Stahl Construction Company

Complaint: [redacted] I am rejecting this response because: this hotel only offered coffee and hot chocolate as breakfastTheir verification is call the front desk to ask if they offer breakfastWhen I arrived at the hotel I asked the front desk attendant [redacted] about their breakfastHe stated that a lot of the time they run out of suppliesPriceline made a promise that this hotel would offer breakfast and this hotel did not offer anything other than coffee and hot chocolatePlease see the attached picturesThere was not any oatmeal offered, and the cabinet below was locked Sincerely, [redacted] ***

Revdex.com, Inc We have received the consumer’s additional comments As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondenceWe are sorry that we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com This checkout page for trip number [redacted] was submitted on 2015-04-17:34: · · · AUTO · AC Unlimited Mileage Compact Car with Unlimited Mileage Pick Up/Drop Off: [redacted] PiDate & Time: Friday, May 01, 2015, 12:AM Drop-off Date & Time: Saturday, May 09, 2015, 09:AM Driver Info: [redacted] , Age: [redacted] Rental Car Company: Total Charges Days at: $/day Total:$ Summary of Charges Your Price Per Day: $(per day) Total Rental Days: Subtotal:$ Taxes and Fees: (details)$ Total Charges: $ Best Price Guaranteed Prices are in US dollars Traveling with a child or infant? Add a child seat Add Child Car Seats (Optional) You can request any of the child seat options belowThese requests cannot be guaranteed and additional fees may apply at the counter Contact the rental car company to confirm availability Infant Child Seat For infants less than one year and under lbs Toddler Child Seat Forward facing for children weighing 20-pounds up to inches in height Booster Seat For children weighing to lbs Flight Information (optional) This will be used by the rental car company to monitor flight delays What Airline are you Flying? Your Flight Number: Don't Forget Collision Damage Coverage! Collision Damage Coverage will be offered immediately after purchaseBe sure to add coverage to enjoy these valuable benefits: · Provides Primary Coverage · Includes cost of repairs · Cancel with 100% refund Important Information Once you've reviewed your information above, please review the following rules regarding rental cars issued through priceline.com: · Rental cars are non-refundable, non-transferable and non-changeable even if the reservation is not used · If your offer is accepted, we will immediately lock in your reservation and charge your form of paymentIf your offer is not accepted, you will not be charged · Additional charges may apply at the counter if you pick up or drop off the car at a different date, time, or location than you requested for your reservation · Your offer price does not include vehicle liability, collision or personal accident coverage for your rental carYou should determine if you have insurance coverage prior to pick-up · The rental partner will charge the driver at the rental counter for optional items you add to your reservation, including any child seats or special requests · Only the driver will be able to pick up the rental car at the counter and must present a valid driver's license in his/her nameAn additional driver can be added at the counter for a fee payable directly to the rental car company · The driver will be required to present a valid credit or debit card in his/her name for the refundable security deposit · The amount for the refundable security deposit required at the rental counter depends upon the car type, rental period, and optional itemsPre-paid cards or cash will not be accepted for the security depositIf the driver provides a credit card for the security deposit, the security deposit will be released back onto the card once the vehicle is returnedIf the driver provides a debit card for the security deposit, proof of round trip airline travel may be required and any funds used for the deposit cannot be accessed until after the car is returned [redacted] I have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

Dear [redacted] , Thank you for contacting us regarding your reservation at the [redacted] Resort By The [redacted] Group booked under Trip Number [redacted] We are writing to let you know that we have received your email in our Executive OfficesWe understand you are unhappy with the location and quality of your past hotel stay We reviewed your reservation details and confirmed the hotel you received is within the area selected when booking the reservationWe also contacted the property and were advised no concerns were brought to their attention during your stayWe are sorry if you were unhappy with the past hotel you received; however, your reservation is non-changeable, non-refundable and non-transferable We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, Teddi C [redacted] Executive Offices

I have received that email as well from them but also a newer email stating they will not honor the refund Is there anything else I can do? Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Priceline.com provided me and misleading information when I was doing research to book a hotelThis information influenced my decision to book the hotel, but disappeared after I bookedThe information showed that the hotel's guest rating was much higher than it actually wasPriceline.com refuses to acknowledge that this information was showing and states that because it was not shown to have the high guest rating in the contract page then they are not responsibleI believe that whether the website of priceline.com had a glitch or it was purposely placing misleading information, I deserve a refund or creditIn addition to the initial complaint, the hotel I received was out of hot water and I was unable to even get a hot shower when checking out of the hotel in the morning following my stay overnightPriceline.com has failed to explain why the information I saw about the guest rating of my hotel being higher than what I received was postedThey have not detailed why this occursI do not consider this complaint settled and reject the response from priceline.com Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I believe this projected the [redacted] to be a descent place and it was not Priceline reviews sounded wonderful until you actually went to [redacted] website and the reviews are awful The [redacted] is not a quality place I don't consider drunk people sleeping on the ground in the outdoor hallways to be quality The room was not clean, and the location is the slums The cab driver even advised us not to come out of our rooms once we got inside My daughter and I feared for our lives My daughter has used Priceline in the past and was very pleased This time it just was not close to being a reputable place to place I am very disappointed with this whole outcome Sincerely, [redacted] ***

HiPlease see the email below that we have sent to our customer Thanks[redacted] , Thank you for taking the time to contact us regarding your recent priceline.com experienceI am writing to let you know that we received your Revdex.com concern in our Executive OfficesI understand that you tried to book a reservation on our website; however, was unable to get a confirmed bookingWe apologize you were having difficulty booking reservation on our websiteWe are looking into this matterMeanwhile, to ensure you can get the travel product and pricing you desire, you might want to consider booking directly with the travel partner (airline, hotel, rental car company) We apologize for the inconvenienceSincerely, [redacted]

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionI contacted the [redacted] Airport Convention Center and ***, hotel front desk representative, advised that their pool availability depends upon the weather and could not confirm if the pool will be closed during your stay in SeptemberSince they cannot confirm the availability of the amenity during your stay, we do suggest that you contact us a week before your check in date in order to confirm the status of the poolWe apologize for any inconvenience and thank you for your patience Sincerely, [redacted] Executive Offices

We understand you are requesting for a refund of the difference between the total cost of your original reservation and the new reservation you booked directly through [redacted] because there were no cars available at the time of pick upWe reviewed your information and a refund request of the difference less optional items purchased at the rental counter in the amount of USD has been submitted today, January 22, Please note that it can take up to weeks to approve and processWe will try to expedite this process for youOnce the refund is approved, your refund will be processed by our system within business day; however, bank processing time variesYour bank will then post it to your account; bank processing time varies so please check with them if you don't see it in your account within a few daysThank you for the opportunity to assist youWe hope you find this information helpfulSincerely, Executive Offices

HiPlease see the email below that we have sent to our customerThanks [redacted] *Thank you for taking the time to contact us regarding your reservation at the Budget Rent a Car for Trip Number [redacted] *We are writing to let you know that we received your Better Business Bureau concern in our Executive OfficesWe are sorry to hear about your experienceWe understand that you are requesting a refund of the difference in rates between your original reservation and the new request made due to vehicle unavailability at the counterWe received your receipt showing a final charge of $We also see that you paid for a cab fare going to the new rental placeHowever; without the receipt showing the charges, we will be unable to refund the fareWe can go ahead and process a refund request for the difference in rates which is $However; we would need to verify your billing address since the refund will be processed via checkOnce we receive your information, we will immediately continue in providing you a resolutionThank you for choosing to contact usI look forward to resolving your issueSincerely, [redacted]

Hi We have responded to this customer See below: Dear [redacted] ,I am writing you today regarding your hotel reservation at the [redacted] under Trip Number [redacted] I am writing to let you know that we have received your Revdex.com complaint in our Executive OfficesIunderstand your request for a full refund since you opted not to stay at the property because of their policy of notallowing guests to have visitors after 10:PM.I checked our records and confirmed that you booked through our service that does not reveal the specific hotel untilafter purchaseHotels have varying policies regarding guests having visitors, and because the hotel is not known prior topurchase, we are unable to disclose information about specific hotel policies during the booking processAs a consumer,it is up to you to decide if you want to proceed with the booking with the possibility that you might receive a hotel withlimited visiting hours.We have contacted the [redacted] to research your concern; however, the General Manager advised that they didnot confirm any refunds for your reservationPlease note that you booked a prepaid non-refundable rate, and since thehotel has collected full payment for your booking, we regret to advise that we are unable to grant your request for a fullrefund.We further reviewed your concern and priceline has made a decision to cover half of the cost of your booking byrefunding 50% of our charge as goodwill gestureThe refund, amounting to $30.48, will post to your form of paymentafter a few business days, depending on your bank's processing time.We are sorry we did not provide you the answers you were looking for and we thank you for your time.Sincerely,

I am writing you today regarding your hotel reservation at the [redacted] under Trip Number [redacted] I am writing to let you know that we have received your Revdex.com complaint in our Executive OfficesI understand your concern about receiving a hotel with a different star level than what you requested Please note that we book customers into hotels with an equal or higher star level than originally requestedThis means customers get more value/higher quality hotel for the exact same pricePrior to booking your reservation, we indicated on your contract page that we will book your reservation in a property with an equal or higher star level than you requestedWhen you agreed to submit your request, it indicated that you accepted this conditionHowever, I see that a one-time exception has been offered and your reservation has been cancelled for a full refund I hope you have a wonderful day Sincerely, [redacted] Executive Offices

Revdex.com, Inc I have received the consumer’s additional commentsAs you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusionUnfortunately, there is nothing we can add to what has already been stated in our previous correspondence · The consumer chose to make a Name Your Own Price purchase · The terms and conditions of the selected purchase were clearly disclosed to the consumer prior to purchase · As noted on the attached initialed contract page, the consumer agreed to the terms and conditions of the selected request Priceline tells consumer if your offer is accepted, we will immediately lock in your reservation and charge your form of paymentIf your offer is not accepted, you will not be charged Priceline does not guarantee accepted confirmations for Name Your Own Price® requests Important Information Once you've reviewed your information above, please review the following rules regarding rental cars issued through priceline.com: · Rental cars are non-refundable, non-transferable and non-changeable even if the reservation is not used If your offer is accepted, we will immediately lock in your reservation and charge your form of paymentIf your offer is not accepted, you will not be charged I am sorry that we are unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com This checkout page for trip number [redacted] was submitted on 2015-05-17:42: · · · AUTO · AC Unlimited Mileage Full-Size SUV with Unlimited Mileage Pick-up: [redacted] Drop-off: [redacted] PiDate & Time: Tuesday, June 30, 2015, 10:AM Drop-off Date & Time: Tuesday, July 07, 2015, 05:PM Rental Car Company: Total Charges Days at: $/day Total:$ Summary of Charges Your Price Per Day: $(per day) Total Rental Days: Subtotal: $ Taxes and Fees: (details) $ Total Charges: $ Best Price Guaranteed Prices are in US dollars Name Your Own Price® is Available for US & Canadian billing addresses only Driver Information First [redacted] Driver's age at pickup and over under 25? Security Deposit: Please indicate what the driver will provide for the refundable deposit required at the rental counter: Credit Card Debit Card The debit card presented at the counter must be in the primary driver's nameAny funds used for the deposit cannot be accessed until after the car is returnedThe amount required depends upon car type, rental period, and optional items For customers who use a debit card, some partners may require proof of round trip travelWill you have proof of round trip travel, or are you a local renter? Proof of round trip travel Local renter The credit card presented at the counter must be in the primary driver's nameThe amount of credit required depends upon car type, rental period, and optional items Traveling with a child or infant? Add a child seat Add Child Car Seats (Optional) You can request any of the child seat options belowThese requests cannot be guaranteed and additional fees may apply at the counterContact the rental car company to confirm availability Infant Child Seat For infants less than one year and under lbs Toddler Child Seat Forward facing for children weighing 20-pounds up to inches in height Booster Seat For children weighing to lbs Flight Information (optional) This will be used by the rental car company to monitor flight delays What Airline are you Flying? Your Flight Number: -- choose -- Don't Forget Collision Damage Coverage! Collision Damage Coverage will be offered immediately after purchaseBe sure to add coverage to enjoy these valuable benefits: · Provides Primary Coverage · Includes cost of repairs · Cancel with 100% refund Important Information Once you've reviewed your information above, please review the following rules regarding rental cars issued through priceline.com: · Rental cars are non-refundable, non-transferable and non-changeable even if the reservation is not used · If your offer is accepted, we will immediately lock in your reservation and charge your form of paymentIf your offer is not accepted, you will not be charged · Additional charges may apply at the counter if you pick up or drop off the car at a different date, time, or location than you requested for your reservation · Your offer price does not include vehicle liability, collision or personal accident coverage for your rental carYou should determine if you have insurance coverage prior to pick-up · The rental partner will charge the driver at the rental counter for optional items you add to your reservation, including any child seats or special requests · Only the driver will be able to pick up the rental car at the counter and must present a valid driver's license in his/her nameAn additional driver can be added at the counter for a fee payable directly to the rental car company · The driver will be required to present a valid credit or debit card in his/her name for the refundable security deposit · The amount for the refundable security deposit required at the rental counter depends upon the car type, rental period, and optional itemsPre-paid cards or cash will not be accepted for the security depositIf the driver provides a credit card for the security deposit, the security deposit will be released back onto the card once the vehicle is returnedIf the driver provides a debit card for the security deposit, proof of round trip airline travel may be required and any funds used for the deposit cannot be accessed until after the car is returned [redacted] I have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy

Complaint: [redacted] I am rejecting this response because: I did not go to the [redacted] website to book the car I went to the Priceline web site to set it up When I was at the car rental counter the [redacted] representative told me that my issue was with Priceline and not them She further explained that if I had booked directly with them they could have made some accommodations at their expense This is nothing but a situation where both parties are pointing fingers at each other Also if you go the Priceline website the car that was advertised is shown to seat people with pieces of luggage According to the [redacted] representative there was no way that particular car could seat that many people So this also was a classic case of advertising In regards to me signing a contract with [redacted] at the rental counter What would you do if it's almost 10:p.min a crowded [redacted] Airport the day before a holiday weekend and you still have a hour drive ahead of you Sincerely, [redacted]

Complaint: [redacted] I got an email from the Revdex.com regarding a response from my complaint about PricelineMy complaint # is [redacted] They wanted to know the email address attached to the complaint and the Priceline request numberThat number is [redacted] The email address is [redacted] thank you Sincerely, [redacted] ***

Dear ***, We apologize if you are dissatisfied with our service and star rating of the [redacted] Customers are our number one priority, and we work hard to make your experience with us a positive oneYour feedback is appreciated We do evaluate each participating hotel on many different criteria, including cleanliness, guest satisfaction, decor, etcWe are sorry to hear that this hotel falls short of your expectations Per our Quality Experience Guarantee, your hotel has been star-rated by priceline according to our rigorous rating systemThis means that our hotel staff has researched your hotel, reviewed customer comments and compared star ratings assigned by other rating servicesThe hotel you get will meet priceline's strict quality standards We do feel that this hotel is properly rated through our system, and we are unable to offer any compensation at this timeHowever, if you experience problems while at this hotel, please contact the hotel's front desk and provide them an opportunity to assist youIf the front desk is unable to assist, please contact our Customer Service department for further assistance Since there are no other options I can offer that would result in a different outcome for your issue, I’d like to thank you for emailing us today Sincerely, [redacted] Customer Service Specialist

Dear [redacted] Thank you for taking the time to contact us regarding your reservation at the [redacted] for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you are asking to cancel the reservation for a full refund or we cover the fee which the hotel will charge for the extra guests that will use the room We have reached out to our hotel partner and they are allowing an exception to the no-cancel policyThey will allow a cancelation for a full refund up until days prior to your scheduled check-inShould you want to proceed with the cancelation, kindly reply back to this email as soon as possible with our consent to cancelPlease be reminded that your reservation was booked for cheon Wednesday, August 17, We apologize for the inconvenience and hope to hear from you soon Sincerely, Berna A [redacted] Executive Offices

Dear Mr [redacted] , We are writing to let you know that we received your Revdex.com concern in our Executive Offices regarding your reservation at the Econo Lodge Inn & Suites Beach Front Central for Trip Number [redacted] In your correspondence you state that you were unable to use the reservation as the road leading to the property, Ocean Boulevard was closed and you then chose to drive home “ I drove to [redacted] to [redacted] the road where my hotel was located to find police in tactical type clothing diverting traffic off of [redacted] to a side street, I asked the officer if I could go to my hotel and he said they had an incident and could not allow any one down the road and he did not know when or if I would be able to get back to the hotelI came back hours later and found it was still barricadedI then made my hour drive home.” We verified that due to a [redacted] for the [redacted] there was a road closure in one direction only (Northbound on [redacted] )James Redling, General Manager of the hotel further advised that all hotel guests were able to travel on Southbound lanes on [redacted] and arrive at the hotel as bookedWe apologize; however, we are unable to provide a refund for your reservation We thank you for getting in touch about this and we are sorry that we are unable to assist any further in this situation Sincerely, [redacted] Executive Offices

Dear Mr [redacted] , Thank you for contacting us regarding your reservation at the [redacted] - [redacted] booked under Trip Number [redacted] We reviewed your reservation and confirmed the room type selected indicates: Queen Room - Max GuestsWe confirmed that a smoking or non-smoking room was not an option to select so it was subject to availability upon arrivalWe are sorry if the hotel could not accommodate you in a non-smoking room; however, your reservation is truly non-refundableWe are unable to offer a full refund back to your account as requested We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, Teddi C [redacted] Executive Offices

Thank you for taking the time to read this email I am writing to let you know that our management team has received your emailPlease accept our apology for the frustrations that you have encountered with our serviceI understand that the form of payment you entered when you attempted to book a ticket on our site under Trip Number [redacted] was authorized for $383.22, and this prevented you from securing a ticket at the airport We are sorry if you have been disappointed with the way this matter was handledAs a gesture of goodwill, we are considering to issue a refund for $This is not intended to place a value on your experienceIt is meant to emphasize our commitment to you as our customer, and encourage you to use our site for your travel needsA refund request has been submitted to our management team for review, and once approved, this refund will be processed to the form of payment you entered when you attempted to book the ticketYou will receive an email once this process has been completed Thank you for your emailI hope you have a wonderful day, and please feel free to respond to this email if you have any questions Sincerely, [redacted] Executive Offices