacted] , Thank you for taking the time to contact us regarding your reservation with [redacted] for Trip Number [redacted] I am writing to let you know that we received your Revdex.com concern in our Executive OfficesAs I understand, you wanted to use the entire ticket value for this reservation I have reviewed your issue with our Air Travel Services DepartmentIt was found that you called their department to use the $1,ticket for a $flight from [redacted] to [redacted] I am sorry that we are unable to process the refund of the remaining ticket value or leave it on hold for another useHowever, we were advised by the airline that you can contact them and process the exchange with them The airline, [redacted] , may allow you to use a portion of the ticket value by issuing MCO (miscellaneous charge order) for the residual amount Below is the information you may need when contacting the airline: Airline name: [redacted] Airline phone number: ###-###-#### Record locator/Confirmation number: [redacted] Please be reminded that you can use the ticket value within year from the date of issueThis ticket was purchased on June 24, 2015; therefore, the exchange and travel must be completed on or before June 23, I apologize for any inconvenience and hope you find this information helpful Sincerely, Berna A [redacted] Executive Offices

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I really would like to Thank you/ Revdex.com for addressing the problem Sincerely, [redacted]

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion Unfortunately, there is nothing we can add to what has already been stated in our previous correspondence In this instance, the consumer selected Priceline’s Name Your Own Price ®service for greater savings, and agreed to stay anywhere within mapping guidelines for the area labeled [redacted] - [redacted] AreaWe have confirmed that the [redacted] is located within the boundaries of the Name Your Own Price ® mapping guidelines for the area labeled [redacted] – [redacted] I am sorry that Priceline is unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondence The consumer authorized the travel dates selected and agreed to the terms and conditions of the purchase, including the following mandatory fee disclosure listed under Important Information · Mandatory Fee: This hotel charges an additional $per room per nightThis fee will be charged to you directly by the hotelMandatory fees are not optional and typically cover items such as resort fees, energy charges or safe feesThe amount of the charge is subject to change I am sorry that we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com

I understand that you are requesting to cancel your reservation due to the lower rate you found onlineI did review your information in our system and see that we have already matched the lower rate you foundOur record shows that the price difference amounting to $was processed on January 23, Refund will be processed by our system back to your bank within business day; however, since bank processing time varies, please check with them if you do not see the refund in your account within the next few business daysAs for the cancellation request, I apologize; however, we are unable to cancel and process a full refundOur record shows that you purchased a restricted rate, it cannot be changed, cancelled or refundedWe have already contacted our hotel partner for exception; however, the same policy was advisedI know you expect a different answer; however, there are no other options that I can offer because of the restrictionsSincerely,Executive Offices

Complaint: [redacted] I am rejecting this response because: I have told them now times that I am not requesting a refund, I am requesting a credit They keep asserting I am requesting a refund It appears they don't even read my responses and just shoot back canned responses Also, they have requested my medical records to even look at my claim I don't understand how this is ethical or legal My medical incident in December is private and protected Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: nothing was resolved Sincerely, K [redacted]

Complaint: [redacted] I am rejecting this response because:I believe an honest mistake should be forgiven, Im very dissapointed we dont have extra money to waste and Im hoping that your business will count that to issue me a refund and we will continue to become a priceline customer! Sincerely, [redacted] ***