Stahl Construction Company

Please note that this matter refers to a [redacted] .com purchase The consumer states: “me and my wife reserved a hotel room thru booking.com with the rate of 45$ a night” For assistance with reservation purchased with Booking.com, please contact [redacted] *** at [redacted] .com [redacted] .com Customer Service Center (USA) Inc [redacted] E-mail: [redacted] U.SDirect + [redacted] Fax + [redacted] Website: [redacted] Sincerely, [redacted] Priceline.com

Complaint: [redacted] I am rejecting this response because:This does not address the issueI would like to conference with Revdex.com and priceline.com to fully explain the situation Sincerely, [redacted]

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond Upon hotel room check-in/out the hotel representative provided the consumer with the lower negotiated room rate established between priceline.com and the hotel, which is not available to the public Priceline.com is a travel agent and as such, makes hotel room rates available on behalf of the hotelsJust like every other business, we receive reduced rates because we sell in large volume, and if you compare our rates, you will find them to be very competitiveWe strive to offer customers the best alternatives for saving money while at the same time maintaining profitability I apologize if the consumer is disappointed with the difference in rates; however, Priceline will not be able to offer a refund for the difference in rates Again, thank you for the opportunity to clarify Sincerely, N D’A [redacted] priceline.comDear [redacted] Thank you for taking the time to contact us regarding your reservation at the [redacted] Venture Inn for Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesWe understand that you were shown a receipt showing a lower rate that what you had paid onlineYour hotel?s front desk should not have shown you our rateIt is a specially negotiated rate with the hotel that is normally not available to the general publicWe receive these rates because of the volume of rooms we sell on our site, and we still try to price them very competitivelyRest assured that your concern is noted so we can avoid the same issue from happening in the futureWe apologize; however, we cannot refund the difference in ratesWe are sorry we did not provide you the answer that you are looking for and we thank you for your timeSincerely, Frich A [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: when the said page appeared on the computer , it only shows the portion where the initials are to be typed in (as if it is the same page where I entered $per day)Priceline knows exactly what kind of deceitful business practices they are participating inI have no reason to lie about thisAs the company can see, I've used priceline for hotels and cars for years and have never had this happen beforeThis will be my last time using them or recommending them to any friends or family membersI will also be telling everyone I know not to use Priceline for any travel needsI am absolutely disgusted and will be going on every blog I can get my hands on to warn people of these practices! [redacted]

Complaint: [redacted] I am rejecting this response because: The issue again was that the website made me click the box to expand my hotel search (I could not proceed without checking this box) website glitch perhaps?? In doing so the guaranteed amenities changed without my knowledgeIt should be made very clear and open about the changes Priceline made after expanding the hotel searchAgain I'm extremely displeased with the Priceline customer service and deceiving tactics that were used Sincerely, [redacted]

We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you would like to be refunded for your reservation due to the quality of the room during your stay We apologize that you were unhappy with your accommodations and that the hotel fell short of your expectationsWe appreciate your feedback and contacted the appropriate people at the hotel to share your concerns We contacted the hotel and they advised that they did not receive any complaint from you during your stayFor future reference, please inform the hotel and give them the opportunity to address your issuesWe requested for exception; however, they did not allow a refund The reservation that you purchased is restricted which is non-refundableHowever, as an apology for the inconvenience, we processed a 50% refund of USD for your reservationYour refund will be processed by our system within one business day and your bank will post the refund back to your accountBank processing time varies so please check with them if you don't see the refund posted to your account within the next few days We apologize for the inconvenience and thank you for giving us the opportunity to assist you Sincerely, Executive Offices

Dear Mr [redacted] , We are contacting you today regarding your reservation at the [redacted] Original for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe apologize that you were unhappy with your hotel accommodationsWe evaluate each participating hotel on many different criteria, including cleanliness, guest satisfaction, decor, etcWe are sorry to hear that your hotel fell short of this expectation during your stayWe appreciate your feedback and contacted the appropriate representatives at the hotel to share your concerns [redacted] , Manager at the hotel advised that they had the room checked for any bed bugs and the results were negativeMr [redacted] also advised that he sent email to your email address at: [redacted] However, the email came back as an invalid addressMr [redacted] advised that he replied to the review posted on TripAdvisor, and also provided his direct contact As a gesture of goodwill, the hotel offered to refund a one night fee for your reservation in the amount of $This refund was proceed by the hotel today, April 15, Your bank will post this refund to your account We apologize for any inconvenience and thank you for giving us the opportunity to assist you Sincerely, [redacted] Executive Offices

[redacted] Thank you for taking the time to contact us regarding your reservation at th [redacted] for Trip Number [redacted] I am writing to let you know that we received your Revdex.com concern in our Executive Offices I understand that you requested to cancel this reservationWe have reviewed your case with the property and they refused to refund your reservationHowever, since we value your business, we decided to make a one-time exception and refund your booking in fullYou will be receiving the entire amount of $ Your refund will be processed by our system back to your bank within business day; however, since bank processing time varies, kindly check with them if you do not see the refund in your account within a few days Thank you for your patience while we resolved your issue, and I hope you find this information helpful Sincerely, [redacted] Executive Offices

: Dear Mr [redacted] ,Thank you for taking the time to contact us regarding your reservation at the [redacted] Hotel And Suites Mesquite for Trip Number [redacted] We are writing to let you know that your concerns reached our Executive OfficesWe understand that the hotel was unable to provide your requested room typePlease note that this is not a usual practice by our hotel partnersOur reservations are prepaid booking and should be treated as guaranteed rooms in their inventoryAt the time of your booking it was real-time inventory that was booked through the hotel's systemWe do our best for the hotel to accommodate you and inform them that failure to honor the guaranteed room could result in the termination of their contract with us, and would result in a significant loss of bookings on unfilled rooms when the property is not sold outAs an apology for the inconvenience, a refund for $was processed today, December 9, 2015.We will issue a refund to your bank within one business dayYour bank will then post it to your account and their processing time varies, so please check with them if you do not see the refund in your account within a few days.If you have further questions, please contact us directly at 1-866-XXX-XXXXThe Executive Office hours are 9:a.mto 6:p.mEastern Time, Monday through SaturdayYou will need to enter your Trip Number, which is [redacted] when you contact usPlease note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the United States or Canada.We apologize for the inconvenience and thank you for giving us the opportunity to assist youSincerely,Zadhy S [redacted] Executive Offices

Complaint: [redacted] I am rejecting this response because: This is further more evidence that you do not care to thoroughly review my concernThis is not the trip I am referring toThis trip is from over a year agoI have yet to receive a phone call to discuss this matterAll I have recieved is emails where some individual has copy and pasted a generic responseThis the the worst customer service I have experienced Sincerely, [redacted]

Dear [redacted] We are contacting you today regarding your airline reservation for Trip Number [redacted] We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you would like to add the insurance for your reservationOur records indicate that insurance was not selected during the booking processThe insurance can either be purchased with your tickets during the booking process or you may have the ability to purchase Travel Insurance from the Accept PageIf available, the option to purchase insurance after booking the tickets are for a limited time and must be purchased online Please be advised that the reservation may be cancelled minus the $processing fee per ticketThis option to is available through Friday, January 22, 2016; 11:PM ETKindly call us should you wish to cancel the reservation for a refund We apologize for the inconvenience and hope you found this information helpful Sincerely, Zadhy S [redacted] Executive Offices

Dear [redacted] , We are writing to let you know that we received your Revdex.com concern in our Executive Offices regarding your reservation at the [redacted] for Trip Number [redacted] We understand that would like to change or cancel your hotel booking as it is not in the area you wantedWe have confirmed that your hotel is located within the boundaries of the shaded area labeled [redacted] International Airport (***) Our hotel partner has allowed, for today, an exception to the no-cancel policy; however, per our conversation, you opted to keep the reservationWe contacted the hotel to confirm with them that you are keeping this booking Regarding your request for a room with Queen beds, we contacted the hotel and they advised that they now have your reservation for a room with Queen bedsAs I have advised over the phone, the hotel has informed us that they will charge a one-time upgrade fee of $We again contacted the hotel for you and they advised us that they will no longer charge the upgrade feeHowever, in the event that the rate changes by the time you cheand the hotel decides to charge you an upgrade fee, kindly keep your receipt and send it to us for refund considerationPlease fax to us directly a copy of your receipt or billing statement to: [redacted] Please include in your fax the Trip Number [redacted] and your nameYou may also reply to this email and attach the needed billing statementThe attachment needs to be a PDF or JPG file no larger than 2MBAny attachment that does not meet this criteria may be considered potential for spam/malware/viruses and are stripped from the email message by our corporate email system We apologize for any inconvenience and thank you for giving us the opportunity to assist you Sincerely, [redacted] Executive Offices

I have received the consumer’s additional commentsAs you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion Unfortunately, there is nothing we can add to what has already been stated in our previous correspondence In this case, the consumer selected a reservation that provided greater savings and less flexibility Important Information -Once you've reviewed your information above, please review the following rules regarding rental cars issued through priceline.com: · Rental cars are non-refundable, non-transferable and non-changeable even if the reservation is not used I am sorry that Priceline is unable to assist the consumer any further in this situation Sincerely, [redacted] priceline.com

We understand that you have issues with these hotel reservations We understand that you are not happy with this policy and we really wish that we could give you the resolution that you are looking for Our records show that the currency you were provided for both reservations are "$" which means USD and not "C$" for CAD We work really hard to avoid any confusion when customers use our websiteIn order to book a reservation, we require that you review your reservation details, including the total charge with the corresponding currency and the terms and conditions, prior to entering your billing informationIn this instance, our records show that the information was reviewed and the request was submitted for bookingBy submitting your request, you indicated that you have read, understood and agree to the terms and conditions stipulated, and all information entered/provided is correct For your reference, a copy of the contract page of both reservations has been sent in a separate e-mailThe contract page disclosed the terms and conditions and the currency you will be charged for your reservation Our apologies that we are unable to provide the refund you are seeking Sincerely, [redacted] Executive Offices

Dear MsBanks, We are contacting you today regarding your reservation at the [redacted] booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concern in our Executive OfficesAs we understand, you did not use the reservation and you would like to be refundedWe apologize for any inconvenience this may have caused We contacted the hotel and verified that you did not use the reservationThe reservation is supposed to be non refundable; however, we made a one time exception to refund your reservationI processed a full refund in the amount of USD back to the same card that was used to place the requestYour refund will be processed by our system within one business day and your bank will post the refund back to your accountBank processing time varies so please check with them if you don't see the refund posted to your account within the next few days We apologize for the inconvenience and thank you for giving us the opportunity to assist you Sincerely, Joe A [redacted] Executive Offices

Dear [redacted] Thank you for contacting us regarding your reservation with [redacted] booked under Trip Number [redacted] We are writing to let you know that we have received your Revdex.com concerns in our Executive OfficesWe understand you no longer need your rental car reservation and with to receive a full refund Prior to submitting your request we provided you with the terms and conditions associated with both your airline ticket and rental car reservationWe stated that even if the rental is not used, it is non-refundable, non-transferable and non-changeableWe are sorry if your plans changed; however, we are truly unable to issue a refund back to your credit card as requested We are sorry we did not provide you the answers you were looking for and we thank you for your time Sincerely, Teddi C [redacted] Executive Offices

In order to locate the reservation and review this matter, please provide the digit Priceline request number, as well as the email address that was provided to Priceline at the time of purchase Thank you, [redacted] Priceline.com

Dear Mr [redacted] ,Thank you for taking the time to contact us regarding your attempt to book your hotel reservation in reference to the Request Number [redacted] .We are writing to let you know that we received your Revdex.com concern in our Executive OfficesWe understand that you are requesting a refund of the pending transactions showing in your accountWe carefully reviewed your records and found no confirmed reservation for you, for cheon October 6, What is showing in your account is not a charge but an authorizationWe authorized your card to verify that you have enough funds to cover the cost of your reservationThe authorization in your account should have dropped off depending on your bank/credit card company's processing schedule.We are truly sorry that the [redacted] was unable to process our request for manual removal of the authorization in your accountThe card company is no longer allowing the process and we have to wait for the fund to be electronically credited back to your card.We appreciate your business, and we are very sorry that you have been disappointed with the way this matter was handledAs compensation, I have submitted a request for a $goodwill refund for youThis compensation is not intended to place a value on your experienceIt is meant to emphasize our commitment to you as our customer, and encourage you to use our website for your travel needs.Per procedure, the request will go through a review processYou will be advised of the outcome of the review within business days via emailOnce the refund has been approved, it will be processed through our system within one business dayThe refund will be processed back to the card you used when processing your hotel request on our websiteYou will be receiving email messages from us with updates of the refund request.In addition, I am sending you a separate email that contains a coupon to be used on a future priceline.com Hotel Express DealThe coupon will provide a discount of 5% on your next reservation.We apologize for any inconvenience and thank you for giving us the opportunity to assist you.Sincerely,Berna A [redacted] Executive Offices

Complaint: I am rejecting this response because: I received an email from the company and they offered me $out of good willIt is insultingAnd I did not cancel any reservationI changed the reservation on 10/after being told to make a complaint with the company via their website to request a refund and an investigationThis company REFUSES to provide copies of the recording of the conversation I had on 10/which is where my complaint stemsThis is the date I was told one price and confidently do by their employeeOn 10/I spoke with several employees who told me they WOULD NOT review anything from 10/and that I should complain to someone elseSo I didAnd they still refuse to do a full and proper investigation of the ENTIRE chain of eventsAnd their response to me and to Revdex.com is terribleI want to copy of the tapes from 10/The full and unedited tapesThis they repeatedly have refusedI wonder why Sincerely, [redacted] ***

Please see the reply below we sent to our customer Thanks [redacted] Thank you for taking the time to contact us regarding your hotel reservation at the Hotel Indigo Gold Coast for Trip Number [redacted] I am writing to let you know that we have received your RevDex.com concern in our Executive OfficesWe understand that you have issues with this hotel reservationOur records show that you first requested a Star Hotel in McCormick Place - South Loop - Soldier Field Area for $a night, Trip Number [redacted] The request was rejected because none of our star hotel partners in this area accepted the offer price of $a nightWhen you resubmitted your request, it was for a star hotel in the following areas for $a night: [redacted] ***e - [redacted] *** The hotel you received is located on the Magnificent Mile -Gold Coast area, which is one of the areas you selectedPlease note that the rate you purchased is non-changeable, non-cancelable and non-refundableIt is not possible to select the exact location of the hotel within the AreaThis information was presented to you prior to purchase when you were asked to review your reservation, including the terms associated with cancellations or changesWhen you purchased your reservation, you agreed to those terms In addition, we have contacted the Hotel Indigo Gold Coast to request an exception to cancel this reservation without penalty on your behalf, but the verified that the reservation is truly restrictedTherefore, we are unable to change, cancel or process a refund for this reservation We are sorry we did not provide you the answers you were looking for and we thank you for your timeSincerely, [redacted] Executive Offices