Stahl Construction Company

Dear Ms [redacted] Thank you for taking the time to contact us regarding [redacted] reservation for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive Offices We attempted to contact you today in an effort to address your concern; however, we were unable to speak with you at the number you provided and the number provided at the time you booked your reservation We understand you are requesting to have your pick up and drop off locations changed because you have changed your destination to [redacted] ***We reviewed your request and verified the reservation purchased offers additional savings in price and has more restrictionsWe apologize, we are unable to change your location because your reservation is non changeable As a one time exception to the cancel policy, we can offer you a cancellation with a one day rental fee in the amount of USDPlease note that this option will only be available before your pick up date and time, after this time it will no longer be an optionKindly call us back or reply to this email if you wish to proceed with the exception Please contact us directly at: [redacted] The Executive Office hours are 9:a.mto 8:p.mEastern Time, Monday through Sunday You will need to enter your Trip number, which is [redacted] when you contact us Please note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the United States or Canada We hope to hear from you soon Sincerely, Junko A [redacted] Executive Offices

Dear Ms [redacted] , We are contacting you today regarding your reservation at the [redacted] Nashville for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand your concern about the location of your confirmed hotelWe reviewed your request in our system and verified that the confirmed hotel is within the designated area that was selected during the request processThe properties in the disclosed price listings can be different than those in Name Your Own Price and Express Deals reservation selections Based on the number of hotels that participate in a program, Priceline may assign a number of hotels to one areaIn this case, Priceline indicated Millennium Maxwell House Nashville in the [redacted] Area on the listings page, but Downtown Nashville - [redacted] Area in the Express Deals page The reservation you purchased is restrictedWe are sorry but we are unable to change or cancel the reservation We apologize for the inconvenience and hope you found this information helpful Sincerely, Zadhy S [redacted] Executive Offices

HiPlease see the response we have sent to our customer belowThanks[redacted] Thank you for taking the time to contact us regarding your reservation at the [redacted] & [redacted] Convention Center for Trip Numbe [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you are requesting a refund of your reservationWe reviewed your request prior booking and it clearly indicate that the room you selected will have two queen bedsWe apologize; however, refunds or cancellations are not available after noon local hotel time on your day of arrival (Friday, November 25th)Your reservation is non-refundableWe are sorry we did not provide you the answer that you are looking for and we thank you for your timeSincerely, F [redacted] Executive Offices

Attached hereto is a copy of the consumer’s contract page authorizing the terms and conditions of the selected one star Express Deal reservation request in the [redacted] for $59/night Dear Mr***, Thank you for patience while we researched your issue with the ** [redacted] I am writing to let you know that we have received your concern in our Executive Offices in regards to your hotel reservation at the [redacted] for Trip Number [redacted] We are sorry that you were unhappy with your hotel accommodations We evaluate each participating hotel on many different criteria, including cleanliness, guest satisfaction, décor, etc., and we are sorry to hear that your hotel fell short of these expectations during your stayPlease note that this property offers free internet in the lobby/public area We appreciate your feedback and have contacted the appropriate representatives at the property to share your concerns during your stay According to the hotel representative, the guest did not bring any quality issues to the attention of the hotel during the guest’s staySince, the hotel was not given an opportunity to address any concerns during the guest’s stay; they would not be able to offer any compensationThis matter concerns quality issues that can only be validated and addressed by the hotel If you require any further assistance, please contact the [redacted] at [redacted] We apologize for any inconvenience and thank you for giving us the opportunity to address this matter Sincerely, [redacted] Customer Service Specialist This checkout page for trip number [redacted] was submitted on 2015-05-11:01: $per night Star Hotel in [redacted] for $59/night This deal saves 18% or more compared to similar hotels [redacted] Not what you're looking for? See more Express Deals Star Rating: What hotel is this? Guaranteed Amenities: Free Internet Check In: Fri May 22, Check Out: Tue May 26, Rooms: Room Rooms Rooms Rooms Rooms Rooms Rooms Rooms Rooms All rooms will accommodate up to adults Choose Bed: $ per night King Bed - Nonsmoking Room - Free Wifi, Fridge, Microwave Reservation Names: age or older Please enter the name of the person who will be checking into the hotelThey must present a valid photo ID and credit card Room [redacted] Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: [redacted] © Microsoft Corporation © NAVTEQ © AND © Microsoft Corporation © NAVTEQ © AND Your hotel is guaranteed to be in this area View a larger map » We Recommend Trip Protection Trip Protection for this hotel stay is $20! Get up to 100% Trip Cancellation and Trip Interruption Protection and much more View Details >> 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss or other specified events 24/Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Yes! I'd like to purchase Trip Protection for $per room, per nightView Terms and Conditions No, thanksI prefer to travel without Trip Protection Summary of Charges Price per night: $ Rooms: Nights: Room Subtotal: $ Travel Insurance $( DECLINED ) + Add now Recommended! (remove) Taxes & Fees: $ Priceline Hotel Coupon: -$ Total Price: All prices are in U.SDollar $ Apply Coupon Have a coupon code? Apply This coupon is invalid or has expired Mandatory fee of is collected at the hotel Booking Conditions All rooms will accommodate up to peopleSpecial requests should be requested through your confirmed hotel and cannot be guaranteed by Priceline Priceline will immediately charge your credit card the total room charges upon booking Reservation is guaranteed for date of cheonly Rooms purchased through Priceline Express Deals cannot be cancelled, changed or transferred and refunds are not allowed Hotel Name will be revealed upon booking Mandatory Fee: This hotel charges an additional This fee will be charged to you directly by the hotel Mandatory fees are not optional and typically cover items such as resort fees, energy charges or safe feesThe amount of the charge is subject to change I agree to the Booking Conditions, Terms and Conditions and Privacy Policy by booking this room

Roman Our record indicates that the reservation was cancelled and refund in the amount of USD was issued

Hi Please see the response below that we have sent to our customer Thanks[redacted] *Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] t under Trip Number [redacted] I am writing to let you know that we have received your Revdex.com complaint in our Executive OfficesI understand your request to cancel your reservation since you were under the impression that you are booking the [redacted] I apologize for any confusion; however, we reviewed our system and were unable to find any records that we displayed a specific hotel prior to purchaseAs indicated during the booking process, the hotel will not be revealed until after purchase I see that your reservation has already been cancelled with a full refundShould you require additional assistance, please feel free to reply to this emailI hope you have a wonderful daySincerely, [redacted] Executive Offices

Dear Mr [redacted] , Thank you for contacting us regarding your reservation with Avis Rent a Car booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concerns in our Executive OfficesWe understand you did not intend on accepting the higher offer and want to cancel your reservation We reviewed your reservation details and confirmed we provided you with a counter offer that stated: We couldn't find a partner to accept your bid of $per dayHowever, we were able to find you the same car for $a day When you selected the "Book Your Car" button, you purchased a highly restricted reservationWe are sorry if you did not intend on purchasing the reservation at the higher rate; however, your request is non-changeable, non-refundable and non-transferablePlease keep in mind, you saved $USD or 19.09% We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, Teddi C [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because:I am disappointed that Priceline cannot refund me the $ I find it scary and troubling that this is even allowed It makes me wonder where the consumer advocate and safeguards are because the proposed solution clearly indicates that money is a priority Throughout the whole process I was under the assumption that I had a room with two queen beds and non-smoking That was what I clicked, so I only casually viewed the final page It should have reflected what I originally clicked Am I correct to say that two-bed options exist on Express Deals? I've played around with the site a few times to test if I was seeing things It appears two queen beds and non-smoking is an option As soon as the error was discovered in my confirmation email I took appropriate reaction My phone logs show I took action immediately (in less than minutes) with two phone calls to [redacted] and one to PricelineUnfortunately, I am not a wealthy person that can just flush $down the drain I think the situation deserves a refund and I would hope any logical consumer advocate would agree Based on the responses I've received from Priceline thus far, I think this is an issue that needs to be looked into I don't feel enough consumer safeguards are in place I can only hope Priceline reconsiders I believe at the very least a credit should be issued that can be used on a future reservation Sincerely, [redacted]

HelloPlease see the response below that we have sent to our customer [redacted] Thank you for taking the time to contact us regarding your reservation with [redacted] Corporation for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe apologize that we are unable to apply the Best Price Guarantee to your reservation using the rates you found on [redacted] As stated on our website, to qualify, the lower price has to be for the same rental car company, car type, rental location, piand drop-off dates and timesFor Terms and Conditions of our Best Price Guarantee, please follow the link below: [redacted] Also, we understand that you received promotional email for a lower rate in Hollywood International AirportUnfortunately, when you received the email and our representatives tried to validate, the rate was no longer availablePrices are dependent on a number of factors including destination, season, dates of the reservation, special events going on in the area and the popularity of the promotionFor these reasons, the prices quoted for the dates you entered could differ from the base rate displayed in the promotional email you received Also it is possible that when our representative was reviewing the rates online, the inventory of our travel partners changed as affected by their availability We see that you purchased your reservation through the Name Your Own PricePlease be advised that with Express Deals or Name Your Own Price you have up until midnight the day before you travel to file for a Best Price Guarantee claim We apologize for any inconvenience this has causedSincerely, [redacted] Executive Offices

Our Accounting Department has confirmed that a refund for the airline portion has been processed and the customer must contact his/her credit card issuing bank for any additional information on the refund

Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] for Trip Number [redacted] I am writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand that you have issues with this hotel reservation We apologize that you were unhappy with your hotel accommodationsWe evaluate each participating hotel on many different criteria, including cleanliness, guest satisfaction, decor, etcWe are sorry to hear that your hotel fell short of this expectation during your stay Your feedback is important to us and we appreciate the time it takes to share this with usWe take all guest feedback very seriously and we address complaints directly with our hotel partners to ensure that future customers do not have the same issue Our records show that the rate you purchased is non-changeable, non-cancelable and non-refundableWe have contacted the hotel and they have provided a 35% refund as compensation Because of this, your refund has been processedA refund for $was issued on June 21, We will issue a refund to your bank within one business dayYour bank will then post it to your accountThe bank processing time varies so please check with them if you do not see it in your account within a few daysWe are unable to provide further compensation or refund on this reservation I hope you find this information helpful and we thank you for your time Sincerely, [redacted] Executive Offices

Hi Revdex.com We called [redacted] and advised him that the exchange was unsuccessful and that he was notified via phone and emailWe advised that prior to booking, it was stated that if the outbound portion of the flight is not used, the return part will be cancelled by the airline Lastly, we advised that we cannot refund the difference of the ticket cost, but we will request the amount of $as a goodwill compensation for his experienceThe customer did not have any question about the refund, but he is unsatisfied

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond The consumer selected Priceline's Express Deals service for a 3-Star hotel in the [redacted] [redacted] ** [redacted] We are sorry that the consumer is not satisfied with the location of his/her accommodationsThe [redacted] by [redacted] Metrocenter is clearly located in the shaded area of the mapping guidelines for the area labeled Downtown [redacted] - [redacted] AreaConsumers who prefer to stay in a particular location or particular property have the option to visit our Published Price service, and choose his/her preferred hotel and location from a list of competitive prices across a wide range of hotels We are sorry that the consumer’s selected purchase is non-refundable and non-changeable, and we are unable to assist with a refund We hope you find this information helpful and appreciate the opportunity to clarify Sincerely, [redacted] priceline.com 3-Star hotel in the Downtown [redacted] - [redacted] Area Area Amenities: Business Center, Internet, Free Breakfast, Swimming Pool Guest Score: 7+ Check In: Fri, Jun 19, Check Out: Sat, Jun 20, Rooms: room for night Room Rate: $per room/night Taxes & Fees: $ Room Total: $ Have a promo code? Guest Info (Room 1) [redacted] IMPORTANT INFO PAGE T axes and Fees Amount: $ Prices are in USD Cancel Policy This rate cannot be cancelled, changed or transferredRefunds are not allowed About Taxes and Fees Important Information Terms & Conditions Privacy Policy TERMS AND CONDITION

Complaint: [redacted] I am rejecting this response because:the amount of time provided by Priceline Incto cancel a hotel reservation is deceptive and unreasonableI want a full refund of the money I expended this company in addition compensation for extreme inconvenience Sincerely, [redacted]

I have received the consumer’s additional comments As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing that can be added to what has already been stated in our previous correspondenceAlthough the consumer may have intended to select a room type and room rate offering an 8+ rating; as noted on the consumer’s contract page, the consumer chose to select a room rate that did not include or guarantee an 8+ guest ratingPriceline offers consumer’s options when selecting an Express Deals purchaseThe screen shot provided by the consumer is one of many options listed on the website and not reflective of the selected purchaseI am sorry that we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com This checkout page for trip number [redacted] was submitted on 2015-05-09:03: $per night Star Hotel in [redacted] for $76/night This deal saves 40% or more compared to similar hotels [redacted] Not what you're looking for? See more Express Deals Area: Warm hospitality, green spaces and historic flavor reign supreme in this area located along [redacted] and the [redacted] Visitors can step back into 1830s rural ***(Click for full Description) Star Rating: What hotel is this? Guaranteed Amenities: Indoor or Outdoor Pool Pets Allowed Fitness Center Free Parking Free Internet Business Center Check In: Fri Jun 19, Check Out: Sun Jun 21, Rooms: Room Rooms Rooms Rooms Rooms Rooms Rooms Rooms Rooms All rooms will accommodate up to adults Reservation Names: age or older Please enter the name of the person who will be checking into the hotelThey must present a valid photo ID and credit card Room [redacted] MI: [redacted] Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: Room First: MI: Last Name: [redacted] © Microsoft Corporation © NAVTEQ © AND © Microsoft Corporation © NAVTEQ © AND Your hotel is guaranteed to be in this area View a larger map » We Recommend Trip Protection Trip Protection for this hotel stay is $10! Get up to 100% Trip Cancellation and Trip Interruption Protection and much more View Details >> 100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss or other specified events 24/Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services Yes! I'd like to purchase Trip Protection for $per room, per nightView Terms and Conditions No, thanksI prefer to travel without Trip Protection Summary of Charges Price per night: $ Rooms: Nights: Room Subtotal: $ Travel Insurance $( DECLINED ) + Add now Recommended! (remove) Taxes & Fees: $ Priceline Hotel Coupon: -$ Total Price: All prices are in U.SDollar $ Apply Coupon Have a coupon code? Apply This coupon is invalid or has expired Mandatory fee of is collected at the hotel Booking Conditions All rooms will accommodate up to peopleAny Special requests should be requested through your confirmed hotel and cannot be guaranteed by Priceline Priceline will immediately charge your credit card the total room charges upon booking Reservation is guaranteed for date of cheonly Rooms purchased through Priceline Express Deals cannot be cancelled, changed or transferred and refunds are not allowed Hotel Name will be revealed upon booking Mandatory Fee: This hotel charges an additional This fee will be charged to you directly by the hotel Mandatory fees are not optional and typically cover items such as resort fees, energy charges or safe feesThe amount of the charge is subject to change Pets Policy: ONE TIME NON-REFUNABLE PET CHARGE OF USD FOR A ONE NIGHT STAYFOR A MULTIPLE STAY A NON-REFUNABLE PET CHARGE OF USD IS REQUIRED I agree to the Booking Conditions, Terms and Conditions and Privacy Policy by booking this roomI agree to the Booking Conditions, Terms and Conditions, Privacy Policy and the travel insurance Description of Coverage by booking this room

Dear Mr***, Thank you for taking the time to contact us regarding your trip reservation for Request Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive Offices We understand your request to be refunded for the reservation since it was booked for the incorrect arrival city We have reviewed your reservation, and our records indicate you agreed to arrive in [redacted] (***) in [redacted] **Prior to booking the reservation, you were asked to review and initial the contract page indicating that you agree to the arrival city, as well as to the terms and conditions of the offerWe have sent a separate email with a copy of this page for your review We offered a one-time exception to allow you to cancel the reservation minus a USD Ticket Processing Fee, USD Ticket Cancellation Fee, and USD Rental Car Cancellation Fee Our records indicate that you have rebooked on our site for the correct destination under Request Number Therefore, we will go ahead and refund the USD Ticket Cancellation Fee minus a USD Change FeeThis refund for USD will be processed through our system within one business dayIf you need to check the status of your refund after a few business days, please contact your bank directly to inquire about their processing time We understand that the cost of your new airline reservation is higher; however, we are unable to offer any additional refunds We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, [redacted] Executive Offices

[redacted] Thank you for contacting us regarding your reservation with [redacted] booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concerns in our Executive OfficesWe understand you are unhappy with the schedule changes that occurred on your itineraries which caused you tickets to be refunded We reviewed our database and confirmed the schedule change happened on 2/23/17, which an email was sent to you advising of this and the information was viewed onlineWe are sorry if you are unhappy with the options; however, we have no control over schedule changes that occur on an itinerary and we are unable to offer compensation for the inconvenience Thank you for choosing to email us todayI hope you found my reply helpful! Please email us again if you need anything else Sincerely, [redacted] Executive Offices

Thank you for contacting us regarding your air reservation with [redacted] s for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe apologize for any delayAs I understand, you are requesting for a refund of your ticket due to duplicate reservation with your [redacted] reservation with Trip Num [redacted] Our ability to assist you is dependent upon the fare rules associated with your reservationThe fare rules are written and enforced by your confirmed carrier, and the rules associated with your tickets We researched your issue with [redacted] s and we verified that they are unwilling to refund your reservation because it was duplicate with a different airline However; we made a decision to offer you a one-time exceptionWe will cancel your reservation and request a refund of USDA Refund request to our accounting is already submitted for reviewWe will notify you about the status once processed We apologize for any inconvenience and we hope you find this information helpful Sincerely, [redacted] Executive Services

Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] - North Albuquerque under Trip Number [redacted] I am writing to let you know that we have received your Revdex.com complaint in our Executive OfficesI understand your request for a refund since you booked our offer that advertised a casino but your confirmed hotel does not have a casino at the property We apologize for any inconvenience this has causedPlease be assured that we are currently working with our hotel partner to update their amenity information to avoid future confusionI do see that your reservation has been cancelled for a full refund I hope you have a wonderful day, and please feel free to reply to this email if you have additional questions Sincerely, [redacted] Executive Offices

Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] Myrtle Beach for Trip Number [redacted] I am writing to let you know that we have received your Revdex.com concern in our Executive Offices Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] Myrtle Beach for Trip Number [redacted] We understand that you are not happy with this policy and we really wish that we could give you the resolution that you are looking for; however, your reservation is truly non-changeable and non-refundable We work really hard to avoid any confusion when customers use our websiteIn order to book a reservation, we require that you review your reservation details, including the Summary of Charges and the terms and conditions, prior to entering your billing informationIn this instance, our records show that the information was reviewed and the request was submitted for bookingBy submitting your request, you indicated that you have read, understood and agree to the terms and conditions stipulated, and all information entered is correct Our apologies that we are unable to provide the refund you are seeking Sincerely, [redacted] Executive Offices