Stahl Construction Company

Complaint: [redacted] I am rejecting this response because: Again I never choose anyour area other than [redacted] There is a glitch obviously in the system because when I bid the first time it said [redacted] place for $which in return was not accepted so it prompted me to bid higher to resubmit to see if [redacted] place will accept the bid but PRICELINE choose whatever hotel they wanted and not my choice I later received an email with itinerary for a hotel or never placed a bid onThis is my issue clearly they have a glitch and maybe it defaulted but as a customer I am saying I did not choose those I typed in [redacted] Place manually Sincerely, [redacted] ***

Dear [redacted] Thank you for taking the time to contact us regarding for Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand you are requesting for a refund of your reservation because you advised you were not provided the airline policies or a copy of the insurance policy prior to purchaseWe reviewed your request and sent you a copy of your contract page in a separate email for review Please note, our ability to change/cancel an airline ticket will depend on the airlines fare rules and this information was presented prior to purchaseIn addition, the terms and conditions of your travel insurance was also presented prior to purchasePlease note that travel insurance protects against issues such as illness, injury, and deathIf you have additional questions about your coverage, please contact [redacted] (within United States) or [redacted] (International), or visi [redacted] Furthermore, our records indicate your ticket is non refundable and your ticket was placed on hold for future use and the new travel must be completed by June 2, In addition, please note that your travel credit is non-transferable, is valid only on SWISS, and is subject to an airline-imposed exchange penalty plus any difference in fares and a USD non refundable processing fee per ticket service Thank you for your time and we hope you find this information helpful Sincerely, Junko Alonte Executive Offices

[redacted] Thank you for taking the time to contact us regarding the reservation of [redacted] with [redacted] Rent a Car for Trip Number [redacted] I am writing to let you know that we received your Revdex.com concern in our Executive Offices I understand that you requested to cancel this rental car reservationI reviewed this reservation in our system and our record shows that you purchased a restricted rate, which mean it cannot be changed, cancelled or refundedThe terms and condition of this rental that states this policy was presented prior bookingAs stipulated on the contract page, this rental car is non-refundable, non-transferable and non-changeable even if the reservation is not used We apologize; however, we are truly unable to make any exceptions for youWhen we find a travel partner willing to accept your request, we immediately book the reservation in order to secure your low rateOur system calculates that you saved USD or 50.19% off of the rental partner's lowest published rate available at the time of bookingOur travel partner accepted the rate on the condition that your reservation would not be changed or cancelled I know you expect a different answer; however, there are no other options that I can offer because of the restrictions Sincerely, [redacted] Executive Offices

We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionPlease note that this matter refers to a [redacted] .com purchaseThe consumer’s hotel room booking was purchased directly with Booking.comFor any assistance related to Booking.com purchases, please contact [redacted] .com at the following contacts [redacted] CS Operations Manager [redacted] .com Customer Service Center (USA) Inc [redacted] U.SDirect [redacted] Fax: [redacted] Website: [redacted] Sincerely, [redacted] Priceline.com

Our records indicate that this matter has already been addressed with the consumer

Complaint: [redacted] I am rejecting this response because:Berna of Priceline responded to my complaint, and I am very disappointed in her response I have used Priceline before, and I have normally had a great stay, so I am familiar with the bidding processMy problem here is that I do not believe I received what I bid on Ratings shared from other sites lends very little validity in in this caseI say that because I provided my own rating to Priceline as a "Verified Hotel Guest", but my rating is not on the website This proves to me that all of the travel sites including Priceline, will exclude negative ratings from time to time to achieve a particular rating/revenue stream Berna indicated in her email that I stayed at th [redacted] *he entire time, as if that invalidates my complaint If she had completely read my complaint to the Revdex.com, she would see that I stated that I communicated with Priceline on the evening of my arrival to complain about the resort Also, if she and Priceline;s management checked Priceline's chat logs on 7/5/16, they will see that I chatted a long time with a Priceline representative about this matter At that time, I was told that [redacted] , not Priceline, would have to okay a refund of my payment That would have been okay, but I was the told that Priceline could not guarantee that [redacted] would issue a refund, nor could Priceline locate a replacement hotel That's why I had no option but to stay a [redacted] I am aware now, (as the Priceline representative stated upon the night of my arrival), that [redacted] and Priceline are trying to achieve a particular revenue target, with their Name that Price toolAnd they, Priceline, is willing to go to any lengths to achieve it, even through deception to the consumer Sincerely, [redacted]

Please close this case as our original reply was complete and accurate and there is no other options that we can offer to the customer Thanks

We are writing to let you know that we have received your BetterBusiness Bureau concern in our Executive OfficesAs we understand, youwere unable to use the reservation because your grandfather was admittedto [redacted] We are sorry to hear what happened, we hope that he will getbetter soon.We checked our records and verified that you contact us after yourscheduled pick- upWe stated during the booking process that yourreservation is non-refundable, non-transferable and non-changeable evenif the reservation is not usedThis information was provided on yourcontract page prior to bookingWe apologize however, we are unable toprocess a refund for your reservation.We apologize for the inconvenience and thank you for your time.Sincerely,Executive Offices

[redacted] Hello, I wanted you to know Priceline has reached out to me has agreed to cancel my reservation with a refund to my credit cardThank you for your assistance in the matter! Sincerely, [redacted]

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond According to the consumer, he/she selected Priceline’s Name Your Own Price service and received accommodations at a property that does not offer a pool as an amenity at the time of the guest’s stay When selecting a reservation, the consumer is provided with the details of the purchase, including any amenities associated with each reservation In this case the consumer selected a Name Your Own Price hotel room reservation that does not list or guarantee a pool as an amenity Attached hereto, is a copy of the consumer’s initialed contract page authorizing the terms and conditions of the selected purchase We thank you for the opportunity to address the consumer’s concerns and we are sorry that we are unable to further assist the consumer Sincerely, ND [redacted] Priceline.com This checkout page for trip number [redacted] was submitted on 2015-10-11:33: Please Review Your Request 3½ Star Upscale-Plus Hotel, [redacted] Area Which hotel will I get? CheDate: Wednesday, November 25, Check-Out Date: Friday, November 27, Region [redacted] - [redacted] - [redacted] , [redacted] City Area: [redacted] CheTime: Varies by hotelGuaranteed late night arrival if needed Check-Out Time: Check-out times vary by hotel Room 1: [redacted] Number of Rooms: Guaranteed Amenities: Free Parking, Business Center Number of Nights: Offer Price Per Room, Per Night: US$ Travel Insurance: US$ Subtotal: US$ Taxes and Service Fees: US$ Priceline Hotel Coupon: -US$ Total Charges*: US$ Have a coupon code? Apply Apply Coupon Remove Coupon This coupon is invalid or has expired *Prices are in US dollars We Recommend Trip Protection Life is uncertain...plan for the unexpected.Get up to 100% Trip Cancellation and Trip Interruption Protection and much more.View Details >> 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss or other specified events 24/Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Yes! I'd like to purchase Trip Protection for USDper room, per nightTerms and Conditions No, thanksI prefer to travel without Trip Protection Important Information All rooms will accommodate up to adultsRequests for bed types (King, Queen, Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed Reservation is guaranteed for arrival on the confirmed chedate onlyIf you do not cheon the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requestedPlease note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requestedThe hotel that is selected may or may not be one that you have seen during a hotel search on pricelineAny sorting or filtering options previously used will not apply to this Name Your Own Price requestPriceline will immediately charge your credit card the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your credit card will not be chargedPriceline will immediately charge your PayPal account the total cost of your stayRooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowedIf your offer is not accepted, your PayPal account will not be charged The reservation holder must present a valid photo ID and credit card at check-inThe credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkoutThese charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of CoverageI have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy Please check the box above to indicate that you have reviewed these rules and your hotel request, and that you agree to abide by priceline's terms and conditions CONTRACT_ID:

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion Unfortunately, there is nothing we can add to what has already been stated in our previous correspondence I am sorry that Priceline is unable to assist the consumer any further in this situation Sincerely, ND’Angelo Executive Offices

Complaint: [redacted] e-mail given Priceline: [redacted] Priceline trip#: [redacted] Sincerely, [redacted] ***

Dear Ms [redacted] , Thank you for taking the time to contact us regarding your reservation at the [redacted] Area for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive Offices We understand your request for a refund of the difference in the amount of USD per room per night because you advised you found a lower rate for your itineraryPlease note that there are rules and restrictions to Priceline's Best Price Guarantee to qualifyWe sent you a separate email with the details to our Best Price Guarantee policyTo review your issue further, we would like to request for a copy sent either through fax or emailYou may send the information through fax at 866-741-or email at [redacted] When you send the information through email, kindly send it in a PDF or JPG file no larger than megabytes We hope to hear from you soon Sincerely, [redacted] Executive Offices

[redacted] Thank you for taking the time to contact us regarding your hotel reservation with the Blockade Runner Beach Resort under Trip Number [redacted] I am writing to let you know that we have received your Revdex.com concern in our Executive OfficesI understand your concern regarding your room type I contacted the [redacted] and spoke to Holly from the Front DeskShe verified that your room is booked for Deluxe Ocean Terrace Queen Beds with panoramic views of the Atlantic Ocean, a covered balcony with outdoor seatingShe also advised that the room with views of the Intra-coastal waterway with Juliette balcony is on their Harbor View rooms, which is on the other tower and is not what you are booked forPlease feel free to reconfirm this directly with the hotel We do apologize for any confusion this has caused, and please be assured that we are working to update our site with the correct room description to avoid future confusion Thanks for choosing us for your travel needsI hope you enjoy your trip! Please email us again if you need anything else Sincerely, [redacted] Executive Offices

We are in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond According to the consumer, he/she intended to book a reservation from July 2nd to July 5th and received confirmation for July 3rd to 5th The consumer states that Priceline was unable to change or, cancel the reservation for a full refund Please note that the consumer selects his/her travel dates for a Name Your Own Price purchaseOnce the consumer provides all the details of his/her trip on our web site, we summarize the consumer’s request, including the dates selected, on what we refer to as the Contract Page, (attached)The consumer is then asked to review the details/summary of the trip and initial the box at the end of the summary to authorize the terms and conditions of the purchase, and confirm that the travel details provided are accurateIf the consumer’s offer summary shows a mistake, the consumer can go back and change it before he/she clicks "Buy Now." Attached hereto is a copy of the consumer’s initialed contract page agreeing to the non-refundable and non-changeable terms and conditions of the purchase as well as a Friday, July 3rd departure and Sunday July 5th return date Depart: Fri, July 3, Return: Sun, July 5, Our ability to cancel, change or refund the reservation is governed by contractual agreements with our travel partners, which state that the consumer’s selected reservation is non-changeable and non-refundable We are sorry that the consumer’s selected purchase is non-refundable and we are unable to assist the consumer with a change or refund I hope you find this information helpful and appreciate the opportunity to clarify this matter Sincerely, [redacted] Priceline.com This contract for request number [redacted] was originally initialled on Sun Jun 12:35:EDT Your Trip Summary We Recommend Trip Protection Life is uncertain...plan for the unexpected Get the following protection up to the limits listed below and much more for $per person 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss, natural disaster at departure or destination city or other specified events $Baggage and Personal Effects reimburses for lost personal effects as well as checked baggage throughout your trip $50,Emergency Evacuation coverage pays for the cost of medical transportation to the nearest medical facility and/or to your home in the event a serious medical situation requires an evacuation $1,Medical Expense Coverage $10,Travel Accident Protection 24/Hour Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Airfare Details Depart: Fri, July 3, Return: Sun, July 5, Departing Airport: [redacted] Arrival Airport: [redacted] or [redacted] Flight Times: The [redacted] will choose your flight timesYour trip will start between a.mand p.mand you will arrive no later than 12:a.mthe next day Connections: Maximum of connection each way(layovers will be no longer than hours) Ticket Delivery: Electronic Ticket Passengers: [redacted] Aircraft: Jet aircraft We Recommend Trip Protection Life is uncertain...plan for the unexpected Get the following protection up to the limits listed below and much more Hide Details > 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss, natural disaster at departure or destination city or other specified events $Baggage and Personal Effects reimburses for lost personal effects as well as checked baggage throughout your trip $50,Emergency Evacuation coverage pays for the cost of medical transportation to the nearest medical facility and/or to your home in the event a serious medical situation requires an evacuation $1,Medical Expense Coverage $10,Travel Accident Protection 24/Hour Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Yes! I'd like to purchase Trip Protection for $per person.View terms & conditions No, thanksI prefer to decline Trip Protection Summary of Charges Airline Ticket Offer Price: $per ticket Govt Taxes, Airline Fees and Agent Fees: $per ticket Number of Tickets: Airline Ticket Delivery: $(Electronic Ticket) Airfare Subtotal: $ Total Trip Cost: (All prices are in US dollars) $ Baggage fees are not included in your trip cost Important Information • Your airline tickets are non-refundable, non-transferable and non-changeable • Your tickets will be round-trip, coach class tickets issued on one of Priceline's partner airlinesYou must fly on the flights assigned to youUpgrades and standbys are not availableIf you do not take your outbound flight, the [redacted] will automatically cancel the remainder of your reservationIf any part of the ticket is unused it has no value after ticketed departure time • Name Your Own Price tickets issued through Priceline are not eligible for frequent flyer miles Priceline customers are protected by the same airline regulations extended to all passengers, including protection against overbookings and baggage loss • If we find an airline that accepts your price, we'll immediately purchase your tickets using the payment information you provided • You will be issued electronic ticketsRemember to bring a valid government-issued photo ID with you to check-in [redacted] ** I have read, accept and agree to abide by Priceline.com's terms and conditions and privacy policy

Our record indicates that the reservation was cancelled and a refund was issued

Better Business Bureau, Inc Our record indicates that this matter has been addressed with the consumer, and a refund in the amount of $has been issued Sincerely, [redacted] Priceine.com

We spoke with the customer directly via phoneMs [redacted] agreed to a full refund and was advised of the USD refund and processing timeWe also spoke directly about the complaint and hope that we cleared up any concern Ms [redacted] may have had Regards,Executive Office

Our sincerest apologies for the inconvenience you experienced with the cancellation of your reservationWe were informed that the rate booked for your reservation at the [redacted] was incorrect; hence, they are unable to honor the reservation I am relieved to find that you managed to find a new hotel, although I can certainly understand the inconvenience of having to take alternative accommodation that cost more than the original bookingAs a gesture of goodwill, I have refunded the difference in cost of your original and new reservationA refund for USD was issued today, December 2, The refund will be processed through our system within one business dayYour bank will post the refund to your accountBank processing time varies, so please check with them if you do not see the refund in your account within a few business days Also, below is a coupon code for your future priceline.com Hotel Express Deal Coupon Code: [redacted] The coupon will provide a discount of 15% on your next reservationThis is only valid on Express Deal® hotel stays and will expire on December 31, This coupon can only be used one time for a single transaction and any remaining residual value cannot be applied to another transactionThis is not intended to place a value on your experienceIt is meant to emphasize our commitment to you as our customer, and encourage you to use our website for your travel needs In addition, I called the [redacted] and they confirmed your room reservation in their system, for your stay on July 5, 2018, checking out on July 9, Thank you once again, [redacted] ***, for taking the time to notify us of this situationWe look forward to serving you again soon Sincerely, Executive Offices

Our third party cruise company has told us they have addressed this issueIf the customer desires to provide additional feedback then they will need to call us for further discussion Thanks