Stahl Construction Company

[redacted] We are contacting you today regarding your hotel reservation at the Holiday Inn And Suites Anaheim booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you previously found a lower price for the same reservation and you would like to be refunded for the price difference We checked both Priceline.com and the hotel's website and the lowest rate available for the same reservation that you booked is for $per night which is higher than what you paidIn order to be eligible for our Best Price Guarantee, the lower price, including taxes and fees, must be available to the general public for booking on a website in the same currency, using the same form of payment and from the same point of sale as your original reservation when you call usThe lower price must be an exact match to the itinerary booked on priceline.com, including offering of a comparable cancellation policyI apologize; however, I will be unable to process a refund for your reservation If you have a screenshot showing the lower price for the same exact reservation that you booked, please send it to us so that we can research furtherYou may reply to this email and send it as a PDF or JPG attachmentYou may also fax it to [redacted] Once we received the information, we will review further and contact you back for any resolution or update We are sorry we did not provide you the answers you were looking for and thank you for your time Sincerely, Joe A [redacted] Executive Offices

Our records indicate that the customer's credit card was issued a refund on August

Dear Mr [redacted] , Thank you for taking the time to contact us regarding your reservation with [redacted] Rent a Car for Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you found a less expensive rate for the same exact itinerary from ***.comWe reviewed your information and verified that when you spoke with our Customer Service agent, the rate displayed on the partner's website is $We apologize; however, since the rate was higher as compared to your original booking, we cannot process a refund of the difference in rate We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, Frich A [redacted] Executive Offices

I hope all is well As per our agreement, since you already booked a new reservation, we have canceled your original reservation with Trip Number [redacted] Your refund for the amount of USD has been processed through our systemIf you need to check the status of your refund, please contact your bank directly to inquire about their processing time Thank you for your emailI hope you have a wonderful day, and please feel free to email us again if you need anything else Sincerely, [redacted] Executive Offices

I am writing to let you know that we have received your Revdex.com complaint in our Executive OfficesI understand your concern regarding the promotional emails you received from priceline advertising low rates that you have not been able to successfully book after numerous attempts.Prices are dependent on a number of factors including destination, season, dates of the reservation, special events going on in the area and the popularity of the promotionFor these reasons, the prices quoted for the dates you entered could differ from the base rate displayed in the promotional emails you receivedIn addition, it is possible that when you submitted your request, while processing it, the inventory of our travel partners changed as affected by their availability.As a gesture of goodwill, we would like to offer the below coupon that you can use on your next booking on priceline:-Coupon Code: Sent in seperate email-Coupon Value: 15% off of your room rate-Valid only towards an Express Deals hotel bookingThank you for your feedback and we apologize for any inconvenience this has caused.Sincerely,Executive Offices

According to the consumer, he/she did not authorize the purchase of a hotel reservation at the rate of $per nightThe consumer requests a refund Attached hereto is a copy of the consumer’s initialed contract page agreeing to the non-refundable terms and conditions of the selected purchase, including the offer price of $per night Offer Price Per Room Per Night: US$ Sincerely, [redacted] Priceline.com This checkout page for trip number [redacted] was submitted on 2015-09-14:06: Please Review Your Request 2½ Star Moderate-Plus Hotel, [redacted] Which hotel will I get? CheDate: Saturday, September 5, Check-Out Date: Monday, September 7, Region [redacted] , [redacted] City Area: [redacted] CheTime: Varies by hotelGuaranteed late night arrival if needed Check-Out Time: Check-out times vary by hotel Room 1: [redacted] Number of Rooms: Guaranteed Amenities: Indoor or Outdoor Pool, Fitness Center Number of Nights: Offer Price Per Room, Per Night: US$ Travel Insurance: US$ Subtotal: US$ Taxes and Service Fees: US$ Priceline Hotel Coupon: -US$ Total Charges*: US$ Have a coupon code? Apply Apply Coupon Remove Coupon This coupon is invalid or has expired Purchase Trip Cancellation/Interruption InsuranceCheck here to cover yourself in the event of unforeseen illness, injury, and job loss for only USDper room per nightDetails *Prices are in US dollars Important Information All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your PayPal account the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your PayPal account will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives For security reasons, and to indicate that you have reviewed your request, please initial belowRemember that you agreed to abide by priceline's terms and conditions regarding hotel rooms and the use of the priceline.com Web site by entering your initials when you submitted your original request [redacted] [redacted]

Dear Ms [redacted] , Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] for Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive Offices I understand that you have issues for this reservation In order for us to research this further, please send us the screenshot of the lower rate that was offered to you after you've booked this reservationYou may send it as an attachment using PDF or JPG format and be sure that it is no larger than 2MBAny attachments that do not meet this criteria are considered potential for spam/malware/viruses and are stripped from the email of our corporate email account I look forward to assisting you and resolving your issue Sincerely, Jenn H [redacted] Executive Offices

Roman Our record indicates that the consumer booked a new reservation with United Airlines for Trip Number [redacted] and received $from the current reservation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The issue has been resolved, thank you for your help Sincerely, [redacted]

Roman Our records indicate that a refund for $was issued to the credit card used to make the purchase

Complaint: [redacted] I am rejecting this response because: Priceline needs to alter its business practicePeople make mistakes and they need to create new policy to encompass thisThey need a flash warning prior the finalizing transaction, stating Booking is not free cancellation Also, day cool off period for altering booking, this would help with people who make mistakesIn reality, I did not "name my price"for this bookingMy price wasn't accepted, they then named a price which I accepted Sincerely, [redacted]

I have received the consumer’s additional comments As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondencePrior to submitting the request, we provided the Contract Page for reviewThe page allows our customer to check details of the request and has a map disclosing the shaded area where the rental car company can is locatedAttached hereto is a copy of the consumer’s initialed contract page authorizing the terms and conditions of the purchase, including the piand drop off location [redacted] I am sorry that we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com This checkout page for trip number [redacted] was submitted on 2015-06-00:04: [redacted] * [redacted] * [redacted] * [redacted] * [redacted] Driver's age at pickup and over Security Deposit: Debit cards are not currently accepted for Express Deals security deposits Please indicate what the driver will provide for the refundable deposit required at the rental counter: Credit Card Debit Card The debit card presented at the counter must be in the primary driver's name Any funds used for the deposit cannot be accessed until after the car is returnedThe amount required depends upon car type, rental period, and optional items The credit card presented at the counter must be in the primary driver's name The amount of credit required depends upon car type, rental period, and optional items Important Information · Rental cars are non-refundable, non-transferable and non-changeable even if the reservation is not used · If your request is successful, Priceline will immediately lock in your reservation and charge your form of paymentIf your reservation is not successfully booked, you will not be charged · Additional charges may apply at the counter if you pick up or drop off the car at a different date, time, or location than you requested for your reservation · Your reservation does not include vehicle liability, collision or personal accident coverage for your rental carYou should determine if you have insurance coverage prior to pick-up · The rental partner will charge the driver at the rental counter for optional items you add to your reservation, including any child seats or special requests · Only the driver will be able to pick up the rental car at the counter and must present a valid driver's license in his/her nameAn additional driver can be added at the counter for a fee payable directly to the rental car company · Prices are not guaranteed until booking is completed · The driver will be required to present a valid credit or debit card in his/her name for the refundable security deposit · The amount for the refundable security deposit required at the rental counter depends upon the car type, rental period, and optional itemsPre-paid cards or cash will not be accepted for the security depositIf the driver provides a credit card for the security deposit, the security deposit will be released back onto the card once the vehicle is returnedIf the driver provides a debit card for the security deposit, proof of round trip airline travel may be required and any funds used for the deposit cannot be accessed until after the car is returned [redacted] I have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

Thank you for your response We understand that you are not happy that [redacted] ***e did not contact you as what they promisedWe did a follcall and spoke with their Guest Services representative named [redacted] She advised that they will not provide a full refund, however, they will give you 5, [redacted] ***ts which she sent yesterday along with their apology via email We provided you a 25% Express Deal coupon for you future Hotel Express Deal that was sent from our first email to you Our sincerest apologies for any disappointment causedWe have documented your concerns for future referenceFeedback such as yours greatly assists us in improving our service Thank you once again, [redacted] ***, for taking the time to notify us of this situationWe look forward to serving you again soon Sincerely, [redacted] Executive Offices

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond We are sorry that the consumer was unaware that she had selected and authorized the purchase of a non-refundable reservation On each consumers’ contract page (including the contract page in question), we clearly and conspicuously place the following disclosure regarding this issue labeled under Important Information Important Information Priceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your [redacted] account the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedI Attached hereto is a copy of the consumer’s initialed contract page authorizing the non-refundable, non-changeable, terms and conditions of the selected purchase We appreciate the opportunity to clarify Sincerely, [redacted] Priceline.com LLC This checkout page for trip number [redacted] was submitted on 2015-07-04:13: Please Review Your Request 2½ Star Moderate-Plus Hotel, [redacted] (***) Area Which hotel will I get? CheDate: Sunday, July 26, Check-Out Date: Monday, July 27, Region [redacted] City Area: [redacted] CheTime: Varies by hotelGuaranteed late night arrival if needed Check-Out Time: Check-out times vary by hotel Room 1: [redacted] Number of Rooms: Guaranteed Amenities: Indoor or Outdoor Pool, Fitness Center, Free Parking Number of Nights: Offer Price Per Room, Per Night: US$ Travel Insurance: US$ Subtotal: US$ Taxes and Service Fees: US$ Priceline Hotel Coupon: -US$ Total Charges*: US$ Have a coupon code? Apply Apply Coupon Remove Coupon This coupon is invalid or has expired Purchase Trip Cancellation/Interruption Insurance Check here to cover yourself in the event of unforeseen illness, injury, and job loss for only USDper room per nightDetails *Prices are in US dollars Important Information All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your [redacted] account the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your [redacted] account will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives For security reasons, and to indicate that you have reviewed your request, please initial belowRemember that you agreed to abide by priceline's terms and conditions regarding hotel rooms and the use of the priceline.com Web site by entering your initials when you submitted your original request I [redacted] I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of CoverageI have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

Complaint: [redacted] I am rejecting this response because: Obviously the priceline representative did not read my complaint in fullThere is clearly no effort to make the rental process more fluidI am not upset just because [redacted] required a depositI am upset for several other reasons1) There needs to be a resolution regarding the cost per day which changed when I was at the rental counter from $13/day to $29/day; which is advertisement2) If Priceline has contracts with these companies then they do know their requirements upfrontSo if Priceline doesn't want to specify each company they represent, then there should be a maximum amount listed in the terms and agreements2) Someone could have verified verbally with [redacted] that I was not able to obtain the vehicle on the spot, not wait business days after the supposed return date3) The [redacted] representative said that the reservation sometimes can be transferred to a different company(Specificly [redacted] which only required a $deposit instead of $200) There was no effort for the priceline representative to do soTheir email was the same copy and paste, offensive response as the day I was trying to rent the vehicleBasically, they refuse to change anything and keep shoveling "terms and conditions" down my throat Terms and conditions do not cover the fact that I was misquoted a price and paid for it, then when I went to pick up the vehicle the price changed and they wanted additional money for the rental and a depositThe customer service is terribleIf someone is out of town there should be more urgency to resolve these issuesEspecially when paid upfrontIf I would have known the amount of the deposit I would have made sure that amount was available on the credit card before leaving townHowever, I still would not have rented with the price per day more than doubling the priceline quote Sincerely, [redacted]

Dear Ms [redacted] ,Thank you for contacting us regarding your Vacation Package booked under Trip Number [redacted] We apologize for any inconvenience with the hotel not offering all-inclusive amenities during your stayUpon arrival at the property, you can add the all-inclusive amenity and send us a folio of the chargesOnce we receive the folio, we will complete a refund request for the all-inclusive charges you incurredOur fax number is: ###-###-####.Thank you for choosing to email us todayI hope you found my reply helpful! Please email us again if you need anything else Sincerely, Teddi C [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: When charging, the request was to identify if the dealer renting the car accepted the credit card Our car rental was from September 23rd until September 30thWe contacted Priceline on September 17th and we were informed by Priceline in writing that our reservation was cancelled and therefore we booked with another service.The bank failed to dispute the charges and only informed us the week of November 3rd There was a timeframe when we did not get a response of charges being rendered after our need for the car rentalWe had attempted to contact via email with Priceline and our messages were returned as spamWe also tried thru the [redacted] court services of [redacted] to give a letter of request to appear in conciliation court but the letter was returned as undeliverable The address was written as [redacted] *** Sincerely, [redacted] ***

Please see the response that we sent to the customer below: Dear [redacted] ,We are contacting you today regarding your reservation at the [redacted] *** booked under Trip Numbers [redacted] and [redacted] .We are writing to let you know that we have received your BetterBusiness Bureau concern in our Executive OfficesAs we understand, thehotel charged you mandatory fee and you would like to be refunded.We contacted the hotel and verified that you were charged for themandatory feeWe have forwarded your issue to our Hotel Team so thatthe information will be updatedRest assured that your issue has beennoted and will be forwarded for documentation and reference.As an apology for the inconvenience, we processed two separate refundsof USD and USD for the mandatory fee chargedYour refundwill be processed by our system within one business day and your bankwill post the refund back to your accountBank processing time variesso please check with them if you don't see the refund posted to youraccount within the next few days.We apologize for the inconvenience and thank you for giving us theopportunity to assist you.Sincerely,

From: [redacted] Sent: Thursday, March 31, 7:PMTo: [email protected]: complaint # [redacted] This complaint has been resolved to my satisfaction with Priceline Thanks for your help[redacted] ***

I am writing you today regarding your rental car reservation with Hertz Corporation under Trip Number [redacted] I am writing to let you know that we have received your Revdex.com complaint in our Executive OfficesI understand you are requesting for a full refund since your reservation was cancelled Your bank notified us of the dispute of this charge which effectively reversed the sale and initiated the chargeback process between your bank and PricelinePriceline treats the receipt of a pre-consumption chargeback notification as an intent to not use the reservationAs we previously advised, the reservation is non-refundableHowever, we have decided to make a one-time exception to issue a full refund as gesture of goodwill A refund request has been submitted to our management team for review, and once approved, the refund for $will be processed to the form of payment you used to book the reservationPlease note that this process may take up to days to be completed and you will be notified through email once processed I hope you have a wonderful day Sincerely, [redacted] Executive Offices